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"Tablet visitors respond to promotions at a much higher rate" than visitors using other devices, and they account for "high revenue compared to the number of visits they make," said Gary Penn, director of interactive for Quiksilver, speaking at the Oracle Retail CrossTalk user conference. 

STORES' annual predictions feature is the result of months spent absorbing and processing the insights of numerous retail experts. STORES wishes to acknowledge the individuals and organizations who generously shared their time and views on key topics... David Dorf and Michael Webster, Oracle; Gary Penn, QuikSilver; Michael Haydock, IBM; Brian Kilcourse, Retail Systems Research

SurfStitch, Australia's leading online surf and fashion retailer, has chosen to extend the use of Oracle ATG Web Commerce to support its growing international presence and the expansion of its brand portfolio. Launching as Australia's first online retailer for surf and fashion in 2008, SurfStitch has grown rapidly through its passion for providing exceptional customer service and an extensive brand offering that includes all well known surf brands, such as Billabong, Quiksilver, RipCurl, Volcom, Nixon and many others.

The customer experience is fueling IT spending like never before. That was my main takeaway from Oracle Retail CrossTalk 2012...