This document helps instructors interpret the results from SEIs here at Ohio State and gives them suggestions for how to improve areas where they might want to raise their scores.
Professor Hacker article in the Chronicle. Ways to help make the grading process clearer to students so as to avoid having them appeal their grades to higher authorities.
Professor Hacker asks what instructors do when students give feedback that is verifiably wrong. Readers have submitted ways of handling/preventing this.