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Wesley Shu

Electronic business - Wikipedia, the free encyclopedia - 0 views

  • Lou Gerstner, CEO of IBM
  • While e-business refers to more strategic focus with an emphasis on the functions that occur using electronic capabilities, e-commerce to be a subset of an overall e-business strategy. E-commerce seeks to add revenue streams using the Worldwide Web or the Internet to build and enhance relationships with clients and partners and to improve efficiency using the Empty Vessel strategy. Often, e-commerce involves the application of knowledge management systems.
  • E-business involves business processes spanning the entire value chain: electronic purchasing and supply chain management, processing orders electronically, handling customer service, and cooperating with business partners.
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  • E-shops E-procurement E-malls E-auctions Virtual Communities Collaboration Platforms Third-party Marketplaces Value-chain Integrators Value-chain Service Providers Information Brokerage
Akmal Yousuf

Office 2016 First Impressions: The Good, Bad and Ugly - www.office.com/setup - 0 views

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    While we are lucky enough to work with extremely innovative clients that are eager to embrace the latest technology, we always advise them not to adopt the latest version of software until after the kinks are worked out. For a consumer it's not a big deal to be test driving new features and experimenting with the latest version. For a business user, if there's a bit of a learning curve, buggy features or errors that make an application crash, it can be a huge detriment to productivity. That's why we take a lot of time testing out new applications and operating systems before we encourage our clients to adopt them. You may have read that Microsoft recently unveiled Office 2016. We spent some time with it and have some mixed feedback for our business users. Here's the good, bad and the ugly surrounding the Office 2016 suite: The Good: Built to make business better. Word is probably our favorite when it comes to the new suite of products. While there has been minimal change to formatting and structure - the overall design has definitely gotten a facelift. We're all about function, though and when it comes to function we see definite improvements. Word has many more templates. This allows businesses to refine their documents and be more professional without having to go online and download templates to use inside Word. There are also some pretty awesome co-authoring features that we wrote about in this blog. Attachments in Outlook reference recent documents. This is a great feature since it's available on any device that you use Office on. You can easily attach documents in e-mails in Outlook or reference them in an e-mail on your phone. This is really valuable for mobile users or users that work from more than one machine. (Which, lets face is, 90% of the workforce these days does.) OneDrive is also attempting to make its way into the life of business users by making sharing documents, collaborating on documents and authoring documents across devices a l
Wesley Shu

E-Hubs: The New B2B Marketplaces - 0 views

  • Ariba, Chemdex, Commerce One, FreeMarkets, Internet Capital Group, and SciQuest.com
  • a classification scheme that gives order to the seeming chaos of the new B2B marketplaces, which we call electronic hubs, or e-hubs.
  • To understand e-hubs, it's useful to understand what businesses buy and how they buy
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  • Manufacturing inputs are the raw materials and components that go directly into a product or a process.
  • Operating inputs, by contrast, are not parts of finished products. Often called maintenance, repair, and operating (MRO) goods, they include things like office supplies, spare parts, airline tickets, and services
  • tend not to be industry specific;
  • Systematic sourcing involves negotiated contracts with qualified suppliers.
  • the contracts tend to be long term
  • In spot sourcing, the buyer's goal is to fulfill an immediate need at the lowest possible cost
  • MRO hubs are horizontal markets that enable systematic sourcing of operating inputs. Yield managers are horizontal markets that enable spot sourcing of operating inputs. Exchanges are vertical markets that enable spot sourcing of manufacturing inputs. Catalog hubs are vertical markets that enable systematic sourcing of manufacturing inputs.
  • Yield managers create spot markets for common operating resources
  • This type of e-hub adds the most value in situations with a high degree of price and demand volatility, such as the electricity and utilities markets, or with huge fixed-cost assets that cannot be liquidated or acquired quickly, such as manpower and manufacturing capacity.
  • The exchange maintains relationships with buyers and sellers, making it easy for them to conduct business without negotiating contracts or otherwise hashing out the terms of relationships
  • Like MRO hubs, catalog hubs bring together many suppliers at one easy-to-use Web site. The only difference is that catalog hubs are industry-specific
  • The B2B Matrix What businesses buy operating inputs manufacturing inputs How businesses buy MRO Hubs: Catalog Hubs: Systematic sourcing Ariba Chemdex W.W. Grainger SciQuest.com MRO.com PlasticsNet.com BizBuyer.com Yield Managers: Exchanges: Spot sourcing Employease e-Steel Adauction.com Paperexchange.com CapacityWeb.com Altra Energy IMX Exchange
Akmal Yousuf

What Is the Definition of Microsoft Office? - Office Setup Help - 0 views

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    www.office.com Blogs: Microsoft Office is an integrated suite of business software applications for Windows and Macintosh computers. Office includes word processing, spreadsheet, presentation graphics and email communication programs that provide functionality which is commonly used to run a business office. Office 2010 for Microsoft Windows and Office 2008 for the Macintosh computer are the versions available as of July 2010. ... - www.office.com/setup Blogs Microsoft Office is a suite of software. WORD PROCESSING Microsoft Office includes Microsoft Word for word processing functionality. The program uses a menu interface to provide many advanced word processing features that can be used easily by business and home users. Word includes templates to design documents used routinely in office environments such as sales letters, mailing label formats and invoices. Word documents can contain graphics, sound and video to create multimedia reports. SPREADSHEETS Microsoft Office includes Microsoft Excel to create spreadsheet solutions for home and business use. A spreadsheet is an electronic grid of rows and columns that can be used to enter, organize and calculate data. Separate spreadsheets can be linked to consolidate data across categories such as time, function, or geographic region. Templates for income statements, balance sheets and expense reports are featured within the program. Excel spreadsheets allow you to analyze and report on large amounts of data quickly and easily. PRESENTATION GRAPHICS The Microsoft Powerpoint application is used to create and deliver presentations that can include text, graphics, sound and video. Powerpoint presentations can be delivered in a slide show format using a computer and projection screen, emailed to other users for review or delivered remotely over the Internet. EMAIL COMMUNICATIONS Microsoft Outlook Express is used to create, send and receive e-mail communications. The program automates the linking and embedding of sp
Wesley Shu

Amazon.com: Amazon ECS, Build an E-Commerce Website: Amazon Web Services - 0 views

  • Amazon E-Commerce Service (ECS) exposes Amazon's product data and e-commerce functionality. This allows developers, web site owners and merchants to leverage the data and functionality that Amazon uses to power its own e-commerce business.
Wesley Shu

Customer relationship management - Wikipedia, the free encyclopedia - 0 views

  • There are three aspects of CRM, each of which can be implemented in isolation: Operational CRM: The automation or support of customer processes involving sales or service representatives Collaborative CRM: Direct communication with customers not involving sales or service representatives (“self service”) Analytical CRM: The analysis of customer data for a broad range of purposes
  • Operational CRM provides support to "front office" business processes, including sales, marketing and service.
  • Collaborative CRM covers the direct interaction with customers.
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  • a variety of channels, such as internet, email, or automated phone answering system.
  • Analytical CRM analyzes customer data for a variety of purposes, including: design and execution of targeted marketing campaigns to optimize marketing effectiveness design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention analysis of customer behavior to aid product and service decision making (eg pricing, new product development, etc) management decisions, e.g. financial forecasting and customer profitability analysis risk assessment and fraud detular for credit card transactions
  • Operational CRM provides support to "front office" business processes, e.g. to sales, marketing and service staff.
  • Sales Intelligence CRM is similar to Analytical CRM, but is intended as a more direct sales tool. Features include alerts sent to sales staff regarding: Cross-selling/Up-selling/
  • Campaign Management Campaign management combines elements of Operational and Analytical CRM. Campaign management functions include: Target groups formed from the client base according to selected criteria Sending campaign-related material (e.g. on special offers) to selected recipients using various channels (e.g. e-mail, telephone, SMS, post) Tracking, storing, and analyzing campaign statistics, including tracking responses and analyzing trends
  • Sales Intelligence CRM
  • Analytical CRM
  • Staff members from different departments can share information collected when interacting with customers
  • Collaborative CRM
unicornz

《數位之牆》甲骨文推選前進國際為2007年大中華區應用方案傑出夥伴 - 0 views

  • 隨著甲骨文應用軟件產品線不斷擴大,前進國際的目標行業市場將更為廣闊,因應客戶的需要,提供最合用的甲骨文應用軟體解決方案,主要包括Oracle E-Business Suite及JD Edwards EnterpriseOne。
unicornz

Oracle ERP簡介 - 1 views

  • 近年來Oracle開始跨入電子商業(e-business)解決方案,範圍涵蓋B2B到B2C領域,並以SCM(供應鏈管理),ERP(企業資源規劃),CRM(客戶關係管理)等各種商業運作模式為核心,展開為整體電子商業的解決方案
  • *以Internet為運作平台 > *低維護成本 > *跨國企業集團多分公司多工廠多幣別運作模式 > *零負擔整合Oracle SCM與CRM方案 >
  • 在Internet平台上架構一套以JAVA為開發基礎的ERP軟體
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