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In The Outward Mindset, we write about this. There is a basic outward-mindset pattern that people can apply in organizations. The first of the three parts of the pattern is to see others. What we mean by that is to become curious and attentive to the needs, challenges, and objectives of those with whom one interacts and affects. When my mindset is outward, I'm going to be purposeful about building my awareness and understanding about other people. And if I'm a leader, I'm going to open up space and create opportunity within my organization so people are learning about each other's objectives, needs, and challenges.

At first, her role as a leader felt overwhelming, and she was tempted to "pull up" from her failing team. However, she continued to address their challenges, needs, and issues head on even though it drained her and took a lot of time. Soon, however, she was able to make decisions that were for the best of her people and the organization alike. She was able to build trust with her team, who soon saw her competence (an underrated aspect of high trust workplaces) and felt her authentic care. The pile of challenges started getting smaller and smaller. She was able to start moving her team with a speed they hadn't experienced before. This leader now has one of the highest trust teams in the organization and is seen by many as their "best leader ever."