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Claude Almansi

Amara Support Center : Don't want Amara-imposed "Draft status" blocks? Lie to the softw... - 0 views

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    How to avoid Amara-taskblocked subs in videos added to teams that have not activated tasks and workflows. Actually general, but tagged musiccaptioning for easier retrieval.
Claude Almansi

Amara Support Center : How can I decline a task - 0 views

  • How can I decline a task
    • Claude Almansi
       
      This is still the page that was already obsolete when I submitted the ticket http://support.universalsubtitles.org/support/tickets/2176 for it on June 25, 2012 closed unanswered by Darren Bridenbeck on July 29, 2012. Here is the ticket's content: TED videos are a very particular case, because TED wants workflowed tasks, has provided for them in the settings, and has an external-to-Amara communication support. The problem I have is with tasks arbitrarily imposed by the Amara software in groups that don't want them and whose settings don't foresee them. What happens if I delete such a task? Does it get reassigned to an admin working for Amara, or at random to any other participant of the group, possibly already struggling with Amara-arbitrarily-imposed tasks her/himself? Then your screenshot also shows the Reassign option: that option does not appear to the assignee if s/he is a member. I don't know about managers, not having yet been hit by an Amara imposed task in a team where I am one. Moreover: in http://www.universalsubtitles.org/en/teams/newshour/tasks/ , there is a task assigned to me to "Transcribe English Subtitles" of http://www.universalsubtitles.org/videos/4cQljmM3piqA/info/watch-marco-rubios-full-speech-on-immi…, without a link to the latest draft, because Amara also fully deleted that draft, which amounted to the transcript of the first 9 min+ of the video (the 2 revisions I made are still mentioned in the activity stream in my dashboard page, over 9 hours after that arbitrary deletion). For that task, the drop-down menu only offers me two options: Start Now or Upload Draft. No way to decline it. So if you insist on having screenshots about tasks, you should have one for each of the fanciful ways Amara presents tasks to people, and use a video added to a normal team where tasks are arbitrarily imposed by Amara, not a video added to TED where tasks are a choice.
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    "Solutions → Amara FAQ and How-to Articles → Amara Teams"
Claude Almansi

Directly - Supporting the Uber Consumer - 0 views

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    "January 22, 2015 At a time when increasing customer expectations are placing unprecedented pressure on customer service organizations, on-demand consumer services are accelerating expectations for real-time service" However queries from Global Translator Community volunteers are more complex than asking for a Uber taxi to go from X to Y
Claude Almansi

Directly Blog - Directly Debuts Escalation Notes for Zendesk, Desk & Salesforce - 0 views

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    "Today we've released new features to address both requests. Now the experts' escalation notes can pass into Zendesk, Desk.com and Salesforce Service Cloud as a private note or comment in the ticket. The help desk agents can see the escalation reason - in addition to the conversation thread - so they can provide customers with more personalized answers."
Claude Almansi

How Directly's Routing Engine Works [Video] - 0 views

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    "Directly's customers are seeing some insane results right out of the gates - response times dropping from days to minutes, satisfaction rates tripling. This isn't good luck. Every growing company has a wealth of expert users and customers - people who know and love your product. The trick is matching users who need help with experts on demand, in a way that's fast, scalable, accountable and that fundamentally works."
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