Group items tagged

"...To export data, head to your Activity page and click Create a new report. You'll see a download link in the right sidebar, and you'll receive an email to download as well. The you'll get a raw dump of data in CVS file that includes the following fields: Date Created (Eastern Standard Time) URL Help Desk ID Customer Name Customer Email Customer External ID Subject Number of Answers Customer Rating First Response Time (Eastern Standard Time) Open to Experts Escalated Escalation Type Question Category Languages" Not quite an accessibility issue. But Coursera decided to use Directly for crowdsourcing answers to questions pertaining to the Global Translator Community sent to translate@coursera.org . So this is relevant to anyone who sends such a query.

"Today we've released new features to address both requests. Now the experts' escalation notes can pass into Zendesk, Desk.com and Salesforce Service Cloud as a private note or comment in the ticket. The help desk agents can see the escalation reason - in addition to the conversation thread - so they can provide customers with more personalized answers."

"January 22, 2015 At a time when increasing customer expectations are placing unprecedented pressure on customer service organizations, on-demand consumer services are accelerating expectations for real-time service" However queries from Global Translator Community volunteers are more complex than asking for a Uber taxi to go from X to Y

"Directly's customers are seeing some insane results right out of the gates - response times dropping from days to minutes, satisfaction rates tripling. This isn't good luck. Every growing company has a wealth of expert users and customers - people who know and love your product. The trick is matching users who need help with experts on demand, in a way that's fast, scalable, accountable and that fundamentally works."

The Web Accessibility Initiative's Protocols and Formats working group directly address the issue of making rich Internet applications accessible, and we borrow some of their concepts to investigate methods of ensuring that Ajax applications work with lea

"Solutions → Amara FAQ and How-to Articles → Getting Started as a Team Member"

"Draft only Showing Revision 0, created 06/08/2012 by Margherita Martignoni ." Amara software added this banner, disactivated the Edit subtitles link, but didn't add a task for these subs. Video added to Music Captioning team Margherita Martignoni is not a member of Music Captioning: she therefore cannot have caused the task that caused the banner etc. June 12, 2012: issues persist

June 14, 2012: issue persists, but then this link didn't get transfered to this Multimedia Accessibility group with the my other links tagged taskblocked, so these subs didn't undergo the manual fix that removed the Amara task blocks in the other subs. I am able to enter the widget version of the subs by main page via Start a new translation in the main page, then choosing Subtitle into Italian (100%) (normal link, not grayed) Directly from video (more work) I was able to change a few things, but though I saved the subs marking them as complete, the banner is still there. I.e. the "lying to the software" workaround indicated in http://support.universalsubtitles.org/categories/6573/forums/28027/topics/4905 only works to prevent the taskblocking, but cannot remove it.