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The October issue of University Business includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes that students experience on campus is what keeps them coming back, but even if they love their classes, that joy can be overshadowed by frustration of dealing with student services offices. The article is part of the Stats Watch section and includes various statistics from the report including that 30 percent of students say their school does not meet their customer service expectations. The article includes comment from Cole Clark, global vice president for education and research, Oracle, who notes that though there are some schools doing amazing work, there is a tremendous amount of headroom to improve effectiveness without spending truckloads of cash to get it done.

The August 28 edition of Converge includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes the report found that more than half of students surveyed agreed that their college or university meets their customer service expectations, particularly in the areas of system availability and ease of information access. The article also notes that three areas need improvement: mobile readiness, service personalization, and information security.

The September 6 edition of Campus Technology includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes that the majority of students say that the quality of student services directly affects their overall satisfaction with their school, but just about half say their schools meet their customer service expectations. The article includes comment by Cole Clark, global vice president of education and research industry, Oracle, who notes that schools that focus on the basics - such as ensuring information accessibility, providing multiple contact points for students and delivering consistent processes - and leverage mobile and social media platforms to engage students, will provide an unforgettable positive educational experience, and in turn, make institutions more competitive. The article also notes that Oracle will host a webcast on Wednesday, September 19, to discuss the findings.

The January 9 edition of CFOWorld includes the following article highlighting how organizations are handling self-service information technology. The article highlights Kentucky Community and Technical College System (KCTCS), which used Oracle's PeopleSoft Enterprise Human Capital Management system to roll out self-service components to its various user constituencies. The article also notes that KCTCS uses PeopleSoft's Campus Solutions application to allow students to enroll in classes, pay their bills and make scheduling changes. The article includes comment by Paul Czarapata, chief technology officer, Kentucky Community and Technical College System, who notes that the PeopleSoft Campus Solutions module is relatively easy to administer.

The January 9 edition of InfoWorld includes the following article highlighting how organizations are handling self-service information technology. The article highlights Kentucky Community and Technical College System (KCTCS), which used Oracle's PeopleSoft Enterprise Human Capital Management system to roll out self-service components to its various user constituencies. The article also notes that KCTCS uses PeopleSoft's Campus Solutions application to allow students to enroll in classes, pay their bills and make scheduling changes. The article includes comment by Paul Czarapata, chief technology officer, Kentucky Community and Technical College System, who notes that the PeopleSoft Campus Solutions module is relatively easy to administer.

The January 9 edition of Network World includes the following article highlighting how organizations are handling self-service information technology. The article highlights Kentucky Community and Technical College System (KCTCS), which used Oracle's PeopleSoft Enterprise Human Capital Management system to roll out self-service components to its various user constituencies. The article also notes that KCTCS uses PeopleSoft's Campus Solutions application to allow students to enroll in classes, pay their bills and make scheduling changes. The article includes comment by Paul Czarapata, chief technology officer, Kentucky Community and Technical College System, who notes that the PeopleSoft Campus Solutions module is relatively easy to administer.

myToys.de, a German multichannel provider of goods for kids and young families, has selected Oracle Retail Point-of-Service to provide a single platform for its growing store network. Oracle Retail Point-of-Service replaces a legacy, custom-built solution.

The September 1 issue of Destination CRM included an article highlighting how colleges and universities are not taking full advantage of CRM technology. The article improving student experience and retaining current students as reasons for deployment, but few schools are using CRM to do this. The article includes comment from Joe Burkhart, Director of Higher Education Solutions, Oracle who notes that schools are looking at taking care of existing students - from the admissions office to financial aid to dining halls. Further, the article discusses the growing use of technologies like live chat and web self-service. Of note, the article discusses how DeVry University uses Oracle's RightNow cloud solutions to provide current and prospective students with fast, accurate answers to their questions. It includes comment from Dave Trafton, DeVry's online student service manager, who notes that Oracle RightNow has helped the school become more responsive to student needs. The article also includes comment from David Richter, U.S. Sales Director for Higher Education Service Automation, Oracle who notes that only a handful of schools currently marry student data with their CRM systems.

The March 10 issue of Computerworld includes the following article on Oracle's announcement of several major investments in higher education solutions. Of note, ComputerWorld is an IDG News Service publication and this coverage also appeared in: CFO World, CIO, IT World, Network World, PCWorld, and TechWorld. The article highlights the new Oracle Student Cloud that Oracle will release sometime in 2015. Additionally, the article discusses how Oracle will release new features for its Human Capital Management (HCM) and Enterprise Resource Planning (ERP) cloud services that will tie into Oracle Student Cloud. The article further discusses the plan to release a new version of Oracle PeopleSoft Campus Solutions to provide a simpler, more productive user experience.

The March 10 issue of Computerworld includes the following article on Oracle's announcement of several major investments in higher education solutions. Of note, ComputerWorld is an IDG News Service publication and this coverage also appeared in: CFO World, CIO, IT World, Network World, PCWorld, and TechWorld. The article highlights the new Oracle Student Cloud that Oracle will release sometime in 2015. Additionally, the article discusses how Oracle will release new features for its Human Capital Management (HCM) and Enterprise Resource Planning (ERP) cloud services that will tie into Oracle Student Cloud. The article further discusses the plan to release a new version of Oracle PeopleSoft Campus Solutions to provide a simpler, more productive user experience.

...A good example of a core project Wolfe started was the re-architecture of the company's front-end Oracle ATG e-commerce platform to the Amazon Web Service (AWS) public cloud. This was key to enhancing customer experience across Shop Direct's retail websites, with availability the main area of focus. The retailer's entire e-commerce infrastructure now sits on the cloud - including ATG and Oracle's enterprise data discovery platform Endeca, as well as the AWS-provided Elastic Load Balancing and Relational Database services, which now support Shop Direct's database. "The migration was a good example of that drive to get service under control, and since our shop is always open, availability is critical to us and therefore the first thing to tackle," says Wolfe.

"Retailers looking for agility, performance, and cost predictability are increasingly considering the cloud," said Jill Puleri, senior vice president and general manager, Oracle Retail. "The new Oracle Retail Cloud Services help eliminate the time and cost constraints that too often hamper retailers' ability to respond to new opportunities for growth. Just as important, Oracle Retail Cloud Services allow retailers to focus on their business and work on strategic projects that add value to the business."

Press release highlighting that Oracle announced the availability of Oracle Tax Analytics, an innovative business intelligence solution that helps tax authorities better understand their operations and make more informed decisions that can lead to better taxpayer service, improved operational efficiency and increased collections and compliance. The article notes that Oracle Tax Analytics consists of three separately licensable products that provide a modular approach to implementing tax business intelligence and meeting tax and revenue authorities' unique information needs. The article also includes comments from Andre van der Post, global director, Tax Solutions and Strategy, Oracle Tax Global Business Unit noting that Oracle Tax Analytics is a complete solution that helps tax authorities make more informed decisions that lead to better taxpayer service.

Press release highlighting that Oracle announced the availability of Oracle Tax Analytics, an innovative business intelligence solution that helps tax authorities better understand their operations and make more informed decisions that can lead to better taxpayer service, improved operational efficiency and increased collections and compliance. The article notes that Oracle Tax Analytics consists of three separately licensable products that provide a modular approach to implementing tax business intelligence and meeting tax and revenue authorities' unique information needs. The article also includes comments from Andre van der Post, global director, Tax Solutions and Strategy, Oracle Tax Global Business Unit noting that Oracle Tax Analytics is a complete solution that helps tax authorities make more informed decisions that lead to better taxpayer service.

highlighting that ENSTAR Natural Gas has chosen Oracle Utilities Customer Care and Billing as well as Oracle Utilities Business Intelligence in a move to not only better understand its customers' needs to enhance its billing capabilities and the customer service it offers. The article also notes that Oracle Utilities Customer Care and Billing will provide ENSTAR Natural Gas with the ability to manage the complete lifecycle of its customers, encompassing service connection, meter read management, complex billing, payment processing and debt collection. The article includes comments from Bill Vellante, group vice president and general manager of Oracle Utilities noting that Oracle Utilities will help harness a complete view of customer data, streamline billing processes and enable more responsive customer service.

Billing World highlighted that Oracle announced the availability of its Network Charging and Control 4.4, which includes a complete stack of software, hardware and support to help communications service providers (CSPs) offer their customers more flexible charging options and create new revenue streams in the wake of explosive mobile data growth. The article notes that the solution offers a number of features - including multi-network prepaid charging, voucher recharge, promotions management, Intelligent Network (IN) and Next Generation Network (NGN)-based service control and graphical service configuration.

Pipeline highlighted the availability of Oracle COmmunications Network Charging and Control 4.4, which offers a number of features, including multi-network prepaid charging, voucher recharge, promotions management, Intelligent Network (IN) and Next Generation Network (NGN)-based service control, and graphical service configuration. The article features comments from Graham Carey, Product Marketing Director, Oracle, who discusses how the product benefits both service providers and consumers by helping combat bill shock. The article notes that the solution is also "social network-aware," offering innovative promotional opportunities through social networks like Facebook.

Connected Planet highlighted that Oracle released a new version of its prepaid charging suite designed to help mobile operators implement new service offerings, including more personalized controls and alerts. The article notes that the solution, through a social relationship-driven charging and promotions framework, allows service providers to link social media services to specific promotions.

Highlighting that Oracle announced its solution for health insurance exchanges that provides state governments with the functionality and services required to help ensure health insurance exchange success. The release notes that Oracle's comprehensive solution for healthcare insurance exchanges can support Health and Human Service programs and core business functions such as eligibility and enrollment; billings, collections and premium reconciliation; customer service; premium tax credit tracking; broker management; payment processing and financial and management reporting. The release also includes comments from Mark Johnson, senior vice president, Oracle Public Sector noting that Oracle offers a robust solution which consists of proven technologies that are architected to work together, and include the necessary capabilities needed to deliver a successful program.

Oracle is providing technology to Hughes Telematics, a provider of next-generation connected services, and Sky Brasil, digital-to-home (DTH) pay-TV operator to support their businesses. The article notes that the Oracle solutions enabled HTI to expand its business model to deliver connected services, customer support and billing directly to consumers and Sky Brasil to help provide more sophisticated and differentiated services to its rapidly growing subscriber base.

Oracle Communications billing and revenue management solution has been selected by Sky Brasil to help it provide more sophisticated and differentiated services to its rapidly growing subscriber base. The article notes that with the solution, Sky Brasil will be able to rapidly design, deliver and monetize creative service offers/bundles and deliver a wide range of services based on customer or market driven conditions.