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yuqiongliang

Expedia rolls out MICE tech tool to the US | PhocusWire - 0 views

  • In an effort to streamline the booking process for hotels and meeting planners, Expedia is rolling out its automated MICE online booking engine in the United States.
  • Through the booking engine, meeting and event planners can search, price, configure and book spaces online, as well as manage other meeting elements such as AV equipment, catering and even group lodging.
  • with both the white label approach as well as a marketplace proposition.
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  • first focused on primarily English-speaking areas
  • What we've found is that, while these English-speaking countries are different in how they price out their offerings - such as their inclusion of taxes - they're similar in how they address their audience,
  •  
    This article is about a new tool that uses white label and market positioning for meeting planners looking for the right hotel organizer. Greatly simplified and shortened the consumption of small and medium activities in the planning.
Lymaris Collazo

REPORT: STATE OF HOTEL INDUSTRY SIX MONTHS INTO COVID PANDEMIC | AHLA - 0 views

  • The American Hotel & Lodging Association (AHLA) today released an analysis on the economic and human struggle  of the hotel industry six months into the COVID-19 pandemic, with millions of employees still furloughed or laid off and travel demand lagging far behind normal levels.  
  • Key findings of the report include: Four out of 10 hotel employees are still not working. Almost two-thirds (65%) of hotels remain at or below 50 percent occupancy, which is below the threshold at which most hotels can break even and pay debt. Consumer travel remains at all-time low, with only 33 percent of Americans reporting they have traveled overnight for leisure or vacation since March and just 38 percent saying they are likely to travel by the end of the year. Urban hotels are suffering the most and facing collapse with cripplingly low occupancies of 38 percent, significantly below the national average. COVID-19 has left hotels in major cities across the country struggling to stay in business, resulting in massive job loss and dramatically reducing state and local tax revenue for 2020 and beyond.
  • “While hotels have seen an uptick in demand during the summer compared to where we were in April, occupancy rates are nowhere near where they were a year ago. Thousands of hotels can’t afford to pay their mortgages and are facing the possibility of foreclosure and closing their doors permanently,” said Rogers.
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  • As a result of the sharp and sustained drop in travel demand, industry leaders say hotels are now facing the harsh reality of deciding whether to close their doors permanently.
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    In this article you will find a analysis released by The American Hotel & Lodging Association (AHLA) which states the crisis of the hotel industry during this past 6 months and how sales have been declining and the results of this in the Amercian economy.
kuhang

Importance of Sustainability in Hospitality | Dana Communications - 0 views

  • Over the past several decades, hoteliers have turned their focus to the importance of sustainability in the hospitality industry as it relates to hotel development and operations, including the environmental, economic and social impact.
  • In fact, according to Cornell University’s Center for Hospitality Research, the reverse is true for both. Recent advances in technology related to renewable sources of energy (solar, geothermal, wind, etc.) have improved the economics of using these kinds of alternative energies at the property level.
  • Cost is always a driving factor and reducing operating costs provides a compelling incentive for hoteliers. Cost reduction and efficiency strategies can be achieved by investing in better operational procedures and emerging environmental technologies. Many hoteliers now employ a variety of strategies to reduce, reuse, and recycle waste. Other emerging areas include sustainable procurement, indoor environmental quality (focusing on air quality and chemical/cleaning product use), and staff training programs (which can facilitate improved performance and higher levels of employee satisfaction/retention).
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  • Adopting a sustainable corporate culture can provide a distinct advantage in terms of attracting and retaining talent.
  • These statistics make it clear that sustainability—and a company’s commitment to it—is top of mind for employees.
  • Most major hotel brands have incorporated some level of sustainability platform into their brand definition.
  • Having sustainable business practices will lead to an enhanced reputation and brand image, which translates to great hotel profits in the long term.
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    Improving hotel's sustainability with the use of environmentally-friendly materials is now of utmost importance. It is a myth that green operations are more costly to obtain and maintain. In fact, renewable energy sources have improved economically and have now become alternative energy source at property level. Governments are now strongly supporting the use of renewable energy sources by providing tax write-offs and quickly expedited regulatory permitting. There will also be increased recognition for brand image and corporate brand image which creates a positive guests experience and attracting better talent. The savings are exponential by investing in better operational procedures and emerging environmental technologies. The green technology is inspiring and forward-thinking.
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    This paper analyzes and demonstrates the importance of sustainable design in the hotel industry from the perspectives of economy, law, guest experience and corporate responsibility. With the progress of science and technology, sustainable development will become more popular and become a major trend of hotel industry in the future.
Angelica Saez

Best POS Systems of 2020 - Reviews & Pricing - 0 views

    • Angelica Saez
       
      I believe these type of POS systems can be great for any type of business because it can truly be a lot of help.
  • Independent retailers and restaurants
  • Restaurants and food service businesses of any size.
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  • Small to medium retail businesses that need mobile, flexible POS solutions.
  • A Point of Sale (POS) system is an integrated software and hardware solution for retailers to manage sales. POS systems take the place of conventional cash registers by handling transactions, plus POS systems can: Process all types of payments Track inventory Manage your accounting needs Calculate sales tax Track employee work hours, vacation time, and absences Handle payroll Manage loyalty programs Track sales history Calculate pricing and discounts
  • This is a fixed POS so
  • Tablet POS software
  • Terminal POS software This is a fixed POS soft
  • Mobile POS software
  • Self-service or unattended POS software
  • This is designed to be used in kiosks and outdoor units where it's not practical to post an employee. It is often integrated with another POS system nearby, like to provide an extra sales point in a busy grocery store. It can be cloud-based or on-premise since it's not used with a mobile system.
  • The costs of your POS software will vary depending on the type of software you choose. Mobile POS software such as a smartphone app can begin at $50 per month, while more complex software can reach several hundred dollars monthly.
  • Other factors that may affect the cost of your POS software include: How many features you add Any hardware included Number of integrations Your operating system
  • You’ll need to get the right hardware to match the actions and transactions you want to carry out using your POS system.
  • With the right POS system, you can also analyze sales history to discover seasonal buying trends and correlations, which can come in useful when you want to increase sales. You can also remove manual error by using barcode scanners and automatic synchronization, as well as combat absenteeism with a more reliable employee tracking system.
  • A cloud-based POS system stores data on remote servers and can be accessed online, whereas a traditional or on-premise POS system stores data on a local server and can be accessed through an internal network.
  • Cloud-Based POS Systems On-Premise POS Systems
kelseybarton

Why ecommerce should inspire your hospitality customer experience - Insights - 3 views

  • In hospitality, guest experience is everything.
  • while ecommerce and hospitality are somewhat removed from each other, their delivery of customer experience is two sides of the same coin.
  • AI chatbots like BotXO can resolve a staggering number of complex customer service issues. Complaints, order queries, product information, and more can all be resolved without a customer support team member ever needing to get involved.
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  • A web-based chatbot can provide prospective guests with up-to-date booking information, advice on local amenities, estimated prices, and so on.
  • Content is the lifeblood of ecommerce businesses
  • A strong content marketing strategy transforms your hotel website into a go-to hub for guests to help them research, prepare, and plan their trip. Consequently, you provide an expansive customer experience that caters to all your guests’ needs in a single space.
  • A frequent criticism that holidaymakers have about booking hotels online is that the booking system itself is confusing. Too many options, contradictory choices, an arduous process make for such a taxing experience that the traveler needs another holiday to get over it.
  • The best ecommerce websites are those that provide a streamlined checkout with a simple, linear process and as few choices as possible. Keep your booking process as bare as possible.
  • Social media is a core component of strong customer experience. It’s rapid, conversational, and works on platforms where your guests are active most, communicating to your target audience with speed and personality.
  • building a personal rapport between the brand and the customer.
  • social media serves as a crucial stepping stone towards offline customer experience. The interactions you have with your customers online serve as an incentive to book with you, and form another facet of your brand personality.
  • Social media is customer service, digitized.
  • Customer experience is many different things to industries. But inspiration can be found everywhere if you look, and ecommerce is no different.
  •  
    (Part 1 of 2) This eInsights article reminds us how important exceeding guest expectations can be in making a guest's stay memorable. Both hospitality and ecommerce need to be able to deliver exceptional guests service, and we are in a society now where that is very much possible. The article goes into detail about how automated service can improve a guest's experience. It suggests that AI play more of an active role in the industry, as AI has created things such as chatbots that can resolve problems and provide efficient service. eInsights continued the discussion by expressing that, "Content is the lifeblood of ecommerce businesses." Content is something that, if utilized properly, can strengthen customer-brand relationships. Tools such as blogs or hotel websites can be used to communicate unique information to guests and then guests can use the tools to create their entire trip seamlessly. It is much better for hotels to keep their websites and navigation channels simple. Guests expects a quick experience and "a streamlined checkout with a simple, linear process and as few choices as possible." Guests are already overwhelmed with the hustle and bustle of their daily lives, so they do not want vacation planning to be complicated as well.
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    (Part 2 of 2) The final point that the articled discussed was about the importance of social media and how it can make for an even better guest stay. We are in a world where we can learn all about a guest's needs or preferences and can communicate with them before they ever step through the lobby doors. Being in the hospitality industry, we get to take this one step further and actually have the human element as part of the scenario as well. Online social interactions are "a valuable touchpoint between you and your customers, one that delivers a breadth of benefits for customer experience." When we utilize these properly, we can make an enhanced, enjoyable guest experience. Ecommerce and the hospitality industry work hand-in-hand to create a unique, memorable guest experience each and every stay.
jessielee214

5 Reasons Why You Need a Hospitality Management System | protel - 0 views

  • The other fact is that competition in the hospitality industry is quite high, even as more customers prioritize a personalized experience. The implication, in this case, is that hoteliers should offer the best possible customer experience to remain competitive in the market.
  • Increased Productivity
  • Training your hotel staff using a hospitality management system is possible because it incorporates user-friendly interfaces, and it reduces the likelihood of making errors too.
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  • It Improves Hotel Efficiency
  • A hospitality management system helps employees identify and manage room maintenance needs faster; it alerts housekeeping staff in real-time when there are early arrivals so they can prepare specific rooms in good time, and it also updates your employees when clients check out.
  • Streamlines Hotel Reporting and Analytics
  • hotel management system will also remember customer preferences, pre-stay, and post-stay communications, in addition to performing an analysis of client feedback, which gives valuable insight to your employees on prioritizing better guest experiences
  • Room and tax reports, night audit, housekeeping, shift audit, departure/arrival, are some of the reporting and analytics details that a hospitality PMS system can generate.
  • Better Guest Experience
  • Better Guest Experience
  • A hotel management system will also remember customer preferences, pre-stay, and post-stay communications, in addition to performing an analysis of client feedback, which gives valuable insight to your employees on prioritizing better guest experiences
  • Part of the drivers of growth in the hotel industry includes timely and comprehensive reporting, and a hospitality management system can help you achieve this.
  • A
  • Enhanced Security
  • Hotel owners can download and analyze data available in the cloud after installing PMS software while enjoying the protection of such information using the latest technology
  • Technology continues to impact various operations in different industries, and the hotel sector is no exception especially with the advent of a mobile app that improves staff mobility and communication within such establishments.
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    The article summarized several reasons and examples of a management system, what kind of benefits should include, and how it can help the owner. The technology is growing fast if we can think out of the box to understand how to use it. The software can be the best helper.
nellyvero71

How to Keep Accounting Records for a Small Restaurant | Small Business - Chron.com - 1 views

  • operators of even the smallest restaurants can improve their odds of success by keeping careful accounting records
  • Good record-keeping can show you where you're doing well and where you aren't, even if you're more at home behind the grill than with a ledger, but you'll need to have an efficient system to record and track that information.
  • it frees up time you need to actually run your restaurant, and that has a definite value as well.
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  • Small-business accounting software: Popular small-business accounting programs such as QuickBooks, Sage or Xero work well for restaurants when they're set up with a suitable set of accounts. The accountant or bookkeeper you work with will probably already use a specific program and will set you up on it unless you have a good reason for using something else. 
  • Depending on your budget and personal preferences, there are many proven ways to keep your books.
  • You can think of your accounting system as providing two different kinds of information: Things you need to know periodically such as how much tax to remit and things you always need to know such as your food cost and labor cost and how they relate to your sales.
  • you can calculate the most important indicators of your restaurant's financial health.
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    The article talks about the importance to keep accounting records. Which are the reasons to do that. The ways depending on the budget to keep the records. Accounting software is one of the ways.
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    This article on Chron can be viewed as a general guide for people who are willing to improve accounting in their businesses, especially restaurants. It has discussed different ways and steps of keeping accounting records, along with some important indicators of the health of the restaurant.
khadija2050

What is an Human Resources Information System (HRIS)? A Full Guide - 1 views

  • used to collect and store data on an organization’s employees.
  • be cloud-based
  • . This means that the software is running outside of the company’s premises, making it much easier to update.
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  • these systems are also called Human Capital Management systems, or HCM. In this article, we will use the terms HRIS and HRIS systems interchangeably.
  • keeps track of changes to anything related to employees
  • ability to offer self-service HR to employees and managers.
  • This includes material for the identification for employees in case of theft, fraud, or other misbehaviors, first contact information in case of accidents, citizens identification information for the tax
  • one plac
  • the tracking of data required to advance the HR and business strategy. Depending on the priorities of the organization, different data will be essential to track. This is where the HRIS comes in.
  • Record-keeping
  • time and attendance data from employees
  • Payroll automates the pay process of employee
  • is benefits management
  • This software handles all the company’s recruiting needs. It tracks candidate information and resumes,
  • allows HR to track qualification, certification, and skills of the employees, as well as an outline of available courses for company employees. This module is often referred to as an LMS, or Learning Management System, when it’s a stand-alone
  • talent pipeline and having replacements available
  • having employees and their direct supervisors manage their own data
  • involves the analysis of this data for better-informed decision making. We’ll explain more about this in the section below.
  • databases that record a company’s transactions. An example of a transaction is when an employee joins the company.
  • It includes modules on talent management, workforce rewards, workforce management, and work-life solutions.
  • They simply haven’t been designed for this. In addition, not all HRIS systems have all the above functionalities build-in.
  • as it means that data is dispersed into multiple systems. In order to report data, a new layer needs to be added on top of all HR systems to report and analyze the HR data.
  • These include Workday, Oracle, SAP, ADP, Ceridian, Kronos, and more. Listing all the HRIS suppliers would be impossible, so we decided to explicitly mention the four HCMs that are considered to be leaders.
  • they offer different suites including recruiting, learning, performance management, and an e-learning LMS.
  • Workday is arguably one of the best-known HRIS out there
  • These are systems that keep track of a company’s resources, which include among other things financial assets, orders, and people. In 2011, SAP acquired SuccessFactors,
  • . They are
  • HR, payroll, and talent management. Systems include time and attendance, onboarding, performance management, compensation, succession
  • on-the-job training to HR professionals in the use of the system. This function is usually in the IT arm of the HR department.
  • provides support for the HRIS. This includes researching and resolving HRIS problems and being a liaison with other parts of the business, like finance/payroll.
  • This means improving the employee experience in using the systems, coming up with user-friendly innovations, and implementing new policies to be reflected in the system.
  • IT is useful to understand the intricacies of the system while HRM helps to understand the processes that the HRIS is supporting.
  • the specific demands of the different stakeholders inside the company are inquired about.
  • you choose an implementation partner,
  • Here the functional and technical requirements for infrastructure,
  • a core test team is created.
  • communication plans need to be created, and Frequently Asked Question and other support documents created to benefit the software implementation and uptake.
  • the system can Go-Live. Feedback needs to be constantly collected and training material updated with the evolving systems. Cons
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    the articles gives a detailed definition of the HRIS and the benefits it presents to companies . it also touches on different platforms that companies decide to choose to work on the HRIS.
ivonneyee

Modern Management Technologies in the Hospitality Industry - 2 views

The article talks about how it's worth investing in proximity marketing to increase the speed of a customer's decision, increase engagement, and eloyalty. The article states that marketers who know...

cingram21

Managing Payments: How Embedded Fintech will Fuel Travel Revenues | PaymentsJournal - 2 views

  • These companies’ payments systems provide greater efficiencies for hotel owners, such as contactless payment and seamless accounting; they also provide financial services capabilities to owners and banks via embedded finance.
  • Embedded fintech is technology that enables embedded finance, into a financial institutions’ product sets, websites, mobile applications, and business processes via APIs by allowing banks access to a new customer base
  • To meet the demands of travel in a reopening world, these payment systems should also include a state-of-the-art terminal, transparent fees, built-in reporting, analytics, security, and world-class (in-house) support so hoteliers can to focus on their guests rather than time-consuming payments acceptance and reconciliation.
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  • Further, cloud based payments systems are often integrated in Property Management Systems, (PMS)
  • Discover and seamlessly connect to 3rd party apps and services and a channel manager to sync rates, availability and details across 100s of channelsManage revenue by optimizing rates, tracking competitors, and providing insights & analytics,Connect to a booking engine to drive commission free bookings and the payment system, which alleviates manual credit card entry, lengthy verification processes and seamlessly rolls up accounting and tax preparation.
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    FinTech is a hot topic and this Journal article touches on the developments of FInTech in the hotel. The standout line touches on how cloud payments can, "connect to a booking engine to drive commission-free bookings and the payment system..."
rhera004

A History of Event Planning (And Why It Matters) | Social Tables - 0 views

    • rhera004
       
      Matchmaking purposes as well
  • Being an event organizer is one of the most stressful careers, but when things come together, there’s nothing like it.
  • 82 percent of small business owners say face-to-face events and in-person meetings are important.
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  • 97 percent say that meetings deliver return on investment.
  • 2013, employing 2.3 million Americans and generating $42 billion in tax revenue.
  • But the first CVB wasn’t established until 1896, in Detroit, Mich.
  • International Association of Exhibitions and Events (IAEE), came into being in 1928. The Convention Industry Council (CIC) and Professional Convention Management Association (PCMA) were founded in the 1950s.
  • Now people not only have individual personal and professional email accounts, they multitask, prospect, network and curate content on a variety of social and digital platforms.
  • It’s that the French Revolution began with a meeting on a tennis court.
  • Meetings catalyze change.
  •  
    Quick History of Meetings/ Events info.
mabbate

Benefits of Using a Property Management System for your Airbnb | by Keycafe Team | Medium - 1 views

  • These systems allow for easy automation of messages, letting hosts easily stay on top of communications at any time of day or night.
  • Pricing is essential for vacation rental management, as it can be the difference between profitability and non-profitability. If a listing is priced too low, hosts are leaving revenue on the table, and if it’s overpriced they’ll struggle to secure enough bookings in order to stay profitable.
  • Property management systems leverage both historical information and real-time data about the area around a listing to ensure it’s always priced competitively.
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  • a property management system makes it easy to request and record payments, accept direct bookings, and set up security deposits or specific rules for taxes
  • A property management service creates and continuously updates financial and performance reports so vacation rental managers always have an overview of how things are going and what needs to be adjusted.
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    Having an integrated PMS for short term rentals can have many benefits. This allows the owner to work off of one system instead of several platforms. Automation from these platforms will help with guest scores and profitability.
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    It makes sense to have this system in place, work smarter not harder right? Technology is a beautiful things and can make owning a business or just renting our your vacation home so much easier.
peacejj22

Tipping your server makes sexism worse, whether you intend to or not | Mashable - 0 views

  • Tipping your server makes sexism worse, whether you intend to or not
  • Federal tip minimum wage has been frozen at $2.13 since 1991, even with raises made to non-tipped wages.
  • Though some states mandate a higher minimum wage for service employees, many servers are stuck living on this extremely low wage, often left with few paycheck dollars after taxes.
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  • While there are laws in place meant to ensure that servers get at least federal minimum wage by requiring employers to make up the difference if a server isn’t tipped enough during their shift, workers often report this isn’t the case.
  • And, even if it is, even federal minimum wage isn’t a livable wage in the majority of states.
  • “Any tipped employee, male or female, is on a stage,”
  • “[Servers] have to act in a certain way in order to receive those tips," Kitterlin says. "That being said, of course that opens an opportunity for women and men in our industry to feel that they have to accept certain levels of harassment -- be it sexual harassment or any form of rude behavior from guests.”
  • “We need to be careful of how we go about doing that because we have historically been a country where tipping culture serves as a huge motivating factor for employees. Our employees feel more driven to give good service in order to make a good tip.”
  • “It’s to get more tips, but it’s kind of opening the door -- especially in our industry and culture,”
  • I don’t want you to grab my ass. I want you to tip 20% or 25%
  • 90% of women in the restaurant industry report experiencing some form of sexual harassment while on the job.
  • “I’m spending all my day helping people who have $70 to spend on food, but I can’t barely afford my own,” Jessica says. “How messed up is that? I watch people go out, eat and they will spend $30 on an entree. I got paid $30 all day in wages -- and you just spent that on one entree.”
  • “People will be like, ‘I thought we just raised minimum wage? Don’t you get 10.50?’” she says. “No, not us. We got left out. We always get left out.”
  • For many women in the restaurant industry, the fastest way to prevent only barely making bills is to enhancing their “performance” through appearance. Jessica tells Mashable servers “wear what we can get away with wearing,” because a push up bra and tight shirt often means more tips. It’s service industry sexism at work -- and Jessica knows that.
  • “There is definitely value in considering the elimination of tipping,”
  • Without the "motivating factor," your server may not have nightmares about serving a too-cold-entree.
  • “I don’t think it’s right that people in America are getting paid $2 and change to do any job,” she says. “I don’t think it’s right. I didn’t have to live with it being in California -- I could just kind of forget that most of the nation is making nothing.”
  •  
    This article is in essence about the broken tipping system within American culture today. The title in my opinion is a bit exaggerated but is truthful nonetheless. People within the service industry are being horribly mistreated by being underpaid and forced to rely upon tips for wages. The issue with this is that specifically women are being forced to dress skimpy and act a certain way (possibly flirtatiously) In order to possibly get better tips. With their salary being on average around $2 an hour, without tips they are being forced to live far below the poverty line. So, it's not tipping that makes you inadvertently sexist, it's that tips contribute to woman acting in a more appealing way to male customers in order to pull the standard tip percentage (20% to 25%).
streeter61

https://theconversation.com/government-agencies-are-tapping-a-facial-recognition-compan... - 0 views

This article regarding biometrics is very enlightening. It discusses how the IRS is requiring consumers to create an account with ID.me, a facial recognition company in order to file taxes online. ...

Technology software tech

started by streeter61 on 24 Jul 22 no follow-up yet
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