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The May edition of University Business includes the following article highlighting identity management policies and best practices.  The article includes thought leadership by Cole Clark, global vice president, Oracle Education and Research, who shares tips for a strong identity management solution.  The article also includes comment by Andrew Scheppler, lead technical manager, Montgomery College, who notes that identity management is a year-round task at the university.

The timing of this particular release couldn't be more appropriate though, if you remember earlier this week Oracle talked us through its thoughts on customer experience management at the Experience Revolution event in New York...

The Dec. 6 edition of Smart Grid News includes the following article about how an increasing proportion of consumers over the next ten years will be "digital natives" - a generation of consumers who have grown up in a world with constant Internet and smart phone availability. The article notes that this demographic shift will change the way customers access information and monitor their usage of scare water and energy resources. The article includes comments from Oracle Utilities' Rodger Smith suggesting that the transformation of customer engagement from a reactive approach to a proactive one has already begun, noting that technologies are offering utilities the opportunity to have better relationships with their customers.

The September 1 issue of Destination CRM included an article highlighting how colleges and universities are not taking full advantage of CRM technology. The article improving student experience and retaining current students as reasons for deployment, but few schools are using CRM to do this. The article includes comment from Joe Burkhart, Director of Higher Education Solutions, Oracle who notes that schools are looking at taking care of existing students - from the admissions office to financial aid to dining halls. Further, the article discusses the growing use of technologies like live chat and web self-service. Of note, the article discusses how DeVry University uses Oracle's RightNow cloud solutions to provide current and prospective students with fast, accurate answers to their questions. It includes comment from Dave Trafton, DeVry's online student service manager, who notes that Oracle RightNow has helped the school become more responsive to student needs. The article also includes comment from David Richter, U.S. Sales Director for Higher Education Service Automation, Oracle who notes that only a handful of schools currently marry student data with their CRM systems.