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Scott Peterson

With 'Access Codes,' Textbook Pricing Gets More Complicated Than Ever - 0 views

chronicle.com/...134048

Professional Development

shared by Scott Peterson on 13 Sep 12 - No Cached
  • Scott Peterson on 13 Sep 12
     
    A fairly concerning article about how a student taking a course with his wife didn't see the need to buy a second textbook for the class. However, with the textbook came a mandatory access code for supplementary materials and also to get access to the online discussion board and homework submission system. The student was unable to purchase the access code itself. This highlights an ongoing problem with software and digital access; publishers may legally be in their rights that every user is only granted access to a work and then to only one person, but users expect to be able to buy used books, old software, and so on. By essentially and artificially eliminating the secondary market of used/older materials publishers may increase their revenue per user but also increase user dissatisfaction and distrust.
Scott Peterson

How College Students Manage Technology While in the Library during Crunch Time - 0 views

projectinfolit.org/...11_TechStudy_FullReport1.2.pdf

Professional Development

shared by Scott Peterson on 13 Sep 12 - No Cached
  • Scott Peterson on 13 Sep 12
     
    An interesting read even if it is the familiar territory of user surveys. Some results that stood out is 85% of users were consider "light" technology users. Also, Facebook time during study crunches is more like a yawn or break than anything facilitating networking. Another concerning result was that only about 11% used scholarly research databases.
Jennifer Parsons

» Glimpses into user behavior ACRL Tech Connect - 0 views

acrl.ala.org/techconnect

outsourcing analytics usability user behavior tech software library

shared by Jennifer Parsons on 03 Apr 12 - No Cached
  • The screen captures are fascinating — watch below as an off-campus user searches the library home page for the correct place to do an author search in the library catalog
  • Be prepared; watching a series of videos of unassisted users can dismantle your or your web committee’s cherished notions about how users navigate your site.
  • Paid accounts also have access to real time analytics, so libraries would be able to get a montage of what’s happening in the lobby as it is happening. Imagine being able to walk out and announce a “pop-up library workshop” on using the library catalog effectively after seeing the twentieth person fumble through the OPAC.
  • Jennifer Parsons on 03 Apr 12
     
    Describes the use of analytics tools such as Inspectlet, ClickTale, userfly, and more; it includes a nice little comparison table of features. Particularly cool are the real time screenshots and heatmaps depicting page use.
adrienne_mobius

A Digital Dilemma: Ebooks and Users' Rights | American Libraries Magazine - 0 views

americanlibrariesmagazine.org/...ilemma-ebooks-and-users-rights

privacy ebooks digital content users' rights

shared by adrienne_mobius on 01 Jun 12 - No Cached
  • adrienne_mobius on 01 Jun 12
     
    "The current model of digital content delivery for libraries places library users' privacy at risk. Authorizing the loan of an ebook or the use of a database can communicate unique identifiers or personally identifiable information that reveals a user's identity."
Scott Peterson

Amazon Wipes Customer's Account, Locks All Ebooks, Says 'Find A New Retailer' When She ... - 0 views

www.techdirt.com/...07340420786

Professional Development

shared by Scott Peterson on 25 Oct 12 - No Cached
  • Scott Peterson on 25 Oct 12
     
    An article that revisits an older issue (Amazon wiping or removing a book from a Kindle), just this time it was an entire eBook collection and was deleted because of a problem with the user's account. It reinforces what copyright holders have always had but weren't able to enforce until the digital era, that users have only rights to access or use a work, not to actually own it, and those rights can be limited. Further, Amazon is a private company that can dictate policies; all the user knows is her account is "related" to a blocked account without knowing why or how.
Scott Peterson

Google Transparency Report - 0 views

www.google.com/transparencyreport

Professional Development

shared by Scott Peterson on 31 May 12 - No Cached
  • Scott Peterson on 31 May 12
     
    The Transparency Report is a report Google has recently made available that shows requests to remove copyrighted material from Google's search results but also requests from governments to remove information and inquiries from governments about Google's users. Unsurprisingly the U.S., is first in user data requests, but oddly followed by India and France.
Justin Hopkins

How Apple and Amazon Security Flaws Led to My Epic Hacking | Gadget Lab | Wired.com - 0 views

www.wired.com/...all

security apple hacking

shared by Justin Hopkins on 14 Aug 12 - No Cached
  • They could have used my e-mail accounts to gain access to my online banking, or financial services. They could have used them to contact other people, and socially engineer them as well. As Ed Bott pointed out on TWiT.tv, my years as a technology journalist have put some very influential people in my address book. They could have been victimized too. Instead, the hackers just wanted to embarrass me, have some fun at my expense, and enrage my followers on Twitter by trolling.
  • I bought into the Apple account system originally to buy songs at 99 cents a pop, and over the years that same ID has evolved into a single point of entry that controls my phones, tablets, computers and data-driven life. With this AppleID, someone can make thousands of dollars of purchases in an instant, or do damage at a cost that you can’t put a price on.
  • Justin Hopkins on 14 Aug 12
     
    This is the rest of the story of the Wired.com writer who got hacked. It's really alarming how easily this was done and also the *why*. The hackers just liked his 3 character twitter user name (there obviously aren't a lot of short twitter user names) and were out to hijack it. Dude lost the photos of his kids first year and loads of other irreplaceable stuff when they remote wiped his phone and laptop to prevent him from taking his twitter account back.
anonymous

Release notes for Evergreen 2.2.0 - 0 views

evergreen-ils.org/...RELEASE_NOTES_2_2_0.html

evergreen

shared by anonymous on 19 Jun 12 - No Cached
  • Z39.50 server target definitions have been removed from the sample opensrf.xml.example file
  • For each entry in z3950/services, map the following XML paths to the corresponding config.z3950_source table column as follows:
  • map the following XML paths to the corresponding config.z3950_attr
  • ...17 more annotations...
  • Custom Org Unit Trees
  • you can condense or re-order the organizational tree into a simpler structure for patrons using the OPAC while maintaining the complex organizational tree that is available to users of the staff client.
  • The basic catalog has been replaced by the Template Toolkit OPAC (TPAC).
  • Auto Suggest in Catalog Search
  • This feature is not turned on by default. You must turn it on in the Admin module.
  • 2.2.4. My Lists The My Lists feature replaces the bookbag feature that was available in versions proior to 2.2. This feature enables you to create temporary and permanent lists; create and edit notes for items in lists; place holds on items in lists; and share lists via RSS feeds and CSV files.
    • anonymous
      anonymous on 19 Jun 12
       
      The RSS feed part of this could be particularly useful for libraries that want to maintain an external list of "new books" or whatever. 
  • SMS Text Messaging
  • 2.2.7. Credit Card Payment via Public Catalog Patrons can now use credit cards to pay fines and bills in My Account of the TPAC.
  • A preferred pickup location.
  • 2.2.9. Identify Previously-Checked-Out Items in Search Results When a user is logged into the TPAC and performs a search, this feature indicates in the results set when any of the result items were ever checked out by the logged-in user. Items will only be tagged when the related org setting is enabled and the user has opted in to circ history tracking.
  • The ability to set limits for a single library’s items, regardless of the checkout library.
  • Retarget All Statuses. Similar to Retarget Local Holds, this modifier will attempt to find a local hold to retarget, regardless of the status of the item being checked in. This modifier must be used in conjunction with the Retarget Local Holds modifier.
    • anonymous
      anonymous on 19 Jun 12
       
      Does this mean that you can set a preference to fill local holds first? I don't really understand these checkin modifiers...
  • Provides a new library setting for age hold protection to be based on the copy’s active date instead of its create date.
  • Force and Cataloging Recall Holds
  • In version 2.2, you can specify match points between incoming and existing records to better detect matching records and prevent record duplication. You can also create quality controls to ensure that incoming matching records are superior in quality to existing catalog records.
  • You can also print your queue, email your queue, or export your queue as a CSV file.
  • 2.11.10. Auto-Login Supports auto-login in the staff client by adding three new command line parameters:
Scott Peterson

How to Burst the "Filter Bubble" that Protects Us from Opposing Views - 0 views

www.technologyreview.com/...rotects-us-from-opposing-views

Professional Development

shared by Scott Peterson on 06 Dec 13 - No Cached
  • Scott Peterson on 06 Dec 13
     
    An interesting approach about how much of today's material is filtered by likes and preferences so users tend to see only what they want to. What stands out is the approach is to use keywords of material the user agrees with to show the opposing viewpoints.
Jennifer Parsons

Stepping Out of the Library | Walking Paper - 0 views

www.walkingpaper.org/5757

library Professional Development customer service user experience evaluation

shared by Jennifer Parsons on 10 Jan 13 - No Cached
  • Jennifer Parsons on 10 Jan 13
     
    Aaron Schmidt recommends occasionally taking a break from "deep thinking about your library" and go on a Service Safari to other places that offer customer service. He recommends a series of questions to ask yourself about your experience as a customer. This in turn can help libraries with evaluating their own services. Other techniques for customer service self-evaluation in this article include: Make a Map: Block out paths created by library users to your services. Think Like a Child (a.k.a."5 Whys"): Figuring out root causes of problems by taking a single statement of a problem and asking "why" five times; an example is given.
Jennifer Parsons

Professional Competencies for Reference and User Services Librarians | Reference & User... - 0 views

www.ala.org/...professional

library professional competencies reference user librarians

shared by Jennifer Parsons on 04 May 12 - No Cached
  • Jennifer Parsons on 04 May 12
     
    Every time I look over RUSA's standards, I'm struck by how relevant they are to what we do as customer service professionals.
anonymous

Adobe Introduces the Paid Security Fix - Slashdot - 0 views

it.slashdot.org/...troduces-the-paid-security-fix

adobe security

shared by anonymous on 11 May 12 - No Cached
  • "Adobe has posted a security bulletin for Photoshop CS5 for Windows and OSX. It seems there is a critical security hole that will allow attackers to execute arbitrary code in the context of the user running the affected application. Adobe's fix? You need to pay to upgrade to Photoshop CS6. For users who cannot upgrade to Adobe Photoshop CS6, Adobe recommends users follow security best practices and exercise caution when opening files from unknown or untrusted sources."
  • anonymous on 11 May 12
     
    Considering we own more than 1 copy of CS5, this is annoying.
anonymous

Overview | BigBluebutton - 1 views

www.bigbluebutton.org/overview

software opensource videoconferencing webinar

shared by anonymous on 23 Mar 12 - Cached
    • anonymous
      anonymous on 23 Mar 12
       
      We need to look at this as a possible replacement for gotomeeting/gotowebinar
    • anonymous
      anonymous on 23 Mar 12
       
      I'm kinda skeptical about this just because it's almost exactly like Adobe Connect, which none of our users liked...
    • Christopher Gould
      Christopher Gould on 01 May 12
       
      It's a question of what did our users not like about Adobe Connect: 1) It was very complex to use, 2) it was clunky, 3) the audio sucked, and 4) use of the software was pretty much rammed down their throats. If BBB does what Adobe did, but better, AND if we ease the users into using it, then we might have better success.
adrienne_mobius

Note to media: Serve your users, not your platform - Tech News and Analysis - 0 views

gigaom.com/...e-your-users-not-your-platform

media news users

shared by adrienne_mobius on 26 Jul 12 - No Cached
  • adrienne_mobius on 26 Jul 12
     
    One of the quotes from this post that stands out is "Of course, sifting through vast quantities of information in order to show people the important stuff is what newspapers are supposed to do..." Substitute the word 'librarians' for 'newspapers' and we are talking the same language.
Scott Peterson

The Open Utopia - 0 views

theopenutopia.org

Professional Development

shared by Scott Peterson on 06 Dec 12 - No Cached
  • Scott Peterson on 06 Dec 12
     
    A different concept that is part of a concept (and Facebook app) called a "Social Book," Thomas More's "Utopia" is put online with all the versions, notes, and commentary, and users are encouraged to write--whether to add commentary, notes, or rewrite the book in portions. I see this being a good utility for "deep thinking" or classic works (War and Peace, The Republic, etc.) but I note there doesn't seem to be a versioning system or method to track edits, and ultimately no way to lead a discussion or system of debate, and in some ways it's like a repackaged wiki. Lastly, outside of scholarly works I could imagine it devolving into a sort of fan fiction or endless rewriting to suit people's tastes.
Scott Peterson

A New Chapter? A Launch Of The Bookless Library - 0 views

www.npr.org/...launch-of-the-bookless-library

Professional Development

shared by Scott Peterson on 18 Jan 13 - No Cached
  • Scott Peterson on 18 Jan 13
     
    Not exactly the first time one of these has been tried, but very close to it. The success or failure ultimately isn't how much access it provides but how much it will serve the needs of the user public.
Scott Peterson

DuckDuckGo Benefits From Internet Searchers Wanting Privacy - 0 views

www.npr.org/...-searchers-looking-for-privacy

Professional Development

shared by Scott Peterson on 27 Jun 13 - No Cached
  • Scott Peterson on 27 Jun 13
     
    A sort article about how some web users are going to anonymous web search engines after the revelations about the widespread snooping of the NSA.
Scott Peterson

IUG Conference - 1 views

innovativeusers.org/iug2012-program-search

Professional Development

shared by Scott Peterson on 27 Apr 12 - No Cached
  • Scott Peterson on 27 Apr 12
     
    I couldn't find a way to link directly to presentations or their materials. Probably the most interesting sessions I attended were: Solving the Complexities of Ebook Record Management in Millennium INN-Reach: Implementing Peer to Peer Functionality Between two INN-Reach Systems The Ebooks presentation was about checking for duplication, quality control, and making sure all the records an institution paid for are present and have valid links. There were a lot of good techniques that could be relayed to our members as a group of best practices. The Peer-To-Peer INN-Reach is a new product that allows two INN-Reach systems to share materials as if they were one. It was a done in Ohio as a response after one consortium added two public libraries and began to see their single INN-Reach server overwhelmed. From what I could tell it works well, with each INN-Reach server able to retain it's own loan rules and identity, but did require all the libraries and pickup locations to be added to both servers, which quickly would present patrons with a very long list of libraries to choose from. I wasn't very clear where the super-union webpac resided; whether on it's own server or produced from both of them. The users that were present seemed happy with it.
Donna Bacon

New Partnership of Barnes & Noble and Microsoft Will Promote Digital Textbooks - chroni... - 5 views

www.readability.com/read

shared by Donna Bacon on 01 May 12 - No Cached
  • Donna Bacon on 01 May 12
     
    College students still don't want e-textbooks!  Wonder if this partnership will help students change their minds.....
  • ...3 more comments...
  • anonymous on 02 May 12
     
    Are you serious? They LOVE e-textbooks... you can pirate them instead of spending $160 on a dead tree...
  • Donna Bacon on 02 May 12
     
    Did you read the article???? It says e-textbooks are just not taking off....they seem to like the dead trees....
  • Sharla Lair on 02 May 12
     
    While getting my MLIS, I was often given the option of buying the textbook or the e-textbook. The highest priority for me was $$$$$. eTextbooks often cost more than the el cheapos in the bookstore, AND you don't even get to keep the e version. I was usually given access to the etextbook for only 4 months. To remedy this issue all together I got my books through MOBIUS! That way I didn't have to pay anything and I didn't have to store the book after the semester was over. For students to adopt e-texts, the model has to be changed. Make them pay a flat fee with their tuition. Call it a library fee or information fee. Then give them access to the required texts while they are enrolled in a course at no additional cost. Make the texts collaborative so digital notes can be taken perhaps Diigo style so they can be shared and commented on. There is a cool tool called Citelighter http://www.citelighter.com/. Citelighter is a virtual highlighter that automates the research and paper writing process. It allows the user to find and capture unique facts online, automatically generate citations, and write better quality papers in less time. They just launched a pro version in a partnership with Cengage. Citelighter Pro users are able to add to their experience with materials from Cengage Learning. If you make it affordable, accessible, and social, college students will dig it!
  • anonymous on 02 May 12
     
    @donna I skimmed it. They are cheaper in some cases than the book new - while buying a used book ten selling it back is cheaper in the long run. Also currently ebooks don't have any really compelling features over the paper ones. Still, I'm saying that the point of view that they "aren't taking off" just means the companies selling them haven't figured out how to make money off of them. I know from talking to friends that ebooks are fairly popular, but when people pirate them these companies can't track them. On the whole I agree with Sharla - if they made the product better and keep it affordable they will see sales. If I were going to college today I'd pirate every book I need. No way am I carrying all those heavy things, but I can't afford to pay for them. It's like with music and movies. I quit pirating that stuff because Netflix/Hulu/Spotify got good and cheap. If the ebooks improve, people will pay for the same reason - it's easier.
  • Jennifer Parsons on 02 May 12
     
    I think the reason why the print versions are preferred is here: ""Most e-textbooks are slightly glorified PDF's of the print version, although that's changing," [a National College Stores Association rep] said. "Digital e-books sell for about 60 percent of the cost of a new printed copy. Since students can go to their college store and rent a print copy for between 33 and 55 percent of the cost of a new book, the e-book really needs to have more functionality to make the higher price worth their while."" Add to that what Sharla pointed out-- you can't even keep the ebooks because you're really just leasing them-- and it's no wonder nobody's interested. It's a shame, too, because I'd love to be able to do things like textbook exercises in an ebook on a tablet, or make notes in the electronic text to export and read later.
Scott Peterson

Professor who fools Wikipedia caught by Reddit - 0 views

www.theatlantic.com/...257134

Professional Development

shared by Scott Peterson on 31 May 12 - No Cached
  • Scott Peterson on 31 May 12
     
    This is an interesting article about a course called "Lying About the Past" run by T. Mills Kelly at George Mason University. He encourages his students to make fictitious stories up to show how readily people will accept things as the truth, such as a lost pirate or a lost recipe for a historic beer. This angers some people but shows how quickly wrong information can spread and be accepted. In particular the article notes the one website that caught the false stories was Reddit, where a centralized exchange of information is encouraged and once doubts were voiced the material was verified by several people, as opposed to Wikipedia where the material is controlled by a minority of editors and most users are passive readers.
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