Skip to main content

Home/ MOBIUS Libraries/ Group items tagged user experience

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
Jennifer Parsons

Stepping Out of the Library | Walking Paper - 0 views

www.walkingpaper.org/5757

library Professional Development customer service user experience evaluation

shared by Jennifer Parsons on 10 Jan 13 - No Cached
  • Jennifer Parsons on 10 Jan 13
     
    Aaron Schmidt recommends occasionally taking a break from "deep thinking about your library" and go on a Service Safari to other places that offer customer service. He recommends a series of questions to ask yourself about your experience as a customer. This in turn can help libraries with evaluating their own services. Other techniques for customer service self-evaluation in this article include: Make a Map: Block out paths created by library users to your services. Think Like a Child (a.k.a."5 Whys"): Figuring out root causes of problems by taking a single statement of a problem and asking "why" five times; an example is given.
Donna Bacon

New Partnership of Barnes & Noble and Microsoft Will Promote Digital Textbooks - chroni... - 5 views

www.readability.com/read

shared by Donna Bacon on 01 May 12 - No Cached
  • Donna Bacon on 01 May 12
     
    College students still don't want e-textbooks!  Wonder if this partnership will help students change their minds.....
  • ...3 more comments...
  • anonymous on 02 May 12
     
    Are you serious? They LOVE e-textbooks... you can pirate them instead of spending $160 on a dead tree...
  • Donna Bacon on 02 May 12
     
    Did you read the article???? It says e-textbooks are just not taking off....they seem to like the dead trees....
  • Sharla Lair on 02 May 12
     
    While getting my MLIS, I was often given the option of buying the textbook or the e-textbook. The highest priority for me was $$$$$. eTextbooks often cost more than the el cheapos in the bookstore, AND you don't even get to keep the e version. I was usually given access to the etextbook for only 4 months. To remedy this issue all together I got my books through MOBIUS! That way I didn't have to pay anything and I didn't have to store the book after the semester was over. For students to adopt e-texts, the model has to be changed. Make them pay a flat fee with their tuition. Call it a library fee or information fee. Then give them access to the required texts while they are enrolled in a course at no additional cost. Make the texts collaborative so digital notes can be taken perhaps Diigo style so they can be shared and commented on. There is a cool tool called Citelighter http://www.citelighter.com/. Citelighter is a virtual highlighter that automates the research and paper writing process. It allows the user to find and capture unique facts online, automatically generate citations, and write better quality papers in less time. They just launched a pro version in a partnership with Cengage. Citelighter Pro users are able to add to their experience with materials from Cengage Learning. If you make it affordable, accessible, and social, college students will dig it!
  • anonymous on 02 May 12
     
    @donna I skimmed it. They are cheaper in some cases than the book new - while buying a used book ten selling it back is cheaper in the long run. Also currently ebooks don't have any really compelling features over the paper ones. Still, I'm saying that the point of view that they "aren't taking off" just means the companies selling them haven't figured out how to make money off of them. I know from talking to friends that ebooks are fairly popular, but when people pirate them these companies can't track them. On the whole I agree with Sharla - if they made the product better and keep it affordable they will see sales. If I were going to college today I'd pirate every book I need. No way am I carrying all those heavy things, but I can't afford to pay for them. It's like with music and movies. I quit pirating that stuff because Netflix/Hulu/Spotify got good and cheap. If the ebooks improve, people will pay for the same reason - it's easier.
  • Jennifer Parsons on 02 May 12
     
    I think the reason why the print versions are preferred is here: ""Most e-textbooks are slightly glorified PDF's of the print version, although that's changing," [a National College Stores Association rep] said. "Digital e-books sell for about 60 percent of the cost of a new printed copy. Since students can go to their college store and rent a print copy for between 33 and 55 percent of the cost of a new book, the e-book really needs to have more functionality to make the higher price worth their while."" Add to that what Sharla pointed out-- you can't even keep the ebooks because you're really just leasing them-- and it's no wonder nobody's interested. It's a shame, too, because I'd love to be able to do things like textbook exercises in an ebook on a tablet, or make notes in the electronic text to export and read later.
1 - 2 of 2
Showing 20▼ items per page