Here is the link to my blog site and usability test. There are instructions as a single pdf file to be reviewed, a search to be conducted and a 13 question survey/poll afterwards. You may open the pdf file in one window and then go through the instructions in a different window to keep the pdf file accessible. I have left a section for comments/suggestions on the poll but you may add them to my blog as site as well. Thank you in advance for participating.
This site includes other good info on business and communication skils. This article in particular mentions using EOM - End of Message - in your subject line if all the info you need to share is in the subject (see their example), then recipient then doesn't have to actually open the e-mail, making 1 point per e-mail (keeps them short, and you can send as many as you want - it's free) and make sure to respond! (simple courtesy).
Although basically the same tips are presented in the book, Ch. 12. Author Lyndsay Swinton adds a sense of humour to these tips. These tips also focus on what the e-mails says about you, the author.
This site explains how to send effective email replies. It discusses why email etiquette is necessary, lists email etiquette rules, and explains how to enforce these rules by creating a company email policy