Has the Age of the Legal Knowledgebase Finally Arrived? - Software - Technologist - 0 views
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"Knowledge differentiates a law firm from its competitors," according to Gretta Rusanow of Curve Consulting, an attorney and knowledge management expert.
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Knowledge Management specialists within firms work hard to set up and maintain KM technology, but without grassroots adoption, many KM initiatives languish from lack of use. Placing the emphasis on technology, rather than user behavior, tends to distract from the real barrier to adoption: Attorneys and staff simply don't see enough individual value to take time away from urgent (and billable) day-to-day activities to complete additional tasks required by a separate knowledge management tool.
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"Too often KM becomes a conversation about technology . . . if you want to converse with lawyers about value, talk about value instead of technology," said Toby Brown of Fulbright & Jaworski. "This focuses the dialogue on the benefits to the lawyers and not on the cost of any technology involved. Solve the problem, instead of offering technology."
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In this post, guest author Jim Groff of PBWorks describes the benefits of knowledge management systems for law firms, as well as the difficulties some firms have had in convincing their attorneys and staff to adopt knowledge management solutions. Groff argues that Web 2.0 technologies can increase the adoption of knowledge management systems, and thus the benefit to law firms, by integrating the systems with attorneys' everyday experiences.