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This TED talk from Daniel Kahneman has huge relevance for anyone involved in Knowledge Transfer or Knowledge Elicitation work. We know that an individual's recall and their actual experience may be quite different. This excellent talk shows just how different the 'remembering self' can be from the 'experiencing self'.  Using examples from vacations to colonoscopies, Nobel laureate and founder of behavioral economics Daniel Kahneman reveals how our "experiencing selves" and our "remembering selves" perceive happiness differently. This new insight has profound implications for economics, public policy -- and our own self-awareness.

"The now-classic Metaphors We Live By changed our understanding of metaphor and its role in language and the mind. Metaphor, the authors explain, is a fundamental mechanism of mind, one that allows us to use what we know about our physical and social experience to provide understanding of countless other subjects. Because such metaphors structure our most basic understandings of our experience, they are "metaphors we live by"-metaphors that can shape our perceptions and actions without our ever noticing them."

"Knowledge can only be volunteered it cannot be conscripted. You can't make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can't determine if a senior partner has truly passed on all their experience or knowledge of a case. We only know what we know when we need to know it. Human knowledge is deeply contextual and requires stimulus for recall. Unlike computers we do not have a list-all function. Small verbal or nonverbal clues can provide those ah-ha moments when a memory or series of memories are suddenly recalled, in context to enable us to act. When we sleep on things we are engaged in a complex organic form of knowledge recall and creation; in contrast a computer would need to be rebooted. In the context of real need few people will withhold their knowledge. A genuine request for help is not often refused unless there is literally no time or a previous history of distrust. On the other hand ask people to codify all that they know in advance of a contextual enquiry and it will be refused (in practice its impossible anyway). Linking and connecting people is more important than storing their artifacts. Everything is fragmented. We evolved to handle unstructured fragmented fine granularity information objects, not highly structured documents. People will spend hours on the internet, or in casual conversation without any incentive or pressure. However creating and using structured documents requires considerably more effort and time. Our brains evolved to handle fragmented patterns not information. Tolerated failure imprints learning better than success. When my young son burnt his finger on a match he learnt more about the dangers of fire than any amount of parental instruction cold provide. All human cultures have developed forms that allow stories of failure to spread without attribution of blame. Avoidance of failure has greater evolutionary advantage than imitatio

there is a tangible cost to companies when knowledge and experience walk out the door. Once that knowledge and experience are gone, no amount of TARP money will bring them back. It may be too late for some companies to prevent this now, but putting measures in place will lessen the blow in future

"PwC has developed a virtual reality (VR) experience for its clients, allowing them to explore and better understand the range of potential future disruptions that could impact their organisation."

"To truly embed innovation and agility, we have to be able to collaborate, work across boundaries within and between organizations, to bring together disparate experiences and perspectives, and to properly empower people to come up with ideas and make change happen. In other words, we have to build different corporate cultures and ways of working". Peter Cheese, CEO Chartered institute of Personnel and Development (CIPD) These elements are the "softer" side of agility. But they are also the most critical enablers of change and adaptation, and they are harder to understand and to put into effect, which is why they are so often underestimated or misunderstood.

Fred Harriss is Britain's oldest backsmith. Still working at age 84, he has 74 years of wonderful experience. What a challenge helping Fred transfer that know-how would be.

The coming-of-age of artificial intelligence, 'social robots' and big data is having a massive impact on the way decisions are made in organisations. It follows that if we are to maximise know-how and expertise, the outputs from this technology-enabled channel must be integrated into how we work. Augmenting judgment and experience in this way also supports the move towards evidence-based decision making.

KIN has long stressed the importance of learning from failure. In this short, funny and revealing post, David D'Souza publicly shares his experience of what not to do in a TV interview. His post uses humour, it's punchy (note the bullet points) and is in the first-person. I doubt I'll ever be on TV, but everyone could immediately relate to and learn from this. Now that's real learning from failure - the antithesis of a dry 'lessons learned' report.

"By capturing the big data on user activity and using this data to create a more engaging experience, businesses can better engage and motivate employees. As many at Dreamforce 2013 learned, combining big data with gamification is a powerful tool for motivating better performance, driving business results, and generating a competitive advantage."

Cisco is high-tech company, yet uses really simple techniques to prototype end-user experiences. By simple, they mean string, Blu-tac, pins etc. The example of drawing out what the 'new-hire' experince should be like is very revealing innovative (see 9mins 47secs to 11:00mins)

"Ashley Good from Toronto, Canada is recognized as no less than "a world expert on failure". Working on several development projects around the world she was faced with the need to address the inefficiencies, and sometimes ineffectiveness of development work. Based on her experience she created AdmittingFailure.com and FailForward.org in 2010 to spark a shift in how civil society perceives and talks about failure. In her opening keynote titled "What's So Great About Failure?" at FailCon Oslo June 6, 2013 she shares her story and some ideas for the audience to apply the Fail Forward approach to their contexts."

"The focus of 'Mirror' is the creation of an easily used set of applications ('Mirror' apps), that enable employees to learn lessons from their own and others experiences to perform better in the future. The project facilitates learning 'on the job', at the workplace, through collaboration and reflection technologies."

Ensuring that big data creates big value calls for a reskilling effort that is at least as much about fostering a data-driven mindset and analytical culture as it is about adopting new technology. Companies leading the revolution already have an experiment-focused, numerate, data-literate workforce. Are you ready to join them?

How should statisticians be communicating with the media? This meeting explores the relationship between statisticians, journalists and the public, and the statistician's role in providing expert statistical comments on media stories. Speakers present their experiences of working with the media, reflecting on the challenges of communicating statistical ideas for non-technical audiences, whilst preserving the integrity of the story

"Terence will be speaking at the Autumn workshop drawing on his research for this book as well as his extensive experiences of working with Virtual teams over the last 15 years"

I set up this website in order to experiment with the emerging Semantic Web and Linked Data Web. I'm not really interested (at this stage) in creating a pretty website so please forgive the amateurish look of these pages. Maybe I'll change this with time, but for now I'm more interesting in what's going on under the bonnet and for now it's all about the RDF. These pages are best viewed in Firefox. To get the most from these pages there are a number of addons you can install to transform your web browswer into a semantic web browser: Semantic Radar - a simple plugin that detects semantic web technologies on a webpage Operator - lets you do cool stuff with microformats and RDFa Tabulator - a neat way to browse RDF and linked data on the semantic web OpenLink Data Explorer - another data browser for the semantic web Welcome, and enjoy... Feedback Diigo Web Highlighter (v1.6.2.4)  Highlight     Bookmark   Sticky Note Share Save Bookmark Url Title PrivateRead laterCache Description Tags Loading recommended tags... Add to a List Share to a Group Share my existing annotations

Mentioned by AWE ---- ICS Solutions technology Advantage Programs aim to reduce the time, cost and risk of planning, designing, building and implementing Microsoft technology solutions.  Through a flexible suite of 10 technology choices, the Advantage Program can either:    Take the client through a structured process from understanding the technology through to a full implementation  Allow the client to selectively choose a technology service at any point in their technology or solution process   The Advantage Programs have been built using our experience with over 400 clients and best practice methadology, they provide a flexible, yet structured approach to your technology solutions. 

This technique is a way of gathering lessons learnt by encouraging project teams to talk about their experiences through stories. It builds and makes full use of this natural way in which we learn from each other and gain understanding about everyday life situations through storytelling