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Lars Bauer

Magic Quadrant for Enterprise Content Management (Gartner, Sept. 23, 2008) - 0 views

  • This Magic Quadrant represents a snapshot of the ECM market at a particular point in time. Gartner advises readers not to compare the placement of vendors from last year to this year. The market is changing, and the criteria for selecting and ranking vendors continue to evolve. Our assessments take into account the vendors' current product offerings and overall strategies, as well as their future initiatives and product road maps. We also factor in how well vendors are driving market changes or at least adapting to changing market requirements.
  • see "Dataquest Insight: Enterprise Content Management Software Market Share Analysis, Worldwide, 2007"
  • Among the primary trends that IT architects and planners must consider as they develop content management strategies and determine their strategic partners are the following: ECM is increasingly becoming part of IT infrastructure. Compliance and information retention are getting higher profiles at CxO-level. Web 2.0 and mobile technologies, driven by user expectations, are influencing richer user interfaces and capabilities to empower business users. Integration and federation of content repositories will be critical in future. Application specificity — some vendors provide BCS, while others will have to focus on horizontal solutions and content-enabled vertical applications (CEVAs) in order to grow by delivering domain expertise. Alternative delivery models, such as software as a service (SaaS) and open source, are gaining increased interest.
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  • Market Shifts Toward Infrastructure Vendors
  • Content management is becoming part of enterprises' infrastructure and consequently is being delivered by large vendors of enterprise infrastructure such as IBM, Microsoft and Oracle.
  • IBM, Oracle and EMC are competing at the high end of the market, while Microsoft is commoditizing the market at the low end. Recently, HP entered the ECM market by acquiring Tower Software, a niche vendor long known for its integrated document and records management.
  • More than 54% of the market, as measured by total software revenue, is held by just three vendors — EMC, IBM and Open Text
  • Pure-play content management vendors and vertical-market specialists such as Interwoven, Xerox, Xythos Software and Vignette are fighting to compete. Bright spots for the pure-play vendors and vertical specialists are the mid-market and CEVAs
  • IBM and Oracle have the potential to drive the market forward by creating a powerful message based on broader enterprise information management (EIM). Since they own the key stack components, such as the database, the information access, business intelligence (BI), analytics and reporting tools (and often line-of-business applications), they can bring together structured data and unstructured content. On the other hand, choosing a suite from a stack vendor may involve tradeoffs as some functional components may not be equivalent to best-of-breed offerings.
  • Of all the infrastructure vendors, Microsoft has driven the most change in the ECM market over the past 18 months with Windows SharePoint Services (WSS) and Microsoft Office SharePoint Server (MOSS) 2007.
  • Adopting WSS or MOSS for mass deployment, and an ECM suite for high-end, content-centric processes and best-of-breed Web content, will remain a useful strategy for enterprises during the next three to five years. This coexistence strategy could reduce the costs and some of the risks of content management for an entire enterprise.
  • For many organizations, the need to increase workers' productivity and innovation is more important than ever. Critical goals include improving users' Web experience and connecting workers to relevant content and to each other.
  • see "Report Highlight for Dataquest Insight: E-Discovery Market Drives New Search, Content and Records Management Investments"
  • Specialists like Interwoven and Vignette are moving into Web-based CEVAs and interactive marketing and customer experience. They remain among the few choices enterprises have for high-end, enterprise-class, externally-facing Web content management (WCM) solutions. In the mid-market, Hyland Software, SunGard Data Systems and Saperion use their imaging and archiving heritages to address transactional content applications such as medical records, claims processing and accounts payable invoice processing.
  • Integration/Federation Grows in Importance as Organizations Look to Establish an Information-Centric Infrastructure
  • The ideal ECM architecture would enable one repository, or a few repositories with a common database — but this is not an ideal world. Dealing with multiple, siloed content repositories is a fact of life for many organizations. In Gartner's 2008 survey of nearly 400 respondents (see Note 1), 69% of enterprises indicated they had more than six repositories.
  • see "New Standard Will Make Content Repositories Interoperable"
  • Enterprises keep a vast amount of information locked up in documents, spreadsheets and other forms of unstructured data ("content"). To maximize the value of this information, enterprises need to integrate the various types and stores of content, integrate content with structured data, and integrate internal content with content and structured data outside the enterprise.
  • XML is becoming increasingly important for content creation, component management, output and integration with other applications. The term "mashup" has become synonymous with content couplings that were formerly difficult to achieve, even with traditional integration resources. Enterprise mashups that integrate content with business application data or with Web content via Really Simple Syndication (RSS) feeds or APIs remain rudimentary compared with the explosion of consumer mashups.
  • IBM intends to deliver ECM-focused widgets for creating mashups as part of the FileNet P8 platform.
  • User Empowerment vs. Governance
  • A Range of Needs Leads to Application Specificity and a Fragmented Focus From Vendors
  • Social software encourages informal collaborative activities that fall outside the traditional scope of transactional applications, formal workflows or engineered teams. The rapid growth of social network interactions and the desire for open innovation will require IT organizations to develop a new approach that balances the need for corporate security with the requirement to accommodate frequent customer and partner conversations. IT staff will still be expected to manage this content at the back end of the life cycle.
  • Wikis, blogs, podcasts and instant messaging have become staples in many enterprises, especially as marketing tools or as means of communicating with customers, prospects, employees and partners.
  • Enterprise and information architects should assess how able their ECM vendor(s) are when it comes to providing Web 2.0 features or integrating with third-party solutions for collaboration and communication to avoid creating more content silos. Usability remains a critical characteristic of perceived success or failure for ECM.
  • Interwoven, Open Text and EMC are among the ECM vendors focusing development efforts on increased support for mobile clients, such as BlackBerrys and the iPhone, and for offline capabilities.
  • Today, however, all this content creation and sharing typically happens outside any formal content management strategy. Organizations should take advantage of evolving, richer user interfaces and tools for content creation, consumption and multichannel output.
  • Alternative Delivery Models
  • The capital outlay required for ECM, and the internal resources needed to implement and maintain ECM suites, can be daunting. It is not unusual for an organization to spend $1 million or more on software and services for a large deal. In a 2008 survey (see Note 1), 22% of the respondents indicated they were spending over $1 million on content management software purchases in 2008, while 14% were spending between $500,000 and $1 million. In addition, it can take at least six to 18 months to deploy an ECM application.
  • Gartner clients are increasingly asking about SaaS, shared services and open source as alternative delivery approaches to implementing on-premises, commercial software. Yet the penetration of open-source and SaaS solutions today represents less than 5% of the overall ECM software market (based on total software revenue)
  • Market Definition/Description
  • Gartner defines today's ECM suites as encompassing the following core components: Document management for check-in/check-out, version control, security and library services for business documents. Document imaging for capturing, transforming and managing images of paper documents. Records management for long-term archiving, automation of retention and compliance policies, and ensuring legal, regulatory and industry compliance. Workflow for supporting business processes, routing content, assigning work tasks and states, and creating audit trails. Web content management for controlling the content of a Web site through the use of specific management tools based on a core repository. It includes content creation functions, such as templating, workflow and change management, and content deployment functions that deliver prepackaged or on-demand content to Web servers. Document-centric collaboration for document sharing and supporting project teams.
  • Though not explicitly identified as a core component, information access, or search, technology has always been a critical component of an ECM suite, and it will play an even bigger role in helping companies sift through structured and unstructured information. All ECM products ship with a search engine embedded as a core component, so that users can create a full-text index and search the content stored in repositories. Most ECM vendors re-license the search engine from another provider, typically Autonomy-Verity or Fast (see "Q&A: ECM and Information Access Technologies Grow Ever-More Entwined").
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
  • Vendor Strengths and Cautions
  • Interwoven
  • Interwoven has increasingly focused its strategy on being a best-of-breed content management vendor, with a strong message around Web-based and vertical-specific solutions.
  • Although Interwoven has all the core ECM capabilities and related components such as DAM, it delivers and emphasizes these as stand-alone offerings for different business scenarios. The suite is only loosely coupled, and cross-selling opportunities are limited.
  • Gartner believes that Interwoven's future lies in high-end WCM, analytics and marketing solutions. It can continue to carve out a successful position with its consistent marketing messages and Web-based solutions, but this won't be easy given the increasing competitive pressures and changing market dynamics. Interwoven must continue to penetrate the accounting, legal and professional services markets and expand into adjacent markets such as the government sector — otherwise, like others, it faces a stagnant future in the traditional document and records management arena.
  • Microsoft
  • More so than any other vendor, Microsoft has driven ECM market transformation with SharePoint 2007. Microsoft has brought BCS to the masses by bringing the cost per seat down and tying simple content management to the familiar desktop tools that users use every day.
  • With MOSS 2007, Microsoft provides an integrated product suite that provides at least basic capabilities in the six core ECM functional components, along with portal and search capabilities. The fact that it is built on the Microsoft stack will appeal to a broad range of organizations for whom Microsoft is a strategic partner.
  • While MOSS 2007 has attracted interest and gained some traction as a records management tool, a WCM solution and a platform for building CEVAs, it still has to mature in these areas.
  • Feedback regarding large, decentralized deployments of MOSS 2007 indicates a need for improvements in scalability and in management and replication functionality. Microsoft has begun providing tools and published guidance to address these challenges.
  • Microsoft must continue to ramp up support, training and partner certification as there is a clear "skills gap" between the demand SharePoint has created and the supply of well-trained implementation personnel.
  • Objective
  • Objective, an Australia-based vendor, has a strong vertical-market focus on the public sector in Asia/Pacific and Europe
  • The Objective suite, which has evolved through development rather than acquisition, is well-integrated and addresses the core ECM functional components.
  • Historically, Objective has delivered most professional services itself, rather than through partners. Recently, it has begun to establish relationships with major system integrators, but it needs to expand further and extend this partner channel.
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    The enterprise content management market is marked by consolidation, a shift toward infrastructure vendors and a focus on solutions. This Magic Quadrant assesses ECM vendors and their software suites.
Lars Bauer

Integrated library system - Wikipedia, the free encyclopedia - 0 views

  • An integrated library system, or ILS, is an enterprise resource planning system for a library, used to track items owned, orders made, bills paid, and patrons who have borrowed.
  • An ILS is usually comprised of a relational database, software to act on that database, and two graphical user interfaces (one for patrons, one for staff). Most ILSes separate software functions into discrete programs called modules, which are then integrated into a unified interface. Examples of modules include: acquisitions (ordering, receiving, and invoicing materials), cataloging (classifying and indexing materials), circulation (lending materials to patrons and receiving them back), serials (tracking magazine and newspaper holdings), and the OPAC (public interface for users). Each patron and item has a unique ID in the database that allows the ILS to track its activity.
  • In the United Kingdom, ILSes are sometimes referred to as "library management systems".
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  • Open-source Evergreen Koha PMB NewGenLib
  • Proprietary Dynix from SirsiDynix Horizon from SirsiDynix Symphony from SirsiDynix Talis (UK and Ireland) Unicorn from SirsiDynix Voyager from Ex Libris, formerly from Endeavor Millenium from Innovative Interfaces, Inc. Virtua from VTLS ILMU from Paradigm Systems and Universiti Teknologi MARA (UiTM)
Lars Bauer

Law Librarians: 'No More Sacred Cows' | by Alan Cohen, The American Lawyer, Sep 3, 2009... - 0 views

  • Last year only 9 percent of respondents said their budgets had shrunk. This year it was a whopping 46 percent. Staff reductions have also become the norm, with 57 percent of firms paring their library payroll, up from 18 percent in 2008.
  • are being asked to become detectives of a sort, tracking, graphing, and reporting on their firm's use of every research tool.
  • Perhaps it's no wonder, then, that we noticed an uptick in librarian dissatisfaction.
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  • Last year just 7 percent of librarians mostly or totally disagreed with recent decisions made regarding the library. This year the figure was 16 percent. Similarly, in 2008, a mere 3 percent were dissatisfied with their job. In 2009, 8 percent were unhappy.
  • One might think that the library's continued work in assisting marketing efforts -- 62 percent of respondents said the library is their firm's main source for marketing research -- might upset librarians trained to research statutes and legal issues. But the problem isn't the work, say several library chiefs; it's the recognition that comes with it. Or more often, doesn't come.
  • Still, librarians have become tougher, more successful negotiators when it comes to renewing contracts with publishers -- thanks in no small part to the metrics they get from new tracking software.
  • now there's commercially available tracking software -- like Onelog, from the U.K.-based company Info Technology Supply Ltd., and Advanced Productivity Software LookUp Precision.
  • A third package mentioned by some library chiefs was Research Monitor from Priory Solutions.
  • costs for electronic re­sources other than LexisNexis and Westlaw rose in 2008, with the average firm spending just over $1 million, compared to some $929,000 in 2007. (Lexis and Westlaw spending decreased slightly.)
  • it's no shock that more firms are starting to ask a question that, up until now, seemed almost blasphemous: Lexis or Westlaw? Last year just 12 percent of firms said they intended to move to a single-vendor strategy. This year, 31 percent did.
  • Multimillion-dollar knowledge management systems were something that more than a few firms invested in. Newer platforms, such as Microsoft SharePoint -- which five library chiefs praised as a tool that made their work easier and three more planned to launch in 2010 -- just do it better. "SharePoint lets us splice and dice pieces of information, creating all these little repositories without going through IT or ten years of programming," says one library head. "You want to create a database full of Madoff stuff? There, it's done. And anyone can access it through a Web browser."
  • Five other firms gave a shout-out to Ozmosys' eponymous service, which helps them provide personalized news delivery to users.
  • Debevoise started using Ozmosys last September. Since then, some 500 of the firm's 750 attorneys have signed up for the service.
  • The Full Survey: The Librarian's Expanding Role Electronic Resources Staffing Finances
Lars Bauer

The Running Librarian: Will Law Libraries ever be the same again? - May 15, 2010 - 0 views

  • That Cameron McKenna is outsourcing their support services isn't surprising given that most Law Firms have outsourced some element of their support services in the last couple of years. The surprise is the scale of the outsourcing, which will affect ALL support services, including Knowledge Management and Library Services.
  • As reported in Legal Week and The Lawyer. Cameron McKenna have signed a deal with Integreon (the global outsourcing company) which will see ALL support services outsourced to Integreon.
  • As most Law Librarians are aware Library Services from a number of Law Firms have already outsourced their work to Integreon, these firms include Osborne Clarke, Beachcroft and TLT Solicitors.
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    CMS Cameron McKenna have signed a record-breaking outsourcing agreement with knowledge solutions firm Integreon to provide services valued at £583 million. It includes substantial portions of accounting and finance, human resources and training, marketing and communications, learning and development, library and information services, research, information technology, facilities and other services.
Lars Bauer

Library Management Systems: Finding the One for You (Sally Creissen, LIM 2008, p. 117) - 0 views

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    This article by Sally Creissen offers a thorough guide to the processes involved in selecting a library management system, from the initial consideration of whether it is really necessary to the post-implementation stages.
Lars Bauer

VuFind - 0 views

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    Web 2.0 OPAC
Lars Bauer

Nina Platt Consulting Inc. - 0 views

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    "At Nina Platt Consulting, Inc., we provide strategic services to both law firms and legal information and software vendors. Our work focuses on library/knowledge management and market research/competitive intelligence for law firms and market research/competitive intelligence and product development for legal information and software vendors."
Lars Bauer

Top 250 firms IT systems - 2008 (01.12.08) - UK - 1 views

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    Tabelle mit den von den 250 grössten Kanzleien in UK verwendeten Produkte (u.a. DMS, Case-Workflow-BPM, CRM & Marketing, Document Assembly KM, Library Mgmt)
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