dmrussell - Sensemaking Workshop @ CHI 2008 - 0 views
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Jack Park on 26 Nov 08Making sense of the world is a ubiquitous activity, taking place around the margins of what we know. At work, your boss says, "Can you give a presentation next week on how wireless will affect our business?" Or perhaps, you join a new committee, and wonder "Who are these people? Who is in charge? What is our mission? What are we really going to do?" Maybe you move to a new neighborhood, and you try to make sense of the streets, schools, parks, shopping, and neighbors. Or you say to yourself, "I really need to get an updated cellphone-what has been happening with the current set of features, costs, plans and new gadgets?" Sensemaking can be a core professional task in itself, as for researchers, designers, or intelligence analysts. It arises when we change our place in the world or when the world changes around us. It arises when new problems, opportunities, or tasks present themselves, or when old ones resurface. It involves finding the important structure in a seemingly unstructured situation. It is an activity with cognitive and social dimensions, and has informational, communicational, and computational aspects.