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There is a new trend of diners opting to pre-order food through their mobile app and go themselves to pick up the food. This allows them to lower the cost by not having to pay delivery fee, and service charge. It also allows for the food to be more consistent and give them the flexibility to eat wherever the customer prefers either in the restaurant or out. About 20% of diners are using the pre-order option (32% millennials), however only 26% of establishments have the mobile POS technology but 59% of restaurants surveyed plan to add in the next year. About 18% of restaurants have technology allowing customers to order at the table, however 52% said they will add this in the next 2 years. Restaurants are starting to react to the trend from consumers where 53% of millennials mention that the restaurant they choose will base on the digital technology they have including online menu, read reviews, look at Instagram pics, and post their own.

This is an interesting article that describes some of the new technology being implemented to improve how employees are getting paid based on the current workforce's spending habits. These include the ability to be paid by debit cards, ability to be paid daily and have the flexibility to move the money around, AI intelligence to keep track of the employees' work hours on their own devices, and integration of many payroll functions into one platform. With so much technological advancement, it seems that payroll management is one that is still behind with many companies still working with the old clock in and out method which is time consuming.

Marketing in the hospitality industry comes with certain strategies for success. To market a consistent brand is important when it comes to marketing, and splitting your marketing between past customers and new customers is essential to business. Some of the strategies for marketing include research, awareness, promotions, relationships, and resources. Research is needed to recognize attractive factors that make customers choose certain service. Awareness is necessary because if people don't know about your service, they won't buy it. Promotions are helpful when it comes to slower seasons, certain incentives will attract new or loyal guests. Relationships with these loyal guests also play a big factor, since repeat business is vital. Your resources are also a big role, with the right people with the right background, your marketing can be successful.

This article discusses the use of data mining and analytic techniques to create a competitive edge for companies in the hotel industry. Hotel companies are a customer centered business which accumulate large amounts of data on customers from various databases. Implementing a data mining system will improve profits, loyalty and retention and enhance guest experiences by helping the marketing and management teams create focused policies. The article discusses seven guidelines that create appropriate use of data mining technology. These guidelines include synching your IT infrastructure with the right data experts. Also, creating accurate segmentation and predictive models of the customers information or profile. As well as gathering the correct data for use in the system's models. Also utilizing the proper methods to collect and sort relevant data. Another important guideline is to have a speedy turnaround of the data. Also, continuous improvement is important find better ways to implement the processes. The final guideline mentioned is to find the proper IT employees to manage the data. The article proceeds to discuss five categories to utilize the information. These are classification, clustering, deviation detection, association and forecasting. The article predicts that over the next ten years there will be more attention paid to data mining to improve the guest experience and focus marketing initiatives. Data mining will be a critical tool to understand and utilize customers behaviors and patterns.

This article teaches us the ABC's of event planning. Going through each letter of the alphabet it focuses on some of the top concerns when planning any type of event. From learning what kind of audience you are catering, to making sure get enough sleep. These are very important topics that one needs to be aware of when planning an event.

This article describes the importance of accounting in the tourism business. The article starts by providing a brief history of accounting and the concept of tourism business. The importance of accounting in the tourism business includes measurement, disclosure, and auditing. The author defines measurement as "the process of identifying and quantifying economic activities." These measurements help in determining the profitability of an organization's operations and its financial position. Disclosure is the process of communicating the accounting measures to the various users of the information. The article describes auditing as "the process by which specialized accounting professionals attest to the reliability of the measurement and communication process." Accounting plays a critical role in verifying the incomes and expenditures per field of operation. Field of operation in a hotel refers to those sections of the hotel in which the production procedure of the tourist goods and services, as well as their availability, takes place with the purpose of achieving profit.

This article first introduces the history and development of accounting, and then introduces tourism business and hotel business respectively. Finally, the article states that the role of accounting procedure is catalytic since it is regarded as a source from which core abilities are subsequently transformed into competitive advantages. Accountants can find and reveal weakness in business operations, reduce accidents, avoid accidental property losses, and support hotel management.

This article explains the important role that technologies play in hospitality industry. It makes things easier for guests and enhance their experience.

Changes in technology is the introduction of Robots, Artificial Intelligence (AI), Voice Enabled Devices, in hospitality.

The article discusses the development of an app called Spacer that works as a POS and could change the whole dining experience. You would be able to use the app once inside the restaurant to communicate the restaurant's computer, which would allow you to reserve a table, view the menu items with augmented reality images, order, play games, and pay the check all from your phone. The technology would give a better idea to guests of what they are ordering and would take some duties from the server, allowing them to better engage with costumers. The creators are currently in talks to start using this POS technology at some restaurants as early as June 2020.

Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.

This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.

This article talks about the impact of artificially intelligent machines in the future job market and how it has gained a significant role in the recent years. Within the article, it explains certain positions that can and have already been replaced with artificial intelligence. For example, in hotels, there are robots/cell phone apps that help you with checking in/out, with check-in process and services. In restaurants, like example, chillis, there is an "ipad" in which you can place your food & drink order, and even pay though thr app. In hotels, the concierge can soon become automated with big screens with answers to most questions. But, I personally still would like the human touch and to ask more questions than the ones the apps provide. In conclusion, many positions can be replaced with Automated machines, but human touch can NEVER be replaced.

This article goes over how MIS systems began. Then it talks about the role of MIS in the hospitality industry. It goes over everything you need to know about MIS and how to proficiently use it in the hospitality world.

This article was released back in 2013 when technological advances were still not in place. It was interesting reading over the article and seeing what was expected to be the "future" advances compared to what is to date. Ultimately the idea is the same, we do not want our customers to be uncomfortable with any of the changes but we are trying to become more sustainable with water, electricity, and power overall. I believe that as we advance in the generation more technological advances will appear and what we use today will be a past term, but we must continue to cut down on the usage of water, electricity, and waste in order to head in the right direction.

This article talks about the struggle in hotels today to be sustainable. Most resources used by hotels cannot be recycled yet. Waste management is extremely important, but not all hotels are investing in it. Thousands if not millions of dollars could be saved a year with the proper recycling methods and technology.

This article goes over the fine line of giving the guest a great experience while also being a sustainable business. It talks about what you can do to remain sustainable while remaining an enjoyable place for guests. It also goes over why its beneficial to be sustainable.

Information technology (IT) investments play a critical role in managing hotels strategically. Efficient and timely deployment of new IT applications may offer opportunities for enhanced guest services to meet increasing customer expectations,improved cost control, more effective marketing strategies, and expanded opportunities for hotels.

Tech innovations are the essential part of the Hospitality Industry. In the article the author tells us about the top hotel tech trends for 2016 which impact the industry: -new security measures, which is very important due to possible breaches -wearable tech, with just a wave of your wrist you can check in or enter your room -self service check-in, which ease the process -cloud computing, which cuts costs and flexible -presence on social-media, engaging with customers is very important -native mobile apps -continued technology development All these trends play a very important role in improving relationships between hotel and guest.

This article is explaining some of the new trends that hotels are finally catching up on. For example, self service check in took a while to catch on but with hotels using it now, it reduces wait times for customers and increases satisfaction.

This article makes some key assertions regarding points of consideration when choosing a PMS software. Getting the right PMS software is absolutely critical for any property, as it is at the core of the operation. According to this author, the necessary considerations involve asking six questions: -Does the solution offer flexibility in functionality, including data access and performance reporting? -How easily and seamlessly does the PMS integrate with third-party technologies and data? -How long will it take for problems to be resolved? -What is the total cost of ownership? Are there "hidden" costs? -What return on investment (ROI) can be expected? -What is the PMS solution provider's track record of success? The inception of cloud computing and faster data processing has led to a number of choices in PMS software. Obviously these questions are not a fool-proof path to picking the perfect PMS software out of the multitude of options, but obviously being able to answer these with a level of confidence is a step in the right direction.

This article predicted POS trends for 2017 and narrowed it down to convenience, mobile retail, smarter technology use, accessibility, and media. I found this article interesting to read because most of this I have seen throughout the hospitality industry. As cloud storage systems are becoming more common, tablets are being used in placed of large desktop computers because they are cheaper and not much storage is needed. The article also stated that Global Market Insights, a research firm, predicts that POS terminal market will increase 19% from 2016 to 2023. This shows that the industry is changing as a whole and for those who haven't converted yet to this type of technology, they may want to consider doing so. It also explained how technology can be used to gather more data about the consumer/customers and also to use the technology to attract customers to dine in at the restaurant or shop because they want a more interactive experience.

Relatively speaking, GDS's have been around for a while now, with iterations stretching back a few decades now. SiteMinder has worked to integrate cloud technology into traditional GDS models to streamline distribution. They have had strong success, powering over 200,000 reservations in the past year, generating over $60 million in hotel revenue. Over 900 hotels are now poised to receive SiteMinder services, making them the industry leading GDS cloud platform. To date, SiteMinder is represented in the globe's most influential cities, including New York, Los Angeles, London, Honk Kong, Paris, Munich, and Sydney. GDS technology has come a long way from the early models that airlines used solely for in-house purposes. New GDS's such as SiteMinder are both a testament to adaptation and the appeal of cloud technology.

This article talks about the future of event planning. The efforts hotels will have to make to be competitive in the industry. It also talks about the technology that will have to be offered such as VR (virtual reality).

This article is very interesting because it lists all the ways that event planning will be in the future because of technological advances. It talks about autonomous staff, 3D shopping, made-to-order venues, personalized longevity health spas, pop-up hotels, supersonic air travel, sustainable hotels, personal travel avatars, and DNA authorization. The article describes the benefits and downfalls to each one and puts emphasis on the fact that these advances are closer than we can imagine.

The article describes the main cyber threats that the hospitality companies face. Over past few years, nearly every major hotel group has been attacked. The same is true for the F&B industry. One of the reasons for that is that the hospitality companies are the ones that process credit card information more than in any other industries. Moreover, hotels and restaurants have many access points for the malware: from wifi networks to POS's. The attackers may also use the third party suppliers (for example, OTA's) to access the hotels' systems. Verizon 2017 Security Payment Report states that less than a half of all hospitality businesses have full credit card payment security compliance. The main type of the attack is POS intrusion. Denial-of-Service Attacks constitute about 20% of the total number. Although they are not so dangerous in terms of sensitive information, they can disturb the company's operations causing significant losses as well. Thus, the hotels and restaurants need to invest in early detection protection provided by the effective firewalls and antiviruses. However, it is also very important to understand that no technology may ever fully substitute the security culture of the company's employees. Many attacks are conducted due to the personal weaknesses of the associates answering the calls, for example. So, in my opinion, in addition to the cyber security systems, there should be appropriate personnel training as well as well elaborated procedure protocols.