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Enrique Alvarez

ITSM 7.0, ITIL Framework, Infrastructure Library, FrontRange Solutions | Ticomix - 1 views

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    FrontaRange Service Management Soluciones
Enrique Alvarez

Hornbill: Help desk, IT Service Management & service desk software - Hornbill Service M... - 1 views

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    Soluciones, Nivel: Medio
Enrique Alvarez

Process Management Software, Change Management, IT Service Management - 1 views

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    Soluciones
Enrique Alvarez

ITIL® Home - 1 views

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    "IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance."
Enrique Alvarez

ITSM - IT Service Management - BMC Software - 0 views

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    Soluciones, Nivel: Medio, Alto
Enrique Alvarez

Service Management Resources Service Catalog - 5 views

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    Ejemplo Catalogo de Servicios / Service Catalog
Enrique Alvarez

Process 1: Define an IT Service Strategy - 0 views

  • An IT service strategy determines which services are required to support business goals and objectives. Business and IT management must carefully discern which initiatives offer the highest business value while ensuring the availability of necessary resources and the commitment to deliver on the investment.
Enrique Alvarez

International IT Service Management best practice guidance - 1 views

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    Consulta, Estudio
Enrique Alvarez

CA Service Desk Manager - CA Technologies - 0 views

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    Soluciones, Nivel: Medio, Alto
Enrique Alvarez

IT Process Wiki - 3 views

  • IT Process Wiki - el Wiki de ITIL®: El Wiki procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información - IT Infrastructure Library), la Gestión de Servicios de TI (ITSM) y ISO 20000, pero también de la gestión de procesos en general, ya que las técnicas de gestión de procesos son una herramienta indispensable para empresas que desean coordinar sus procesos TI con ITIL
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    IT Process Wiki - el Wiki de ITIL®: El Wiki procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información - IT Infrastructure Library), la Gestión de Servicios de TI (ITSM) y ISO 20000, pero también de la gestión de procesos en general, ya que las técnicas de gestión de procesos son una herramienta indispensable para empresas que desean coordinar sus procesos TI con ITIL.
Enrique Alvarez

ITIL Key Performance Indicators - IT Process Wiki - 1 views

  • An extensive collection of ITIL Key Performance Indicators (ITIL KPIs) supports the introduction of a comprehensive framework for Process Controll. This includes regular quality assessments of the IT Service Management processes.
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    Consulta, Estudio
Enrique Alvarez

Best Practice Based IT Service Management and ITAM Software | Axios Systems - 1 views

  • La solución assyst combina una robusta tecnología de ITSM de calidad empresarial con la sencillez de SaaS para aportar valor rápidamente al negocio
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