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You can't ignore the presence and usage of all the myriad forms of instant messaging, social networking and blogging. The millennial generation won't thrive in companies where Facebook is banned or texting is frowned upon. They think and work so differently from their baby boomer managers that generational clashes are inevitable. The Security Executive Council and CXO Media, producer of CSO Perspectives and CSO magazine, are partnering to probe attitudes toward collaborative technologies like IM and social networking. By participating you will receive a research report based on this survey. Definition of web 2.0 apps: The term "Web 2.0" describes the changing trends in the use of World Wide Web technology and web design that aim to enhance creativity, communications, secure information sharing, collaboration and functionality of the web. Web 2.0 concepts have led to the development and evolution of web culture communities and hosted services, such as social-networking sites, video sharing sites, wikis, blogs, and folksonomies. (Wikipedia)

"It was fascinating to read your thoughts about our recent conversation in CSO (see The Many Challenges of Finding Work as a CISO/CSO"). And when I say "fascinating," I mean in the sense of watching Nascar: a lot of predictable left turns and some really embarrassing, squirm-inducing shots of the fans. I do like you, I think you're a nice guy, and so I wanted to give you some feedback about the interview process and what you're going to need to change to be successful. I don't think you're going to enjoy reading this. But maybe some of those hours that you're spending maintaining that "vast database" of yours could be better spent understanding why we hired someone who understands they're an engineer."

One of the most enlightening articles I have seen on the value of security to corporate America.

In belt-tightening times, making the case for security investment is more difficult than ever. Security Catalyst founder Michael Santarcangelo details five steps risk professionals can use to communicate value effectively. The biggest challenge security teams face in their organization is one of perception, according to Michael Santarcangelo, founder of Security Catalyst, a New York-based consultancy focused on changing the way people protect information. Santarcangelo, who was recently a keynote speaker at the CSO Perspectives conference, said professionals focused on security are practiced at looking at risks and reducing them. Unfortunately, the rest of society often doesn't see risks the same way, making communication difficult (See also: Security and Business: Communication 101). "They lack relevant context," said Santarcangelo. "So security people get wrapped up in thinking: 'The CFO wants an ROI. We better work on ROI.' But what the CFO is really saying is:' I don't understand what you do. So you have to justify it to me.' Santarcangelo outlined his strategies for making the case for security investments at the three-day event held in Clearwater, Florida. He gave an audience of security professionals the details of his five step process for getting executives and boards to understand, and even approve, spending decisions in tough economic times. Create Santarcangelo believes one of the most effective ways to communicate value is to place focus back on the person to whom you are trying to make your pitch (See also: A CEO and CSO Who Actually Communicate). "The reason why someone changes a behavior or takes an action is because there is an inherent benefit to the person," said Santarcangelo. "But when many people start to create, they forget that. They tend to fall into the trap of thinking: 'I'm really smart and I know a lot of stuff. So I'm just going to say it and hope they will understand the value of it.'" Instead, Santarcangelo recommends creating

"Disaster recovery and business continuity planning are processes that help organizations prepare for disruptive events-whether an event might be a hurricane or simply a power outage caused by a backhoe in the parking lot. Management's involvement in this process can range from overseeing the plan, to providing input and support, to putting the plan into action during an emergency. This primer (compiled from articles in CSO magazine) explains the basic concepts of business continuity planning and also directs you to more CSO magazine resources on the topic."

This is a great time to be in the hard-drive shredding business, as companies scramble to destroy data before the bad guys have a chance to steal it. A look inside the belly of the beast (includes video). September 08, 2008 - CSO - Thanks to all the fear over data security breaches, a computer recycling operation has morphed into something much bigger - and potentially more lucrative - for the Saraiva brothers. That's not to say the nature of their work has changed much. They still make money off of companies looking to unload devices that have outlived their usefulness. They still stuff the gadgetry into a shredder on the back of a truck that reduces it to shrapnel. The difference is they're now part of the fight against data thieves. Their company, Peabody, Mass.-based Corporate Destruction Solutions, is rapidly expanding to accommodate organizations desperate to destroy old hard drives before they can fall into the hands of data thieves. And they're not alone. Several companies in the metal-shredding business confirm a surge in demand for their services in the wake of many highly-publicized data breaches.

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CSOs in healthcare organizations know that the Health Information Technology for Economic and Clinical Health (HITECH) Act, signed into law in February 2009, includes new privacy requirements that experts have called "the biggest change to the health care privacy and security environment since the original HIPAA privacy rule." These include: New requirements that widen the definition of what Personal Health Information (PHI) information must be protected and extend accountability from healthcare providers to their business associates; Lower thresholds, shorter timelines, and stronger methods for data breach victim notification; Effective immediately, increased and sometimes mandatory penalties with fines ranging from $25,000 to as much as $1.5 million; More aggressive enforcement including authority to pursue criminal cases against HIPAA-covered entities or their business associates. No doubt, the HITECH Act raises the stakes for a data breach. But regulations aside, data breaches can hurt your organization's credibility and can carry huge medical and financial risks to the people whose data is lost. We've managed hundreds of data breaches and helped thousands of identity theft victims. Through this we've learned firsthand that compliance doesn't necessarily equal low risk for data breach. For the well being of the business and patients, healthcare organizations and their partners need to take the most comprehensive approach to securing PHI.

Forrester has a recommendation for CISOs struggling with how to secure corporate data: Stop trying so hard. Despite years of investments in technology and processes, protecting enterprise-wide data remains a maddeningly elusive goal for chief information security officers (CISOs). Software-as-a-service (SaaS), Web 2.0 technologies, and consumerized hardware increase the number of escape routes for sensitive information. Regulations, statutes, and contractual expectations drown CISOs in audit requests and ratchet up the pressure to do something about the problem. Hordes of vendors confuse CISOs with innumerable sales pitches. Instead of beating your head against the wall, devolve responsibility to the business, keeping controls closest to the people who use the data. IT security should be primarily responsible only for deploying data protection technologies that require minimal or no customization.

It was the annual crunch time between Thanksgiving and the new year, and Nuala O'Connor Kelly had just sent to the printer the first-ever report to Congress by a chief privacy officer. This was it, the historic reporta 40-page description of what O'Connor Kelly had been doing during her first year as the first CPO of the U.S. Department of Homeland Security. Like addressing concerns about DHS's policies with privacy officers from other countries. Examining the department's growing use of biometrics. And reading irate e-mails from the public about controversial initiatives like the Transportation Security Administration's passenger screening program. If O'Connor Kelly was nervous about the grilling she was likely to get once members of Congress got their mitts on her report, she wasn't letting on. "It's actually a great moment for the [privacy] office to sit back and take stock of where we are now and where we're going for the next two, three, four, five years," says O'Connor Kelly, dashing from one meeting to the next with one of her staff members. At the time, O'Connor Kelly was the only federal government CPO whose position was mandated by law and who was required to file an annual report to Congress. But this seemed on the brink of change. Congress's consolidated 2005 appropriations bill, signed by President Bush in December, contains a provision thatdepending on how the White House's Office of Management and Budget interprets itwould create a handful or more of CPOs at federal agencies.

Congrats on your inheritance! Okay, you knew that one's the start of a scam. Here are other come-ons you'll encounter when criminals come knocking. What the average guy might call a con is known in the security world as social engineering. Social engineering is the criminal art of scamming a person into doing something or divulging sensitive information. These days, there are thousands of ways for con artists to pull off their tricks (See: Social Engineering: Eight Common Tactics). Here we look at some of the most common lines these people are using to fool their victims.

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It's been four years since data broker ChoicePoint acknowledged the data security breach that put it in the middle of a media firestorm and pushed data protection to the top of the infosecurity community's priority list. Since then, the business world has made plenty of progress hardening its data defenses -- thanks in part to industry standards like PCI DSS and data breach disclosure laws (click to see state-by-state map) now in place. But the latest data breach to grab headlines illustrates how vulnerable organizations remain to devastating network intrusions. Heartland Payment Systems, the Princeton, N.J.-based provider of credit and debit processing, payment and check management services, admitted Tuesday it was the victim of a data breach some quickly began citing as the largest of its kind. The company discovered last week that malware compromised card data across its network, after Visa and MasterCard alerted Heartland to sinister activity surrounding processed card transactions. The Shadow of ChoicePoint The Heartland breach comes roughly four years after ChoicePoint announced -- as required by California's SB 1386 data breach disclosure law -- that conmen stole personal financial records of more than 163,000 consumers by setting up fake business requests. Since then, much bigger incidents have occurred, most notably the TJX data breach that exposed more than 45 million debit and credit card holders to identity fraud. Heartland President and CFO Robert H.B. Baldwin Jr. said Tuesday that 100 million card transactions occur each month on the compromised systems used to provide processing to merchants and businesses. As of Tuesday, the Privacy Rights Clearinghouse estimated that a total of 251,164,141 sensitive records had been compromised since early 2005. Up to 15 separate cases have been reported since Jan. 1, 2009.

Brief descriptions and links to professional certifications in information security, physical security, audit, investigations, business continuity and more. Certifications provide a way to expand and/or demonstrate professional expertise. A wide variety of certifications are available in security and related disciplines. This directory will compile brief descriptions of certs in information and physical security, business continuity, audit and other areas, with links to details from the issuing organizations. Notes: -- This list will be updated and expanded at The Security Certification Directory on csoonline.com. -- Vendor-specific security certifications will be added in the near future.

Ask a room full of security practitioners for a list of security settings that'll make Internet Explorer (IE) safe to use and you'll either hear laughter or advice to get a new browser like Mozilla Firefox, Opera, Safari or Google Chrome. Even as Microsoft has worked diligently to improve security in its troubled browser, especially in IE7 and the newly-released IE8, security pros simply don't trust it. Most have turned to alternative browsers, especially Firefox. [See: Microsoft Releases IE8, Stresses Security] But the intoxication security pros find in Firefox and the other alternatives comes with a big hangover. When one wakes up from an evening of online adventuring on one of the alternative browsers, the painful reality is that they will never be able to get away from IE completely. The obvious reason is that IE is so tightly integrated into the Windows operating system, though some industry voices have called on Microsoft to divorce it from the OS. [See: Security Expert: Microsoft Should Sever IE from Windows] "We aren't going to be able to get away from IE in the corporate world anytime soon," said Christopher Mendlik, a threat analyst at Wachovia. Besides the tight integration with Windows, there's the simple reality that some business applications will only work when used in IE. At CSOonline and other media outlets, for example, the programs used to post content online tend to be allergic to non-IE browsers. Those who have no choice but to use IE have turned to a number of coping mechanisms.

When the CISO asks to speak to you with that look on his face, you know the news isn't good. We were contacted by one of our third-party vendors, whom we had hired to do analysis on our website traffic. It appears that we have been passing sensitive information to them over the Internet. This sensitive information included data, such as customer names, addresses and credit card information. Because we are a public company, there are many regulatory guidelines that we have to follow like Sarbanes-Oxley (SOX) and the Payment Card Industry's (PCI) data security standard. Fortunately for us, our vendor has retained a copy of everything that we have sent to them. Unfortunately for us, it was six months of information totaling over a terabyte. Since our website is international, the legal department needed to obtain outside council to assist us in this matter. It will be a few days until I receive the data from the vendor.

In this new age of data protection, where most information is stored digitally and paper shredding is commonplace, you don't need to worry about private information ending up in the garbage, right? Steve Hunt shows that assumption is just plain wrong (includes video).

A very heated reaction has followed the interview I conducted yesterday with Robert Carr, CEO of Heartland Payment Systems. One reader even said the resulting Q&A made his "blood boil." Why the outrage? Because Carr did something a lot of people find unacceptable. He threw someone else under the proverbial bus for his company's failure to keep customer credit and debit card numbers out of evil hands. Specifically, he thrust an angry finger at the QSAs who came in to inspect the security controls Heartland had in place to meet the requirements of PCI security. In the article, [Heartland CEO on Data Breach: QSAs Let Us Down] Carr said, "The audits done by our QSAs (Qualified Security Assessors) were of no value whatsoever. To the extent that they were telling us we were secure beforehand, that we were PCI compliant, was a major problem. The QSAs in our shop didn't even know this was a common attack vector being used against other companies. We learned that 300 other companies had been attacked by the same malware. I thought, 'You've got to be kidding me.' That people would know the exact attack vector and not tell major players in the industry is unthinkable to me. I still can't reconcile that." That one comment brought down the house, and not in a favorable way. "I just read Bill Brenner's interview with Heartland Payment Systems' CEO Bob Carr and truthfully, my blood is boiling," Mike Rothman, SVP of strategy at eIQnetworks and chief blogger at Security Incite wrote in a counterpoint piece CSOonline ran today. "Basically, he's throwing his QSA under the bus for the massive data breach that happened under his watch. Basically, because the QSA didn't find anything, therefore he should be off the hook. I say that's a load of crap."

Social engineering and mind games expert Brian Brushwood has not come by his knowledge in the traditional manner of school or business training. Brushwood is the host of the Internet video series Scam School, a show he describes as dedicated to social engineering in the bar and on the street. In addition to his passion for teaching people about social engineering cons, Brushwood is also a touring magician who frequently performs on college campuses and has appeared on the Tonight Show. He first became interested in social engineering years ago as a means to enhance his performance and pull off secret moves successfully. Brushwood said his understanding and use of the term social engineering goes beyond the security industry perception. "When I use the phrase, I am actually talking about an older version of it. Social engineering just basically means the application of social science to the solution of social problems," he said. "In other words, it's getting people to do what you want by using certain sociological principles."

If you think the biggest threat to your sensitive information lies in network security, think again. Once a criminal is inside a building, there are limitless possibilities to what that person can access or damage. Take a look at your building's security. How easy is it to get inside?

Good awareness video to make employees & employers think about physical security ramifications

From a municipal network lockout to illegal access of Barack Obama's cell phone records, 2008 had no shortage of headlines about bad acts by company employees - both those currently employed and former workers. Here we look at five embarrassing breaches that brought publicity to companies they would probably prefer to forget. The incidents taught each company a lesson about security holes in their systems, and also shed light on just how vulnerable sensitive information continues to be to illegal and malicious access.

Travelers arriving at U.S. borders may soon be confronted with their laptops, PDAs, and other digital devices being searched , copied and even held by customs agents -- all without need to show suspicion for cause. Notices are being proposed by the Privacy Office at the U.S. Department of Homeland Security (DHS), which last week released a report approving the suspicionless searches of electronic devices at U.S. borders. The 51-page Privacy Impact Assessment also supported the right of U.S. Immigration and Customs Enforcement agents to copy, download, retain or seize any content from these devices, or the devices themselves, without assigning any specific reason for doing so. Also, while in many cases searches would be done with the knowledge of the traveler in some situations, the report says, "it is not practicable for law enforcement reasons to inform the traveler that his electronic device has been searched." In arriving at the assessment, the Privacy Office argued that such searches of electronic devices were really no different from searches of briefcases and backpacks. They are needed to interdict and investigate violations of federal law at U.S. borders and have been supported by courts in the past, the assessment said.