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HP claims it is working with leading retail and hospitality customers and partners to reimagine how technology can transform the in-store experience for customers. The outcome is the HP ElitePOS – another point solution to the myriad of point solutions cropping up to serve the digitally transforming retail sector.“The new HP ElitePOS solution is built for versatility with a sleek and stunning design that can adapt to multiple retail and hospitality environments, while still offering the security, performance and long-term durability that our customers expect from HP,” said Ng.

The hospitality, travel, and tourism industry is one of the leading sectors which have witnessed more modifications introduced approximately with the aid of using technology.

This is very similar to the digital tourism or e-tourism (electronic tourism). For example nowadays, in the pandemic times, people are preferring virtual tours!

How Technology Changed Travel Industry?  Technology gives environmentally friendly and less time-taking travel plans  Saves time by minimizing packaging via technology  Surpassing luggage barriers by using applications like Google Translate  One-Click and Book applications via social media channels and chatbots applications  Samsung Pay, Apple Pay, or Google Wallet electronic payments make digital money accessible everywhere.

cloud POS market which estimates the market valuation for cloud POS will cross US$ 9 billion by 2026. Increasing mobility trends and growing emphasis on multichannel selling among industries are propelling the cloud POS market growth.

market players offering cloud-based management platform integrated with analytics, customer support functions, inventory management, add-on for loyalty, and sales & marketing automation tools has significantly driven its adoption in various sectors such as retail, travel & tourism, and healthcare.

Cloud POS enables sales transactions to be processed anywhere, anytime, with any preferred method of payment.

The hospitality sector has long recognized the value of technology as a catalyst to providing outstanding guest experiences and reducing operational inefficiencies. Technology is so important to the overall mission of many locations that, despite softening IT budgets in 2017, 52 percent of hotels planned to increase their IT investments while 47 percent planned to spend the same as the previous year

The type of technology a location spends its IT dollars on is becoming even more critical, as changing consumer attitudes and expectations continually raise the bar for excellent guest services.

Five technologies in particular—service automation, fixed mobile convergence, location-based services, connected meeting rooms, and chatbots and mobile apps—are poised to change the guest experience and create areas of opportunity for hospitality locations to become differentiators and innovators in an already technology-centric industry.

Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures in which there’s a franchisor, an individual owner or group of owners, and a management company that acts as the operator. Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.

Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data. In fact, it was reported in 2017 that out of 21 of the most high-profile hotel company data breaches that have occurred since 2010, 20 of them were a result of malware affecting POS systems.

Well-trained staff also know how to recognize social engineering attempts, and they understand an organization’s compliance requirements. The risk is that the hospitality industry involves a great deal of of seasonal work in which people might move on after only a few months, or they might be transferred.

Today, everyone from individual restaurants to giant F&B manufacturers is reaping the benefits of cloud computing.

Cloud computing gives F&B entities the support that they need to extract critical reporting data and use it to their advantage. At the manufacturing level, organizations can use the built-in analytics resources of the cloud to mine the necessary data to make and execute business decisions in a timely manner.

Using cloud platforms, those in the F&B sector can access information about their inventory purchases, learn how long it has been since they purchased certain items, and make additions to their stock. This allows them to more easily manage the flow of their inventory and determine if and when they must make changes to inventory protocol.

A decade ago in 2009, hospitality was — by some reports — the most widely attacked industry of all. And while other industries have now surpassed it, a 2019 report by Trustwave still ranks hospitality as the third most-breached industry, accounting for 10% of all breaches.

the average hospitality data breach costs $1.99 million to contain, at a cost per record of $123. These high costs are due in part to the time needed to adequately respond to a breach. On average, it takes 200 days to identify a hospitality data breach and a further 75 days to contain it

attacks targeting the hospitality industry are mostly aimed at stealing payment card data.

Best practices for companies in the hospitality sector to protect data include:

Always encrypt payment card information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.

groups may use different computer systems to store information, and the information can also frequently move across those systems.

The Restaurant of the Future: 12 tech predictions

New developments in machine learning and artificial intelligence, twinned with more efficient and effective data capture, look likely to have a significant impact on the restaurant world in the coming years

Companies such as tech giant Acrelec, for example, are harnessing artificial intelligence and machine learning to provide menu recommendations based on other factors. In Acrelec’s case, its technology learns what menu items are typically purchased together to give customer more intelligent recommendations

Stringent implementation of social distancing has increased the significance of robots in the hospitality sector to avoid the contagious spread of COVID-19.

Service automation and AI enable the hotel industry to provide customised, memorable, and cost-effective services [13]; amplifying their diverse usage more than humans can achieve for certain jobs.

Many hotels across the globe have implemented AI and robotics in their operations. Imminently, AI and robotics are going to change the decision making and operations managed in organisations [19]

Ransomware generally entails infiltration and compromise, exfiltration of data, and the encryption of data/systems/networks. Hospitality was the eighth most targeted sector by ransomware groups between March 2021 and April 2022.

4,053 ICH users and 15 of its 325,000 employees were compromised in the attack whose perpetrator remains unknown.

The company was unable to accept online bookings

As more travelers have become aware of sustainability and its benefits, many sectors within the hospitality industry such as travel, hotels, airlines, transportation, retail, etc tend to modify their products to be sustainable

Annually, $218 billion of food is wasted in the United States. That represents roughly 1,250 calories per person, per day

the hotel industry annually produces 13.6 million tons of waste per year that including soaps, detergents, plastic bottles, and cups, etc

The purpose of this paper is to examine and provide insights into one of the most influential technologies impacting the tourism and hospitality industry over the next five years, i.e. big data and analytics. It reflects on both opportunities and risks that such technological advances create for both consumers and tourism organisations, highlighting the importance of data governance and processes for effective and ethical data management in both tourism and hospitality

This paper identifies and examines key opportunities and risks posed by the rising technological trend of big data and analytics in tourism and hospitality. While big data is generally regarded as beneficial to tourism and hospitality organisations, there are extensively held ethical, privacy and security concerns about it. Therefore, the paper is making the case for more research on data governance and data ethics in tourism and hospitality and posits that to successfully use data for competitive advantage, tourism and hospitality organisations need to solely expand compliance-based data governance frameworks to frameworks that include more effective privacy and ethics data solutions.

Technology (and its rapid development) is one of the key megatrends and driving forces that are seen to shape the future of tourism (Yeoman, 2012, 2018; Yeoman and McMahon-Beattie, 2018) via changes that will impact the way tourism and hospitality providers interact with travellers.

PAR Springer-Miller Systems, Inc. (PSMS) --- a wholly-owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems announces FAMA Technologies as its exclusive distributor in the Kingdom of Saudi Arabia.

This partnership expands upon the existing distribution relationship with PAR's point-of-sale hardware and software solutions and service in Saudi Arabia.

Human resources (HR) have been a well-established function in organizations for decades,

the department was typically perceived by many organizations as a “necessary evil,” that is to say, as an essential but in no way profitable or advantageous element,

even at the current time HRIS is not limited to technological elements alone, such as computer hardware and software applications, but also includes the people, policies, procedures, and data required to manage the HR function.

1. New age customer relationship management programs prompt hotels to obtain information regarding guest preferences from different systems at the basic property level and spreads the same throughout the company. The process is operated by merging property level CRM data with a greater CRM system located at the headquarters for an entire chain of hotels. The information is used to provide customized services as guests check into a hotel of the same chain. It does not end here, historical transaction data of the guest is also supplied to avoid prior mistakes and ensure complete satisfaction. Various softwares like BizTalk Server 2006 and Microsoft Dynamics CRM help in information management and assist in comprehending the trends, behaviors and habits of various guests. 2. In-room systems incorporated by different hotels offer gaming options, bill display, thermostat and light control, in-room music apart from the privilege to watch first-run movies with wide screen plasma monitors. Some hotels also have device oriented interaction facilities that helps in reducing the hurdle of maintaining multiple service offerings for different areas of a multi-use property cum residence. The Microsoft Media Center with advanced plug-ins facilitates the process. 3. The new Radio Frequency Identification (RFID) system enable guests to locate each other at a ski resort and allow them to pay for a meal resulting in a cashless payment system that is capable of being used on and off property. It helps in yielding an immediate return on investment while raising the profit level. The whole process is facilitated through the implementation of Microsoft BizTalk Server and Microsoft MapPoint Location Server in combination with RFID and other location based services. It thus allows better security and freedom apart from the option to pay for meals. 4. Implementation of efficient business processes is possible through interchange of data. Creation of specific interfaces leads to integration between property-level systems. The process is operated through implementation of an "Information Hub" powered by Microsoft BizTalk Server at the property level which routers all collected informations to different systems and runs the business by streamlining data exchanges. 5. The dynamic platform offers a self-healing hotel technology for constantly monitoring a hotel's systems to solve problems before they spread throughout the property.