ASSA ABLOY is the world’s leading provider of hotel locking systems and in-room
safes, as well as energy-saving energy management systems.
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Hotel lock and security solutions for hospitality applications from ASSA ABLOY - 0 views
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ASSA ABLOY works to introduce new innovations to the industry including RFID and NFC-based solutions such as mobile keys and check-in for hotel environments.
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From the main entrance door, visitors can access the entire hotel facility and therefore should be the first line of protection.
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Next-generation smart card solutions and solutions such as Mobile Keys – an NFC-based solution which allow guests to receive their room key directly to their smart phones – also increase convenience.
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Security and locking solutions such as electronic in-room safes in the interior of a hotel room must be consistent with the facilities’ aesthetics while performing their most important task: protecting a guest’s valuables
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By detecting guest presence in the room, energy management systems allow hotels to control and manage air conditioning and heating costs while rooms are unoccupied, monitoring temperature until guests return to their rooms.
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Physical access solutions such as doors and access control systems provide security to a hotel’s staff and back areas.
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Intelligent panic exits and devices, for example, protect people and property during emergencies and at all other times.
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This article talked about ASSA ABLOY, which is the world's leading provider of hotel locking systems and in-room safes, as well as energy-saving energy management systems. ASSA ABLOY door opening solutions can increase security and convenience. What's more, those solutions are including access control, automated entrance and mobile keys for guestroom entry, which can bring for both guests and staff. And, these solutions can also be applied to marine applications, ensuring the safety and security of all guests on board.
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How Smart Devices will Change Hospitality Technology | By Les Spielman - 0 views
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In the hospitality industry, "Near Field Communications" (NFC) now has an even more secure network that assists the utilization of total hotel security, individual room monitoring for the HVAC system, more bedside controls for lights, electronic drapes, monitoring who is at the door, fire and smoke security, excessive electrical usage, all centrally monitored by management and the individual guest, from network controlled smart devices that we all carry. Imagine a typical hotel (which already exists today). Your smart device is already registered with the hotel or hotel chain. You walk into the front door of the hotel and there are sensors by the entrance/exit. You press the hotel's "app" that is on your mobile device, you have now checked into the hotel, without going to the front desk. The hotel's system sends your smart device an arrival confirmation along your new room number. When you reach your room, the app opens the door using NFC. Look ma, no keys needed. The door security device registers your arrival time along with the device's ID info. In the meantime, the HVAC system now sets the temperature of your assigned room to the temperature from your profile. Housekeeping and the concierge are notified.
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With security now becoming an issue in the hotel industry, especially western hotels that operate in different parts of the world, "NFC (Near Field Communications) now has an even more secure network that assists the utilization of total hotel security." This will be monitored by the guest and management. The smart device has to be registered with the hotel and when the guest walks in and presses the hotel the guest is checked in. An arrival confimation is then sent to the device along with the room number, this app is then used to open the door. The arrival time is registered and the utilities in the room are set based on the guest's profile. "Housekeeping and the concierge are notified."
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Understanding Security--Where Does All the Guest Data Go? : Hospitality Law Check-In - 1 views
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As our reliance on computers and electronic data grows, hotel managers and operators have access to your credit card and other personal data.
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The challenge for hotel employees is ensuring the security of such data so that guests don’t fear hacking or the unauthorized release of private information.
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This artical talked about where the customer's data go after he finishes check-in, and over the credit card. The author told that as the reliance of technology, the hotel staff can get the customer personal information. Although the technolgoy is convenience for the customer, it is not safe if the hotel can protect the customer privacy. In author's experience, it has been many cases that some one get the customer's personal information through penetrates the hotel system. It has been many conferences to discussion the problem while it will be very hard to find a solution. And many guest likely to asking friens or to the customer-driven websites for advice abouth the property, or rely on the reputation of the brands.
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Go green - it's the only long-term option for your hotel business - eHotelier - 0 views
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Energy has been a major issue for hotels. While cloud-based technology has revolutionized the way properties manage operations such as the front desk, housekeeping, distribution and even marketing, not a lot has been happening in the power department.
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Replacing all incandescent bulbs with LED-based lighting and using energy-efficient public devices like vending machines have helped lower carbon footprints to an extent.
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Adopting renewable sources of energy is a great way for companies to exhibit their commitment to ensuring longevity for their environment, and themselves, in turn.
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Connected devices could turn out to be a game-changer in this area. Almost every electronic can be replaced with its ‘connected’ counterpart – from lighting to HVAC systems. With each of these devices being assigned an independent IP address, they will be capable of communicating and interacting with one another. A single device detecting any form of human interaction – or the lack of it – can immediately prompt a multitude of other devices into taking an action, triggering a preordained chain of events.
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Renewable Energy Certificates (RECs) provide companies with the opportunity to minimize their carbon footprint by meeting more of their demands using clean energy.
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“Technology companies want to know how much energy they use when they stay with us, and it does play a role in their decision,”
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The biggest problem managers have faced has been managing electricity in unoccupied rooms, but with connected devices soon to come to every hotel room, properties will be able to control their power usage effectively for the first time.
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initiatives such as installing dual-flush attachments and rain-water harvesting systems, managers can save this precious resource and lower their costs doing it.
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Branding and packaging is another area where hotels can be more thrifty – using biodegradable or reusable shampoo and soap dispensers are eco-friendly alternatives to distributing individual sachets.
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today, going green is no longer about forging an emotional connection with the audience, it’s the only logical option left for companies that want to secure their long term interests.
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The article points to the fact that energy is a major issue for hotels, which can be solved by going green and by implementing 3 energy-saving factors. 1. Using low energy devices and replacing all incandescent bulbs with LED-based lightning. 2. Adopting renewable source of energy. 3. Using connected devices, which make it possible for managers to monitor the power consumption. So today going green it's the long-term option for companies who want to save their prosperity.
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Northstar Travel Group's Unique Hotel Identifier Solves Widespread Industry Problem | N... - 0 views
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SECAUCUS, N.J. – Northstar Travel Media, the world’s leading business-to-business media company serving the travel and meetings industries, has announced that it is supplying a unique hotel identifier that solves the problems associated with multiple identifiers. “For nearly a decade the travel industry has struggled with the costs and problems created by multiple identifiers, said Sheila Rice, VP Business Development & Licensing. “Over the years, each business created its own system resulting in a proliferation of identification numbers. A single entity may have numerous proprietary codes across different systems. As each segment of the industry tries to integrate information with suppliers, travel agents, hotels, GDS systems, CRS providers, content publishers and payment processors, predictable problems ensue.” With a history spanning more than 70 years, Northstar Travel Media is already established in the business and process of identification numbers. It is uniquely positioned to lead a solution for this long-standing and increasing industry problem. As the content provider of unique hotel identifiers, Northstar Travel Media has been supplying this data to leading travel and hospitality companies for more than a decade. Northstar’s database of 200,000 hotels worldwide contains up to 300 fields of data for each hotel. “Northstar Travel Media has a pristine reputation for providing data that is comprehensive, accurate, reliable and flexible,” said Tom Kemp, Chairman and Chief Executive Officer. “We look forward to providing more content solutions with our unique hotel identification numbers.” Licensing of the unique hotel identifier data includes hotel name, address and telephone number. Content packages can be customized to provide solutions to meet specific needs. The Unique Hotel Identifier builds on Northstar’s existing hotel products and services that include more than 60,000 hotels around the world reviewed and classified using the company’s industry-standard consumer classification hotel rating system. Northstar Travel Media is the leading provider of news, information and data for the travel, meetings and hospitality industries and parent of brands Travel Weekly, Business Travel News, Meetings & Conventions, Successful Meetings, Incentive and TravelAge West. NTM’s electronic directories — Travel Weekly’s Hotel & Travel Index and M&C Facilities Search — provide in-depth data on hotels, meeting and convention properties, and business travel in the United States and internationally. In addition to its directories and periodicals, NTM publishes a number of online subscription information resources, including travel42, Weissmann Reports, STAR Service Online, Intelliguide Corporate and BTP24. Northstar also is an industry leader in marketing services, custom communications, content licensing and database management serving the travel and meetings industries. Additionally, Northstar recently acquired PhoCusWright, the premier global travel, tourism and hospitality research and event business at the intersection of the Internet and the global travel industry. Based in Secaucus, New Jersey, the company also has offices in New York, Glen Ellyn, Illinois; Los Angeles; and Winston-Salem, North Carolina. Northstar Travel Media, LLC is a portfolio company of BV Investment Partners, a leading private equity investor in the media and communications sector.
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This article circles back to our discussion board about issues in the hospitality industry. 200,000 hotels is not nearly enough and I am certain that there are many more. The idea is wonderful; however, if this is not backed up by the government, then it would not be created as an industry standard. The big companies, such as Marriott, Hilton, etc would most definitely be part of this initiative; however, what about the smaller motels, bed and breakfasts, etc? If there is a fee associated with this (which there would probably be because the database needs to be maintained) then smaller less profitable ones will opt out. - I hope other classmates have updates.
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Get your share of Christmas sales with your own gift card system - 0 views
www.hospitalitymagazine.com.au/...ristmas-sales-with-your-own-gi
technology hospitality software mobile
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"ROLLER, an Australian-based hospitality and leisure software company, has introduced a new solution that will allow every business to manage their own, fully branded digital gift card system" This new system will allow smaller restaurants and retail stores to get a cut of that 2.5 billion dollars spent each year by Australians. The way the system works is simple, the customer goes on your website and purchases an electronic gift card they have the option to use it for themselves or give it as a gift via email or Facebook. Then when they want to redeem it just show the cashier/ waiter their code and they scan it.
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Norwegian Breakaway to Feature Line's Largest Youth and Teen Areas | ehotelier.com News... - 0 views
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“We know how extremely important it is for families to offer engaging, interactive programs for children and teens in a comfortable, well-equipped environment. Norwegian Breakaway will incorporate our biggest youth facilities with the best youth programming at sea with our new Splash Academy and Entourage programs.”
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Entourage is Norwegian Breakaway’s high energy, exclusive teen zone for ages 13 through 17, located on Deck 16.
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Norwegian Cruise Lines is launching a new ship next year "Norwegian Breakaway." Their main target market will be young adults and teenagers. It features the Splash Academy and Entourage that is a youth area dedicated specifically for three different age groups; teens, babies and toddlers, and a designated space where parents can play with their kids. Teenagers in the evening can enjoy the Entourage area that becomes a teens-only nightclub with a dance floor, large screen television and music, including a video jukebox. Using the latest technology Norwegian e-Youth tablet-based electronic registration allows parents to swipe their keycard and input a password to sign in their children to many activities and programs.
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Grand Hyatt San Francisco Offers Eco-Friendly Rooms, High-Tech Security From VingCard E... - 2 views
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With VingCard Elsafe products as the centerpiece, the 38-story, 39-year-old iconic Union Square property is now one of the most tech-forward hotels in all of San Francisco.
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The Orion system is comprised of wireless digital thermostats, occupancy sensors, door position interfaces, remote server software and a comprehensive dashboard reporting interface.
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Orion interfaces with the hotel's property management system to pre-condition the room upon guest check-in and automatically engage enhanced energy savings mode upon check- out.
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As an industry leader in locking system, electronic in-room safety and energy management company, VingCard Elsafe just have their new product come out. And early this month, the Grand Hyatt San Francisco finished their renewal and started to use the complete package of hotel PMS and other related systems from this company. The biggest difference of this system from others is that this property management system not only provides automatic convenient service but also does a good job in energy saving. The whole package also include the in room control dashboard, which can automatically control the temperature and other electrical devices when the room is occupied. I think this is a great idea, it not only helps the hotel to provide service better or save the utility cost, but also bring a good reputation to the hotel as being green.
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The Future of Hotel Security - AOL Travel News - 1 views
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Technology is opening new doors to hotel safety
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Yet more card-free security systems are on the way
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eventually new security measures will become such a part of our everyday lives that they will become the norm.
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Systems that track the other qualities that make each human unique are in development as well.
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here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
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new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
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Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
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we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
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Those plastic key cards that once seemed so innovative will soon go the way of the actual key
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"In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
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When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
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Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
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1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
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Returning guests will be recognized and greeted by nam
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"Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
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This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety. The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future. - ...7 more comments...
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I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations. -
It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways. -
Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card. -
In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA. -
The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech. -
The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door. -
i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues. -
this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door. It talks about technology that tracks all employees, guests and their luggage. There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler. Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name. Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees. -
Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
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Stop, look and listen before investing in hotel tech - 1 views
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the hotel industry has been hooked on placing more and more technology into guestrooms believing the guest wants it, needs it. It’s become a way to stay competitive.
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Hotel owners started to question the cost and ROI. As operators, you became increasingly concerned over recurring support expenses
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Oh, and one must not lose sight of the fact that there is the obsolescence factor with many of the items being superseded by new models at an ever-quickening pace
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Super-fast, reliable and suitably priced Internet access
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Why are you adding connectivity panels so the guest can tether their device to the TV, when most are very comfortable at either holding it in their hand (like a book) or prefer to connect it wirelessly?
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To understand what the guest really wants and needs: STOP, LOOK and LISTEN!
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What travellers want in hotel technology
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Less is more
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A well-lit room with simple controls
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They just need the tech to work
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Temperatures that can be easily controlled
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A place to work
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And as for the TV, include 24-hour news channels, sports channels and some entertaining TV channels.
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Actually, you can summarize what guests want from a hotel room with three Cs: 1. Clean2. Comfortable 3. Connected
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Power sockets
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What does this mean to YOU, the hotelier?In my opinion, going forward, guests will start to question why they should pay for this tech when they don’t need it, don’t want it and, most importantly, don’t use it.
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A trendy piece of tech is no longer an enticement to make a guest change allegiance from one hotel to another. A B&O stereo or an iPod dock is not a deal breaker, but free Wi-Fi and a free mini-bar can be.
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And besides, the lifespan of these toys is very short—12 to 18 months tops—before they become relegated to the old-version league. Can you really afford to swap out gizmos that fast?
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This article first reviewed the technology revolution in hotels. From the telephone, TVs, to today's mini bars and electronic door locks. Why hotels install more and more technology into guestrooms? Because the hotels believe the guest wants it, needs it, and it's become a way to stay competitive. However, the high technology gives brings them competitive advantages and also provides convenience for the guests, at the same time, it also carries a high cost with it. How to select the best technology and how to make best use of the technology? The author suggested the hotels should Stop, Look and Listen before investing in hotel technology. First, the hotels should justify the reasons to set the expensive devices. How to make sure the devices is useful and worth that much money? The hoteliers need to see whether the guests really want and need the technology. Consider very carefully the kind of tech you are deploying. Is it because you feel threatened by what your competitors are doing? Remember they may be on the wrong track. It is important for hotels to understand what the guests really want and need and before investing the new technology, the hotels need to stop, look and listen.
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When it comes to investing in technology in hotels, a better approach might be to simplify. In a day and age when most people carry around all their technology needs in their pockets (Cellphones, Tablets, Laptops, etc.) There may not be a need to invest so heavily in gizmos to attract customers and keep them happy. We may want to consider that all the guest wants is to be connected, so offering a super fast, reliable and suitably priced internet access is all the technology they really need. Investing in every new technology, with short lifespans, can end up making a real dent in your ROI.
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TVs may soon be used to spy on you | SmartPlanet - 0 views
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TVs may soon be used to spy on you
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uring most recent Consumer Electronics show, industry giant Samsung showcased thier new line of Smart TVs, which featured technologies they felt were capable of revolutionizing the viewe
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rience
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Samsung is doubling down on its core TV leadership and attempting to make the TV the main household Internet device
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designed to adapt to the preferences of each individual user can also be used to pass that information along to others without the user’s knowledge.
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The plasma and LED TV sets are built with a camera and microphones located along the top of the screen bezel, both of which are connected to the Internet to allow instant access to readily available apps stored on the Samsung cloud.
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Sceptre Hospitality Resources Names Thing5 LLC Preferred Provider of Call Center Servic... - 0 views
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Sceptre Hospitality Resources, the hospitality industry's foremost top line revenue enhancement service provider, announced today their "voice services will be powered by Thing5 LLC", the leading provider of telecommunications and reservation services to the hospitality industry
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They have a long track record of helping hospitality clients achieve consistent sales revenue growth.
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"Thing5 is a managed telecommunications technology leader built on the strategy of offering comprehensive, Communication-as-a-Service (CaaS) and BPO Solutions for the Hospitality and Travel Industries"
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Sceptre's Call Center Services' combined offerings will allow clients access to innovative and flexible services. The services cover full Central Reservations Office support, augmentation of In-House staff with overflow and after-hours reservation call support, to PBX operator calls, Click-to-Chat/Call, Email, concierge and loyalty program services.
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Sceptre Hospitality Resources maximizes revenues for hotels and resorts
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the company now serves more than 4,000 properties on its reservation platform
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include MotionNotes, a video messaging platform, SpaLinx, a spa management and appointment booking application, HotelIQ business intelligence, custom internet marketing services and revenue management services.
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combined offerings will allow clients access to innovative and flexible services.
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Our technology, combined with our vast agent pool, allows us to offer the type of comprehensive solution that hoteliers need to optimize their voice reservations
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maximizes revenues for hotels and resorts
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specializes in electronic distribution, reservations connectivity, channel management, site and search engine optimization, revenue management strategies, reservation call centers and direct booking engines
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interactive marketing programs, including website design, online advertising campaigns, social media solutions and other guest communication systems.
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allow hotels to have access to powerful, cost-effective solutions that enable unparalleled control over the voice and online channels.
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enable access to advanced analytics for all customer voice interactions including central reservations, on-property reservations, front desk and other business lines such as restaurants and spas.
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offering better security and control
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sophisticated reporting and intelligent routing tools
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Sceptre Hospitality Resources, one of the hospitality industries leading revenue enhancement service providers recently announced that they will be using voice activated services powered by Thing5 LLC. Their switch over to Thing5 is largely due to the fact that this company has been one of the leading telecommunication providers in the industry. Sceptre is hoping that the quality service Thing5 offers will help them achieve consistant sales revenue growth. Thing5 offers a wide array of services including complete reservation office support, after hours reservation call support, as well as concierge and loyalty program services to guests. I think that by utilizing the services Thing5 have to offer, Sceptre will continue to be one of the bigger revenue enhancement service providers in the industry. The many features of Thing5 voice activation systems will allow for a better customer service experience. Guests will have full access to reservation services as well as in-house staff and will also be able to book at any time of day or night with after- hours reservation call support. -
Sceptre is a company that provides useful resources to resorts and hotels to optimize performance and service; thus increasing revenues. Thing5 provides users with control over voice and online channels to provide better security and has better reporting tools. The two are among the most reliable and popular in their lines of business and are working together.
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What Are the Different Types of POS System? - 1 views
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This article simply reveals what point of sale is and the reason of its name. It is mentioned that a cash register was the oldest, simplest POS. There are six different types of POS briefly examined. Cash Box POS is the basic one. The option of printing times makes Electronic one be different from the Mechanical register POS. Other type of POS is Soft-Based which requires appropriate software. Similarly, Web-based has an internet connection. Lastly, wireless POS enables Web-Based to get the use of mobility.
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Point of Sale (POS) | What is it? - 0 views
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POS or PoS is an abbreviation for Point of Sale (or Point-of-Sale, or Point of Service). The term is applicable to a retail shop or store, the checkout/cashier counter in the store, or a location where such transactions can occur in this type of environment. It can also apply to the actual Point of Sale (POS) Hardware & Software including but not limited to : electronic cash register systems, touch-screen display, barcode scanners, receipt printers, scales and pole displays. Point of Sale Systems are utilized in many different industries, ranging from restaurants, hotels & hospitality businesses, nail/beauty salons, casinos, stadiums, and let's not forget - the retail environments. In the most basic sense, if something can be exchanged for monetary value - a Point of Sale System can be used
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A Check-out Counter, Cashier Stand - is the aisle (or station) where individuals transport and place the items or products they have chosen to purchase from the location, a good example would be a supermarket (e.g. Wallmart) or department store (e.g. Macys). Although for such environments as supermarkets is usually a long counter, which most often makes use of moving belts, and contains a photocell to stop it once items reach the end - it can also refer to a single register at a smaller store. The cashier scans and rings up each item on the cash register and obtains the total. All items are placed in bags while customer makes payment.
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There is so much information that can be had at the Check-out counter/ cashier in Macys. Many transactions could be conducted just in one visit. You may pay a bill, make a purchase without having your physical credit card, return a previously purchased item, and increase your credit limit.
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Point of sale systems are utilized in many industries, however, it is prevalent in the hospitality industry. Point of Sale Systems is also referred to as Point of Service. A POS system encompasses various hardware and software such as touch screen display, barcode scanners, cash registers, scales, and receipt printers. Improvements in technology such as POS have made cash registers, paper tapes and journal tapes almost obsolete. During the late 80's and 90's credit card processing was implemented making it easier for customers to easily transact business with operations. Today hospitality POS systems are among the most sophisticated, powerful and user friendly networks. Many POS systems are fully integrated so managers can track inventory, sales, rental services, accounting and customer relation management. Depending on the size of the hospitality facility, management may be primarily concerned with implementing POS systems. Some o f the questions pertaining to POS that managers may have include: a) How many POS terminals do I need? b) Should I run credit cards through my POS system? c) Which style of computer is best for my facility? d) Do I need pole displays or customer displays? e) Should I have a back office computer?
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12+ Meetings Technology Trends to Watch for 2012 - Corbin Ball Associates - 1 views
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This article introduce 12+ meeting technology Trends. In 1 of 12, the Near Field Communication (NFC) attracted my attention. NFC is a widely used system for making payments when devices touched together through a short-range wireless connectivity standard. This machine simplified electronic ticketing, data exchange, credit card payment and micropayment options for events. In 2012 and the following 5 years, NCF will provide better and faster service and connectivity for events.
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At Hyatt Regency McCormick Place, 'Little' Steps Add Up to 'One Big Green Initiative' |... - 0 views
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Perhaps even more impressive than its energy and water savings is the hotel’s recycling and composting accomplishments. In 2008 the hotel recycled 85 tons of materials; in 2009 that number grew to 137 tons. Last year 116 tons was recycled. In late June of last year, a food waste decomposition machine was installed in the loading dock area. The leased machine uses heat, and bacteria treated wood chips to accelerate the decomposition process. Over the remainder of 2010, 110 tons of food waste was composted. “We need to generate at least a few hundred pounds a day to make it [financially] worthwhile,” Martin says of the machine. The Hyatt Regency McCormick Place recycles the following: office paper, newspaper, glass, metal cans, plastic containers, glass, construction waste, cardboard (four to six tons per month), used bulbs, batteries and ballasts, electronics and pallets. Recycling containers are placed throughout the hotel in public areas and guestrooms include a plastic bag for guests to insert recyclables.
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“Our focus is to do a lot of the little things that add up to one big green initiative.”
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reduced its electricity consumption by 12.7 percent from 2009 to 2010 and its water consumption by 24.4 percent.
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Travelers prefer to stay at green hotels. Major corporations such as Marriott, Hyatt, and Hilton & Starwood are looking for ways to integrate green into their hotels while conserving water and energy. Not only is the focus on going green going to impact the environment but also will impact the bottom line which is the dollars. This article shows how the Hyatt Regency McCormick Place in Chicago, Illinois has been able to go green to benefit both the company and the environment. The amount of items they are able to recycle is amazing; it is great that the company can also focus on the disposal of foods. As we continue to focus on the environment, more and more companies will continue to find ways to help reduce cost while protecting the environment. At the Walt Disney World Resort, guest can tour facilities and are educated on how the company impacts the environment through their recycling programs worldwide. -
This article talks about the Hyatt Regency McCormick Place and the different steps they have taken to Go Green. They have significantly reduced their water and electricity consumption with the "When not in use, turn off the juice" project. Along with saving water and energy, they have also begun recycling. They recycle, paper, plastic, cardboard, light bulbs and the list goes on. They are also taking the time to educate their employees as well. "To encourage participation in programs such as 'When Not in Use, Turn Off the Juice,' employee awareness days are held. Compact fluorescent light bulbs are given to employees to help them save energy at home." The hotel has a green team who meet quarterly to continue growing in their sustainability initiatives. The Hyatt Regency McCormick Place is Green Key certified and has been recognized and awarded for their Green efforts.
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Your Mobile Phone As A Door Key | Fast Company - 3 views
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But Samsung's system actually teaches us a whole lot more about the future of smartphone "keys." Once inside the room, the same phone can be used to order room and laundry service, book other hotel facilities, and act as an in-room phone extension. Because of the Olympics tie-in, the special app also gives localized content to the hotel guest, and Olympic Games information including results. It can also control the hotel room TVs, lighting and AC and other in-room electronics. And it can provide "location based offers."
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This article describe a new smartphone app based on Android system in Samsung phone. At the first, this article introduce the long history about the room key development. It points out that the physical keys always have a problem that key itself can be stolen, and thus used by someone who doesn't have access privileges. Then the article introduce the new Samsung's system. What amazing me is the phone is not only can be used as a door key but also a control center in guests' hand. "Once inside the room, the same phone can be used to order room and laundry service, book other hotel facilities, and act as an in-room phone extension. " The app has powerful features and I thought it will become a trend in the future. -
Jingjia...this is a great article. I agree with you, I am impressed with the functionality of the phone application and how it works. It eliminates the middle man and any room for human error. I wonder how much more we can do with our phones. On this article listed below, it talks about how you can start a car directly from your IPhone (http://www.wired.com/autopia/2009/10/start-your-car-from-your-iphone/). Soon, we will be able to do many things with simply the touch of a button.
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Salsarita's Generates Attention and Sales with Digital Menu Boards | News | Hospitality... - 1 views
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In this article, Salsarita's Restaurant installed Digital Menu Board(DMB) techonology in more the third of its locations, on the purpose of generating customer's attention and sales. Being a fan of its reputation for its creative products, Salsarita's Restaurant chosen WAND Corporation as the exclusive supplier of their Digital Menu Boards(DMBS). With this advanced DMB system, Salsarita's Restaurant will be able to add new items to its digital menu by WAND Creative Servise using WAND TRM and synchronise with store, market or chain-wide immediately. The DMB system is also going to help Salsarita's Restaurant generate sales by gaining more customers' attention. it can analysis customers' purchase record and find out the most popular items and lest popular ones, then the restaurant can adjust its menu based on the analysis. Our society is stepping into its electronic age, techonology innovates day by day.One thing stands out to me this article is that to be a good manager, to generate more salse and profit, you should always keep customers experience"fresh and engaging". To approach that goal, you should always keep your techonology updated.
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Study Reveals Hotel Guests Mobile Device Habits | News | Hospitality Magazine (HT) - 1 views
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Today’s travelers are armed with three or four mobile devices to help them stay connected to office and home. They are more inclined to carry a tablet than a laptop. And, when these business travelers communicate with the home front from their hotel room, they are most likely do so with a video chat
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They travel with 3-4 mobile devices.
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For friends and family, nothing beats face time.
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Very interesting article here regarding the habits of hotels guests who used mobile devices during travel. It opened my mind to how dependent on this technology we are. The project was completed by Four Points by Sheraton, a brand by Starwood Hotels and Resorts Worldwide, Inc. Over the duration of the experiment, 6,000 people were polled. What I found to be the most interesting fact in this study was that the majority of us use 3 - 4 mobile devices whenever we travel. If you think to when you were younger, you had your walkman and the hotel phone. -
When we travel we just grab all of our electronics and hit the road not even thinking about how many different items we are taking with us and why. This is exactly why at airports people get so aggravated waiting at security lines; people have to take each item out of their bag to go through the x-ray machine. Now if we would just leave 2 of the 4 items at home the time it takes to get through security would be cut in half!