A knowledge base, also known as KB, is a type of database used for knowledge management. It serves as a point of storage for information that have been compiled, organized, used, and shared with other users.

WSN Knowledge Base is basically an article director

An IT service strategy determines which services are required to support business goals and objectives. Business and IT management must carefully discern which initiatives offer the highest business value while ensuring the availability of necessary resources and the commitment to deliver on the investment.