… and only after threatening to go and make the situation public! Their support claims that there are "on going" problems with the server we're hosted on and that they are working to fix it.
unlimited ways to custiomise the functionality of each website (backend sql, mail, web) via cPanel and .htaccess without the need for a support ticket (so far) to change something or enable something..
Live chat support was good back when I first signed up. Now, they are not very knowledgeable. Most of the time, they need to contact the admin for help and then their favorite line is to tell you to submit trouble ticket which then take at least 5 hours for a response that asking for more information. Ticket support quality is deteriating also.
I amost lost one of my domains, due mainly to me missing the renewal date by a fair margin. I would very much like to thank the crew at Host Gator for their superb service in helping me recover it and perhaps saving me a lot of money.
Ok, I've been with several hosting companies since I wandered into this mysterious world a shade under a decade ago and hostgator has been my front running favorite for a while now. So when my sister came to me and asked for help setting up a vlog my choice for a host was obvious.
I receive email and registers receive email from my blog as being from bhusername@box286.domainname.com. BUT the email address webmaster@domainname.com actually exists. So how do I fix that?
I think I may have accidentally deleted a couple files or folders in the highest hierarchy of my account (/home) where the .cpanel, public_ftp, public_html, etc. folders and files are located.
Well, I've got myself up and running with HostGator and I now find everything very user-friendly and easy, even if I had to ask a few questions to the live support team on setup.
Gator458 has been up and down for the past two days. I have submitted a trouble ticket and received one responce late last night. I replied this morning and still over 6 hours later I have not received any other answers.
I was reading Dave and his concerns with Support. My most recent issue was more with them not verifying that they actually fixed the problem. I had an issues with error_log file being all over the place.
I just purchased a dedicated server, and also have a resellers account. Total I'm paying out to hostgator is almost $250 a month. But for those considering upgrading to a dedicated server, think hard first.