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Miki Wolfe

Analyzing the Factors Influencing the Successful Design and Uptake of Interactive Syste... - 0 views

shared by Miki Wolfe on 22 Oct 11 - No Cached
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    -"An interdisciplinary approach that brings together views and expertise from sociology, urban studies, interaction design, and related disciplines will assist with efforts to facilitate urban neighborhood community building, social inclusion, public consultation and debate, fair access to local information and services, urban sustainability, and healthier local economies." (66) *this interdisciplinary approach can work for libraries too! -""portfolio of sociability"" (67) *collection of virtual tools that help to establish and maintain connections (both close, weak and latent) -"The Internet has not substituted but supplemented off-line interaction with online interaction...the Internet as well as mobile communication devices such as mobile phones, laptops, and personal digital assistants (PDA) allow people to maintain social ties in different ways by taking advantage of new features." (67) *people use these devices to strengthen already existing ties, not create new ones, mostly -"Wellman argues that, while people become more accustomed with the features these tools offer, the nature of the social ties that people establish and maintain changes from "door-to-door" and "place-to-place" relationships to "person-to-person" and "role-to-role" relationships. He creates a holistic theoretical framework that builds on the dual nature in the interplay between community and the individual. He describes the emerging qualities of this behavior as networked individualism." (67) *as location becomes less important, networks become more important. People are less attracted to that which is in their geographical area, and more inclined to seek out like-minded people in similar areas of interest
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    *How to create social spaces that enhance people's physical ties to a community? How to create an online space that translates seamlessly into a physical location? What can be created across social networks that highlights the desirability of the public library? (Maybe each SNS needs its own area to shine.. i.e. FB for chat/community; Twitter for link/event sharing; Flickr for photos, etc)
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    -"The act of reappropriation (e.g., from the professional use of a pager to the social use of SMS) implies that there are opportunities to design and develop purpose-built systems from the ground up, which, instead of merely trying to make ends meet, take the unique requirements into account of the social- and place-based context in which they are used. (67) *tech can be re-purposed to market and develop community ties *people used to have to deal with geographical restrictions, and created social networks from geography, not interest or desire. This led, for some people, to an atrophying of interests, due to lack of community. SNSs allow people to find other people with shared interests, and develop them. Libraries can assist in shared communities over SNSs by providing links and resources to a variety of information. -"Place and proximity continue to matter in every socioeconomic context, because there are no Internet applications that can completely substitute real-time, co-located, face-to-face interaction" (68) *engage them online, bring them into the library proper *neighborhood ties still matter, but now they are place-independent. While proximity matters for some interactions, the majority of social ties can be maintained independently of physical location
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    -In the absence of a common enemy, a shared purpose or a pre-existing village-like atmosphere, are there other reasons and motivations for social encounters to occur and for the formation of residential networks in urban neighborhoods? (72) *the idea of urban tribes, still loosely held together by geography but now also united by common interest (people can find each other in large cities) -"The findings of these sociological studies provide essential insights for a new design methodology that can guide the successful development of interactive systems and devices that can stimulate local interaction and animate urban neighborhoods." (73) *bring people to libraries! (even if they just visit online at an eBranch) *in order to be effective, people must participate in the design and implementation of the project. They have to have a voice. *no more one-way channels of broadcasting, there has to be communication and an exchange of ideas between institution and people in order to foster that sense of community *where the author talks about the size, growth and critical mass of the perceived system, he is talking about FB (refers to it as an "urban tribe incubator")
Lorri Mon

Why We Check In: The Reasons People Use Location-Based Social Networks - 0 views

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    Why people check in to services like foursquare and gowalla - meetups,, tracking, personal diary, 
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    *people like the aspect of games, and its easy when combined with locational awareness *if you are going somewhere anyway, why not get points/credit? It's the competition aspect -some use it as a way to track habits... personal diary... business tracker
Miki Wolfe

5 Best Practices for Digital Marketers in 2012 - 1 views

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    1. Own your voice, don't share it *locate and identify key words and phrases to appeal to patrons, don't copy or imitate 2. Resolve to be relevant -five need states: utility, entertainment, information, rewards and recognition *online pyramid of needs? How does it compare to Maslow? 3. Context is King, and Content is Queen -value = creativity + technology *relevant content + context is essential to connect with consumers 4. The Data is smarter, are you? *change the way the data is measured 5. They's changed the channel *98% of 18-24 yr olds use social media *use social media in new ways to catch consumers, and enhance brand prestige/awareness
Lorri Mon

PLA - Foursquare for Libraries | Public Libraries Online - 1 views

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    Foursquare at Topeka-Shawnee County Public Library
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    -easy way to market libraries, and encourage participation *a way to measure the online neighborhood in a physical sense *play games with patrons, connect! -add tags, tips, to-do lists, events and "shout-outs"
Lorri Mon

Sonia Herman (2007) SMS reference: keeping up with your clients. The Electronic Library... - 0 views

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    p.403 SMS reference early adopters: Curtin University of Technology in Western Australia & Southeastern Louisiana University, USA. p.404 unless you are quite concise, librarians may need to learn some texting abbreviations. It is possible to send the response in multiple messages (known as spanning); however, our librarians try very hard to fit a reply into one.It is made very clear that SMS reference should be used for short simple factual questions.
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    -text messaging popular among younger users, perhaps a way to keep users involved with the library? -text message reference can relieve some of the barriers to reference (embarrassment, language, location) *social media reference can do the same!
Miki Wolfe

The Benefits of Facebook "Friends:" Social Capital and College Students' Use of Online ... - 3 views

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    -"information technology may enhance place-based community and facilitate the generation of social capital" (Facebook a place to enhance relationships, not connect with total strangers) *libraries need to take this into account when setting up pages and connecting with people/places -"We use Facebook as a research context in order to determine whether offline social capital can be generated by online tools. The results of our study show that Facebook use among college-age respondents was significantly associated with measures of social capital." *libraries want to accumulate social capital, but have to be aware that it does not always translate in a linear fashion (i.e. I like you online, I will visit in person offline.) -" Bourdieu and Wacquant (1992) define social capital as "the sum of the resources, actual or virtual, that accrue to an individual or a group by virtue of possessing a durable network of more or less institutionalized relationships of mutual acquaintance and recognition" (p. 14). The resources from these relationships can differ in form and function based on the relationships themselves." *social capital= social presence = libraries maintain a sense of space online and offline -"Greater social capital increases commitment to a community and the ability to mobilize collective actions, among other benefits. " *libraries can advocate for the common good, and can be a bridge over the increasing digital divide
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    -"bridging and bonding social capital. The former is linked to what network researchers refer to as "weak ties," which are loose connections between individuals who may provide useful information or new perspectives for one another but typically not emotional support...(also) "maintained social capital," permits us to explore whether online network tools enable individuals to keep in touch with a social network after physically disconnecting from it. *libraries want bridging social capital, but especially maintained social capital.. but how to achieve this?? -"Because online relationships may be supported by technologies like distribution lists, photo directories, and search capabilities, it is possible that new forms of social capital and relationship building will occur in online social network sites. Bridging social capital might be augmented by such sites, which support loose social ties, allowing users to create and maintain larger, diffuse networks of relationships from which they could potentially draw resources" *Flickr, YouTube channels, Storify, FB, blogs, location-based apps -"friendsickness: refers to the distress caused by the loss of connection to old friends when a young person moves away to college" *how can libraries engender the same feelings/retain the relationship when people relocate? *"maintained" social capital will keep online relationships intact even when physical geography separates people *how can libraries "maintain" social capital? *ettiquette of posting/page behavior affects social capital, particularly maintained social capital (users don't have to disconnect, they can just "hide") *how can libraries generate that neighborhood feel online, how can they evoke the friendsickness response in people who relocate or otherwise lose physical contact with the library? The library as an online presence must work to bridge social capital and then maintain social capital
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    social capital akin to "Klout"?
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    -"Facebook might make it easier to convert latent ties into weak ties, in that the site provides personal information about others, makes visible one's connections to a wide range of individuals, and enables students to identify those who might be useful in some capacity (such as the math major in a required calculus class), thus providing the motivation to activate a latent tie. These weak ties may provide additional information and opportunities, which are expressed as dimensions of bridging social capital that speak to interaction with a wide range of people and the more tolerant perspective this might encourage. Facebook seems well-suited to facilitate these experiences, in that detailed profiles highlight both commonalities and differences among participants." *the library can use GIS info and the info gained from the revamped "insights" page to target latent ties, or friends of friends, in order to change those ties into weak ties
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    libraries need to aim for low/weak ties, not strong or close ties, with the community. Weak ties are still acceptable in social media, and are more powerful than latent ties, which in turn are better than none at all.
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    -"The strong linkage between Facebook use and high school connections suggests how SNSs help maintain relations as people move from one offline community to another. It may facilitate the same when students graduate from college, with alumni keeping their school email address and using Facebook to stay in touch with the college community. Such connections could have strong payoffs in terms of jobs, internships, and other opportunities. Colleges may want to explore ways to encourage this sort of usage." *also, libraries!!
Miki Wolfe

CONNECTIVITY DOES NOT ENSURE COMMUNITY: ON SOCIAL CAPITAL, NETWORKS AND COMMUNITIES OF ... - 1 views

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    -"in local contexts, the internet holds the potential to grow strong communities of place which are rich in social capital." *social networks mimic neighborhoods in real life. A sense of community can be fostered online, by strengthening latent ties in the community. These latent ties, elevated into weak ties, can be sustained over distances, whereas a physical location relies mostly on geography -"Community could be defined as a collective problem-solving, resource-sharing, interactive and distinct segment of a communicative ecology or society." (31) *does the online environment contribute to the depersonalization of society? Or does it create new, closer connected communities of people with similar interests and goals? (People in neighborhoods may be united by geography, but that's all.) -"The ability to combine face-to-face interaction and local activism with the individuality and flexibility of the online environment is a key advantage of community networks" (34) *proximity is helpful,but so are shared interests. Combine both and the potential is unlimited -"The developer's attention has to shift from mere access to information to use of information. Otherwise these projects regularly result in sophisticated technical products, yet without a social concept it is unlikely that the community will accept them: 'If you build it, they will not necessarily come' (35) *especially key in areas of social media, where navigation of media is as important as a viable site
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    - table on p 36: System vs Community designs. -goal is ultimately to increase social capital both online and offline, and take ties in the online community to better growth in offline community -digital divide serves to reinforce already existing gaps, and further weakens the community
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