Group items tagged

What we share in social media is often being analysed for different purposes.

"Social media, another type of commonwealth record"(National Library of Australia, 2012, para. 11). NLA clearly identify 7 common social media tools and the strategy for record to be captured. Increasing library information, knowledge and users feedback move to social media channels. Library decision making based on users' feedback in social media should be recorded.

This policy, applicable to all National Library of Australia employees, aims to clarify employee responsibilities in relation to official, professional and private social media use. Although set out like most policies whereby it notes the policy's context, objective, scope etc., this one stands out for its detailed controls in regards to what employees should and should not do when posting on social media, whether it be in an official, professional or private capacity.

Although this policy relates to American schools, it recognises that the same principles used for employee social media use in Australia are relevant everywhere. The policy includes a lot of the same information as the Australian examples, however, ends with a detailed Frequently Asked Questions section that would be extremely useful to employees seeking clarification in regards to general, personal and student social media use.

The policy is a few years old now, having become effective in 2011 but it contains comprehensive coverage of employees' personal use of social media 

Cleveland Public Library. Policy on the use of CPL's social media sites. http://www.cpl.org/TheLibrary/UsingtheLibrary/PolicyontheUseofCPLsSocialMediaSites.aspx This policy is generic and refers to 'any Library sponsored social media site'. It is very comprehensive, relevant to both patrons and staff. the content is organised under the following sections: Purpose of the Library's social media sites, Agreement (telling patrons that by posting they agree to this policy), Definitions, Disclaimer, No Privacy (Reminding users that they cannot expect privacy), Ownership (of postings), Postings (basically the acceptable use policy), Violations of this policy, Reporting violations, Employee postings.

This document from New South Wales Education & Training provides social media guidelines for the department's employees. The value of social media is noted and employees are made aware of what is required for responsible use of social media for personal and professional use. While this is not a library policy, aspects could be adapted for library use. The guidelines are clearly summarised in large font on a single page and then followed up with more detail.

This document in produced by the Department of Education and Training (DET) in 2011. It provides a set of guidelines for staff DET use of social media. Useful in the educational context.

This policy informs Western Australia Department of Education employees of the potential damage their personal use of social media can directly or indirectly affect the Department. Specific areas of interest in this policy include the legitimate and non-legitimate use of social media, the identification of key risk areas, and the duty of care towards students.

A policy that includes extensive information on the responsibilities of employees regarding social media (section 2.3). It mentions upholding the online image of the Museum, approval for blog posts and restrictions on what can/cannot be posted on social platforms.

Whilst not a social media policy, the Queensland's Department of Education Standard of Practice document is an example of how principles relating to the appropriate use of social media can be communicated as part of a larger document that aims to clarify the ethical principles, values and standards of conduct that employees are expected to abide by.

"Please be careful with account names that resemble Fuji Xerox's official accounts. Current official account in Hong Kong is listed below:" (Fuji Xerox Hong Kong, n.d., para. 6.2). Fuji Xerox Hong Kong wants to make sure their employee and customers know which official channels are in Youtube, Facebook and Linkedln. A list of official channels ensure their customer communicate with the right authority.

Sharlyn Lauby is the president of Internal Talent Management (ITM) which specializes in employee training and human resources consulting. She authors a blog at hrbartender.com. A few weeks ago, I wrote that your organization should have a social media policy, and one of the things I heard among all the great comments was: "Okay, but what should it say?"

This article provided some examples for creating the social media policy. These examples can show how to get the balance right between centralized control and individual freedom. Those companies can show that how to set the social media policies in good judgment and management. They protect the privacy and copyright of the companies and employees and set the rules to explain what should or should not be post in the social media.

This one is interesting as it's not a complete document on its own, there is a link to a complementary video which details social networking and how to be safe and as with the military documents it links to other in-house policies that also must be followed. Essentially all this document requires is for you to not slander the state or disclose any sensitive information.