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asianhospitality

Travel Technology vs Human Touch: Solving U.S. Traveler Frustrations 2024 - 0 views

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    U.S. TRAVELERS FACE ongoing frustrations despite strong 2024 travel volumes, including delays, planning, costs, and airport experiences, according to an Amadeus study. Each traveler encounters unique challenges, the survey found, and while technology can address many frustrations, it doesn't solve them all. "Technology is important, but so is the human touch," states the survey "Friction Removed." Technology vs. human touch Technology plays a role in improving the traveler experience, the survey says. Travelers find mobile planning apps the most helpful at 89 percent, followed by automatic rebooking, digital bag tracking, integrated airline and hotel booking, and fully digital IDs and travel documents, all at 86 percent.
asianhospitality

Report: Travel demand stays steady, new tech provides efficiencies - 0 views

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    CONSUMERS ARE EXPECTED to reprioritize travel in 2024, albeit with demand fluctuations for various products and amenities in 2024, according to Deloitte's 2024 Travel Outlook. The report says hospitality providers need to enhance the experiences they offer or risk losing travelers' attention and Those adept at applying technology to create personalized and flexible services will do better than others this year. The pent-up demand seen following the pandemic that led to travel surges in the prior two years is dwindling, the report said. It's being replaced, however, by a steady increase in traveling for experiences, aided in some cases by the increased prevalence of remote working, meaning travel remains a priority for many consumers. An economic downturn could dampen that enthusiasm, according to the Travel Outlook. However, technology can help provide the flexibility to offer affordable, personalized packages that may compensate for consumers' responding parsimony.
asianhospitality

2024 Business Travel Spending to Hit $1.48 Trillion - Promising Growth Ahead - 0 views

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    GLOBAL BUSINESS TRAVEL spending is forecast to reach $1.48 trillion by the end of 2024, surpassing the previous record of $1.43 trillion in 2019, according to a recent study by the Global Business Travel Association. Spending is projected to exceed $2 trillion by 2028, indicating strong growth for the business travel sector. The 2024 GBTA Business Travel Index Outlook, supported by Visa, found that economic stability and lingering pent-up demand are driving growth, reassuring CEOs and CFOs to send their teams back on the road for business meetings. "We are witnessing the expected rebound in the sector, reflecting the resilience and adaptability of businesses and the value of business travel worldwide," said Suzanne Neufang, GBTA's CEO. "With projected spending expected to continue to increase through 2028, the future of business travel looks promising. However, we must remain vigilant and adaptive to potential headwinds in this period of stabilization, as factors such as changing economic conditions, technological advancements and sustainability developments will also shape the sector ahead."
asianhospitality

80% of U.S. Travelers Prefer Automated Hotel Tech: Survey - 0 views

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    APPROXIMATELY THREE OUT of four travelers agree that Americans are prioritizing travel more in 2024 and prefer a digital, self-service experience for their hotel stays, according to a recent survey by Mews, a hospitality cloud provider. Nearly 80 percent of U.S. travelers favor hotels with fully automated front desks or self-service kiosks, and more than 40 percent prefer checking in via a hotel's website, app, or digital kiosk. "Trends in hospitality are ever-changing but we're seeing indicators that people are prioritizing travel again," said Richard Valtr, Mews's founder. "While we're seeing some softness in mid-market and select service hotels, the luxury sector seems resilient. Guests visiting luxury properties are spending more on bucket list trips and staying for longer." The poll of 2,000 people, evenly split between travelers and hotel workers, revealed that hotel workers anticipate an increase in guest use of technology during travel. A quarter of them expect guests to check in more frequently via hotel websites, apps, or digital kiosks compared to previous years.
asianhospitality

Webinar: More travelers using digital tools to plan trips - 0 views

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    PEOPLE ARE SHOWING a desire to get back to travel, but within certain limits, according to a Reuters Events Travel webinar. The webinar featured information on the current state of the industry from IHG Hotels & Resorts, Visit California and digital consultancy Appnovation. Whether planning, booking or experiencing a vacation, today's travelers are more cautious than ever and are taking more time to research plans and are using digital tools for it, according to the webinar titled "Destination Experience: Driven by Data, Inspired by Travelers." As many as 41 percent of respondents to a survey from Appnovation cited a readiness to travel out of state or province, while only 19 percent were ready for international trips. Almost half of Americans, 49 percent, are likely to travel out of state and 24 percent are likely to travel internationally. "With data, brands are much better equipped to understand these shifts, and use their marketing tools more effectively. In short, you can't innovate properly until you innovate on your internal processes," said Anton Morrison, vice president of user experience and design, Appnovation.
asianhospitality

Report: Tourists to maintain or increase travel spending in 2024 - 0 views

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    TOURISTS ARE PROJECTED to maintain or increase their travel spending in 2024 compared to the previous year, according to American Express Travel's "2024 Global Travel Trends Report". Approximately 84 percent of respondents from countries including the U.S., Australia, Canada, India, Japan, Mexico, and the U.K. anticipate spending the same or more, with 77 percent prioritizing the quality of their travel experience over cost considerations. "Travelers are focused on creating the right itineraries and building memories, whether that means booking a trip to see a favorite sports team compete or taking a once-in-a-lifetime expedition cruise," said Audrey Hendley, American Express Travel's president. "Our 'Global Travel Trends Report' sheds light on what is driving global travel bookings and provides inspiration for where to go next." About 65 percent of respondents express greater interest in embarking on a major trip in 2024 compared to previous years, the report said. Additionally, 72 percent prefer saving money for a major trip over spending it on social outings with friends. More than half of respondents intend to save for a major trip over a span of six months to two years.
asianhospitality

USTA Report 2024 | June Travel Prices Drop for Second Month: Boosting Tourism Demand - 0 views

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    PRICES FOR TRAVEL goods and services decreased by 1.4 percent in June for the second consecutive month, outpacing the overall economy's 0.1 percent decline, according to the latest Consumer Price Index data from the U.S. Travel Association. The Travel Price Index indicated that lower hotel, airline, and gas prices were the primary contributors to the sector's significant price reduction. In contrast, the broader economy experienced its first monthly price decline since 2020, USTA said in a statement. "Now is the time for the travel industry to boost volume," said Geoff Freeman, USTA's president and CEO. "We've already seen travelers take advantage, with eight of the 10 busiest days in TSA's history occurring in 2024. It's essential that the industry is equipped with the right funding, resources and technology - coupled with sustained government focus - to meet an increase in demand."
asianhospitality

USTA launches Sustainable Travel Coalition - 0 views

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    THE U.S. TRAVEL ASSOCIATION recently launched the Sustainable Travel Coalition to align the travel, transportation and technology sectors to create a more sustainable U.S. travel industry, a statement said. The coalition with nearly 60 member organizations will advise USTA on sustainability issues, opportunities and concerns within the industry. The long-term goals of the coalition include, showcasing innovative technologies and calling attention to the ongoing actions and leadership of travel professionals in the sustainability space, boosting industry goals and commitments to conservation, best practices, waste and emission reductions and both long- and short-term investments. It will also highlight why sustainability matters in the industry and play offense by identifying and promoting proactive policies and defend against harmful policies that slow progress or penalize the industry without progress. A policy committee will monitor regular progress and collaboration.
asianhospitality

Only 15.6% of B2B Travel Tech Leaders Are Women - Gender Gap Study - 0 views

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    ONLY 15.6 PERCENT of leaders in the B2B travel technology space are women, according to Belvera Partners. Their analysis of top CEOs and prominent individuals in the industry revealed this gender disparity. The research, conducted in July for the Belvera B2B Travel Tech Map to select companies and individuals using LinkedIn profiles to determine gender, found that, by business vertical, lobby groups had the highest percentage of female leaders at 36 percent. Car rental had the lowest at 10 percent. In a 2021 analysis of its smaller tech map, Belvera found that 12.4 percent of CEOs were female, showing the current increase to 15.6 percent as marginal progress. Belera Partners' emphasized that this is not a direct comparison, as the current map is larger, and some companies from the previous map have been removed due to changes in the travel tech landscape, including closures and mergers. The B2B Travel Tech Map covers sectors like aviation tech, accommodation distribution, TMCs, car rental tech, in-destination experiences, and short-term rentals, featuring over 400 entries. It is updated almost monthly.
asianhospitality

Marriott Bonvoy New Booking Platform: Streamline Business Travel | USA 2024 - 0 views

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    MARRIOTT INTERNATIONAL RECENTLY launched "Business Access by Marriott Bonvoy," an online travel booking program for small and medium business travelers. This program combines the benefits of the Marriott Bonvoy portfolio with travel tools for booking, managing, and expensing business travel. It is available to businesses in the U.S., Canada and other countries, Marriott said in a statement. "We recognize the significant value small businesses provide to the hotel industry," said Drew Pinto, Marriott International's executive vice president and chief revenue and technology officer. "Whether small to medium-sized businesses are looking for convenient online booking capabilities for their employees or better expense management solutions, the all-in-one platform, merged with our portfolio of hotel brands around the world, provides everything they need to manage their business travel needs."
asianhospitality

USTA: U.S. air travel unprepared for World Cup, Olympics - Asian Hospitality - 0 views

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    THE U.S. IS unprepared for the air travel demands of the 2026 World Cup and 2028 Los Angeles Olympics, according to the U.S. Travel Association's Commission on Seamless and Secure Travel. Without immediate action, the outdated system will struggle with increased visitors amid concerns over visas, aging infrastructure and inadequate security technology. The USTA-commissioned report estimates the 2026 World Cup, 2028 Olympics and Paralympics, 2025 Ryder Cup and the U.S.'s 250th birthday celebrations could draw 40 million visitors and generate $95 billion in economic activity. "The next several years will bring unprecedented travel demand that our systems are not prepared to handle," said Geoff Freeman, USTA's president and CEO. "Washington has a small window to fix major travel pain points and unlock a $100 billion economic opportunity-but it will require a level of urgency that has been missing in recent years."
asianhospitality

Knowland: Tampa-St. Petersburg sees 20 percent growth in February M&E - 0 views

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    TAMPA-ST. PETERSBURG, FLORIDA led in meetings and events growth for the top 25 markets in February with a 20 percent year-over-year increase, according to Knowland. Denver and Boston came in second and third, respectively, while National Associations and Technology groups led in four of the top five markets. Overall, year-over-year event volume growth for the industry reached 5.3 percent, the report said. Meetings in the top 25 markets used an average space of 3,507 square feet, compared to 2,890 square feet in secondary markets. The top 25 markets had an average of 124 attendees, while secondary markets averaged 118 attendees. Additional insights into the key industry drivers for the top 25 markets with the highest meeting volumes include: Tampa-St. Petersburg (up 20 percent): national association, healthcare, charity/non-profit/social services, technology and wedding. Denver (up 7 percent): technology, national association, education, healthcare and construction. Boston (up 15 percent): education, healthcare, technology, training/education and travel.
asianhospitality

AAHOA partners with Bookit N Go for online booking - 0 views

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    AAHOA RECENTLY CHOSE Bookit N Go, a travel tech startup, as its strategic booking partner. The company, led by Aman Mohindra as CEO, will use its advanced online travel platform to drive bookings for AAHOA member hotels, offering the lowest flat commissions, AAHOA and Bookit N Go said in a joint statement. "We look forward to collaborating with Bookit N Go as a strategic booking partner," said Miraj Patel, AAHOA's chairman. "This partnership represents a paradigm shift in how hotel bookings are handled with a focus on putting money back in the pockets of AAHOA Members. This partnership provides a booking engine partner invested in our members' success as we continue to focus on how we can help AAHOA Members save on their bottom lines." The partnership shows Bookit N Go's focus on improving the travel and hospitality sectors, the statement added. By providing AAHOA member hotels with a strategic booking solution, the company aims to drive value and growth for all stakeholders.
asianhospitality

Small hotels using revenue management to punch above their weight - 0 views

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    WHEN IT COMES to growing hotel revenue, size does not matter. Economy hotels and micro-inventory properties are experiencing one of the biggest booms in recent years, thanks partly to a massive resurgence in small group travel, changing economic trends, and the staying power of global "return to travel". CBRE noted economy and midscale hotels recovered to 2019 performance levels by 2021, and properties with fewer rooms may benefit from lower operating costs when compared to their big-box brethren-though they also tend to have fewer resources with which to hire revenue professionals. Revenue managers are driving the charge for better operating returns. Many are taking the lessons they learned from their success at larger hotels and applying these truths to the industry's smaller properties. These revenue managers leverage new technology and strategies, options that small hotels with smaller, cross-functional staff haven't fully embraced. However, competition among economy hotels and properties tends to be fierce, requiring new action, especially with recent economic pressures and a downward 2023 RevPAR forecast of 0.2 percent in recent data shared by Tourism Economics . Modern revenue management practices and technology can provide these hotels with many benefits and significant competitive advantages. Small hotels need to avoid the erratic rate shifts of the past and capitalize on new trends as they emerge. By embracing strong revenue management systems and discipline in these properties, operators can realize greater control over a typically inconsistent space. Room Enough for Revenue The most common misconception about revenue management's place in hospitality is that it is the domain of large or full-service hotels. This is simply not the case today. No two hotels are the same, in practice, with key differences always existing between the layout of a property, its location, third-party partnerships, and so on. Every hotel has different revenue pot
asianhospitality

Wyndham, Groups360 to offer instant multi-room booking solution - 0 views

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    WYNDHAM HOTELS & RESORTS has entered into a new agreement with Groups360 to bring instant online multi-room bookings to Wyndham hotels in 2023. Using Groups360's GroupSync Marketplace direct booking solution, Wyndham hotel owners will have the opportunity to integrate the platform with their hotel reservation systems, providing travel planners, including groups and events organizers along with those managing infrastructure, logistics and corporate accounts, with rates and availability as well as booking of rooms online, the company said in a statement. "Over the last three years, Wyndham has invested over $100 million in major technology initiatives, giving our franchisees access to best-in-class offerings that unlock new efficiencies while helping to grow their bottom line," said Lisa Checchio, Wyndham's chief marketing officer. "Bringing franchisees access to GroupSync is just the latest example and one we believe offers incredible opportunity for franchisees, particularly those in the economy segment, where such technology is an industry first." Hotels that publish live inventory and rates within the GroupSync Marketplace save travel planners' valuable time by allowing them to search, shop and book blocks of rooms. Possible users include short one- to-two-night group events such as youth sports, weddings and family reunions, as well as multi-week infrastructure or logistics projects such as commercial construction, bridge repair or highway expansion, Wyndham's statement said.
asianhospitality

Revolutionizing Hospitality: PMS Technology Enhances Human Experiences & Efficiency - 0 views

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    ADAM HARRIS, CEO of Cloudbeds, and Jacob Messina, CEO of Stayntouch, discussed the future of property management systems at the Hospitality Show, focusing on their role in connecting human experiences and improving efficiency amid rising costs. The event, produced by Questex and the American Hotel & Lodging Association, recently wrapped up its second annual edition at the Henry B. González Convention Center in San Antonio, Texas. Panelists Charles Oswald, CEO of Aperture Hotels, and Chris O'Donnell, COO of Atrium Hospitality, with moderator Michael Frenkel, president of Travel Conversations, focused on labor shortages and the need for reliable, intuitive technologies to ensure consistent service. While technology leaders were optimistic about PMS technology's potential to transform hospitality, Oswald and O'Donnell shifted the focus to the industry's pressing challenge: labor shortages on both sides of the front desk. They stressed that the most valuable technologies today are reliable and intuitive, placing the responsibility on tech leaders to ensure consistent service.
asianhospitality

Canary secures $50 million to research AI guest tech - 0 views

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    HOSPITALITY SOFTWARE PROVIDER Canary Technologies recently closed a $50 million Series C funding round to research AI guest technology in the hospitality sector, bringing its total fundraising to nearly $100 million. The company's software includes mobile check-in and checkout, tablet registration, upsells, guest messaging, Canary AI and digital tipping. The recent investment round was led by global software investor Insight Partners, who also led the company's Series B, with participation from existing investors F-Prime Capital, Thayer Ventures, Y-Combinator and Commerce Ventures, Canary said in a statement. California-based Canary is led by CEO Harman Singh Narula and President SJ Sawhney. "AI is transforming the way we live, work and travel," said Narula. "Canary is at the forefront of delivering enterprise-grade hospitality AI solutions that empower hoteliers to streamline operations, boost efficiency and elevate the guest experience, This funding milestone is a reflection of the team's hard work and the immense impact that Canary is making for hoteliers, including many of the world's largest enterprise hotel brands. We continue to see significant demand in the market for our products and are excited to extend our partnership with existing investors."
sanath pollemore

Safe Journey In Dubai - 0 views

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    Dubai is the location which is suited for all the variety and kinds of Travel. The city of Dubai is blended with the stunning nature and technology development. The nature of Dubai has been moderate with the amount of visitors, the classic beaches and rough desert areas. For more details visit here http://www.how2learn.in/do-you-wish-to-have-a-safe-journey-in-dubai
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    Dubai is the location which is suited for all the variety and kinds of Travel. The city of Dubai is blended with the stunning nature and technology development. The nature of Dubai has been moderate with the amount of visitors, the classic beaches and rough desert areas. For more details visit here http://www.how2learn.in/do-you-wish-to-have-a-safe-journey-in-dubai
asianhospitality

Las Vegas M&E grows 34.2 percent in September : Cendyn Report - 0 views

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    LAS VEGAS LED the top 25 markets in meetings and events growth for September, with a 34.2 percent year-over-year increase, according to Cendyn's Sales Intelligence platform, formerly Knowland. This marked its eighth consecutive month in the top five. Las Vegas meetings and events averaged 5,596 square feet with 209 attendees, driven by weddings, accounting for about 10 percent of event volume, and tech events like Oracle SuiteWorld, according to Cendyn. Anaheim ranked second, hosting education, national associations, and weddings. Across the top 25 markets, average space rose to 3,856 square feet with 130 attendees. The top five among the 25 leading markets were: Las Vegas (+34.2 percent): Weddings, technology, training/education, national associations and manufacturing. Anaheim-Santa Ana (+23.2 percent): Education, national associations, weddings, healthcare and consulting. Orlando (+22.9 percent): National associations, technology, healthcare, training/education and charity/non-profits/social services. New York (+21 percent): International government, finance/banking, charity/non-profits/social services, national associations and travel. Dallas (+18.6 percent): Healthcare, technology, consulting, finance/banking and education.
asianhospitality

Noble Group partners with Host Hotels & Resorts to explore new opportunities - Asian Ho... - 0 views

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    REAL ESTATE INVESTMENT management firm Noble Investment Group partnered with Host Hotels & Resorts to tap and expand travel, leisure and hospitality opportunities, a statement said. As part of the initiative, Host will invest $150 million as a limited partner in an existing Noble investment vehicle and provide Noble with first-look at select-service and extended-stay hotel opportunities sourced through Host's channels. Host also will become a minority investment partner in Noble's fee-based asset management business, according to Noble's press release. "As we continue to expand our institutional investment management platform, this strategic partnership further augments Noble's ability to develop, source, and execute innovative growth strategies in travel, leisure, and hospitality," said Mit Shah, Noble's CEO. According to the statement, the partnership will combine Noble's operational expertise and development acumen with Host's scale, market insights, data analytics, and breadth of resources. They aim to source differentiated investment strategies including property technology solutions, development, and alternative lodging.
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