Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4)

Key findings of the 9 vendors

First of all, this is still a very young market, with the average tenure of a company being just a few years in community. Despite the immaturity, we evaluated nine and were impressed with Jive Software and Telligent Systems who lead the pack because of their strong administrative and platform features and solution offerings.

Internet Banking: 2010 and beyond I’ve been reading a range of articles about the next generation internet, or the semantic web as it is called by those in the trade. Semantic is a method of looking for the meaning and relationships between things, and the semantic web effectively moves us away from files and downloads to databases and integration. In practice, this means that rather than going on to the internet to pull things out and push emails and files around, the internet continually monitors you and your tastes and finds things to push at you which match your electronic lifestyle. In other words, it makes everything online much more relevant to you as an individual, and moves us away from having to search because the semantic web will find for you. Take the way we use Google today. When you go into Google and search, it is very rare that you find what you want straight away. In fact, you often have to crawl through screen after screen, and change searches three or four times to even come close. The semantic web overcomes these difficulties because you will not have to search. The semantic web knows you and finds for you. It knows you work for a bank or technology firm, and therefore knows that when you say ‘payments’ you mean it in a professional sense, not a generic sense. Therefore it senses the most relevant things to the way you search and your profile of usual interests.

The arrival of sustainable sustainability?

A little late I know, but just before the end of the year, we were fortunate enough to be a part of the Sustainable Life Media conference in Miami.  As is often the case, the event was full of interesting people extolling the virtues of more sustainable practices - from large MNC’s such as J&J through to some fantastically nimble social start-ups. But more than that, there was a real sense of change in the air. A sense that for the first time we were looking at making businesses sustainable, rather than bringing sustainability into business. In other words, for the first time I sensed that sustainability was being recognised as a key piece of DNA architecture for business, rather than some fan-fared adjunct.The ramifications of this are profound: for a start, this is what Peter Salmon from Moxie (who I had the pleasure to share a plenary session with) has labelled Sustainability 2.0. Or even 3.0. It also suggests an exciting trend that sees sustainability becoming near-impossible to focus on within the firm. That is not to say that it is absent, but rather just invisible.  Or rather, inherent. We are constantly hearing clients and colleagues citing an economic downturn as the worst possible time to embark on initiatives under the sustainability banner. But to make this criticism is to make the mistake that sustainability remains an annexe to the firm - an incidental anecdote to be told when appropriate.

This is most certainly wrong; instead, sustainability offers the best chance for firms to remain in business, as they redefine boundaries of influence and re-stock reserves of trust.This sounds absurd, but for too long, I really do not think the majority of firms have actually viewed sustainability as being linked in any way to their…..well, sustainability. And as such, it has been a nice-to-have appendage.So maybe this is now changing? Maybe Sustainability 2.0 and the crushing re-evaluation of business in the current climate marks the arrival of sustainable sustainability?  Based on the clear exodus of freshly-empowered CMOs and CEOs from large MNCs at the Miami conference, keen to demonstrate their new-found independence via boutique consulting efforts and old business cards with biro’d new titles and cell phone numbers, it seems so. Which also means sustainability could be finally becoming less about guilt, burden and ‘doing what’s right’ and much more about opportunity, energy and doing what’s exciting. Which would be very exciting indeed.G  

All business models must be based on something that is legitimately scarce. Today, no matter how expensive it is to make, content will become freely available quickly. So much music is free that you cannot legitimately charge much for a song. So much film is free that you cannot charge much for a move. So much information is free, that you cannot charge much for it (Britannica). This is a reality - so you have to get over it and find another area that is legitimately scarce where you can find value. So where is it?

The next boom starts in ... 2014? I don't normally share or post my speeches - I prefer to just talk rather than read - but I wrote my speech last night for a dinner presentation and thought I would share with you a shorter version here.  The speech disappointed a few folks as it forecast two years of flat or negative growth to 2011, three years of slow growth to 2014, and then another boom period from 2014 onwards.  They wanted the boom forecast to be more like 2010 (a year away?) but hey, I could paint nice rosy pictures to make you all feel happy, but what the heck, I'd just be lying.

40 of the Best Twitter Brands and the People Behind Them

We all know brands are using Twitter — whether or not you want them around. Some of them don’t quite get the medium and just tweet self-serving links or marketing speak, but you won’t find any of those brands here. We’ve handpicked 40 of the best brands experimenting with the micro-blogging platform, and asked them a few short questions about how they’re using Twitter. If some of their responses seem short, well that’s because they are. I asked each brand correspondent to answer our queries in 140 characters or less. Most of them got the point, a few rambled on a bit too long, and only asked me if “u” was acceptable in lieu of “you.” All in all, we’ve found some amazing people, doing some pretty powerful things at big companies, and all via Twitter. Smart brands use Twitter in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them. This piece, and the knowledge I learned from the incessant hours invested, demonstrate why brands do belong on Twitter. No other medium gets you inside a business or brand quiet like Twitter. And if you’re a brand that didn’t make our list, let us know why your tweets deserve consideration in the comments.

Chevrolet

Technology is a key for banking in 2009 I found a whole range of technology predictions for 2009.  One of the best general forecasts comes from Gartner, who say that the top ten technology areas to focus upon during an economic crisis are:1. Reduce headcount or freeze hiring2. Renegotiate with technology and service providers3. Curtail data center expansion, virtualize assets and lease them back4. Consolidate systems5. Outsource commodity6. Offshore outsource7. Investment shutdown8. Prioritize projects9. Mothball businesses and projects10. Change leadership and restructure IT teamsI agree with this list.In banking, it goes further.  In banking, technology is a critical part of the solution for the crisis, and technology also provides a way to avoid the crisis occurring again.  That is why I titled this as technology providing 'a key for banking in 2009'.Technology is the key. 

Webank | Are people replacing institutions?

Is the democratic and social nature of the internet changing the way we understand finance?

While in the past web-enabled innovation in the sector meant online banking and web-access to front-end customer services, there is today a growing set of organisations which remove banks and other institutions as intermediaries altogether.   Welcome to the world of peer-to-peer finance.