Although there is evidence of the importance of restaurant menus and theirdevelopment from past research
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Exploring the promise of e-tablet restaurant menus - IJCHM-01-2013-0039 - 0 views
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My main refute to this assertion is that some fine dining restaurants maintain very limited menus and their printed menus, sometimes very plain and direct, with no pictures or "sizzle" words, reflect the finer, more elegant style of the establishment. For that reason, some restaurants use no printed menu, at all.
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This article compares the efficacy of printed menus to electronic (tablet) menus with no "ordering" capability. No additional published research appears to be available to compare the efficacy of emenus with ordering capabilities to traditional menu/ordering processing. This would make for interesting research, particularly across the different sectors of the industry.
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It can be described as the map that encourages easy navigation between hunger andsatisfaction for customers
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Its principle duty is to direct thepatron’s attention to those items that the operator desires to sell and is reflective of thedecisions concerning what to serve, how it should be served, and the prices to becharged for menu items.
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While the "principle duty is to direct the patron's attention to those items that the operator desires to sell...", the printed menu, when used, must also reflect the atmosphere the operator decides to convey. For many concepts, the tablet menu would certainly enhance that element but I am not sure that this technology would do anything other than distract from the intended atmosphere.
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Technology has provided restaurateurs with limitless opportunities to improve theirmenus.
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One very positive facet of e-tablet menus: the ability to make changes to prices and images much more quickly than would the printed menus. However, when (not if) "glitches" occur, an establishment might be left without menus to provide the guests or printed menus with outdated information. In the end, it may be necessary to maintain up to date physical menus to have for backup at all times.
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Put differently, e-tablet menus should be able to deliver richerinformation contexts in the service encounter than traditional paper-based menus.
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I wonder if the use of etablets decreases the expectations that servers maintain this knowledge to provide excellent service. The dynamic between guest and server changes but I am not certain it would change for the better.
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irst, nearly 50 percent of the sample were 50years or older. Although a relatively younger demographic may be examined later infuture research, the very fact such palpable differences prevailed with the so-calledlaggards of technology adoptions (older demographic) is significant in itself
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Certainly, this is a very important detail. Baby Boomers and older Generation Xers involved in this study prefer this technology over traditional menus; these are generations usually not associated with embracing newer technology - while Millennials tend to embrace technology more readily.
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the enhancement of guestexperience
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Although I have significant concerns that this kind of technology could decrease the dynamic of the relationship between the live server and the guest, data in this study convinces me that there is a time and a place to use this technology to "enhance" the guest experience. I do not see this as a cost savings (rather, it may be more costly to use this technology) but as a revenue generator. The danger is in allowing serving staff members to get lazy and rely on the tablet rather than their own skills.
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. However, at a fundamental level, menus play an important role inalleviating consumers’ perceived risk over the menu items they order in a restaurant.
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Green Tourism: Attractions and Initiatives of PolishCittaslowCities | SpringerLink - 0 views
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The article talks about Green initiatives on a global scale. The hospitality tourism industry sees a possible path of development in building a tourist environmental friendly location. The companies are increasingly aware of the great potential lying in the relationship between tourism and the natural environment within the cities. The article also explains how urban green tourism is greatly responsible in making the city enjoyable to all citizens, tourists and investors to spread the benefits of urban tourism to its surroundings. This will impact the relevance of cultural resources, minimum environmental impact and maximum environmental sustainability. In reading the article, I believe the ecological and landscape values are a significant part of their endogenous capital which could stimulate their socio-economic development in which urban green tourism would play a vital role.
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How Technology Is Changing The Accounting And Bookkeeping Industry - 1 views
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In recent years, technology has become a vital component of the accounting and bookkeeping industry.
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Today’s technological advances have surpassed the thought of outdated financials, lack of real-time data, remote control sessions, and even basic desktop-based software.
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In addition to the general ledger, traditional payroll practices have also evolved into full-service payroll options through online services such as Gusto, formally known as ZenPayroll.
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The software also offers calendar reminders of important dates, events, birthdays, and anniversaries as a way of keeping business owners connected to their employees and outside contractors.
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This automated feature instantly saves the small business owner from the hassles that come with payroll complexities and other compliance matters.
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Xero is an accounting solutions software, it allows for bank feeds to become integrated in real time so that both bookkeeper and client can view, edit and add notes to statements as they please. Xero also enables bookkeepers to directly download transactions from a client’s bank and credit card financial accounts to compose the most accurate statements and invoices.
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The days of consistent on-site consulting have morphed into brief off-site meetings, with a plethora of additional software now serving as accompaniment for visibility and accountability of business tasks.
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The ability to leverage the latest in cloud-based technology through platforms -- such as Xero ’s accounting software -- has completely transformed our firm and even the entire accounting and bookkeeping industry.
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For example, it has changed the way that business-to-business on-site consultations function, since frequent visits were often implied as a means of connection between client and bookkeeper.
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Another development is that payroll departments are not only operating within their sector: the entire management of employees and subcontractors both contribute to the most accurate pay-by-pay insurance quotes and invoices.
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many companies turn to these new platforms in order to ensure their success and implement new ways of conducting accounting and bookkeeping practices.
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In this week's lecture we learned that hospitality accounting is really no different than business accounting. This particular article is not specific to the hospitality industry; however, it provides insight on how new technology is shaping accounting which will also shape hospitality accounting. In this article written for Forbes it discusses the important role technology has played in accounting and bookkeeping. "Today's technological advances have surpassed the thought of outdated financials, lack of real-time data, remote control sessions, and even basic desktop-based software". Meaning what once took up hundreds of filing cabinets and boxes and usually hard to access and now at your finger tip. Xero's is one of the newest accounting software. This software changes the way business to business consultation are handled. They software eliminates the need for constant face to face meeting as "it allows for bank feeds to become integrated in real time so that bookkeepers and client can view, edit and add notes to statements as they please". Not only has technology changed the way your books are kept, but also how payroll is done. Software like Gusto has changed the traditional payroll into full-service payroll options available online. "This automated feature instantly saves the small business owner from the hassles that come with payroll complexities and other compliance matters."
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United Signals It Wants a Better Deal with Reservation Middlemen - Skift - 0 views
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The reservation services that middlemen technology companies provide to travel agency networks and online travel agencies are a particular sore spot for airlines.
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Overall worldwide, airline lobbying groups say they pay $7 billion in fees a year to these reservation systems.
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In the past, non-standard products like that have posed challenges for Sabre, Amadeus, Travelport, and Travelsky to display and distribute to travel agencies.
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But beyond monetary concerns, there were antitrust issues at play, with the airlines contending that Sabre had a stranglehold on the domestic U.S. market
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The distributors say they can accommodate technological requests from the airlines, despite the public skepticism expressed by some airline executives.
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This article demonstrates the way how relationship between the airlines (United) and the technology companies which serve as middlemen is build. According to the estimations, the airlines pay to the gds's about $18 per round trip ticket reservation, which results in 7 billion in fees that are payed to the gds's annually. The air companies consider these fees unfair in regard of the gds' performance. To compensate for these payments as well as to promote direct bookings, the airlines (namely, Lufthansa) have added a surcharge for any external bookings. GDS's, however, fight back and start litigations against Lufthansa. The decision on this case will either stop such a practice, or force other airlines to follow LH and add surcharges for gds's too. Another problem that airlines experience with GDS's is the presentation of non-standard products that the airlines offer. For example, it took the GDS's several years to correctly display the Ecomy Skycouch by Air New Zealand (buy 3 seats at the price of 2 to sleep across all of them during the long-haul flight). United is going to introduce its Basic Economy Seats with no carry-on luggage and no qualifying miles. However, they are not sure that the GDS' s will be able to display this product to the customers in a proper way so that they could fully understand what they are buying. The reason for that is that GDS's are mainly reluctant to invest in technologies that are focused on product differentation. In this regard, it becomes more difficult to compare fares since different set of services is included in different products. Thus, the customers might be mislead. Moreover, there are antitrust issues with the gds's. The airlines claim that Sabre has a stranlehold on the US domestic market. Such position allows it to ultimatum the airlines and voluntary decide on search display order. The airlines expect the GDS's to be more prone to partnership ralations. This would imply the fair compensation for what they add to the
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A Necessary Evil: A Look at The OTAs - Hotelier Magazine - 0 views
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So, what’s the issue? For one, the whopping commissions the massive web-based entities take, routinely in the 20- to 30-per-cent range
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Hotels won’t give them any parameters at all, he points out, and a different pricing model will have to emerge. “They won’t necessarily take commission or such, but they might charge you just to drive people to your site. It’s a scary idea.
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The net result, says Estis Green, whose company conducts hotel data analytics, is that hotels can’t really compete on price alone anymore. It’s why, in today’s new reality, competition is a game played with other factors, including value-added services, rates based on multiple nights’ occupancy or other inspired — even desperate — offers devised by hoteliers.
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The ultimate trick to navigating the new landscape is for hoteliers to gain a better understanding of their customers, and to apply that knowledge in a way that’s mindful of the distribution channels that deliver them.
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Consider also the slew of limitations OTAs impose on their partner hotels regarding details such as the cutoff point at which unsold inventory is restored to the property for its own sales efforts. And their very presence irks a lot of hoteliers, who grumble that they’ve lost control of their own assets, a reality made even more bitter because they invited the snakes into their own meadow. “In my humble opinion,” sighs Jeff Froehlich, director of Sales and Marketing at Vancouver’s Shangri-La Hotel, “Hotels created the monsters that are OTAs.”
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Certainly OTAs are a high-cost channel, but every channel has fees, and the potential in any market is different based on those channels. An independent hotel on the beach is probably using an OTA more than a branded five-star urban hotel that has its own loyalty program.
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The optimal channel is one that leads directly to the hotel itself. The dollars spent by guests who book through a hotel’s website are pocketed by the hotel. To that end, operators might improve the look of their websites, include better content, post quality photos and generally ensure the site is superior to the competition. Additionally, they might spend some time contemplating value-adds: including free breakfasts, complimentary room upgrades and late check-ins. Loyalty programs also serve as powerful anchors for an increasing number of hotels. When someone buys a room through an OTA, he doesn’t enjoy the benefit of added points to his standings with the property.
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Online travel agents are evil, Froehlich says, but necessary. “There’s no point trying to put the monster back in the box.” And no one is disputing OTAs’ right to real estate in the hotel universe. The notion that OTAs have grown too big for their britches notwithstanding, says Le Saint Sulpice’s Di Re, doesn’t mean hoteliers are talking divorce. “We have no choice,” he shrugs, conceding the fact the online agents have massive marketing power. “You’re damned if you do, damned if you don’t.”
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shared by da7327 on 16 Sep 17
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HNN - Revenue and cost strategies for boutiques, independents - 0 views
www.hotelnewsnow.com/...ies-for-boutiques-independents
hospitality business GDS hotel revenue booking technology travel
shared by da7327 on 16 Sep 17
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Without the power of a brand sales team and the tools that they provide, your independent hotel’s sales efforts need to ensure that they are utilizing the right channels to effectively capture transient demand.
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While global distribution system business is mostly pay-to-play, it provides exceptional return on investment in the right markets.
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Direct bookings are the most cost-effective business for boutique hotels, so it is always the goal to drive business to our own booking channels. Identifying what percent of business you need from group sales, GDS and online travel agencies is paramount to a successful revenue strategy.
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Identify your hotel’s ideal rooms-to-space ratio to optimize profits on any piece of group business and to ensure your revenue manager and sales team are on the same page.
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Your social media platforms create a stage for your hotel’s voice to be heard, so their importance is far greater than they would be for a branded hotel. Develop creative packages and collateral that capture the guest experience to set yourself apart from a franchised hotel.
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A destination is a high contributing factor in the decision-making process, so your sales team should highlight all of the attractive aspects of the local area.
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If your hotel has an in-house food-and-beverage department, then capitalizing on these events is even more critical to achieving financial success and should be incorporated into your revenue strategies
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Your website should be constantly updated with local happenings, events and hangouts to keep up with search engine optimization (SEO) changes that stress local focused searches
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The article introduces how to manage revenue and cost strategies for boutiques and independent hotels. Compared to big brand hotels, boutique and independent hotels have less brand power, and less power of a brand sales team. So, they need to find the right tools to adapt and fit their own property. Firstly, GDS is a good source to gain an exceptional return on investment, but it costs a lot to adopt for small or mid-sized hotels. Thus, direct bookings can be the most cost-effective way for them to choose. By identifying the sales from group and OTA, revenue can increase and optimize profits. Hotel can hold events as one of the ways to increase revenue. Mixing F&B and event can achieve financial success. Also, independent hotels can use destination marketing to emphasize tourist spots and host more business trip. Lastly, the importance of social media and website is very high for boutiques and independents. As they constantly update their site, search engine optimization should be kept up with. Considering GDS system in the context of small property, they are not afforded to adopt the system though it has a lot of benefits to increase revenue. Thus, they should find the right tool to adapt while considering the budget or common booking tool utilized.
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The Role of Human Resource Information System in the Process of Manpower Activities - 0 views
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HRIS is perceived to contribute to the effectiveness of manpower activities (human resources planning) in organizations.
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HRIS function was computerized for fast decision-making to take place in the development, planning, and administration of HR because it makes data easier to store, retrieve, update, classify, and analyze in an organization
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Information systems increase administrative efficiency and produce reports capable of improving decision making
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by automating and devolving many routine HR tasks to line management, HRIS provide HR professionals with the time needed to direct their attention towards more business critical and strategic level tasks, such as leadership development and talent management
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HRIS provides an opportunity for HR to play a more strategic role, through their ability to generate metrics which can be used to support strategic decision making
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This article is a result of qualitative research that was conducted in the hospitality industry properties in Ghana. The authors interviewed several hotel HR managers to analyze how HRIS influenced the manpower activities in the company. Among the rationales of using HRIS in the hotels, the following were mentioned: HRIS gives general and holistic knowledge about operations (this information could be shared with other departments); gathers data to improve decision-making process; provides a variety of reports to boost organizational and administrative functions. One of the opportunities that were mentioned was identifying strategically important key staff and preparing successors for them. HRIS also finds the unfilled positions and selects the most appropriate candidacy who is later trained and waits his turn to succeed. Talent management within the company was named the most important part of the system. The advantages of the HRIS include a possibility to fill a position fast with promoting the right trained person to the team. The research identified the challenges of the HRIS in the hospitality field such as forecasting demand and supply of labor, access to information, cost of recruitment and workforce shortage. However, HRIS is extremely important for maintaining the functional waiting list for training programs so that the pipeline of new employees could be implemented and appropriate training for the right persons in the right time would be made. The holistic nature of the HRIS was outlined in the article making it crucial for management and no-management personnel to understand the new working realities.
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How To Keep The Heart Of Your Hotel Beating | By Margaret Ady - Hospitality Net - 0 views
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Technology is the beating heart of the hotel. Without a PMS, how would we even begin to serve guests? Without distribution channels, how would guests book rooms? Without a CRM, how would we create loyalty? Right now, most hotels get away with disorganized technology, because they've had no choice. Legacy systems haven't meshed with new cloud-based systems and a patchwork of different technologies for different purposes have been cobbled together. As with cooking, everything works better when all the moving pieces work together because no one tool does everything on its own.
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different systems that must integrate in order to keep a hotel running. And the biggest problem is that they rely on one another, but they don't play well. They don't integrate, at least not with ease. We have each of these systems with its own data, and one system's data isn't talking to another system's data without complicated intervention. It's a mess.
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The ramifications of a fully integrated tech stack are many. Creating custom applications becomes a possibility because integration is no longer a setback. Guest outreach can be personalized (for real this time). Service levels can be improved—and monetized
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Further, the benefits of a tech ecosystem of this nature include consistent data security and faster communication between technologies.
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We are at a critical juncture in the hotel industry, one that requires that our growing number of technologies begin working together seamlessly, that our essential tools are aligned. The beating heart of hotels depends on our redefining the way we organize our technology in a way that we can successfully build upon.
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This article captured my intrigue in that it effectively compared Julia Child's words in the kitchen being the heart of a home, and how an organized kitchen allows for the operations to run smoothly. In a hotel alike, the heart of the hotel is technology and it is important to keep the heart beating by running efficient, interfaced, and integrated systems. Moreover, this is the reason service lags in the hospitality industry - because we continue to run on a myriad of systems that do not work well with one another. Should we begin investing in systems that sync and run well with one another, service and efficiency would improve.
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shared by danakissane01 on 20 Mar 21
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Robotic Technology and AI Revitalize the Hotel Experience | TravelPulse - 0 views
www.travelpulse.com/...lize-the-hotel-experience.html
robotic technology hotel experience hospitality tech travel solution Software business
shared by danakissane01 on 20 Mar 21
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Research by Gartner shows that customer experience drives over two-thirds of customer loyalty. Investing in the right technologies now can ensure guests feel safe and comfortable while staying at a hotel this year.
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Hotels, such as Hotel Sky in Johannesburg, are using automated attendants to serve guests, from checking in to porting luggage to their rooms. Aside from assisting guests with tasks, these robots can also scan facial expressions to measure the sentiment of guests’ experiences.Self-service kiosks, similar to those available in airports, can also give guests control over their interactions, recognize their loyalty preferences and offer them an efficient and easy way to check-in.
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Hotels like Hilton use a robot concierge service to offer recommendations, directions and hotel information. Mobile apps can also allow guests to skip the lines, offering an efficient but still personalized experience.
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When a returning loyalty member checks in, the room can automatically be set to their preferred temperature, play their favorite music and have the curtains wide open to enjoy the top-floor view, just as they like. Using AI and voice technology via in-room assistants further enhances the experience, enabling guests to manage their environments completely hands-free and avoid various touchpoints like the thermostat, light switches and the remote.
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AI can also provide guests with the option to make requests for towels, pillows or food to be delivered to their rooms, outside the door without human contact. The Mercantile New Orleans uses a robot butler to deliver snacks, coffee or the morning newspaper to guests.
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A recent AHLA survey found that 62 percent of guests consider cleanliness and safety protocols as their number two priority when choosing a hotel, compared to 38 percent of guests pre-COVID. Because of this, it is inherent upon hotels to implement new health and safety measures.
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Verified Market Research, the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
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This article explain how different hotels are using robotic technology to help serve the hotels guests and help hotel staff.
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A Powerful Hotel Distribution Channel Mix is the secret sauce to boost your hotel&#039... - 0 views
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Each hotel has its own combination of distribution channels. In order to effectively plan the hotel's distribution channel strategy, let's take a look at the ways to increase the hotel's distribution channel portfolio, which will enable your hotel business to continue to obtain satisfied guests. 1. Take advantage of the unlimited range of hotel PMS 2. Cooperate with the best OTA to attract your target guests 3. Website booking engine also plays a vital role 4. Don't underestimate offline distribution channels in the hotel industry
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6 BENEFITS OF PROXIMITY MARKETING AND HOW TO EXECUTE A CAMPAIGN - 0 views
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Even back in 2014, Dunkin Donuts delivered discount coupons to people near Starbucks. Needless to say, this gave them substantially higher coupon redemption rates. Recently, the initiative from Burger King is a great example of how to use the power of relevance and immediacy by offering customers something highly relevant and timely.
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otargeting is easy with proximity marketing Proximity marketing increases app engagement Beacons help to improve app retention Proximity marketing helps you gain a competitive edge Proximity marketing gives you immediate conver
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Remember that proximity marketing isn’t just limited to mobile devices. Wearables can also receive beacon notifications. So, if you are seeking new ways to gain a competitive edge, it’s time you suggested proximity marketing.
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Regardless of the technology you use, your push notifications are the most important part of your campaign.
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Proximity marketing is one of the fastest ways to gain a competitive edge when it comes to mobile marketing.
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Because personalization is the key success factor for any digital marketing campaign. Moreover, personalization is the foundation for providing an awesome mobile experience for app users.
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Proximity marketing simply refers to communicating with customers at the right place, at the right time, with a personalised mobile message. It bridges the gap between offline and online marketing. Beacons, geofencing and push notifications play a vital role.
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Recently, the initiative from Burger King is a great example of how to use the power of relevance and immediacy by offering customers something highly relevant and timely. Their proximity promotion was designed to retain customers that may be tempted to a competitor and promote a new feature in their app.
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When it comes to planning a proximity campaign, there are a number of things to take into consideration. Firstly, there’s identifying the target audience. Secondly, the content strategy requires attention. Thirdly, you need to think about the metrics you’ll track to measure the success of the campaigns.
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6 BENEFITS OF PROXIMITY MARKETING Geotargeting is easy with proximity marketing Proximity marketing increases app engagement Beacons help to improve app retention Proximity marketing helps you gain a competitive edge Proximity marketing gives you immediate conversions Proximity marketing = a personalized experience
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Proximity Marketing yields tremendous benefits to both the consumer and companies. There are six benefits that companies take advantage of inclusive of geotargeting being able to measure the roi on advertising as opposed to traditional advertising methods. - ...3 more comments...
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This article provides an in-depth explanation of the benefits of proximity marketing in marketing. The author points out the technology is one of the fastest ways that a business can use to gain a competitive edge in mobile marketing. The author then provides various benefits of proximity marketing, including geotargeting, increased app engagement, and the provision of personalized customer experience. -
This article outlines the six benefits of proximity marketing and the factors you need to consider when planning a proximity marketing campaign. Proximity marketing enables easy geolocation, increases app engagement, and helps increase app retention. Proximity marketing can bring a personalized experience to customers, can help companies gain a competitive advantage, and quickly bring conversions. There are many factors to consider when planning an approaching marketing campaign. First need to identify the target customers, and then develop a targeted marketing strategy. Finally, don't forget to consider the metrics you track to measure the success of your campaigns. -
Proximity Marketing is promoting to your target audience at the right place and at the most appropriate time, typically including personal touches as well. It does improve on geo-targeting and increased customer engagement. For instance, geo-targeting zooms in on an area's circumference and then sends push notification to the person's device for items of interest. Customers are more engaged and will become more loyal to the brand with personalized touches. Additionally, timely and relevant notifications are important to remain competitive in an overpopulated market. So, comprehensive proximity marketing solution is ideal for all businesses. -
This article not only describes the 6 benefits of proximity marketing but also how to execute it. It explains what is proximity marketing, its benefits in detail, and how it's the future and is here to stay. -
Proximity marketing is more beneficial than I originally thought. Geotargeting is the biggest advantage when using this marketing method and I think that a company can definitely take over a certain area by using this method.
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shared by danakissane01 on 06 Mar 21
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How contactless technology is defining the customer experience post-COVID-19 - 0 views
www.futuretravelexperience.com/...nd-to-end-passenger-experience
technology customer experience hospitality Software tech travel mobile solution business
shared by danakissane01 on 06 Mar 21
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Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
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touchless technology remains a high investment priority between now and 2023.
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Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
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in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
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AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
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Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
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Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
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Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
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in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
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The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
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Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
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This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
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shared by anonymous on 13 Mar 21
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Effect Of COVID-19 On Hospitality Industry - Web Hosting | Cloud Computing | Datacenter... - 0 views
www.dailyhostnews.com/vid-19-on-hospitality-industry
tech technology hospitality Software business solution mobile
shared by anonymous on 13 Mar 21
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Effect Of COVID-19 On Hospitality Industry
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At a time when consumer confidence is at an all-time low, communication will play the lead role in re-assuring the guests of the safe environments at different hotels. Also, within the hotel premises, the way hotels empower their guests with increasingly relevant and timely information, will also hold the key to future.
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Hotels will need to review their existing service offerings to adapt to the “new normal” and provide a touch-free experience to their guests when they arrive at the property.
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The journey starts the moment guests/staff enter the property where a touch-less identification and mobile check-in is needed to avoid the long queues at the reception. Digital keys to access the rooms or elevators would be another aspect to avoid the physical touchpoint with the doors.
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Digital solutions that can identify touchpoints and ensure minimum physical contact among the guests and the employees at each point of contact will take the center stage.
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Providing them with safety kits and eliminating the different touchpoints while serving the guests are the major needs of the hour.
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Smart devices such as sensor-based lights or gesture control features in washrooms can further elevate the touch-less ecosystem of the hotel
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In spite of many solution providers working with the hotels to incorporate such offerings, the major challenge which the hotels face is to get their applications downloaded onto the guest’s devices.
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Besides engaging guests at the premises based on their locations, Proximity Marketing can enable the hotels to notify them regarding any violations of the allowed number of people in a surrounding area, information about room-service delivery, or even informing them if their room is ready to check-in.
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Reviewing and updating standard operating procedures, upgrading towards cloud-based platforms should be a standard for the hospitality ecosystem.
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What's Next For Hospitality Tech? - 1 views
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Flexible apartment stays are definitely a key trend to watch for in hospitality tech, but not the only one.
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However, the mass closures of hotels have presented an opportunity for hoteliers to re-evaluate their technology stacks and potentially replace old legacy systems with newer, more flexible and elegant solutions.
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Metaprop is most excited about hotel management systems and guest experience software tools gaining traction in this new environment. There is an increased focus on cleaning and hygiene within hotels, and technology will play an important role in improving cleanliness and efficiency within the properties.
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I think the pandemic has accelerated the acknowledgment of serviced apartments and next-generation hospitality space. As people discover the service, they will continue to adopt it more and more.
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Pedan feels that the world is moving in a direction where a product that caters to planned-for nomadism is needed, and Kasa is also working to partner with hotels to offer their tech on-site (they are currently working to launch their first hotel in New York).
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The article describes how the pandemic accelerated the adoption of technology for many people and how it shifted the needs of people looking for short-term/hotel stays. Companies that thrived during the pandemic were the ones that offered things that began trending as people needed to stay away from others and inside for large periods of time: contact-less experiences and apartment settings rather than traditional hotel rooms. As we move forward from the pandemic and travel begins again, hoteliers will need to re-evaluate their technology and invest in guest experience software tools so their hotels can compete with the new trends in hospitality spaces.
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How to use QR Codes in Hotels as a Marketing or Guest Service tool, also after Covid-19 - 0 views
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What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
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QR Codes have taken the hospitality industry by storm, and can be seen used anywhere from restaurants menus to playing a role in sharing information about health and safety measures
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Is it just a FAD, or will the use of QR codes stay after the COVID-19 crisis is over? How can hotel managers efficiently use QR as a communication tool as well as creating revenue generating opportunities including creative examples to use QR codes
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Providing a quick and easy method to access information, QR codes offer great opportunities for hotels to drive revenue, record guest preferences (read further here on smart tips to capture guests information and emails) as well improving guest experience by providing useful information to guests throughout the property.
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The key in using QR codes comes down to added value.
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QR codes in various ways including on: Cards in the rooms Announcements in elevators At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do)
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Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc. From here the guest can also navigate to any social media pages.
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Being creative and thoughtful about the use and placement is important
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be careful not to make it feel like a generic discount with no boundaries set to time or without a “real” discount that makes it worthwhile.
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The benefits include: Cost saving and better for the environment with less paper waste More customizable and more frequent updates possible Higher degree of available information with “hover over” effects as a tool to have a clean design. Great for showing allergenic information for example, which usually gathers up quite the list to be able to fully show on a traditional menu.
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Loyalty programs and call to action for downloading the Hotel App
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ontactless payment is a hot ticket right now everywhere
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In summary, it can be said that QR codes offer great ways especially for driving revenue and improving guest experiences.
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This article examines all of the highlights that using a QR code for your hotel of business establishment.
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Revolutionizing Sports With Augmented Reality - 0 views
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Hospitality is in many different areas of businesses and here I found an article discussing AR in the realm of sports arenas. This article presented a few perspectives starting from the coaching, training, to the marketing behind AR technology. Each topic was clearly enhanced by AR. In sports, there are tons of ways to advertise a company while watching the game, picking up food, etc. Additionally AR, is supporting this industry by providing solutions to problems of the past. Athletes will become more competitive while training for games and matches. It is almost like leveling up when playing video games. AR has started to revolutionize the industry by providing an opening for hospitality to be more involved in sports events. It is exciting to see what AR, robotics will bring to the customer journey.
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Trust will be "deciding factor in cloud service provider competition" in 2021 - 0 views
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The trend of companies embracing digital transformation during the COVID-19 pandemic was the driving force behind the continued investment, according to Canalys, aided by the economic recovery and subsequent restart of some delayed projects.
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There have been a lot of shifts to digital transformations due to the pandemic, many companies are welcoming this change. This article touches on the embracing of transformation due to COVID-19. Alot of recourses have been poured into developing this change. Companies like Amazon and Google Cloud have accounted for close to 70% of spending.
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An International Data Corporation (IDC) published last week, revealed that the worldwide public cloud services market grew 24.1% year over year in 2020 with revenues totaling $312bn (£219.75bn). This market includes Infrastructure as a Service (IaaS), System Infrastructure Software as a Service (SISaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
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Rick Villars, group VP of worldwide research at IDC, said: “Access to shared infrastructure, data, and application resources in public clouds played a critical role in helping organisations and individuals navigate the disruptions of the past year. “In the coming years, enterprises’ ability to govern a growing portfolio of cloud services will be the foundation for introducing greater automation into business and IT processes while also becoming more digitally resilient.”
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Data ownership: The next big issue enterprise IT will have to tackle - 0 views
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The reason why the issue of data ownership has become somewhat unclear is because oftentimes organizations are not in direct possession of their data.
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Consider how many business applications are currently available as software-as-a-service (SaaS) applications. In most cases, a SaaS provider hosts their SaaS application and also stores the data that the application generates.
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Whenever possible, organizations should back up their SaaS data. This not only protects the data against accidental loss, but it also provides the organization with a tangible copy of its SaaS data.
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While it is true that SaaS providers likely store your data on encrypted storage, it is also likely that the SaaS provider maintains control over the encryption keys that are used when accessing the data.
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A SaaS provider might sell data (or insights into the data) to advertisers, government agencies, research analysts, or even your competitors.
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After all, data leakage and breaches can have devastating financial consequences, and companies simply cannot afford to take a chance on a cloud provider that plays games with subscriber data.
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CES panel to explore power of artificial intelligence | - 0 views
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Guests will notice how AI technology can enhance their hotel stays and experiences on the casino floor.
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Guests can text Ivy, powered by Go Moment, for food or entertainment recommendations, dinner reservations, housekeeping requests, or ask common questions like Wi-Fi passwords and pool hours.
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companies like Konami and Scientific Games have developed AI technology for slot machines. It incorporates facial recognition capabilities to identify who is playing their games, and tai
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lor more personal services based on a user’s visitation, spending and dining habits
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Crowd-tracking technology can also help a casino optimize its floor layout based on traffic flows and which products are used more than others
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The article focuses on how artificial intelligence will shape the casino and hotel industry in Las Vegas and beyond. AI currently used at all but one Caesars Entertainment Inc. properties in Las Vegas is called IVY. This virtual concierge is able to answer a multitude of questions that front desk would be called for which reduces call volume and lines at the front desk. On the casino floor Konami and Scientific games have AI technology with facial recognition for slot machines that provide personalized service, user login, and gambling recommendations. The article also discusses how crowd tracking technology and in security helps with the floor layout and what guests are on the floor. As stated many of the security features may be in place now.