BISA-Cashless-case-study.pdf - 0 views
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When it initially started, vendors would receive a voucher and redeem it at certain ATMs and received a pin code with that voucher. That became a bit of a problem as some vendors could not read and did not know how to operate the ATM machine so that was phased out. Vendors then had to bring a bank statement for their SnapScan accounts to be linked to their bank accounts. Those vendors who did not have a bank account had to collect their cash every second week. Problems did occur where customers paid short and vendors complained that the right amounts are not in or the money has been withdrawn but there was always a problem and results would show that the money was drawn. All issues were always resolved by SnapScan. And it became a pain with vendors not collecting their money on time and when they don’t keep the proof of their payments on their phones. Hence, I always have to liaise with SnapScan staff. Vendors getting their payments in their bank account is so much better.
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mbellakbail69 on 13 Feb 21Re-registration of suppliers and the change of telephone numbers is issue because their phones are often stolen because of the insecure atmosphere in which they work. Snapscan then offers the supplier to collect the cash by entering the code and PIN into a normal cash machine and giving it the money without a bank account. Some vendors are connected to their own SnapScan account, and those with no bank accounts receive cash every second week.
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When it initially started, vendors would receive a voucher and redeem it at certain ATMs and received a pin code with that voucher. That became a bit of a problem as some vendors could not read and did not know how to operate the ATM machine so that was phased out. Vendors then had to bring a bank statement for their SnapScan accounts to be linked to their bank accounts. Those vendors who did not have a bank account had to collect their cash every second week. Problems did occur where customers paid short and vendors complained that the right amounts are not in or the money has been withdrawn but there was always a problem and results would show that the money was drawn. All issues were always resolved by SnapScan. And it became a pain with vendors not collecting their money on time and when they don’t keep the proof of their payments on their phones. Hence, I always have to liaise with SnapScan staff. Vendors getting their payments in their bank account is so much better.