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Enrique Alvarez

IBM i information center - Example Disaster Recovery Plan - 1 views

pic.dhe.ibm.com/...index.jsp

TIC TIC_Referentes Bibliotecas ITSM ITIL

shared by Enrique Alvarez on 24 Jan 14 - No Cached
  • Enrique Alvarez on 24 Jan 14
     
    Consulta, Estudio
Enrique Alvarez

ProactivaNET® Gestion de Servicios TI - Herramientas - 0 views

www.proactivanet.com

ITIL ISO20000 TIC ITSM herramientas HelpDesk

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • Enrique Alvarez on 23 Jan 14
     
    Plataforma de Gestión de Servicios TI. Herramienta Software Soluciones
Enrique Alvarez

Hornbill: Help desk, IT Service Management & service desk software - Hornbill Service M... - 1 views

www.hornbill.com

ITIL ITSM TIC herramientas

shared by Enrique Alvarez on 23 Jan 14 - Cached
  • Enrique Alvarez on 15 Feb 14
     
    Soluciones, Nivel: Medio
Enrique Alvarez

IT Process Wiki - 3 views

wiki.es.it-processmaps.com/...Portada

ITIL ITSM TIC

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • IT Process Wiki - el Wiki de ITIL®: El Wiki procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información - IT Infrastructure Library), la Gestión de Servicios de TI (ITSM) y ISO 20000, pero también de la gestión de procesos en general, ya que las técnicas de gestión de procesos son una herramienta indispensable para empresas que desean coordinar sus procesos TI con ITIL
  • Enrique Alvarez on 23 Jan 14
     
    IT Process Wiki - el Wiki de ITIL®: El Wiki procede de ITIL (Biblioteca de Infraestructura de Tecnologías de la Información - IT Infrastructure Library), la Gestión de Servicios de TI (ITSM) y ISO 20000, pero también de la gestión de procesos en general, ya que las técnicas de gestión de procesos son una herramienta indispensable para empresas que desean coordinar sus procesos TI con ITIL.
Enrique Alvarez

ITIL Key Performance Indicators - IT Process Wiki - 1 views

wiki.en.it-processmaps.com/...TIL_Key_Performance_Indicators

ITIL ITSM TIC Metodologías

shared by Enrique Alvarez on 23 Jan 14 - Cached
  • An extensive collection of ITIL Key Performance Indicators (ITIL KPIs) supports the introduction of a comprehensive framework for Process Controll. This includes regular quality assessments of the IT Service Management processes.
  • Enrique Alvarez on 23 Jan 14
     
    Consulta, Estudio
Enrique Alvarez

International IT Service Management best practice guidance - 1 views

www.axelos.com/officialsite.asp

Mejores Practicas best practice management PMI PMP ITIL ITSM TIC Metodologías

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • Enrique Alvarez on 23 Jan 14
     
    Consulta, Estudio
Enrique Alvarez

Welcome to ITIL - 0 views

getitiltraining.net/itil-qualification-scheme.html

ITIL ITSM herramientas TIC

shared by Enrique Alvarez on 23 Jan 14 - No Cached
  • Enrique Alvarez on 23 Jan 14
     
    Capacitación
Enrique Alvarez

ITIL® Home - 1 views

www.itil-officialsite.com

ITIL TIC Governance_TI ITSM Metodologías Mejores Practicas

shared by Enrique Alvarez on 23 Jan 14 - Cached
  • Enrique Alvarez on 23 Jan 14
     
    "IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance."
Enrique Alvarez

Service Management Resources Service Catalog - 5 views

its.ucsc.edu/itsm.html

ITSM ITIL herramientas TIC Metodologías Governance_TI Mejores Practicas

shared by Enrique Alvarez on 25 Jan 14 - No Cached
  • Enrique Alvarez on 25 Jan 14
     
    Ejemplo Catalogo de Servicios / Service Catalog
Enrique Alvarez

Services | IT Services Stanford University - 4 views

itservices.stanford.edu/services

ITSM ITIL herramientas TIC Metodologías Governance_TI Mejores Practicas

shared by Enrique Alvarez on 25 Jan 14 - Cached
  • Enrique Alvarez on 25 Jan 14
     
    Ejemplo de Catalogo de Servicios / Service Catalog
Enrique Alvarez

ITSM - IT Service Management - BMC Software - 0 views

www.bmc.com/...it-service-management.html

ITSM ITIL herramientas TIC HelpDesk software

shared by Enrique Alvarez on 15 Feb 14 - No Cached
  • Enrique Alvarez on 15 Feb 14
     
    Soluciones, Nivel: Medio, Alto
Enrique Alvarez

Best Practice Based IT Service Management and ITAM Software | Axios Systems - 1 views

www.axiossystems.com/home.html

ITSM ITIL software ServiceDesk herramientas TIC

shared by Enrique Alvarez on 15 Feb 14 - No Cached
  • La solución assyst combina una robusta tecnología de ITSM de calidad empresarial con la sencillez de SaaS para aportar valor rápidamente al negocio
Enrique Alvarez

CA Service Desk Manager - CA Technologies - 0 views

www.ca.com/...service-desk-software.aspx

ITSM ITIL herramientas TIC ServiceDesk

shared by Enrique Alvarez on 15 Feb 14 - No Cached
  • Enrique Alvarez on 15 Feb 14
     
    Soluciones, Nivel: Medio, Alto
Enrique Alvarez

Top 11 Knowledge Base Software for Different Uses - 1 views

www.vagueware.com/se-software-for-different-uses

ITSM ITIL Herramientas TIC software ServiceDesk KDB Knowledge

shared by Enrique Alvarez on 23 May 14 - No Cached
  • A knowledge base, also known as KB, is a type of database used for knowledge management. It serves as a point of storage for information that have been compiled, organized, used, and shared with other users.
  • WSN Knowledge Base is basically an article director
Enrique Alvarez

MTBF Reliability Predictions in DfRSoft - YouTube - 0 views

www.youtube.com/watch

ITSM ITIL TIC software Herramientas

shared by Enrique Alvarez on 19 May 14 - No Cached
  • Enrique Alvarez on 19 May 14
     
    "DfRSoft"
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