» Glimpses into user behavior ACRL Tech Connect - 0 views
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The screen captures are fascinating — watch below as an off-campus user searches the library home page for the correct place to do an author search in the library catalog
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Be prepared; watching a series of videos of unassisted users can dismantle your or your web committee’s cherished notions about how users navigate your site.
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Paid accounts also have access to real time analytics, so libraries would be able to get a montage of what’s happening in the lobby as it is happening. Imagine being able to walk out and announce a “pop-up library workshop” on using the library catalog effectively after seeing the twentieth person fumble through the OPAC.