Science of Service Systems

daviding says: The article recognizes the limitation of government statistics on services. The industry segment isn't exactly the focus of researchers interested in the creative class economy, but it does demonstrate how surrogate measures may be collected.

The Sapporo findings, published in a dry report on changing shopping trends and urban land use this week, show the number of brothels in the Susukino district, one of the three largest red-light areas in the country, has soared more than fourfold to 264 in the past two decades. [....] This makes the sex trade a rare success story in an economy devastated by the steep decline in global demand for Japanese autos and electronics, drivers of the country's exports, and eroding domestic consumption, which supports a vast service sector. Services account for the overwhelming part of economic activity in Japan and other modern countries, and they are notoriously difficult to measure precisely. In Canada, Statistics Canada frequently examines and overhauls the way it measures services in the search for greater accuracy. But Statscan would have a hard time gauging the true economic impact of the sex trade. It's much easier to measure in Japan, where several sexual acts are allowed in licensed outlets in designated areas, although actual intercourse in those establishments is outlawed.

daviding says: Wisdom and knowledge are sticky to experts. However, the advent of "open content" on academic materials challenges the traditional way in which universities interact with students.

"The Internet disrupts any industry whose core product can be reduced to ones and zeros," says Jose Ferreira, founder and CEO of education startup Knewton. Education, he says, "is the biggest virgin forest out there." Ferreira is among a loose-knit band of education 2.0 architects sharpening their saws for that forest. Their first foray was at MIT in 2001, when the school agreed to put coursework online for free. Today, you can find the full syllabi, lecture notes, class exercises, tests, and some video and audio for every course MIT offers, from physics to art history. This trove has been accessed by 56 million current and prospective students, alumni, professors, and armchair enthusiasts around the world. "The advent of the Web brings the ability to disseminate high-quality materials at almost no cost, leveling the playing field," says Cathy Casserly, a senior partner at the Carnegie Foundation for the Advancement of Teaching, who in her former role at the Hewlett Foundation provided seed funding for MIT's project. "We're changing the culture of how we think about knowledge and how it should be shared and who are the owners of knowledge." But higher education remains, on the whole, a string quartet. MIT's courseware may be free, yet an MIT degree still costs upward of $189,000. College tuition has gone up more than any other good or service since 1990, and our nation's students and graduates hold a staggering $714 billion in outstanding student-loan debt. Once the world's most educated country, the United States today ranks 10th globally in the percentage of young people with postsecondary degrees. "Colleges have become outrageously expensive, yet there remains a general refusal to acknowledge the implications of new technologies," says Jim Groom, an "instructional technologist" at Virginia's University of Mary Washington and a prominent voice in the blogosphere for blowing up college as we know it. Groom, a chain-smoker with an ever-present five days' growth of

The research presented in this volume, developed in the EC-funded Project ISCOM (Information Society as a Complex System), takes off from two fundamental premises: -- to guide innovation policies, taking account of the social, economic and geographic dimensions of innovation processes are at least as critical as the science and technology; and -- complex systems science is essential for understanding these dimensions. Online version (possibly available at http://www.springerlink.com/content/978-1-4020-9662-4 -- Table of contents -- 18 Chapters Front Matter I-IX Part 1 Introduction David Lane, Robert Maxfield, Dwight Read and Sander van der Leeuw 1-7 Part I From Biology to Society Front Matter 9-9 From Population to Organization Thinking David Lane, Robert Maxfield, Dwight Read and Sander van der Leeuw 11-42 The Innovation Innovation Dwight Read, David Lane and Sander van der Leeuw 43-84 The Long-Term Evolution of Social Organization Sander van der Leeuw, David Lane and Dwight Read 85-116 Biological Metaphors in Economics: Natural Selection and Competition Andrea Ginzburg 117-152 Innovation in the Context of Networks, Hierarchies, and Cohesion Douglas R. White 153-194 Part II Innovation and Urban Systems Front Matter 195-195 The Organization of Urban Systems Anne Bretagnolle, Denise Pumain and Cline Vacchiani-Marcuzzo 197-220 The Self Similarity of Human Social Organization and Dynamics in Cities Luis M.A. Bettencourt, Jose Lobo and Geoffrey B. West 221-236 Innovation Cycles and Urban Dynamics Denise Pumain, Fabien Paulus and Cline Vacchiani-Marcuzzo 237-260 Part III Innovation and Market Systems Front Matter 261-261 Building a New Market System: Effective Action, Redirection and Generative Relationships David Lane and Robert Maxfield 263-288 Incorporating a New Technology into Agent-Artifact Space: The Case of Control Syst

OMG™ and the International Council on Systems Engineering (INCOSE) today announced that they have agreed to work together on the development of OMG's new program to certify Systems Engineers and other practitioners on the OMG Systems Modeling Language (OMG SysML™) standard. SysML is a graphical modeling language used to perform Model-Based Systems Engineering (MBSE) - that is, to specify and design complex systems that may include hardware, information, personnel, and facilities in addition to software. The program, to be called OCSMP™ (OMG-Certified Systems Modeling Professional), will be OMG's fourth certification. OMG, an international, open membership, not-for-profit industry consortium, maintains standards for interoperability, modeling, and process maturity including the Model Driven Architecture® (MDA®) and Unified Modeling Language™ (UML®); in addition, OMG certifies practitioners in many of these standards. INCOSE is a not-for-profit membership organization dedicated to advancing the state of the art and practice of systems engineering, in part through its Certified Systems Engineering Professional (CSEP) certification program.

The hard (in the sense of difficult) part of service science is the social system side. INCOSE and OMG don't really address that. They address the hard (as opposed to soft) systems aspects, with people merely as more parts of an intrinsically engineered system (weapons system, transportation system, etc.). I applaud your diligence with respect to SysML and all that, but I hope your vision of the science of service systems is big enough to include the social side as well.

daviding says: If software engineering is engineering, then we should also think about service engineering as engineering. This article also helps to draw some lines between engineering as applied science, and more theoretical forms of science, both in the domain of services systems and human systems.

Gerald Weinberg once wrote, "If software engineering truly is engineering, then it ought to be able to learn from the evolution of other engineering disciplines." Robert Glass and his colleagues provocatively evaluated how often software engineering literature does this.4 They concluded that the literature relies heavily on software anecdotes and draws very lightly from other engineering fields. Walter Tichy found that fewer than 50% of the published software engineering papers tested their hypotheses, compared to 90% in most other fields. So software engineering may suffer from our habit of paying too little attention to how other engineers do engineering. In a recent extensive study of practices engineers expect explicitly or tacitly, Riehle found six we do not do well. Predictable outcomes (principle of least surprise). [....] Design metrics, including design to tolerances. [....] Failure tolerance. [....] Separation of design from implementation. [....] Reconciliation of conflicting forces and constraints. [....] Adapting to changing environments. [....]

daviding says: This is an interesting example of decomplexification (in the vocabulary of Tim Allen). Instead of integrating health services into a centralized facilities (i.e. complexifying), having doctors distributed nearer to the homes of patients can reduce costs. The difference between the era of Marcus Welby MD and today is that the Internet enables easy electronic sharing of patient records ... if the physicians and patients are willing to allow that free flow of information.

The primary-care doctor is gaining new respect in Washington. Battles may be breaking out left and right over the various health-care bills emerging from Congress, but reformers on both sides agree that general practitioners should be given a central role in uniting the fragmented U.S. medical system. This vision has a name: the "patient-centered medical home." The "home" is the office of a primary-care doctor where patients would go for most of their medical needs. The general practitioner would oversee everything from flu shots to chronic disease management to weight loss, and coordinate care with nurses, pharmacists, and specialists. A 2004 study estimated that if every patient had such a home, the resulting efficiencies might reduce U.S. health-care costs by 5.6%, a savings of $67 billion a year. [...] advocates say the new concept is designed to help patients, not insurers. It's more like doctoring 1950s-style, when a Marcus Welby figure handled all the family's medical needs. This time it's juiced up with digital technology. It also represents a politically painless way to streamline a disorganized and wasteful system that chews up a crippling 18% of the U.S. gross domestic product. That burden is felt particularly by private industry, which covers 60% of the nation's insured. Since most businesses try to ferret out waste and disorganization in their own operations, the medical home is a concept they can embrace in good conscience. One of the biggest advocates is IBM (IBM), which shelled out $1.3 billion last year on health benefits for its U.S. employees and retirees, equal to one month of the company's net income. Dr. Paul H. Grundy, 57, who holds the unusual title of director of health-care transformation for IBM, is a medical-home evangelist who led the company to start the Patient-Centered Primary Care Collaborative, a coalition of some 500 large employers, insurers, consumer groups, and doctors. Part of his goal, he says, is to show that "emp

This 4-minute video is worth watching. It introduces a language for modeling the ecology. At http://www.youtube.com/user/leearnold , it states "the symbols were drawn in Adobe Illustrator, then animated in Adobe After Effects", which means that there isn't good tool support for Ecolanguage, and thus takes a lot of work to construct and maintain these videos.

Video (4 minutes) by Lee Arnold that introduces Ecolanguage. At 0:50, the voiceover and slide say that Ecolanguage was inspired by Howard T. Odum's book, "Environment, Power and Society", 1971.

About this site The site http://www.umm-dev.org serves as a central access point for all information related to UN/CEFACT's Modeling Methodology (UMM) and the UML Profile for Core Components (UPCC). It provides information about the UMM and UPCC standard per se, academic work in the field of inter-organizational business process modeling and business document as well as tools and other important resources.

This site is a Wordpress blog, so it's possible/practical to receive a feed about ongoing development of the UMM. (The alternative may be the e-mail list). The work appears to be largely centered at universities in Austria.

UMM is based in UML, which means it's about modeling the information aspects of businesses. This Wikipedia entry seems underdeveloped, so the description should taken with a grain of salt. It does point out that UMM attempts to decouple from implementation technologies such as Web Services and ebXML.

UN/CEFACT's Modeling Methodology, commonly known as UMM is a modeling methodology which is developed by UN/CEFACT - United Nations Center for Trade Facilitation and Electronic Business. Goal of UMM The primary goal of UMM is to caputure business requirements of inter-organizational business processes. These requirements result in a platform independent UMM model. The UMM model can then be used to derive deployment artifacts for the IT systems of the participating business partners. UMM at a glance UMM enables to capture business knowledge independent of the underlying implementation technology, like Web Services or ebXML. The goal is to specify a global choreography of a business collaboration serving as an "agreement" between the participating partners in the respective collaboration. Each business partner derives in turn its local choreography, enabling the configuration of the business partner's system for the use within a service oriented architecture ( SOA).

I watched the first video, and it made the U.S. social security system (mismanagement) easy to understand. Note the references: Odum, Basteson, Jantsch.

Ecolanguage introduces a few new things: (1) the use of regular motion as a part of standard grammar, and (2) the use of a visual symmetry -- the hexagonal snowflake -- to stand for an organization of any kind, at any level of nature and society. In the center, we put the ruler. Everything else is based on things which came before. By using old and new things, Ecolanguage comprises: (A) an international systems language, (B) an accelerated learning strategy, (C) an integration of important and crucial topics, and (D) a scientific philosophy, emerging from many thinkers and writers over the last century, that brings the life, social, and cognitive sciences into the same picture as the physical sciences. We put the new basics of INFORMATION and ORGANIZATION alongside the established basics of MATTER and ENERGY. Now we can represent purposiveness, intention, relationship, agreement, and belief. We can locate the position of mathematical and physical deduction within a larger picture of communication and exchange. We can indicate both analysis and synthesis, including the redundancy of parts and their transcendence into wholes. It is a picture of our perceptual framework, no matter where we look. For a fun primer on this philosophy, please watch: New Chart, for Descartes. (For the old pointers, see the following bibliography.)

The volume of auctions described at Google reflect a change made possible through advances in information technology. The only way that these auctions could be conducted is through the use of information technologies and establishment of business rules.

[....] Googlenomics actually comes in two flavors: macro and micro. The macroeconomic side involves some of the company's seemingly altruistic behavior, which often baffles observers. Why does Google give away products like its browser, its apps, and the Android operating system for mobile phones? Anything that increases Internet use ultimately enriches Google, Varian says. And since using the Web without using Google is like dining at In-N-Out without ordering a hamburger, more eyeballs on the Web lead inexorably to more ad sales for Google. The microeconomics of Google is more complicated. Selling ads doesn't generate only profits; it also generates torrents of data about users' tastes and habits, data that Google then sifts and processes in order to predict future consumer behavior, find ways to improve its products, and sell more ads. This is the heart and soul of Googlenomics. It's a system of constant self-analysis: a data-fueled feedback loop that defines not only Google's future but the future of anyone who does business online. [....] Kamangar and Veach decided to price the slots on the side of the page by means of an auction. Not an eBay-style auction that unfolds over days or minutes as bids are raised or abandoned, but a huge marketplace of virtual auctions in which sealed bids are submitted in advance and winners are determined algorithmically in fractions of a second. Google hoped that millions of small and medium companies would take part in the market, so it was essential that the process be self-service. Advertisers bid on search terms, or keywords, but instead of bidding on the price per impression, they were bidding on a price they were willing to pay each time a user clicked on the ad. (The bid would be accompanied by a budget of how many clicks the advertiser was willing to pay for.) The new system was called AdWords Select, while the ads at the top of the page, with prices still set by humans, was renamed AdWords Premium.

daviding says: The argumentation schema is a template addition to the Compendium software, which is now open source. At the bottom of the web page is pointers to books and other software tools.

Argumentation Schemes are "patterns" for constructing and analysing arguments, and as these get familiar, you'll start hearing and reading differently as you listen to a debate on the radio, watch a documentary, or engage with a learning resource. A mental palette of argument schemes will help you spot when someone is making a certain kind of 'move' in a debate: you're better equipped to critique it. It'll also help when you have to put together your own case. Argument mapping tools can help analyse and construct arguments by rendering these moves as a visual palette of schemes.

The Energy Systems Language (right), also referred to as Energese, Energy Circuit Language and Generic Systems Symbols, was developed by the ecologist Howard T. Odum and colleagues in the 1950s during studies of the tropical forests funded by the United States Atomic Energy Commission. They are used to compose energy flow diagrams in the field of systems ecology.

I was looking at the Systems Modeling Language page on Wikipedia, and noticed this link to Energy Systems Language, by Howard Odum. It's an interesting idea ... although it brings questions to the choice of modeling languages and approaches. No model is value-free.

11. How is ontology different from object-oriented modeling? An ontology is different from object-oriented modeling (represented in UML) in several ways. First, the most profound difference is that the ontology technology is theoretically found on logic. While ontology allows automated reasoning or infer ence, object-oriented modeling does not. Another difference is the treatment of properties; while the ontology technology treats properties as the first-class citizen, the object-oriented modeling does not. That is, while the ontology technology allows inheritance of properties, the object-oriented modeling does not. While the ontology technology allows arbitrary user-defined relationships among classes (a type property), the object-oriented modeling limits the relationship types to the subclass-superclass hierarchical relationship. While the ontology technology allows adding properties to relationships such as symmetry, transitivity, and inversion so that they are used in reasoning, the object-oriented modeling does not. While the ontology technology allows multiple inheritances among classes and also among properties, the object-oriented modeling allows only single inheritances. Despite theses differences, object-oriented modeling and UML are accepted as a practical ontology specification, mostly because of their wide-spread use in industry and the multitude of existing models in UML. There is an on-going effort to add logic capability to object-oriented modeling, represented by OCL (Object Constraint Language).

daviding says: To improve our understanding of the science of service systems, I think that we need to get to the level of ontology vocabulary ... and probably no higher. SysML has features that UML doesn't ... which doesn't mean good or bad, just different.

daviding says: I was thinking about (output) coproduction and (value) cocreation, and came across these proceedings, which includes a short article by Rafael Ramirez and Ulf Mannervick on "Designing value-creating systems".

Essay Archive Edited by Lucy Kimbell and Victor P. Seidel, collected in this innovative and highly illustrated volume are findings from the designing for services project. Particular focus is on the practices of an emerging discipline of service design grounded in the arts and humanities. Three case studies in which service design companies worked with science and technology-based enterprises are discussed, from a range of academic perspectives.

At the UN -- actually the United Nations Economic Commission for Europe -- ther version 1 models and metamodels dated 2006 are published.

UMM User Guide (UMM in a nutshell) UMM Foundation Module V1.0 (2006) UMM Base Module V1.0 (2006) UMM User Guide UMM Metamodel - Revision 12 (2003) UMM Revision 10 (2001)

This 5 minute video describes the notation of Ecolanguage. At 0:25, the voiceover says "There are 25 basic symbols, but there are only 6 kinds". At the bottom of the screen, those kinds are: - Sources - Organisms - Flows - Controls - Storage - Contexts At 4:00, four symbols of context are described: - All purpose (abstract, for anything you want) - Central context (abstract, for ideas and information that a group holds in common, also used to mark the leader of the group) - Land property (the ownership of land) - Price (market transaction) Red symbols mean money, and yellow symbols mean matter-energy. The other color are only symbolic (e.g. green for green plants)

The notation of ecolanguage uses shapes and colors.

Building on the success of the original INNOV8 in the academic community, INNOV8 v.2 will be available at no cost to businesses and academic institutions for simulations and training. The new version features puzzles and tasks that challenge players to tackle real-world challenges. INNOV8 v.2 delivers a complete redesign of the game, with a new global collaboration feature for players to work with virtual teammates to progress to the next level of the game. In addition, three new game scenarios reflect a new level of intelligence required for future, high-value job opportunities: * 'Green' Supply Chain: Players evaluate a traditional supply chain model and are tasked with reducing a fictional company's carbon footprint. * Efficient Traffic Flow: Players evaluate existing traffic patterns and re-route traffic based on sensors that alert the player to disruptions such as accidents and roadway congestion. * Call Center Customer Service: Using a call center environment, players develop more efficient ways to respond to customers. [....] Most MBA programs are already heavily based on projects that reflect how individuals and teams need to interact in the real world. INNOV8 v.2 takes that a step further by actually allowing students to step into a dynamic business environment. Based on advanced commercial gaming technologies, it allows players to visualize how technology and related business strategies affect an organization's performance. Together, players can map out business processes, identify bottlenecks and explore 'what if' scenarios in an experiential learning environment. [....] INNOV8 v.2 will be available in May 2009. For more information on INNOV8, IBM's Academic Initiative or to access the virtual press kit, pleas visit www.ibm.com/innov8.

daviding says: The main page is at http://www-01.ibm.com/software/solutions/soa/innov8/index.html . I haven't played the game -- I'm not a fan of video games -- so if you want to try 5 to 10 minutes online, I'd be interested in your experience.

daviding says: I was sitting in a demonstration of IBM Rhapsody, where the simulation called out to some algorithms coded in Maxima.

OStatic: What products are your closest competitors? Viktor Toth: Maxima is in the same league as Mathematica or Maple. Perhaps a little less polished but in some ways, more powerful (I think for instance that the tensor algebra packages in Maxima can do things that cannot be done, at least not trivially, in other computer algebra systems.) Of course, it's also a LOT cheaper!