Customer Support - Making it simpler and better - 0 views
-
Raptivity Rapid Interactivity for Effective Learning on 29 Apr 13Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have started demanding instant resolution to their queries. They do not have the patience to wait for a day to receive a response to their query. So what do we do? One probable solution that comes to my mind is Chat. And why not, when there are reasons that make it better than email. Let's have a look at some of them.