social metric usage varies depending on whether a marketer is focused on selling to businesses or consumers, as well as whether the firm markets a product or a service.
B2C product firms are outpacing them in monitoring sales levels and revenues and profits per customer, suggesting consumer-oriented social marketers may have learned that lesson.
In the next year, marketers expect to nearly double social dollars from just under 6% of total marketing budgets to just under 10%. Within five years, spending will be up to 17.7%.
Top metrics for B2C service firms:
* Hits/Visits/Pageviews (55.1%)
* Number of followers or friends (46.4%)
* Repeat visits (40.6%)
* Buzz indicators, web mentions (33.3%)
* Conversion rates from visitor to purchase (30.4%)