As methods of doing business and customer expectations grow and change, small businesses (and especially independent or locally-owned restaurants) must be ready to meet demand whenever and wherever it exists. Incorporating a mobile point of sale (POS) system into your small business is one of the best ways.
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How A Mobile POS System Can Expand Your Business - BNG Point-of-Sale - 1 views
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Certain mobile POS systems work with larger systems, meaning business owners can monitor updates from their store from their smartphone or tablet.
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Today, there are dozens of free and paid mobile POS systems to choose from, allowing small business owners to select the right system that best fits their business’ unique needs.
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If your business relies on frequent travel to complete sales, a mobile POS system could be a cost-effective way to streamline your procedures and put your product in the hands of more customers, all while managing the daily operations from the convenience of your phone.
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This article discusses why more and more businesses are using mobile point-of-sale systems in 2020. Mobile POS systems can serve a variety of different industries, including the hospitality industry. They provide a convenient way to monitor daily operations from any location. More specifically, they can monitor inventory, employee hours, sales numbers and create custom reports. It also discussed three popular mobile POS systems, which are Payanywhere, Duet and PayPal Here.
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10 ways smart technology is reshaping the hotel industry | Hotel Management - 0 views
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This article is about how the hotels are finding ways to make it more technology savvy. It ranges from remote check in or check out ro energy saving tactics. It is a great article to read to see what hotels are doing.
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Travel Agents Are Increasingly Using Global Distribution Systems to Book Hotels - Skift - 0 views
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shifting in a dynamic marketplace, they remain useful for travel agents around the world.
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I really like how this line pertains to the discussion that we had this week. It proves that GDS still has a role only that its role is shifting.
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using a global distribution system more than they did two years ago, le
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Hotels pay a fee of about 20 percent on a booking when they sell a room on a global distribution platform, leading many to look for other distribution solutions like encouraging travelers to book direct online or using online booking sites
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The hotel prefers getting all the profit thats whys they encourage the use of their websites and offer rewards to guest that do. My mom is a member of Marriott rewards program and most of the time can get a better deal from direct booking and save hours of searching.
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it helps hotels manage their presence on a variety of distribution platforms.
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ely on the GDS as an essential operating system for conducting hotel research and booking reservations,
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o generate incremental revenue and maximize revenue per available room through the power of the GDS.”
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63 percent of those polled indicated they tend to book away from hotels that don’t offer the best rate on global distribution system
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said they will book the best deal they find regardless of the advertising content the systems push them.
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This shows peoples motives and how they will spend their time looking just to save money even if it is just a few bucks.
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It could also be that agents don’t make any commission on sites like Airbnb and Homeaway, so don’t have the incentive to book them for clients.
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This article discusses how travel agents are starting to increasingly use GDS to book for their clients. The article also talks about how people are looking for the best price and care more about that than the advertisement. Hotels want their guest to direct book through their website in order to not have to share profits with others. Hotels pay fees to be on these websites and travel agents are starting to use it more. The article emphasizes the role that GDS has come to evolve to.
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The Future of Hospitality: PMS and the Rise of New Technologies | By Harvery Norman - H... - 0 views
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The hospitality business has experienced numerous changes in the past decade, mainly because of latest developments to innovations that totally changed the way we book lodging rooms and enjoy the services that accommodation business offer.
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As new innovations rise, our necessities and desires continue changing, influencing hoteliers to take their guest experience to the next level and give the most ideal guest experience.
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Relatively every hotel today depends on a PMS (Property Management System) to operate and streamline the majority of their day by day activities and steadily enhance their business.
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In this fascinating article by hospitalitynet.org the future of property management systems and new technologies are discussed. New PMS systems are being developed to integrate other softwares to make the experiences for both guests and employees more pleasurable. These new integrations allow for better forecasting models, pricing models, and better guest satisfaction. The future is in artificial intelligence as hotels are now implementing the use of mobile phones for check in and keys, robots and chatbots to help check in guests and deliver them things they might need, as well as the use of technology like robots to help implement a 24/7 customer service experience. This technology makes it easier for employees especially for busy times and night shifts as well as robots can now serve the same purpose as humans in terms of delivering products and service. This leaves the simpler jobs for the robots and humans can now do more managerial positions and focus on customer service or help when in need. - ...1 more comment...
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The article talks about the importance of PMS in the hospitality industry. It gives a context where PMS has positively impact the industry by saving labor time and making the work more efficiency for hotel supervisors and staff. The article also touches on the integration of different system with the PMS as a way of evolution. lastly, the article explain in the incursion of the mobile phone as another connection to the PMS and its futures implications. -
This article is about PMS and how the rise of technologies will help the industr]y -
The hospitality industry had changed a lot over the past few years. Innovations have changed how a hotel advertises to its customers. A new look at PMS will keep hotels on top of the technology game.
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How the pandemic solidified contactless payment | Mobile payments | Fast Casual - 0 views
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While convenience is still important, the pandemic has put a spotlight on how safe mobile payment is, both from a data security and a public health perspective.
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While still popular, cash is falling out of favor as more and more people use credit and debit for even small purchases under $10. And in today's pandemic where cash can be a vehicle for virus transmission, people are even more reluctant to use it.
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people who use mobile wallets make purchases at a rate 23% higher than those who pay with physical cash or card, and spend 2.4% more per transaction. The reason is similar to why people spend more on credit cards than when they use cash — because the money doesn't feel real.
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As American businesses begin to reopen, informed consumers will be reluctant to touch shared devices like pinpads and payment terminals, and they won't be enthusiastic about handling cash. Contactless mobile payments will become a necessity for public health.
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69% of restaurant goers find waiting for the check the most frustrating part of the dining experience; on average, it takes 12 minutes to pay from the time a guest requests the bill. Pay at Table allows guests to pay for their meal when they're ready, on their own time schedule without that waiting period. They do it all from their mobile device.
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And when guests have money stored with a brand, visits among these guests increase because they've already made a commitment to keep coming back.
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NFC payment is likely to increase in popularity, especially in this time when everyone is looking for ways to minimize physical contact throughout the shopping experience.
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This article is about touch less payments after COVID. It focused on three options: Paying at the table, the value touch less POS brings, and Near Field Communications which is used with Google and Apple Pay.
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Finding a Cloud-Based PMS Solution That Will Take Your Hotel Business to the Next Level... - 0 views
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Finding a Cloud-Based PMS Solution That Will Take Your Hotel Business to the Next Level
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Ever since the start of the 2000s, cloud solutions have been adopted commercially with constant growth.
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These systems come with many benefits such as cost-saving, greater customer
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satisfaction, and improved operations.
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Improved usability and flexibility
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Operations are streamlined and simplified while reducing the need to do things manually.
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Furthermore, the system can be accessed through any device, anywhere.
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An all-in-one solution enhances all these capabilities even further, as it offers various integrations within the system and staff members don't need to jump from one software to another.
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Better user experience
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With new all-in-one cloud PMS solutions such as mycloud, the system can be customized to your current operations and change very little in your processes, meaning that employees can easily get used to the new system.
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At the same time, these kinds of systems also come with an adjustable interface and every employee can set it up to their preferences.
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Zero Installation and Maintenance
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However, even though most cloud solutions are easy to install, companies usually need IT professionals to configure them and maintain them.
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The new generation of web-based hotel PMS solutions addresses these issues. Their implementation requires no technical knowledge whatsoever and anyone with basic computer knowledge can handle them.
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The best features of cloud solutions, therefore, include:
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Zero CAPEX and no upfront investment
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Easy to use plans that are pocket-friendly
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Pay as you use plans that help hoteliers run technology only on OPEX
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All the updates, upgrades, and maintenance are done automatically by the provider and there is no need to have an in-house team of IT experts to babysit your system.
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Your hotel property management system needs to give you all the tools you need to manage data and operations without requiring any additional effort or investment on your part.
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Are You Leveraging the Benefits of Hotel PMS Integrations? - 0 views
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hotel property management system is not an integrated one. This means, as a standalone application, the Hotel PMS you have adopted is doing a great job by bringing in the much-needed higher degree of automation. But it lacks integration capabilities with a host of operationally imperative third-party hospitality technology solutions like channel manager, online reputation management solutions and many more.
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#1 – Channel Manager Integration
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The two-way integration between the Hotel PMS System and the channel manager software helps you update all the OTAs with your rates and inventory in real-time. reservations made on any OTA will reflect in your Hotel PMS in real-time, making sure that there is no discrepancy on the availability of rooms on various channels. Similarly, this integration updates reservation cancellations/modifications on all the sales channels.
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Hotel PMS that is integrated with online reputation management solution
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#2 - Reputation Management Solution Integration
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Benefits- Real-time and automatic update of inventory & rates across multiple OTAs- Increased online visibility of your hotel leads to more booking coming from OTAs- No more overbooking/double booking- Save time
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#3 - Booking Engine Integration
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Benefits- Collect personalized feedback from your guest- Analyze guest sentiment, understand their concerns and serve them better- Read and reply to reviews from 150 plus platforms- Effectively increase your online score and rating
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The Hotel PMS System automatically sends out the email to the guest seeking their feedback on your services. This process helps increase your chances of getting more reviews from your guest and displays latest reviews online. All these help you to generate more bookings.
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The Hotel PMS Software and Booking Engine integration turns your hotel website into a source of driving more direct bookings. Moreover, see if your Hotel PMS partner can help you with a booking engine that can be integrated with your Facebook page. This helps you get more bookings from your Facebook page.
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It helps you turn lookers into bookers on your TripAdvisor page. Here too, you can save on hefty OTA commission fees.
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Benefits- Get more direct bookings- Lower your dependency on OTAs- Save significantly on huge OTA commission- Earn more room revenue and increase your profitability
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#4 – Revenue Management Integration
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it is advisable to adopt a hotel property management system that comes integrated with a host of smart and intuitive revenue management tools
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The PMS captures all types of discounts and refunds given on orders created at the POS in real-time and also captures category-wise POS details, so that sales are posted on appropriate account heads. Moreover, the integration also enables you to accept payments in multiple ways including cash, credit card, debit card, cheque, coupons, via online transfer methods like wallets, etc.
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Benefits- Ensures efficient and streamlined billing process- Zero billing discrepancies, no loss of revenue- Get insights on performance of all the POS outlets at your hotel
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Using the PMS that integrates with different operational processes in the hotel can extremely benefit the managers, as they will have more time to work on improving the guests' experience, rather than supervising the operations related to PMS and other hotel departments' interactions. In this article, the different types of PMS integrations are described, along with the benefits of implementing those integrations.
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3 Best Free and Open Source Event Management Software - 1 views
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3 Best Free and Open Source Event Management Software
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the software had to offer at least the following functionalities: Enable organizers to create an event page or website with details such as location and times. Allow attendees to register for events and/or buy tickets/passes.
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Other important event management features include attendee management, barcode/QR scanning, email marketing, and mobile apps. However, these features were not requirements for inclusion in this list.
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Allevents.in is an event discovery and online ticketing platform that doubles as an event management tool. The platform helps you tap into an existing base of event-goers online and reach audiences more quickly than setting up a web page from scratch would.
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Event setup is quick and easy. Integration with various social networks makes it easier to promote and market events. Ability to create discount codes is a much-needed functionality. The user interface could be simplified further to make it easier to navigate.
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Eventleaf is a tool that allows you to create and promote event pages, as well as register attendees and sell tickets. The free version of the tool allows you to register up to 100 attendees per year, regardless of the number of events. It also allows you to build event websites and set up marketing campaigns for events.
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It has a short learning curve, and it’s easy to navigate. There is a high level of customization in the design and registration requirements when creating an event page. It needs an auto-save functionality on the event creation page. It lacks the ability to adjust the audience when sending out email campaigns or surveys.
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Odoo Events is open source software that offers features for all stages of the event planning process. You can use it to design and set up events pages, organize and schedule events on an event calendar, and manage attendee registrations. You can also use it to promote events via email marketing; integrate with social media, SEO tools, and Google Analytics; and do online and offline ticket sales.
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Customizability of the interface. The tool is flexible enough to cater to the diverse needs of different users. Self-service means users have to fix any glitches or errors by themselves. Getting direct support from the vendor or affiliates is possible but can be pricey.
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To help you evaluate event management solutions, here are some important points to keep in mind:
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Size of events you plan to host:
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Marketing and promotions needs:
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Deployment options:
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This article shows us top 3 free even management softwares. Before choosing your software, keep these 3 things in mind: size of the event, marketing and promotion needs and deployment options.
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Gett Lands $100 Million for Ground Transit for Corporate Travelers: Travel Startup Fund... - 2 views
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This week, travel startups announced more than $101 million in funding.>>Gett, which helps corporate travelers book taxis and ridehailing services, has raised $100 million in a funding round led by unnamed investors.
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Gett lets corporate clients book and manage all their ground travel providers, such as local on-demand taxi operators, chauffeured car services, and ride-hailing services, in one booking tool.
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Companies can use Gett to manage bookings, users, and expenses and make sure their employers have safe options while on the road. Gett said a third of Fortune 500 companies use its services.
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Triparound is a travel tech company that aims to bring travel planning into the future. Its business-to-business software strives to help travel professionals to do more with less.The tool offers to help hotels manage guest trip-related requests, such as for booking local experiences and attractions. Its software for travel advisors and destination management companies includes an itinerary builder. The tool aspires to make it easier to find, create, present, and manage itineraries online.
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Gett, a travel start up that assists in trips for larger corporate companies, is being funded by venture capital firms and gaining the additional tool of Triparound
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Top 9 Technology Trends in Event Management Right Now - Meetingbox - 2 views
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Studies reveal that technology adoption in event management is capable of increasing attendance by 20% and productivity by 27% and decreasing costs to at most 30%!
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Speed, utility and engagement are the three main pillars
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5G
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With the increasing complexity of experiences, the necessity to map out these experiences increases as well. With tools like drag and drop diagramming, 3D walkthroughs and seating software, planners and venues can map out experiences in detail.
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Event diagramming
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With increasing implementation and relevance for augmented reality and virtual experiences, this technology will be the threshold for the biggest paradigm shift yet in event technology and automation.
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A similar tool to the already existing Radio frequency ID (RFID), Beacon technology discreetly tracks attendee behavior and preferences, which can be used as an engagement tool to create personalized experiences for attendees and provides event insights for event planners. Wondering how it works: Beacon devices equipped with Bluetooth low-energy signals can broadcast data to any mobile phone that supports Bluetooth connectivity.
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you can create an augmented reality experience by turning existing walls and structures into 3D interactive displays. This tool allows event planners to incorporate transformational design elements into any space they seem fit. Projection mapping proves to be a cost-efficient and effective way to create optical illusions in nearly every location.
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Beacon technology
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Projection mapping
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Virtual and Augmented Reality
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Facial recognition
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benefit for planners from a security perspective.
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reports of security breaches at major events
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They could be used for gathering real-time data that can help event planners enhance the experience and security of their attendees.
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Event automation tools
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provide all the information concerning an event such as schedule, speakers, registration, networking, and support. There are also apps integrated with chatbots that offer a higher level of support to the organizational team.
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Data Security
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Cybersecurity data breach is a scaring reality nowadays. And therefore, the question “Is the event organizer doing enough to protect the data collected from guests?” is more important than ever. Planners should take this issue seriously.
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This article outlines the current technology trends in event management. It also entails what strategies event planners are using to market mega-events, to attract attendees and to get real-time feedback about the event.
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shared by jfuen093 on 13 Jan 18
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7 Most-Popular Hotel Management Software for Small Hotels - 3 views
blog.capterra.com/ions-for-small-hotels-compared
small hotels hotel management software Tech solution
shared by jfuen093 on 13 Jan 18
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For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience. For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
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11 most popular hotel management software
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Easy-to-use interface Customizable availability calendar Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns Data encryption on secure servers, and the ability to restrict user privileges
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For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
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you’re wasting time and money
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you’re wasting time and money—
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you’re wasting time and money
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For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
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For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run t
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Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration
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Rate management to maximize revenue through seasonal rates Mobile application to receive reports on smartphone/tablet Event management Self-service check-in kiosk
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Capterra is a webiste that offers the proper research for businesses to look for a software that works best for them. The article discusses the most popular software solutions that works best for small hotels. The list of the software's discussed already included what reviewers loved, their advice for improvement, and cost. This is a great article for small hotels to look at because it is an easier way for them to select a software that suits them best. - ...4 more comments...
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For any hotel, it's important to find the right operating software. Especially for small hotels, choosing a well-designed software is able to save more money and time. In this article, the author has introduced 11 most popular hotel management software specially for small hotels, including Cloudbeds, eZee Frontdesk, Frontdesk Anywhere, Hotelogix PMS, Maestro PMS, MSI CloudPM, OPERA Property Management System(PMS), RDPWin, Rezlynx PMS, roomMaster, SkyTouch Hotel OS. -
The following article reviews the 11 most popular PMS systems that are used within the lodging industry. The importance of choosing the right system for your property is vital and should be taken seriously when comparing the different features offered, etc. I found the article to be very helpful in the fact that it goes into detail analyzing the different systems and highlighting what each have to offer. Depending on the size of your property, facilities, and even location are just a few factors that truly depict which system is best for you. Comparing cloud based systems to dashboards is also something to consider and can drastically change the overall functions of your property based from the system that is used. -
This article is about the new software technology ad uts benefits in the hospitality industry -
This article discusses the 7 different PMS systems that would benefit each hotel style in the hospitality industry. It's important for hotels to find the right PMS system so they do not waste time and money. Cloudbeds serves as an all-in-one PMS system, it connects your property to hundreds of channels with two-way integration. It allows guests to make direct reservations through their desktop or mobile device. eZee Frontdesk serves to help with rate management to maximize revenue, mobile access to reports, event management, and self-service check-in. This PMS system is mainly used at boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries. Frontdesk Anywhere serves to create personalized guest, company, and travel agent profiles that can be exported for marketing campaigns, data encryption on secure servers, and the ability to restrict user privileges. Hotelogix PMS serves as a multi-device booking engine for third-party integrations with OTAs. This system is mainly used by small to midsize hotels and is used by more than 10,000 properties worldwide. Maestro PMS serves its purpose by helping small properties. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard. MSI CloudPM serves to keep costs down by bypassing the purchase of additional hardware. It provides an Automatic backup and optional on-site backup. Lastly, OPERA PMS system serves to help big corporations, as well as independent hotels with profile management, housekeeping management, accommodation management, and much more. These PMS systems all are beneficial to understand them to learn what PMS system fits best for your business instead of going into the hospitality industry blind. -
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Smaller hotels run with tighter profit margins. This article discusses the 7 top softwares that are available to a small hotel that have many features i.e. front desk, bookings, food and beverage - all in one software application.
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Restaurant Technology in the Post-COVID-19 World | Hospitality Technology - 0 views
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Those who believe that business will resume under the same rules and rituals from before COVID-19 are not reading the social and emotional cues that have taken place over the last few weeks.
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Our conventional payment models of cash and plastic credit cards are a petri dish of germs and potentially contagious agents. According to factmonster.com, a $1 bill is in circulation for 18 months; $5 bill, two years; $10 bill, three years; $20 bill, four years; and $50 and $100 bills, nine years. The number of hands that this currency will go through during the life of the currency presents a clear concern in the minds of a new germ-conscious consumer who emerging from the COVID-19 crisis will be better informed and educated about contagion.
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The new awareness and concern over contagion will be a major driver for existing technologies to be fully implemented; this includes EMV, contactless, tap and pay, and mobile wallets. In each of these cases, there is no person-to-person transfer and the chance of passing any germs is greatly mitigated. All of these technologies have existed in the restaurant industry for years, and for the most part have been slowly and often begrudgingly adopted.
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It would be an interesting capability should timeclocks have the ability to take a temperature either through some biometric means as part of the clocking in process, with the ability to alert the manager should anyone clock in with a high temperature.
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t has been clearly established that germs can exist on plastic surfaces for several days, and the newly educated customer base will be sensitive to the notion of being handed a menu that could easily be cycled a dozen or so times during this period. Restaurants should look to providing an option for a guest to pull up the menu on their own device as well as look to leverage digital menu board technology wherever possible. In some cases this may mean an alteration in the current serving model or perhaps new hardware to be developed that allows a server to bring a large digital menu to a table for ordering, but the intention is to avoid another concern that P-C19 customer will certainly have.
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Organizations that do not embrace and promote a contactless payment environment will find themselves suddenly behind the operations-technology curve.
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Employees interact on a regular basis with POS hardware and other types of technology during the normal course of their business day. Many of these surfaces are plastic and allow germs to survive on them for an extended period of time. Surfaces like a POS touchscreen, a KDS expeditor, or a biometric thumb scanner can be used by dozens of people on any given day. It will be important for employers to look at solutions, such as anti-microbial POS screens, as well as improved cleaning habits, in order to avoid passing germs as well as to set their employees at ease. This may also be the kick-in-the-pants that the technologists need to further refine and perfect the voice ordering capabilities in order to virtually eliminate the need to use a POS touchscreen altogether. We have long spoken about the promise and potential of this technology only to see it expand rapidly in our personal lives with Google and Amazon and yet be almost non-existent in our commercial operations. Now would be a good time to step up development and implementation of this technology.
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This article is about Restaurant Technology and how it is changing due to Covid-19. It highlights technology that may be necessary for the customer as well as technology necessary for the employee.
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Take 5: Barry Fieldman, Smart Bar USA - in the Mix Magazine - 0 views
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Barry Fieldman Co-Managing Partner Smart Bar USA
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The primary users of the SmarTender are cocktail servers and waiters/waitresses.
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Today we have installations in movie theaters all over the U.S., including many Regal Cinemas. We have installed numerous units in hotel casino gaming properties (both American Indian gaming and non-American Indian gaming). The SmarTenders are deployed at service bars, pool cabanas, theaters and restaurants. We have also placed our SmarTenders in private suites at major stadiums including those for the Cleveland Indians and Minnesota Twins. Cruise lines are currently looking into using our machines as well. Portable SmarTenders are also currently utilized in banquet and catering halls.
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The software also prevents unauthorized use by automatically locking the system after each user’s order is complete.
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Each user is provided an access code or employee swipe card, and all drinks prepared by that access code are stored and recorded in the on-board management screen.
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The SmarTender will not replace a bartender who serves those customers seated at the bar; that is part of the relationship a proprietor has with a customer. There are many applications where a customer orders a drink and never sees it made by a bartender. In these cases, a service bar is utilized and a “service” bartender prepares drinks for servers. SmarTender can eliminate the need for that extra bartender, thereby affecting labor costs. The servers do not share their tips with a service bartender because there isn’t one – this makes the servers happy. The customer gets their drink faster (keeping the customer happy and more drinks sold) because the server is in control and not dependent on a service bartender.
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This article is an interview with one of the managing partners of SmartBar. He speaks about some of the specific uses and that it was never intended to replace a bartender, so to speak, more of replacing a service bartender. Its worth the read.
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shared by anonymous on 25 Aug 20
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Are customers' reviews creating value in the hospitality industry? Exploring the modera... - 0 views
www.sciencedirect.com/...S0268401216301049
Social Media Influence Tripadvisor effects on hotels user generated reviews
shared by anonymous on 25 Aug 20
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reviews
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positive effect on hotel revenues
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outside popular destinations
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online visibility
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user-generated reviews
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240 small and medium-sized hotels
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online retailers have thus been gaining increasing market power in influencing customers’ purchases (i.e., Inversini and Masiero, 2014, Silva, 2015, Yen and Tang, 2015) and have improved market transparency and uncertainty for travellers (Toh, Raven, & DeKay, 2011). For this reason, their role is now considered an infomediary (Chen, Yang, & Wang, 2015) because their capability to add value in transactions depends primarily on collecting and processing information about prices, destinations and travellers’ reviews.
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positive effect on hotel revenue growth
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outweighed by a negative effect on gross profit margins.
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managerial implications discuss how hotels should use social media features according to a strategic view based on pursuing the horizontal and vertical differentiation of their services in an attempt to create more economic value from their online visibility and to protect profit margins from the intermediation in their customer relationships.
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MIS idea of how to actually use the information giving from this style of data mining
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Online reviews provide additional information for travellers to mitigate the uncertainty about the quality of a hotel and about its fit to their needs and preferences on accommodations and destinations.
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50,115 user-generated reviews on TripAdvisor,
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shake up long-lasting reputations through reviews posted by unmonitored influential opinion makers
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Internet can be a value-destroying mechanism for small businesses and can deter hotels’ capacity to defend profit margins
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empower buyers
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ncrease the degree of rivalry among firms that sell and distribute their products/services
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bargaining power
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First, online ratings can have a beneficial effect on the occupancy rate of rooms, which is especially important for larger hotels that bear a greater cost of idle capacity, especially in off-peak periods. Second, visibility on social media can allow hotels to apply a price premium thanks to greater economic value generated by market transparency, the reduction of the search costs for both parties involved in the transaction
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brand image of hotels,
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maller hotels with opportunities for market growth in segments in which they have a limited market presence
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exploring the relationship between online visibility and the creation of economic value in terms of increase of sales and profitability for a panel of 240 Italian small and medium hotels
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ive million registered users who visit the platform 30 million times per month on average
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we consider only the profitability (the value appropriation achieved through online visibility) and not the increase in sales (the value generation achieved through online visibility) because hotels’ market positioning affects a hotel’s capability to appropriate the economic value brought by online visibility and influences hotels’ ability to negotiate the infomediation fees, which in turn impact hotels’ profitability.
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social networking (i.e., the opportunity that users have to connect with people with similar travel interests, needs or experience) and knowledge sharing
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travellers can more easily find persons who share similar travel preferences and needs. In a similar way, a user consulting travellers’ reviews can see if the reviewer is a member of his/her friends’ social networks on other platforms, such as Facebook.
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beyond allowing hotels to improve their room occupancy rates, online visibility may allow hotels to apply price premiums.
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respond strategically to online reviews
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positive relationship between online visibility and sales
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three different forms.
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first is the rating assigned by users, who can express their evaluations on a quantitative scale.
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rates given by users are distributed over the scale.
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number of reviews that users give to hotels
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we may expect that online visibility on social media – seen as a composite measure of the three above-mentioned elements – can positively impact hotels’ revenue growth
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hotels’ market positioning between their online visibility and profitability.
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Online visibility has a negative effect on the gross profit margin of a hotel.
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Consequently, high star-rating hotels apply price premiums for their superior quality and attract less price sensitive customers, who have a higher willingness to pay for quality
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we expect that less price sensitive customers are willing to pay more for hotels with higher customer ratings on infomediation platforms because they perceive these hotels to be more valuable
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The relation between online visibility and sales profitability is stronger for hotels with high star-rating.
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iche tourism appears to offer a more meaningful set of experiences, given the knowledge that tourists’ needs and wants are being met
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“what makes a tourism destination truly competitive is its ability to increase tourism expenditure, to increasingly attract visitors while providing them with satisfying, memorable experiences, and to do so in a profitable way” (p. 2).
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However, a number of studies have reported that online user-generated reviews are perceived as more credible than traditional word-of-mouth when they come from persons with similar attitudes and preferences
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Hotels in niche destinations are thus better positioned to extract more economic value from online visibility.
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This article analyzes how user-generated ratings have a positive impact on hotels revenue growth. It looks at this through three different methods: one, ratings that the uses provide, two at how those ratings are "distributed over the scale," and three, the number of reviews that hotel receives. The article observes 240 small to mid scale hotels in Italy. Some issues we see come up revolve around the subjectivity of user-generated reviews and how that can positively and negatively affect hotel occupancy and interest. Ultimately, it appears that hotels that already have a high star rating will benefit most from these user-generated ratings because they have a stronger bargaining tool. The other benefactor are small, niche hotels whose increase viability and unique qualities help it in encouraging new tourism and high level experiences.
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10 Examples Of Customer Experience Innovation In Hospitality - 1 views
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When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
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Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
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InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
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Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
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Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
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More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
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The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
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. Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app.
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ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use.
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A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates.
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Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
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The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
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This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
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Green Chemistry – Electronics TakeBack Coalition - 0 views
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This article discusses a solution to the toxic chemicals that are used in technological products and its effect on the environment due to lack of recycling and toxicity hazards. The current solution to the hazardous chemicals leaking into the environment and its human rights issues has been a management solution only. Products are made with these chemicals without, possibly for decades, knowing the true harm that coming into contact with them can cause to humans and the environment, so scientists simply try to decipher this and contain the problem. This has led to huge amounts of money trying to clean the damage already done by this tech trash. We are now learning (especially with the rejection of trash from poorer nations), that there needs to be a better solution to this problem. The article points out a plan with a few strategies, but which center more around prevention, than cleaning up after a mess. This is where "green chemistry," comes in. Technological products of all kinds can be redesigned with prevention of toxicity in mind. This has to do with not only using less toxic chemicals, but using chemicals that break down in certain ways, testing new methods to see how they break down before using them, designing safer chemicals, using renewable raw material, design for better energy efficiency, and more. The article states that it is important for the electronics industry to take responsibility and to design with green chemistry. Green chemistry is a very new science, brought about by the realization of the overwhelming issue of toxic tech trash. A smattering of universities are now developing these green chemistry programs, or in the least, requiring chemistry students to take courses on toxicity which were not requirements previously. -
The hospitality industry can contribute to this movement by recycling hardware, reducing hardware usage, and purchasing technology that becomes developed that is considered to be "green." This way, the industry can produce less waste that is driving this huge international problem.
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Cruise Ship Apps are Dramatically Improving the Cruise Line Experience - Here's How - T... - 0 views
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"Beyond supporting travel needs, these apps are providing convenience. In the old days, when you wanted to make a restaurant reservation or if you lost your bill, you had to go someone's desk and stand in line and wait. Now you can just do these things from your phone.
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some of the new apps provide interactive ship maps, locations of the various activities onboard, menus for the day's meals, onboard spending calculators and even language and currency conversion assistance geared toward the various exotic ports a ship may be pulling into.
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Some of the other functions that come with the cruise line designed apps include being able to track your luggage from when you first board the ship until your suitcase arrives at your room, and booking restaurant reservations.
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Mast says one the best apps out there right now is Royal Caribbean's Royal iQ app, which allows users to make dinner plans in advance, book shore excursions, reserve evening entertainment, manage dining reservations, schedule times for onboard activities, and modify reservations.
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All of this is really just the beginning, when it comes to onboard cruise ship apps. According to Mast, Spencer-Brown and others, the technology and its potential is still in its infancy. The next few years will continue to bring more innovation and convenience. But already the apps have made a significant change in the quality of a cruise experience for many travelers in the increasingly complex and dizzying world of cruise ships.
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Cruise ships are creating software applications to enhance the guest experience. Long lines and long lines are a thing of the past with new software which bring excitement to the guest without running the adventure. With significant companies hopping on the software/guest experience, it's easier than ever to stay connected and get the most out of a cruise vacation.
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Rwanda's Tourism Seeks Innovative Minds to Recover from Covid-19 Shock - KT PRESS - 1 views
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Rwandans with tech or innovative business solutions will this June have an opportunity to pitch their business ideas that could help the country’s tourism and hospitality sector recover from the coronavirus (Covid-19) crisis.
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Rwanda Development Board (RDB), Private Sector Federation (PSF) ICT and Tourism Chambers will this June 4, host an online conversation and workshop to identify innovations and solutions the technology sector currently has, or could build to support the recovery process.
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The digitalisation of tourism will play a big role in leading the needed recovery for the economy just like it is helping in other sectors like trade, education and healthcare as global economies face-off the Covid-19 pandemic,”
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focus on digitalisation of the tourism sector as the new driver of the economic recovery for tourism businesses, which have been one of hardest hit in the country as a result of closed travel for local and international visitors.
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government has embarked on starting up a Rwf100billion Covid-19 economy recovery fund, which will largely support the tourism and hospitality, industry, and water, electricity, road infrastructure projects among other income-generating activities.
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session will expose the sector to listen into new concepts and ideas that they (participants) have, so as to tackle different challenges emerging from Covid19 but also for the overall sector.
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We want to be inspired with new ideas. Not only digital way to also expose more ideas, answering the potential challenges that we have, not locked to one way (digitalisation) but many more alternatives of improving the sector going forward,” Kariza told KTPress today.
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online workshop aims at opening up new opportunities for technology companies to better understand the need in the tourism sector and in doing so develop solutions fit for driving the sector’s growth.
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largely focus on strategies that could leverage technology to encourage domestic tourism covering but not limited to travel and hospitality sectors.
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ICT Chamber has been working with the Chamber of Tourism to promote digitalization of the industry, by supporting companies that are serving in the industry through incubation programs at the ICT Innovation Center in Kicukiro district.
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accelerate digitalization of the tourism sector through public private dialogue.
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RDB’s intent is to leverage technology and the solutions we have to stimulate domestic tourism and help the sector’s recovery. Taking lessons from what has been done with e-commerce and the online e-learning platforms. RDB will also present to us their challenges that tech companies can turn into monetize-able opportunities
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Rwanda is seeking to engage the technology industry in a conversation to generate ways that e-commerce can be used to help the Tourism and Hospitality sector recover in the wake of COVID-19. This will be an online conversation on June 4 to find ways the technology already has or could create to help tourism. It notes how digitization has been important to other sectors of the economy during the pandemic including sectors such as education and Healthcare. By leveraging technology it is hoped that ways can be found to stimulate the tourism industry
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https://www.restaurant-hospitality.com/finance/recognizing-signs-embezzlement - 1 views
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“Things to look out for are uneven income flows, changes in patterns of income or net profits, and odd tipping patterns on credit cards,”
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“Other unusual activity can include people who are adamant about working together or picking certain shifts, shipments paid for that aren’t delivered, and straight-out theft of product, cash, or drinks.”
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Looking for things such as stacks of quarters by a bar till and unmarked bottles in a bar break can signal that an employee is keeping track of money in the register.”
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“There’s often skimming of the register, voiding of tickets, and wasting of food,” he said. “As you move to the back office, there’s a lot more opportunity to handle cash and receipts, create phony vendor companies, and use company cards for personal purchases.”
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At the end of the day, the only way you’ll ever know if there’s a thief among the ranks is by performing regular checks and audits.
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The owner should have a firm hand on all activities, change shifts and responsibilities, and a firm hand on the cash and checkbook,”
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“Other recommended tactics include paid professional spotters, and, of course, security cameras, especially at the bar.”
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“It’s important to have a bookkeeper in charge of the everyday numbers and an accountant, preferable a CPA, to review the books. This provides a nice check and balance if the owner is not overly hands-on or proficient with numbers.”
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“Simply monitoring employees and ensuring a system of oversight will lessen the likelihood that a normally compliant employee will be tempted into a crime of opportunity,”
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“Run a transparent inventory to ensure employees know you are tracking usage. Beware of employees wearing large coats or clothing out of season and suspicious behavior.”
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“It’s easy to look at the bookkeeper, but it can come from anywhere. Start by looking through the profit-and-loss statement every few weeks; it will show symptoms. And don’t have a set routine; show up to work randomly.”
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This article mentions ways in which an owner can detect if theft is taking place at his restaurant, ways in which this could be prevented and also what do in the case of an actual theft. -
This article have mentioned the reality that restaurant theft and embezzlement are pretty common and are causing problems, yet the most owners and managers are not willing to deal with the issues with law enforcement. The reasons include unwilling to ruin the employees' lives and the threshold of establishing a theft case. However, the article suggested that seeking advice from accountants (preferably CPAs) and lawyers is a brilliant way of dealing with these issues. It can give the owner better understandings of the situation, and deal with the wrongdoers in a cleverer way.