Group items tagged

Mashable Social Media on questions and answers on Twitter

-13% ask/give product recommendations/advice -67% of people with more than 100 followers ask more questions *because of familiarity with services? ease of use? -the more followers you have, the more likely your questions will be answered -66% of Qs asked have commercial intent

p.252 No clear distinction between questions that may challenge librarians' comfort levels and those that cannot be answered for truly technical reasons; typically answered in 2-4 hours p256 "reference" questions take longer; p.258 where a "thank you" was received, on average, was three times faster than the response time for no "thank you"; 8% were from users in the library.

*SMS reference services perhaps another way to reinforce social media weak links? -SMS services not as quick and pointed as previously expected, but instead could take as much time as any other transaction *But, are they more convenient?? Texting allows response in user's time! -" What all of these differences indicate is that users and librarians both treat SMS as a reference conversation in which both parties are willing to invest texts and time."

Librarian monitors Twitter during class session and suggests resources, provides links

-Librarian as monitor and librarian as embedded resource *librarian monitors classroom discussion in real time, and suggests links/resources as necessary *allows students to get another layer of information besides real-time classroom discussion *augmented reality, library-style? Information layers over what is occurring in real-time *librarian is not participating, but instead providing additional info as conversations and discussions present themselves *allows at least one person to dig deeper, and give more in-depth examination to questions/ideas posed *embed librarians into conversations from afar (book discussions, etc?) and augment what is discussed

If conversations happen over SMNs, a librarian can chime in with stats, info, and relevant links *how to avoid being creepy or stalkerish?

p.403 SMS reference early adopters: Curtin University of Technology in Western Australia & Southeastern Louisiana University, USA. p.404 unless you are quite concise, librarians may need to learn some texting abbreviations. It is possible to send the response in multiple messages (known as spanning); however, our librarians try very hard to fit a reply into one.It is made very clear that SMS reference should be used for short simple factual questions.

-text messaging popular among younger users, perhaps a way to keep users involved with the library? -text message reference can relieve some of the barriers to reference (embarrassment, language, location) *social media reference can do the same!

create a social media strategy via a website by answering questions