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Lorri Mon

Sonia Herman (2007) SMS reference: keeping up with your clients. The Electronic Library... - 0 views

www.emeraldinsight.com.proxy.lib.fsu.edu/journals.htm

digital reference sms text messaging libraries text messaging

shared by Lorri Mon on 01 Oct 11 - No Cached
  • Lorri Mon on 01 Oct 11
     
    p.403 SMS reference early adopters: Curtin University of Technology in Western Australia & Southeastern Louisiana University, USA. p.404 unless you are quite concise, librarians may need to learn some texting abbreviations. It is possible to send the response in multiple messages (known as spanning); however, our librarians try very hard to fit a reply into one.It is made very clear that SMS reference should be used for short simple factual questions.
  • Miki Wolfe on 31 Oct 11
     
    -text messaging popular among younger users, perhaps a way to keep users involved with the library? -text message reference can relieve some of the barriers to reference (embarrassment, language, location) *social media reference can do the same!
Lorri Mon

Alexa Pearce, Scott Collard, Kara Whatley, (2010) "SMS reference: myths, markers, and ... - 0 views

www.emeraldinsight.com.proxy.lib.fsu.edu/journals.htm

digital reference sms text messaging text messaging libraries

shared by Lorri Mon on 01 Oct 11 - No Cached
  • Lorri Mon on 01 Oct 11
     
    p.252 No clear distinction between questions that may challenge librarians' comfort levels and those that cannot be answered for truly technical reasons; typically answered in 2-4 hours p256 "reference" questions take longer; p.258 where a "thank you" was received, on average, was three times faster than the response time for no "thank you"; 8% were from users in the library.
  • Miki Wolfe on 31 Oct 11
     
    *SMS reference services perhaps another way to reinforce social media weak links? -SMS services not as quick and pointed as previously expected, but instead could take as much time as any other transaction *But, are they more convenient?? Texting allows response in user's time! -" What all of these differences indicate is that users and librarians both treat SMS as a reference conversation in which both parties are willing to invest texts and time."
Lorri Mon

Beth Stahr, 2009. SMS library reference service options. LIBRARY HI TECH NEWS Number 3/... - 0 views

www.emeraldinsight.com.proxy.lib.fsu.edu/journals.htm

sms text messaging libraries digital reference text messaging

shared by Lorri Mon on 01 Oct 11 - No Cached
  • Lorri Mon on 01 Oct 11
     
    p.13 24/7 SMS service consortium (2009): Alliance Library System, SJSU, TAP Information Services, Bradley University, South Central Regional Library Council & Altarama Information Systems. Article includes statistics on cell phone usage & texting from 2007 Pew Internet & American Life Project survey ("58 percent of Americans surveyed have sent or received text messages") and 2008 Student Monitor survey ("nearly nine in ten students own a cellular telephone"; "students spend 37.8 percent of their cellphone usage time texting")
  • Miki Wolfe on 31 Oct 11
     
    -utilization of SMS reference services can establish a connection with patrons, and establish the library is receptive to new ideas -limitations to SMS services can be overcome -length: use URL shorteners or multiple texts, or use one text to invite the patron to call for a longer answer -SMS shorthand can be learned/acquired -SMS staffing can be an issue, but can be handled at multiple access points *people's changing perceptions of access and networking make SMS reference more feasible. *users want short pieces of info more frequently, perfect for the SMS format *with the rise of smartphones, URL shortened links can be sent and accessed immediately
Lorri Mon

Libraries Offering SMS Reference Services - Library Success: A Best Practices Wiki - 0 views

www.libsuccess.org/index.php

sms text messaging libraries text messaging digital reference

shared by Lorri Mon on 01 Oct 11 - Cached
  • Lorri Mon on 01 Oct 11
     
    SMS text messaging services in libraries
  • Miki Wolfe on 04 Dec 11
     
    Google Voice by far the most popular option for libraries. Its features allow email, text and phone reference all frmo one account, at multiple access points. However: http://www.textalibrarian.com/mobileref/why-we-dont-use-the-google-voice-as-an-sms-gateway-its-illegal/ (violates Google Terms of Service, technically) but: http://www.slideshare.net/chadmairn/using-text-messaging-to-enhance-library-services
Miki Wolfe

The Benefits of Facebook "Friends:" Social Capital and College Students' Use of Online ... - 3 views

onlinelibrary.wiley.com/...full

social media facebook social

shared by Miki Wolfe on 11 Oct 11 - No Cached
  • Miki Wolfe on 12 Oct 11
     
    -"information technology may enhance place-based community and facilitate the generation of social capital" (Facebook a place to enhance relationships, not connect with total strangers) *libraries need to take this into account when setting up pages and connecting with people/places -"We use Facebook as a research context in order to determine whether offline social capital can be generated by online tools. The results of our study show that Facebook use among college-age respondents was significantly associated with measures of social capital." *libraries want to accumulate social capital, but have to be aware that it does not always translate in a linear fashion (i.e. I like you online, I will visit in person offline.) -" Bourdieu and Wacquant (1992) define social capital as "the sum of the resources, actual or virtual, that accrue to an individual or a group by virtue of possessing a durable network of more or less institutionalized relationships of mutual acquaintance and recognition" (p. 14). The resources from these relationships can differ in form and function based on the relationships themselves." *social capital= social presence = libraries maintain a sense of space online and offline -"Greater social capital increases commitment to a community and the ability to mobilize collective actions, among other benefits. " *libraries can advocate for the common good, and can be a bridge over the increasing digital divide
  • ...3 more comments...
  • Miki Wolfe on 12 Oct 11
     
    -"bridging and bonding social capital. The former is linked to what network researchers refer to as "weak ties," which are loose connections between individuals who may provide useful information or new perspectives for one another but typically not emotional support...(also) "maintained social capital," permits us to explore whether online network tools enable individuals to keep in touch with a social network after physically disconnecting from it. *libraries want bridging social capital, but especially maintained social capital.. but how to achieve this?? -"Because online relationships may be supported by technologies like distribution lists, photo directories, and search capabilities, it is possible that new forms of social capital and relationship building will occur in online social network sites. Bridging social capital might be augmented by such sites, which support loose social ties, allowing users to create and maintain larger, diffuse networks of relationships from which they could potentially draw resources" *Flickr, YouTube channels, Storify, FB, blogs, location-based apps -"friendsickness: refers to the distress caused by the loss of connection to old friends when a young person moves away to college" *how can libraries engender the same feelings/retain the relationship when people relocate? *"maintained" social capital will keep online relationships intact even when physical geography separates people *how can libraries "maintain" social capital? *ettiquette of posting/page behavior affects social capital, particularly maintained social capital (users don't have to disconnect, they can just "hide") *how can libraries generate that neighborhood feel online, how can they evoke the friendsickness response in people who relocate or otherwise lose physical contact with the library? The library as an online presence must work to bridge social capital and then maintain social capital
  • Miki Wolfe on 12 Oct 11
     
    social capital akin to "Klout"?
  • Miki Wolfe on 12 Oct 11
     
    -"Facebook might make it easier to convert latent ties into weak ties, in that the site provides personal information about others, makes visible one's connections to a wide range of individuals, and enables students to identify those who might be useful in some capacity (such as the math major in a required calculus class), thus providing the motivation to activate a latent tie. These weak ties may provide additional information and opportunities, which are expressed as dimensions of bridging social capital that speak to interaction with a wide range of people and the more tolerant perspective this might encourage. Facebook seems well-suited to facilitate these experiences, in that detailed profiles highlight both commonalities and differences among participants." *the library can use GIS info and the info gained from the revamped "insights" page to target latent ties, or friends of friends, in order to change those ties into weak ties
  • Miki Wolfe on 12 Oct 11
     
    libraries need to aim for low/weak ties, not strong or close ties, with the community. Weak ties are still acceptable in social media, and are more powerful than latent ties, which in turn are better than none at all.
  • Miki Wolfe on 12 Oct 11
     
    -"The strong linkage between Facebook use and high school connections suggests how SNSs help maintain relations as people move from one offline community to another. It may facilitate the same when students graduate from college, with alumni keeping their school email address and using Facebook to stay in touch with the college community. Such connections could have strong payoffs in terms of jobs, internships, and other opportunities. Colleges may want to explore ways to encourage this sort of usage." *also, libraries!!
Miki Wolfe

Analyzing the Factors Influencing the Successful Design and Uptake of Interactive Syste... - 0 views

eprints.qut.edu.au/1912

shared by Miki Wolfe on 22 Oct 11 - No Cached
  • Miki Wolfe on 23 Oct 11
     
    -"An interdisciplinary approach that brings together views and expertise from sociology, urban studies, interaction design, and related disciplines will assist with efforts to facilitate urban neighborhood community building, social inclusion, public consultation and debate, fair access to local information and services, urban sustainability, and healthier local economies." (66) *this interdisciplinary approach can work for libraries too! -""portfolio of sociability"" (67) *collection of virtual tools that help to establish and maintain connections (both close, weak and latent) -"The Internet has not substituted but supplemented off-line interaction with online interaction...the Internet as well as mobile communication devices such as mobile phones, laptops, and personal digital assistants (PDA) allow people to maintain social ties in different ways by taking advantage of new features." (67) *people use these devices to strengthen already existing ties, not create new ones, mostly -"Wellman argues that, while people become more accustomed with the features these tools offer, the nature of the social ties that people establish and maintain changes from "door-to-door" and "place-to-place" relationships to "person-to-person" and "role-to-role" relationships. He creates a holistic theoretical framework that builds on the dual nature in the interplay between community and the individual. He describes the emerging qualities of this behavior as networked individualism." (67) *as location becomes less important, networks become more important. People are less attracted to that which is in their geographical area, and more inclined to seek out like-minded people in similar areas of interest
  • ...1 more comment...
  • Miki Wolfe on 23 Oct 11
     
    *How to create social spaces that enhance people's physical ties to a community? How to create an online space that translates seamlessly into a physical location? What can be created across social networks that highlights the desirability of the public library? (Maybe each SNS needs its own area to shine.. i.e. FB for chat/community; Twitter for link/event sharing; Flickr for photos, etc)
  • Miki Wolfe on 23 Oct 11
     
    -"The act of reappropriation (e.g., from the professional use of a pager to the social use of SMS) implies that there are opportunities to design and develop purpose-built systems from the ground up, which, instead of merely trying to make ends meet, take the unique requirements into account of the social- and place-based context in which they are used. (67) *tech can be re-purposed to market and develop community ties *people used to have to deal with geographical restrictions, and created social networks from geography, not interest or desire. This led, for some people, to an atrophying of interests, due to lack of community. SNSs allow people to find other people with shared interests, and develop them. Libraries can assist in shared communities over SNSs by providing links and resources to a variety of information. -"Place and proximity continue to matter in every socioeconomic context, because there are no Internet applications that can completely substitute real-time, co-located, face-to-face interaction" (68) *engage them online, bring them into the library proper *neighborhood ties still matter, but now they are place-independent. While proximity matters for some interactions, the majority of social ties can be maintained independently of physical location
  • Miki Wolfe on 23 Oct 11
     
    -In the absence of a common enemy, a shared purpose or a pre-existing village-like atmosphere, are there other reasons and motivations for social encounters to occur and for the formation of residential networks in urban neighborhoods? (72) *the idea of urban tribes, still loosely held together by geography but now also united by common interest (people can find each other in large cities) -"The findings of these sociological studies provide essential insights for a new design methodology that can guide the successful development of interactive systems and devices that can stimulate local interaction and animate urban neighborhoods." (73) *bring people to libraries! (even if they just visit online at an eBranch) *in order to be effective, people must participate in the design and implementation of the project. They have to have a voice. *no more one-way channels of broadcasting, there has to be communication and an exchange of ideas between institution and people in order to foster that sense of community *where the author talks about the size, growth and critical mass of the perceived system, he is talking about FB (refers to it as an "urban tribe incubator")
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