Invup documentation

Yet, when it comes to email management, most companies seems to adopt a somewhat broken posture: either they don’t advertise any public email or they advertise too many of them.

The right number of emails to be advertized by your company is ONE.

Fragmented communication issues were numerous and yet subtle. Here’s some anecdotal evidence: Sales team pitched a prospect with the usual 3min introductive verbatim, later to discover that the prospect was already very familiar with our technology, as the prospect was already one week into integrating with Lokad. As a result, the pitch was less than useful, and the sales team appeared clueless. (They were clueless.) Support team, not aware of the importance of a prospect, replied with a short email pointing toward our online documentation to a VIP (Very Important Prospect) who was basically asking for a direct call. Not only we missed a big opportunity to engage with a VIP, but we appeared somewhat carefree too (VIPs expect to be treated as such). A client with a technical question our billing, unsure of the proper contact, decided to separately email sales@, support@ and billing@. He got 3 distinct answers, triple effort for us, and one of them, poorly phrased, seemed to bring a different answer. We spend hours undoing the confusion afterward.

Responsabilité sociale: un facteur d'attraction pour la génération Y

La génération Y représente déjà le quart de la main-d'oeuvre au Québec. Un chiffre qui ira en augmentant. Les entreprises doivent donc en tenir compte dans la course au recrutement et pour retenir les meilleurs talents. Du coup, celles qui se soucieront de responsabilité sociale et environnementale pourraient mieux réussir que d'autres.

Marc-Étienne Julien, président de la division Recrutement de Randstad Canada, une entreprise spécialisée dans les services en ressources humaines, nul doute que les sociétés qui s'arrimeront aux valeurs de la nouvelle génération sauront mieux se démarquer.