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Jennifer Parsons

Stepping Out of the Library | Walking Paper - 0 views

www.walkingpaper.org/5757

library Professional Development customer service user experience evaluation

shared by Jennifer Parsons on 10 Jan 13 - No Cached
  • Jennifer Parsons on 10 Jan 13
     
    Aaron Schmidt recommends occasionally taking a break from "deep thinking about your library" and go on a Service Safari to other places that offer customer service. He recommends a series of questions to ask yourself about your experience as a customer. This in turn can help libraries with evaluating their own services. Other techniques for customer service self-evaluation in this article include: Make a Map: Block out paths created by library users to your services. Think Like a Child (a.k.a."5 Whys"): Figuring out root causes of problems by taking a single statement of a problem and asking "why" five times; an example is given.
Sharla Lair

Bulk-Purchasing E-Textbook Experiment Expands to More Colleges - Wired Campus - The Chr... - 1 views

chronicle.com/...39598

Professional Development e-textbooks experiment

shared by Sharla Lair on 06 Sep 12 - No Cached
  • Sharla Lair on 06 Sep 12
     
    I wonder if any MOBIUS members will be interested in participating in this pilot project.
Scott Peterson

Star Wars - 1 views

www.wilsonquarterly.com/article.cfm

Professional Development

shared by Scott Peterson on 10 May 13 - No Cached
  • Scott Peterson on 10 May 13
     
    A web review complaining about the current state of online reviews or products and places, that often rather than being an overall assessment or comprehensive review are often a few quick sentences based on a singular experience.
anonymous

Customer Feedback for MOBIUS - 2 views

mobius.uservoice.com/...213105-general

technology software ticketing issue tracking

shared by anonymous on 02 Jul 13 - No Cached
  • anonymous on 02 Jul 13
     
    I've got a free account on here. I'm looking at the various features and possible integrations with other things we use. I think we could really improve the customer experience and get better information about our tickets and have better performance metrics than we are getting out of RT.
Jennifer Parsons

Inflammatory Statement: Transliteracy is Information Literacy for latecomers | Pegasus ... - 0 views

pegasuslibrarian.com/...n-literacy-for-latecomers.html

library transliteracy information literacy bibliographic instruction library instruction

shared by Jennifer Parsons on 04 May 12 - No Cached
  • Jennifer Parsons on 04 May 12
     
    The author raises a good point: is there really a way to teach information literacy in a transferrable way?  Or does teaching it in a particular enviroinment (i.e., backing up concepts with hands-on experience) go further to illustrate the subject?
Scott Peterson

Dog Lending Coming to Harvard Library - 1 views

dailycrimson.tumblr.com/...ding-coming-to-harvard-library

Professional Development

shared by Scott Peterson on 02 Apr 12 - No Cached
  • Sharla Lair on 02 Apr 12
     
    A tagent from the seed lending library...how would one catalog this?
  • ...1 more comment...
  • Jennifer Parsons on 03 Apr 12
     
    First, I want to see the bib record for the dog (would things like leashes and crates be attached records?). Secondly, I'm sort of reminded of this: http://humanlibrary.org/
  • anonymous on 03 Apr 12
     
    "When not in circulation, the dogs will be kept in a shared exercise area, where they most commonly play poker together." - Well played.
  • Scott Peterson on 27 Apr 12
     
    Lastly, Harvard is also lending dogs now at one of their libraries. This is one of several experiments in lending things other than books (everything from tools to people) but I still question the relevance:
Scott Peterson

Your Ebook is reading you - 0 views

online.wsj.com/...4870304577490950051438304.html

Professional Development

shared by Scott Peterson on 05 Jul 12 - No Cached
  • Scott Peterson on 05 Jul 12
     
    On the one hand this is nothing new, several entertainment industries are using deep analytics to see how customers use their products. However, many Ebook readers may not be aware that how long they take to read a book or what they read is being tracked. Customers may avoid books on controversial or personal subjects out of privacy concerns, and publishing may being taking a by-the-numbers approach where they depend more on analytics than market experience and become less willing to try new ideas and authors.
Sharla Lair

Supercompetent Speaking: Before and After Tips | trainingmag.com - 0 views

trainingmag.com/...petent-speaking-and-after-tips

Professional Development speaking tips

shared by Sharla Lair on 14 Jun 12 - No Cached
  • Sharla Lair on 14 Jun 12
     
    This article has some great ideas for what to do before and after you speak to help your audience put more of your message in their permanent memories. Great tips for training sessions! Favorite quote: "If someone expects something to be wonderful and valuable, then they're more likely to experience it as wonderful and valuable."
Scott Peterson

The Illogical Complexity of the Walled-Garden Library - 0 views

www.insidehighered.com/...mplexity-walled-garden-library

Professional Development

shared by Scott Peterson on 20 Sep 13 - No Cached
  • Scott Peterson on 20 Sep 13
     
    An article that describes a problem but really offers no solutions. I would also describe the experience as not of a walled garden library but the attempts to make access available with copyright and software limitations, versus all material being only in print and physically having to go to a library that owns it to access it.
Megan Durham

As Libraries Go Digital, Sharing of Data Is at Odds With Tradition of Privacy - 0 views

chronicle.com/...135514

Professional Development security library libraries ebooks technology

shared by Megan Durham on 06 Nov 12 - No Cached
  • Megan Durham on 06 Nov 12
     
    Harvard librarians learned that lesson when they set up Twitter feeds broadcasting titles of books being checked out from campus libraries. It seemed harmless enough-a typical tweet read, "Reconstructing American Law by Bruce A. Ackerman," with a link to the book's library catalog entry-but the social-media experiment turned out to be more provocative than library staffers imagined.
Donna Bacon

New Partnership of Barnes & Noble and Microsoft Will Promote Digital Textbooks - chroni... - 5 views

www.readability.com/read

shared by Donna Bacon on 01 May 12 - No Cached
  • Donna Bacon on 01 May 12
     
    College students still don't want e-textbooks!  Wonder if this partnership will help students change their minds.....
  • ...3 more comments...
  • anonymous on 02 May 12
     
    Are you serious? They LOVE e-textbooks... you can pirate them instead of spending $160 on a dead tree...
  • Donna Bacon on 02 May 12
     
    Did you read the article???? It says e-textbooks are just not taking off....they seem to like the dead trees....
  • Sharla Lair on 02 May 12
     
    While getting my MLIS, I was often given the option of buying the textbook or the e-textbook. The highest priority for me was $$$$$. eTextbooks often cost more than the el cheapos in the bookstore, AND you don't even get to keep the e version. I was usually given access to the etextbook for only 4 months. To remedy this issue all together I got my books through MOBIUS! That way I didn't have to pay anything and I didn't have to store the book after the semester was over. For students to adopt e-texts, the model has to be changed. Make them pay a flat fee with their tuition. Call it a library fee or information fee. Then give them access to the required texts while they are enrolled in a course at no additional cost. Make the texts collaborative so digital notes can be taken perhaps Diigo style so they can be shared and commented on. There is a cool tool called Citelighter http://www.citelighter.com/. Citelighter is a virtual highlighter that automates the research and paper writing process. It allows the user to find and capture unique facts online, automatically generate citations, and write better quality papers in less time. They just launched a pro version in a partnership with Cengage. Citelighter Pro users are able to add to their experience with materials from Cengage Learning. If you make it affordable, accessible, and social, college students will dig it!
  • anonymous on 02 May 12
     
    @donna I skimmed it. They are cheaper in some cases than the book new - while buying a used book ten selling it back is cheaper in the long run. Also currently ebooks don't have any really compelling features over the paper ones. Still, I'm saying that the point of view that they "aren't taking off" just means the companies selling them haven't figured out how to make money off of them. I know from talking to friends that ebooks are fairly popular, but when people pirate them these companies can't track them. On the whole I agree with Sharla - if they made the product better and keep it affordable they will see sales. If I were going to college today I'd pirate every book I need. No way am I carrying all those heavy things, but I can't afford to pay for them. It's like with music and movies. I quit pirating that stuff because Netflix/Hulu/Spotify got good and cheap. If the ebooks improve, people will pay for the same reason - it's easier.
  • Jennifer Parsons on 02 May 12
     
    I think the reason why the print versions are preferred is here: ""Most e-textbooks are slightly glorified PDF's of the print version, although that's changing," [a National College Stores Association rep] said. "Digital e-books sell for about 60 percent of the cost of a new printed copy. Since students can go to their college store and rent a print copy for between 33 and 55 percent of the cost of a new book, the e-book really needs to have more functionality to make the higher price worth their while."" Add to that what Sharla pointed out-- you can't even keep the ebooks because you're really just leasing them-- and it's no wonder nobody's interested. It's a shame, too, because I'd love to be able to do things like textbook exercises in an ebook on a tablet, or make notes in the electronic text to export and read later.
Scott Peterson

Locked Out of the Library - 1 views

www.insidehighered.com/...-academic-research-many-levels

Professional Development

shared by Scott Peterson on 04 Oct 13 - No Cached
  • adrienne_mobius on 04 Oct 13
     
    "A wide range of academic research across the country, from sophisticated biomedical experiments at the National Institutes of Health to undergraduate political science essays, was being interrupted Wednesday as the federal government shutdown continued for a second day -- with no clear path to a resolution. In addition to forcing the closure of government buildings where research is conducted -- such as the Library of Congress and presidential libraries -- the shutdown was also cutting off access to myriad electronic resources on which many researchers depend."
  • Scott Peterson on 31 Oct 13
     
    A little out of date, but an examination of how the recent partial government shut down affected research, both in physical libraries and online research.
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