User Experience (UX) theory and practice can be confusing for the uninitiated. This talk outlines a set of UX Axioms designers and developers alike can use to integrate UX into their practice. Erik shares hard-won lessons learned from practicing UX in the real world for over 10 years.

Facebook is changing. Surely you've noticed. Your best friends are getting buried beneath memes; your mom is getting pushed aside byimage spam. Your social graph is becoming secondary to your interest graph. Worried about competitors like Tumblr and Twitter, and urgently in need of new revenue flow following its rocky IPO, the biggest social network in the world is drifting away from its social core.Say hello to the new Facebook. You won't find many people here. But you will find a lot of trash.

This post was originally titled "How I created a presentation viewed by over 250,000 people on Slideshare in just 8 hours", but as the numbers kept increasing to now well-over 2,500,000 viewers, the title no longer made sense.

You might know that a customer journey map is a visualisation of interactions between a customer and your organisation. But what are the things that could make your next customer journey map even better? State a clear start and end point When you're making a customer journey map, the first challenge is to get a clear start and end point of your journey.

Engagement has become a nearly universal social media KPI. However, Facebook's infamous People Talking About This (PTAT) metric puts a bit of a wrench in this equation. Typically, engagement is an aggregate measure of content interactions which give us a consistent way to compare networks, campaigns, or communities.

Interesting piece providing evidence to support what we already know: site response speed is related to engagement