Customer Relationships - Seven Tips for Forging an Appropriate Online Apology : Marketi... - 0 views
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Steven Groves on 05 Jan 12All a part of a Crisis Response Policy in Social - what's yours look like? 1. Typo? Start typing 2. There's no easy way out... so grovel 3. Stop the buck here 4. Don't leave anyone out 5. Have the top dog sign it 6. Compensate 7. Encourage communication