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Neil Movold

Harold Jarche » Social Learning, Complexity and the Enterprise - 0 views

  • There is a growing demand for the ability to connect to others. It is with each other that we can make sense, and this is social. Organizations, in order to function, need to encourage social exchanges and social learning due to faster rates of business and technological changes. Social experience is adaptive by nature and a social learning mindset enables better feedback on environmental changes back to the organization.
  • The Internet has fundamentally changed how we communicate on a scale as large as the printing press or the advent of written language.
  • Our relationship with knowledge is changing as our work becomes more intangible and complex. Notice how most value in today’s marketplace is intangible, with Google’s multi- billion dollar valuation an example of value in non-tangible processes that could be deflated with the development of a better search algorithm. Non-physical assets comprise about 80 percent of the value of Standard & Poor’s 500 US companies in leading industries.
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  • A collective, social learning approach, on the other hand, takes the perspective that learning and work happen as groups and how the group is connected (the network) is more important than any individual node within it.
  • The manner in which we prepare people for work is based on the Taylorist perspective that there is only one way to do a job and that the person doing the work needs to conform to job requirements [F.W. Taylor, The Principles of Scientific Management, 1911]. Individual training, the core of corporate learning and development, is based on the premise that jobs are constant and those who fill them are interchangeable.
  • Individual learning in organizations is basically irrelevant because work is almost never done by one person.
  • Social learning is how groups work and share knowledge to become better practitioners.
  • “a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology”.
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    There is a growing demand for the ability to connect to others. It is with each other that we can make sense, and this is social. Organizations, in order to function, need to encourage social exchanges and social learning due to faster rates of business and technological changes. Social experience is adaptive by nature and a social learning mindset enables better feedback on environmental changes back to the organization.
Neil Movold

Social Learning doesn't mean what you think it does! Learning in the Social Workplace - 0 views

  • “One current theme in the workplace and education circles is to “blend” social with the formal and structured. But social learning is not a bolted-on component of our formal educational and training programs. It is a sea change. It will disrupt institutions built upon the technology of  the printing press – all communication enterprises, including education. Yes, we have always learned and worked socially, but we have never had the power of ridiculously easy group-forming or almost zero-cost duplication of our words and images.”
  • “Social Business” is not about technology, or about “corporate culture.” It is a socio-political historical shift that is bigger, broader and much more fascinating. A new perspective is changing how we think about society, politics, interpersonal relationships, science, government and business. New approaches are emerging. Learning and self-expression are exploding. Values are changing. Leadership is changing. The economy is changing. Change itself is changing — it is accelerating and becoming the norm.”
  • “Social Learning ” is not about technology, or about “corporate culture”. It is a socio-political historical shift that is bigger, broader and much more fascinating.”
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    "Social Business" is not about technology, or about "corporate culture." It is a socio-political historical shift that is bigger, broader and much more fascinating. A new perspective is changing how we think about society, politics, interpersonal relationships, science, government and business. New approaches are emerging. Learning and self-expression are exploding. Values are changing. Leadership is changing. The economy is changing. Change itself is changing - it is accelerating and becoming the norm."
Neil Movold

Gamification And The Power Of Influence | Fast Company - 0 views

  • Gamification offers a means of applying the benefits of social engagement directly to your properties
  • Gamification is fundamentally an analytics challenge
  • The Behavior Analytics found within a smart gamification platform provide significant insight regarding what users are doing across your community
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    In any industry, the need to manage your brand's community is pressing. Companies have invested significant resources into building community on social networks, but as Facebook and other social media sites continue to block access to your user data, smart marketers and business leaders are realizing that the real value of social engagement is found on their own web properties and applications. Gamification offers a means of applying the benefits of social engagement directly to your properties. It is a proven business strategy that enables businesses to influence the behaviors of your entire community, and exceed your user-driven business objectives.
Neil Movold

Social Capital - The Key to Success for the 21st Century Organization - 0 views

  • The new advantage is context – how internal and external content is interpreted, combined, made sense of, and converted to new products and services. Creating competitive context requires social capital – the ability to find, utilize and combine the skills, knowledge and experience of others, inside and outside of the organization. Social capital is derived from employees’ professional and business networks. T
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    In the knowledge economy, content is no longer sufficient - everyone has access to a multitude of content. You cannot compete on what everyone knows. As you move up the hierarchy, it becomes more difficult to compete on individual competency - everyone is highly skilled and experienced at the top. It is hard to compete when everyone is so similar. The new advantage is context - how internal and external content is interpreted, combined, made sense of, and converted to new products and services. Creating competitive context requires social capital - the ability to find, utilize and combine the skills, knowledge and experience of others, inside and outside of the organization. Social capital is derived from employees' professional and business networks. The new competitive landscape requires focusing on between-employee factors, the connections that combine to create new processes, products and services. Social capital encompasses communities of practice, knowledge exchanges, information flows, interest groups, social networks and other emergent connections between employees, suppliers, regulators, partners and customers.
Neil Movold

Social Learning Value Explained - 0 views

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    Do you find that your employer is resistant to incorporating social learning tools to enhance the business?  Maybe, we just need to communicate the value better. First of all, let's get on the same page with what 'social learning' even means. Wikipedia defines social learning as:  learning that takes place at a wider scale than individual or group learning, up to a societal scale, through social interaction between peers.
Neil Movold

What is social business? SideraWorks - 0 views

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    "Social business. A term that's been steadily gaining traction at the intersection of social media's rise and the current shift in the business world. But what does it mean? "
Neil Movold

5 ways businesses embrace the Social Revolution - 0 views

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    Over the past year, we've witnessed a convergence of social, mobile and cloud computing prompting organizations around the globe to evaluate how they embrace the growing social business market. "Social" has become essential for organizations that want to remain competitive.
Neil Movold

Rethinking work: The next chapter in social collaboration - 0 views

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    "PPT discusses how to use social collaboration to re-energize your workforce and optimize your core business processes with purpose driven collaboration. Learn how to streamline problem solving, execute faster and drive rapid decision making to achieve your core operational and financial performance metrics. Learn how The Transformational Opportunity from Social Collaboration will come from closing Business Loops: - Customer Performance = Traditional CRM + Customer Networks - Talent Performance = Talent Management + Talent Networks - Financial Performance & Risk Mitigation = Financial Management + Performance Networks - Supply Chain Performance = Supply Chain Management + Business Networks "
Neil Movold

The Path to Co-Creating a Social Business: The Early Adoption Phase « Dachis ... - 1 views

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    One of the biggest challenges these efforts face, whether they are internal or external, is that engagement via social media is generally perceived as a voluntary activity.
Neil Movold

7 ways to convert your social media followers into paying evangelists - Techvibes.com - 1 views

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    A social media profile represents a business' online identity. Therefore, it's crucial for businesses to spend time and effort in order to ensure that their social media profiles are informational, interesting and appealing to their fans/ followers. However, building an impressive profile and building a large follower base is only half the battle won.
Neil Movold

Social Business Index Draws on Social Business Intelligence - And All the Data That Inf... - 0 views

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    While there may not be a semantic application that can go to work on every issue that requires grappling with Big Data, it certainly has a role to play in many of them. Throw out outliers such as using power grid data to optimize power distribution, and "the lion's share of big data problems are semantic problems," says Dachis Group CTO Erik Huddleston.
Neil Movold

Social Media + Learning is more than Social Learning - 0 views

  • There are two key areas where this is happening and where it is having an impact on organisational learning.Extensive use of public social media sites like YouTube, Scribd, Slideshare, Blogger, Wordpress, Wikipedia, and so on, that support the creation, sharing and commenting of content, as well as the co-creation of content, means that workers are now using similar approaches in their organisations to co-create and share their own content within their own work teams.Extensive use of social networking sites like Facebook, Twitter, LinkedIn, etc where individuals have built a personal network of trusted friends, means that they are using similar approaches to build networks of trusted colleagues (both internally and externally), as well as power team workspaces and internal communities of practice.
  • It is clear that a huge number of people who have been using social media for their personal use have now recognised their value for professional use, and are also using the very same tools to address their own organisational problems – mainly because enterprise systems just don’t provide them with the functionality they require to do so. Forrester estimated this was around 47% business users in early 2011 and was likely to rise to 60% by then end of the year.
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    Although we learn every day, in everything we do, whether it is in what we read, watch or listen to, or in the conversations and discussions we have with other people, at some time people started believing that the only important learning happens in a formal setting, e.g. in a school classroom or a university lecture hall.
Neil Movold

The Business Impact of Social Media [Infographic] - 0 views

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    Socialcast (which was recently acquired by ReadWriteWeb sponsor VMware) ran an interesting infographic these week visualizing, among other things, a social media study conducted by the Center for Marketing at the University of Massachusetts Dartmouth on the use of social media in Fortune 500 companies (we covered part of this study back in 2008).
Neil Movold

Amplified and Connected - The Unexpected has a way of catching our attention! - 0 views

  • The force driving the most radical change in organizations today is knowledge gained and shared through social media, the great amplifier of our time. Businesses can't hide from the expectations of customers and employees (the iPhone 5). Governments can't hide from the expectations of citizens (the Arab Spring). And trainers can't hide from the expectations of learners. A counterpart to information exchange through social media is the ability to collect and analyze enormous amounts of data about customers, partners, markets, and other quantifiables. Big Data, as it is called, allows companies to respond rapidly and with relevance to their constituents, and leaves them few excuses when they don't.
  • The Signal and the Noise: Why So Many Predictions Fail—but Some Don't, is about the explosion of data available in the Internet age, and the challenge of sorting through it all and making thoughtful decisions.
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    "The force driving the most radical change in organizations today is knowledge gained and shared through social media, the great amplifier of our time. Businesses can't hide from the expectations of customers and employees (the iPhone 5). Governments can't hide from the expectations of citizens (the Arab Spring). And trainers can't hide from the expectations of learners. A counterpart to information exchange through social media is the ability to collect and analyze enormous amounts of data about customers, partners, markets, and other quantifiables. Big Data, as it is called, allows companies to respond rapidly and with relevance to their constituents, and leaves them few excuses when they don't."
Neil Movold

Social Learning and Knowledge Management | Designed For Learning - 0 views

  • The valuable knowledge resides in people’s heads so the best way to surface it is via conversations in communities – communities of practice and communities of interest.
  • knowledge management appears to be making a comeback but this time it has a shiny new suit and it’s called social learning
  • Tacit knowledge is knowledge, sometimes called know-how, that resides in people’s heads and is hard to codify (write down). Why is it hard to write down? Usually because it is either complex or contextual or simply because those who have it don’t actually recognise its value (unconscious competence).
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  • Explicit knowledge is knowledge that can be codified in some way (written down, stored in a visual, or embedded in a process). Explicit knowledge is good because although it is created by people it can be stored in a system.
  • Systems Centric or People Centric?
  • These networks became known as communities of interest (COI) or communities of practice (COP)
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    "For about five years around the turn of the century most of my days were spent helping clients manage their knowledge. Back in 2000 knowledge management (KM) was really big. Every year I'd head off to Amsterdam for the obligatory industry conference, KM Europe. We even had our own home grown conference, KM UK, with pretty much the same people but with less impressive venues. Then suddenly things went quiet - KM Europe was suddenly cancelled in 2005, KM UK limped along (and is still going today). KM had lost its way. The promises hadn't been fulfilled. Of course KM just didn't disappear overnight - it just degraded gracefully. One client, a very large UK multinational, shed their KM teams and announced that KM was now 'embedded in the business'. KM still goes on but it's likely to be on the margins and not essential for peak organisational performance whereas in 2000 KM really was positioned as a game changer. So what happened? That's a good question and one which this post is my first attempt at exploring why KM failed to deliver on its early promises. And why do this sort of navel gazing now? Because knowledge management appears to be making a comeback but this time it has a shiny new suit and it's called social learning."
Neil Movold

Free Whitepaper: Semantic Technologies Tap Unrealized Potentials of Social Business Pla... - 0 views

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    Social technologies and collaboration tools start to find broad acceptance in the enterprise domain. As well, semantic technologies have been around for a while, offering a range of benefits in the handling of information, including the pervasive linking of content, fostering new forms of content discovery and navigation, and improving content metadata and information retrieval.
Neil Movold

Gamification Is More Than A Game For Businesses - Forbes - 0 views

  • My premise is that the term gamification doesn’t accurately depict the benefits a business can achieve.
  • The truth is that game mechanics have been used in business for some time. For example, companies currently use leader boards for sales and loyalty programs for customers. We are already using other terms that offer some of the same benefits such as engagement strategies, game mechanics, advocacy, and rewards.
  • Why do we care about gamification?
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  • Duggan says it’s bigger than gamification because it incorporates all the ways we can measure and influence behavior.
  • Badgeville describes it as encompassing trends such as game mechanics, big data, identity, analytics, reputation, social, community and collaboration. BLM is the process of measuring and influencing behavior to meet your business goals.
  • behavior lifecycle management (BLM)
  • gamification provides benefits to almost any firm but you need to focus on building the experience and adapting the experience over time to keep your constituents engaged.
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    Gamification is the latest buzzword on the street. It ranked a keynote panel session at Enterprise 2.0 in November and it was one of two main topics discussed at the recent Institute for Social, Search and Mobile Marketing (ISSMM) K1 Executive Roundtable.  
Neil Movold

Gamification: Playing for Profit: - 0 views

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    The more we win, the more we want to play. Human beings are competitive animals, even when we claim not to be, and rare is the individual who doesn't take pleasure in winning. Gamblers understood this long before Bugsy Siegel broke ground in the Nevada desert. Both Las Vegas and the minds behind rewards and fidelity programs have spent decades capitalizing on the human need to win. The video game industry would vanish if it didn't continue to exploit our thirst for competition-and victory-with its aggressive approach to keeping games fresh, challenging, and in many cases, incredibly addictive. Along the same lines, social networks such as Facebook and LinkedIn have employed "gamification" to engage their constituencies, keep them coming back for more, and perpetuate their business models with new users. As these tactics are proving to be invaluable in consumer-facing applications, companies are beginning to adopt gamification strategies for nongaming business activities like employee engagement, sales force motivation, and relationship building with partners. Far from being just another entry in the buzzword lexicon, gamification is changing the way companies do business.
Neil Movold

3 Social Learning Trends to Watch in 2012 - 0 views

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    Here are three of the developing topics that combine social with learning - and should be worth integrating in your business during this year.
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