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rebecca Bonet

Best content in Hospitality Technology | Diigo - Groups - 1 views

groups.diigo.com/...hospitality-tech

shared by rebecca Bonet on 20 Jan 12 - No Cached
    • Jeremy Fairley
      Jeremy Fairley on 20 Jan 12
       
      Many general managers and engineers are just finding that new technology out there can help put a handle on those swings and keep the costs more contained and controllable,"
    • Jeremy Fairley
      Jeremy Fairley on 20 Jan 12
       
      "We have wireless and hardwired versions, making it easy for both new construction and retrofitting existing hotels," Sobieski said. The intelligent thermostats can communicate over a ZigBee wireless network, giving the hotel's engineering team full control and monitoring of every room in the hotel. "With our EcoCentral remote management platform, shutting down a wing for maintenance is as simple as a mouse click. Built-in alerting also gives them the ability to catch problem HVAC systems before a guest call comes in."
  • Fei Qi on 25 Feb 12
     
    This article is about how the POS system works with the ipads. Nowadays, as the Apple products-ipad attract so many people, more and more restaurants notice that applying ipads as part of their point of sale system is a good decision. iPad users are running the terminals in a variety of POS system configurations, including those centered around remotely hosted software running at so-called "cloud" data centers, to which store-level devices communicate via wireless Internet connections. Many restaurant operators feel satisfied with the POS running work with the ipads. The ipads are attractive, and many guests are interested in the products. The most important, using ipads as part of the POS system, they can help speeds up the ordering process in the restaurant. However, using the ipads is not a perfect idea because there is a high cost associated with the high technology products. In my opinion, it is good the combining the POS system with the latest popular products. As on one hand this can make the restaurant more attractive, on the other hand, it is a good way to increase the service speed.
  • rebecca Bonet on 10 Nov 12
     
    This article describes how there are an increasing number of eco-friendly hotels,(popping up) in general, but more specifically in urban center. The article points to be the cost of energy and the new abundance of green technology as the primary reasons for the surge in the number of eco- friendly lodging. The article gives several examples of how city hotels are employing eco-friendly practices and products. First, Sheraton has introduced fuel cells in four of its urban locations. Fuel cells are ultraclean power plants with up to twice the efficiency of fossil fuel. Second, Hyatt is using renewable energy source (wind, hydro, and solar). Finally, Marriott and Hilton are even seeking difficult- to- attain leadership in Energy and Environmental Design certificates for the U.S Green Building Council, which can yield significant tax benefits.
Alejandra Kravets

A London Hotel's Ratings Skyrocket after It Starts Reading Its TripAdvisor Reviews - 0 views

ehotelier.com/...item.php

hotel travel

shared by Alejandra Kravets on 20 Jan 12 - No Cached
  • In the case of one ailing hotel in Central London, the website's honest insights turned out to be an essential tool for management to assess the property and improve the customer experience.
  • Alejandra Kravets on 20 Jan 12
     
    This article shows the importance of guest reviews in a hotel through online websites like TripAdvisor. Before purchasing the antique St. Ermin's Hotel in Central park, management decided to take a look of what customers thought about the property. People said the location was fantastic and it had beautiful physical assets but it needed a major renovation. TripAdivisor played a huge role for the hotel to recover and maintain high level of guest satisfaction raking their property from 480 to number 25 in TripAdvisor's Central London rankings and later jumped to number 18. Websites like TripAdvisor enables management to be informed and up-to-date of what customers are looking for before they travel. At the end, customers are they reason why we are still in business.
  • Alejandra Kravets on 21 Jan 12
     
    This article shows the importance of guest reviews in a hotel through online websites like TripAdvisor. Before purchasing the antique St. Ermin's Hotel in Central park, management decided to take a look of what customers thought about the property. People said the location was fantastic and it had beautiful physical assets but it needed a major renovation. TripAdivisor played a huge role for the hotel to recover and maintain high level of guest satisfaction raking their property from 480 to number 25 in TripAdvisor's Central London rankings and later jumped to number 18. Websites like TripAdvisor enables management to be informed and up-to-date of what customers are looking for before they travel. At the end, customers are they reason why we are still in business.
Ligia Elizondo

The Future of a Revenue Manager 2.0 - Part Human, Part Computer, All Profits | By Jean Francois Mourier - 1 views

www.hospitalitynet.org/...4054616.html

e-commerce OTAs

shared by Ligia Elizondo on 04 Feb 12 - No Cached
  • The article's data pointed out that as technology evolves, analytical pricing models and social networking/mobile technology are going to have a major impact on the future.
  • Already schooled in the way in which mobile has radically altered the air travel booking and in-flight entertainment experience, hotels guests are using everything from social media to online travel agents, (OTAs) to seek out and locate the best value.
  • With the continued emergence of e-commerce, social media, and travel review sites, RM's have even more to consider than just occupancy and profitability.
  • Ligia Elizondo on 04 Feb 12
     
    The article states that future Revenue Managers must be very tenacious in balancing the power of technology and managing the data process. With the advances of technology, social networking, e-commerce, online travel agencies, and mobile technology e-business have a great impact in our industry. Mourier claims "Already schooled in the way in which mobile has radically altered the air travel booking and in-flight entertainment experience, hotels guests are using everything from social media to online travel agents, (OTAs) to seek out and locate the best value." With the influence of social media, e-commerce, and travel review sites such as tripadvisor, Revenue Managers have to consider the impact those have in their businesses. Revenue managers need to understand what drives potential customers to stay in their hotels. The future Revenue Manager should possesses technological skills, understand the global market conditions, advances in technology, being cost effective, understand the importance of overall package deals and incentives, familiarize himself with the great impact of social media and advances in technology. "What's the cost-benefit analysis of launching a mobile-enabled web page versus an app and is having both redundant? Admittedly, there's no single answer to these questions and no one size fits all so the sooner RMs and hotel executives begin this conversation, the better," and have great leadership skills. It is really important that hotel managers understand that in todays' world technology can be a competitive advantage of their hotels if the use it adequately.
  • Melissa Krajewski on 04 Feb 12
     
    Your description of the article is very enlightening. Revenue managers really need to step up their game if their hotels are to remain in the running. This places a lot of pressure on them, but I like how you addressed their meeting with hotel executives. Perhaps the need for review of e-commerce and social media along with travel review sites will create a new position within the organization, it seems like too much for one RM.
Gian Altamirano

E-commerce companies see business growth in smaller cities - Tech News - IBNLive - 0 views

ibnlive.in.com/...227378-11.html

shared by Gian Altamirano on 06 Feb 12 - No Cached
  • Non-metros play a vital role in the growth of e-commerce segment in the country primarily due to ease of purchase...
  • eBay Census 2011, a study on the Indian e-commerce landscape released last year, as many as 3,311 Indian cities shopped online between July 1, 2010, and June 30, 2011. Of this, over 1,267 were non-metro cities
  • non-metros buy due to non-availability of products.
  • ...1 more annotation...
  • E-commerce firms still expect their business to boom once broadband connectivity across country as planned under National Broadband Plan is delivered and ecosystem for broadband on mobile is developed
  • Gian Altamirano on 06 Feb 12
     
    This article mainly speaks of the positive influences that non-metro cities can have on the income of e-commerce companies. Due to the remoteness of some of these cities, e-commerce is a convenient way for them to purchase some products that would otherwise be unattainable. Although these e-commerce companies see the potential in these smaller cities, they believe that once broadband becomes widely available to the world their sales will increase in all aspects. The convenience of broadband in wide regions would give new locations the potential to buy and sell online.
Sherine Mattison

Investing in Technology for Competitive Advantage / Arthur Andersen / Fall 1996 - 1 views

www.hotel-online.com/...Investing_in_Technology.html

shared by Sherine Mattison on 22 Jul 12 - No Cached
  • Today's hospitality industry technology represents a legacy reflecting the computer industry's capabilities during the last two decades and the willingness of hotel executives to embrace its products
  • critics have been increasingly harsh with their comments on the computer systems and software applications used by the hospitality industry. Typically custom-designed for proprietary application, these systems have not always been successfully integrated
  • The question for many hotel organizations remains how to achieve the ultimate open system that can be shared at all levels, whether it is the central reservation system, individual property management system or any other operational area
  • ...3 more annotations...
  • Timing is everything in technology investments
  • Network computing has enormous implications for marketing to customers on a global basis, as well as hotel operations. Consider the potential for the industry to connect with vendors worldwide for electronic purchasing, potentially achieving economies of scale and leveraging not yet possible. World purchasing functions will allow companies to customize their own catalogs. Virtual channels of distribution using computer networking capabilities will also allow hotel companies to market products and services - some traditional to our industry, others not - to customers whether they are in the hotel, at work, or at home. This will require a migration from today's central reservation systems to tomorrow's customer information systems using network-centric solutions. Development of customer profiles and guest recognition will make it possible for hotel organizations to interact in entirely new ways with customers, regardless of their physical location. Clearly, the large hotel companies will need to be the first to address questions raised by global networking capabilities and what this will mean in terms of technology investment. But for many hospitality companies presently struggling with the high cost of technology and the confusing state of our industry's technology affairs, this will not be an easy task. And the decisions will ultimately become further complicated by the opportunity to outsource certain functions into subscription-based networks. It is unlikely that the hospitality industry will be forced to bear the entire burden for networking infrastructure. Strategic alliances with major technology companies will be the catalysts in building this capability as they become strategic providers of networking capabilities to hospitality and other industries. And as network-centric computing comes of age and a company's proprietary information is stored in cyberspace, security will become an ever-more important issue requiring solutions. Whether it is an e-mail gateway through an internal network or customer access via the Internet, network fire walls and encryption systems will be required to mitigate the concern many will have with system security.
  • Network computing has enormous implications for marketing to customers on a global basis, as well as hotel operations. Consider the potential for the industry to connect with vendors worldwide for electronic purchasing, potentially achieving economies of scale and leveraging not yet possible. World purchasing functions will allow companies to customize their own catalogs. Virtual channels of distribution using computer networking capabilities will also allow hotel companies to market products and services - some traditional to our industry, others not - to customers whether they are in the hotel, at work, or at home. This will require a migration from today's central reservation systems to tomorrow's customer information systems using network-centric solutions. Development of customer profiles and guest recognition will make it possible for hotel organizations to interact in entirely new ways with customers, regardless of their physical location. Clearly, the large hotel companies will need to be the first to address questions raised by global networking capabilities and what this will mean in terms of technology investment. But for many hospitality companies presently struggling with the high cost of technology and the confusing state of our industry's technology affairs, this will not be an easy task. And the decisions will ultimately become further complicated by the opportunity to outsource certain functions into subscription-based networks. It is unlikely that the hospitality industry will be forced to bear the entire burden for networking infrastructure. Strategic alliances with major technology companies will be the catalysts in building this capability as they become strategic providers of networking capabilities to hospitality and other industries. And as network-centric computing comes of age and a company's proprietary information is stored in cyberspace, security will become an ever-more important issue requiring solutions. Whether it is an e-mail gateway through an internal network or customer access via the Internet, network fire walls and encryption systems will be required to mitigate the concern many will have with system security. In the final analysis, networking solutions will drive down the cost of technology investment "on-property" where hotel real estate and business interests merge. The solutions that hotel organizations will be able to choose from in terms of networking should also be less expensive than the current profile of technology spending. And we can expect that change to occur sooner rather than later, given the present rate of investment in Internet-based technologies.
  • sultan alharbi on 22 Jul 12
     
    "Investing in Technology for Competitive Advantage - The Challenge Facing the Hospitality Industry" sheds light on how the necessity of the investment in technology is in the hospitality industry. Not investing in technology affects even the customer services. It is mentioned that there are at least 85 property management systems available offered to owners and managers of hotels by technology providers which tend to meet the real needs of those. Further, open system that could be widely used is needed to acquire by hotel organizations. The more creative hospitality organizations are, the more successful would be in future. It is also indicated the technology cycles. Simply, technology would be increasingly required in future because of that the investment in technology would give a lot of opportunities to different parts in this industry.
  • Rixon campbell on 17 Sep 12
     
    Investing in the hospitality industry as it relates to information technology is one of the ways the industry will stay current and be able to compete in this fast pace environment. More and more guest are demanding exceptional, cutting edge customer service. As this investment occurs there needs to be integration of hardware and software for the future. These choices are not easy and is perhaps one of the greatest challenges that the industry faces. Timing and knowledge is critical to investing in technology because innovation is moving so fast, therefore knowing what new development to purchase and the ability to integrate existing systems into new one is important. In conclusion, it is paramount for investors to be mindful of the market place and to get as much inputs into the decision that is made for maximum results.
Odette Beauvil

Email Marketing The Right Way - 0 views

ezinearticles.com/?Email-Marketing-The-Right-Way&id=6082569

e marketing service

shared by Odette Beauvil on 30 Jul 12 - No Cached
  • The digital age is a boon for marketing in the travel and hotel industry. It makes promotion and communication easier than ever before. Through the personalized medium of email, it is even more easier and safer to communicate for hotel bookings.
  • Odette Beauvil on 30 Jul 12
     
    The article explains in depth why e marketing is the right way. Marketing involves a product from the geographic location, price depend on the preferences and income of consumers in the target market, the place is the distribution points where the product is available, and promotion methods and media is what the tourism service uses to communicate the availability and benefits of what it's offering, which is a marketing mix.
Stephanie De Paz

Article - Dr. Marianna Sigala - (Travel Daily News) - {Travel Daily News} - 0 views

www.traveldailynews.com/makeof.asp

Hotel technology hospitality websites

shared by Stephanie De Paz on 05 Aug 12 - No Cached
  • Stephanie De Paz on 05 Aug 12
     
    Websites are becoming more and more interactive as technology develops, and this is no different for the hospitality industry. Customers are now looking for easy to access information from lodging locations. They are looking for 360 degree tours of the rooms and guest suites. Lists of all amenities and easy to find customer reviews, opinions, and ratings. This article explains the rapid growth of information technology in the hospitality industry with a main focus on an operations web presence. Consumers are constantly browsing the web to compare locations and can most definitely lean towards staying at a hotel where the website features an extensive amount of photos, videos, and virtual tours.
Sungoo Kang

A New Meaning to "Eat and Run"? Restaurants and Mobile Payments | Davis Wright Tremaine LLP - JDSupra - 1 views

www.jdsupra.com/...documentViewer.aspx

mobile solution software payments

shared by Sungoo Kang on 24 Feb 12 - No Cached
  • Many mobile payment systems tailored for restaurants and other food vendors were introduced in 2011. Restaurant-industry insiders say 2012 will be the year of widespread adoption – and possibly a shakeout. A brief overview of the main contenders and considerations follows:
  • Sungoo Kang on 24 Feb 12
     
    This article basically talks about four different types of POSs for restaurants, a brief overview of the main contenders and considerations.  The one of the interesting POS systems in the article is The Rail which is introduced last month, a digital bill folder that enables restaurant customers to self-swipe credit or debit cards at the table without the cards ever leaving their possession, thereby protecting against credit card and identity theft.  The basic Rail system includes POS integration, the BaseStation, a secure wireless system, a set of Rail devices (generally 1 device per every 3 tables), and monthly maintenance. Basic Rail devices incorporate a credit card swiper with encryption, billing touch screen display, bill splitting, tip calculator, signature field, NFC payment capabilities, LED stage lights, and receipt email program. The other POSs in the article are Card Case, Tabbedout which are a mobile payment system with smart phone, Square which is mobile card reader, and Chain-Specific Apps which permit the patron to call up menus, locations and nutritional data, as well as to order and pay on-line. Nowadays, many mobile payment systems tailored for restaurants and other food vendors are being introduced. Since they are new and challenges to restaurateur, considering what the pros and cons are and what kinds of POSs best fit to their establishments will be necessary and critical to remain competitive with others.
Jiaqi Xu

IT investment proves a help to struggling Station Casinos - 2 views

www.computerworld.com/..._to_struggling_Station_Casinos

hotel Technology

shared by Jiaqi Xu on 10 Feb 12 - No Cached
  • Station Casinos, which runs 18 casinos and hotels that are located off the Vegas Strip and primarily serve residents of the Las Vegas area rather than tourists, is seeing major benefits from the heavy investment in unified communications, unified computing and wireless technology, said company officials accompanying journalists on a tour of the Red Rock Casino and Resort here during the Cisco Live conference this week.
  • Unified Computing System (UCS
  • Cisco's Call Manager software.
  • ...2 more annotations...
  • wireless IPICS,
  • The UCS and related technologies that Station Casinos has installed have made the network more adaptable and resilient,
  • Yichuan Hao on 10 Feb 12
     
    Unified Computing System (UCS) technology is widely used byStation Casinos Inc., which is a one of high-tech Station Casinos Inc. invested and do a good implement in their properties. It not only help this company do a good business and also help the it employees keep their jobs.
  • ...2 more comments...
  • Yu Zhai on 10 Feb 12
     
    I see that about 80% of our revenue comes from slot machines, I think that's why IT investment means a lot and so helpful for them.
  • YUCHEN TI on 21 Mar 12
     
    Station Casinos Inc. was struggling to reorganize under bankruptcy protection. And the last, company decided to increase the IT investment to solve this problem. Station Casinos, which runs 18 casinos and hotels that are located off the Vegas Strip and primarily serve residents of the Las Vegas area rather than tourists, is seeing major benefits from the heavy investment in unified communications, unified computing and wireless technology recent network installations include a variety of Cisco Systems Inc. technologies, according to Baltz and Bryan Miles, director of networking and telecommunications. The company has deployed 3,000 of 9,000 Internet Protocol phones so far, and it is using Cisco's new Unified Computing System (UCS) technology to consolidate data center operations. Miles said UCS allowed the company to cut the number of data center server racks from 12 to one. Cisco officials noted that IPICS systems are normally used by emergency personnel to communicate across various wireless bands while responding to fires or other disasters. The updates to the Station Casinos network have helped the company connect 15,000 different devices, including some of the 23,000 newer slot machines installed at its various casinos.
  • Jiaqi Xu on 22 Mar 12
     
    Hotel guests are a captive audience and are often looking for the convenience factor when making their purchasing decisions, such as where to eat that night. If hoteliers take the initiative with their WiFi solution, they could be soon be reaping the financial rewards.
  • Ligia Elizondo on 24 Mar 12
     
    Implementing the right technology can bring a company back to business therefore it is really important to Know what technology is the best for the organization in order to improve productivity and attract potential clients.
Carolina Villa

Revel Wants To Bring iPad-Powered Point Of Sale Systems To The Hospitality And Retail Industries | TechCrunch - 1 views

techcrunch.com/...pitality-and-retail-industries

point sale systems hospitality

shared by Carolina Villa on 22 Feb 12 - No Cached
  • Many small businesses are swapping out traditional cash registers for iPads and credit card processors like Square.
  • Revel Systems hopes to be the go-to iPad-powered, comprehensive POS platform for restaurants.
  • Along with the iPad-friendly cash register, Revel Systems can be completely customized for payroll, inventory tracking, web ordering, email receipts and more.
  • ...2 more annotations...
  • Lisa Falzone, co-founder and CEO of Revel System, explains that the platform is going after chains and restaurants that have at least $500,000 in yearly revenue.
  • Currently Revel is seeing around $80 million in processing business with major brands. Beautiful Brands International has just tapped the startup to power POS systems at its multiple franchised locations nationwide under the Beautiful Brands International umbrella, including Camille’s Sidewalk Café, Dixie Cream, FreshBerry Frozen Yogurt Cafe and Rex’s Chicken.
  • Mirta Echazabal on 22 Feb 12
     
    Focusing on new trends, POS systems are being brought out and introduced in the new addition of IPAD. This new system called Revel hopes to be the go-to Ipad powered comprehensive POS system for restaurants. Revel systems can be used for payroll, inventory tracking, web ordering and email receipts. Lisa Falzone is the co founder and CEO of Revel System expressed how this new system is going after chains and restaurants that obtain at least $500,000 in yearly revenue. Launched in August 2011 Revel is seeing around $80 million in business processing with major brands and franchises ex: Freshberry frozen yogurt café, Rexs chicker, Dixie cream etc. This new trend with IPAD POS system is a great idea and a fantastic way to be more efficient. Usually POS systems are these screens that are not movable it mainly resides on one specific location while these ipads could be more convenient and mobile. This may help to bring out a better and faster customer satisfaction.
  • ...1 more comment...
  • Gyujin Chae on 23 Feb 12
     
    Cost-wise Revel system, which is a web-based POS system, might be better over a traditional POS system. However, it would be risky to install this new technology in restaurants. Unlike a traditional one, a web-based POS system totally relies on Internet. What if Internet server is down or unstable? There will be great confusion to the restaurants. If there is no problem regarding Internet connection or restaurants have backup plans in case of loss of Internet or power, it would be an efficient and effective tool for the restaurant business.
  • Carolina Villa on 25 Feb 12
     
    Revel Systems hopes to be the new POS platform for restaurants. This iPad works like a cash register, it can be customized for payroll, inventory tracking, web ordering, email receipts and more.The Revel system is going after chains and restaurants that have at least $500,000 in yearly revenue.
  • Mary White on 26 Feb 12
     
    I had a doctor visit this past week and the office could barely function because their servers were down. If down systems can cause this much turmoil in a doctor's office where people expect to wait, imagine the trouble in a busy restaurant. The system sounds great, but there would need to be a back-up system or procedure in place. There are risks of a system crash, so why not have a more traditional processing system available if it is needed? The benefits of cyber storage can be considerable and likely down the road more safeguards will be in place to hedge against the negative effects of a system crash. This is definetely a technology worth researching (if your business is big enough to sustain it).
David Maggard

The Best Free Hotel Amenities: Tipples and Technology || HotelChatter - 0 views

www.hotelchatter.com/...nities:_Tipples_and_Technology

shared by David Maggard on 17 Jun 12 - No Cached
  • These days, amenities can make the difference between booking one hotel and kicking another to the curb. So, properties are upping their A-game. The latest trend? Wooing potential guests with two sure-fire hits: booze and technology. These hotels have got it right with these tasty and techy treats.
  • David Maggard on 17 Jun 12
     
    In a global market that is very unpredictable hotels are being very creative when trying to attract customers. The big trends hotels seem to be using to attract these guest is with alcohol or technology. Free,free,free booze from the bar with a flare of mixology to acquire the attention of the guest to spend more at those sources. In room amenities is all about the iPad. The iPad is connecting the guest with emails,room temperature,ebooks and many more cool things. The Hotelier is using every tool they can to bring guest to their locations.
Patrick Montesano

Food trucks becoming upwardly mobile | Nation's Restaurant News - 0 views

nrn.com/upwardly-mobile

shared by Patrick Montesano on 19 Jun 12 - No Cached
  • Such innovations are aimed at a food-truck sector largely populated by small entrepreneurs with good reasons to embrace technology but little means to afford it.
  • To make mobile management technology more accessible to truck operators, Mobi Munch recently incorporated the centrally hosted Micros Simphony point-of-sale system into its food-truck technology suite.
  • The system provides detailed reporting and business intelligence to operators and enables online credit authorization via the 4G/3G network. Because it is centrally hosted, stored data is never at risk even in the event of hardware failure on the truck. 29
  • ...3 more annotations...
  • The Simphony platform can be preloaded with tax information for all jurisdictions that trucks visit.
  • At the National Restaurant Association Restaurant, Hotel-Motel Show in Chicago recently, Mobi Munch showed off the LudoTruck, one of 28Los Angeles’ well-known mobile eateries, equipped with the 28Micros Workstation 5 running Micros Simphony, a cash drawer, thermal printer, SunTronic 42-inch high-brightness LCD and DT610 wireless tablet. The LCD displays video, static image marketing and streaming entertainment media. The Micros hardware, also used in demanding environments like cruise ships and trains, is free of moving parts apt to fail, like hard drives and fans, Soulakis said. 29
  • is testing a new POS system running on iPads in a few trucks, said co-owner Josh Hiller. In addition to handling sales, it manages inventory and staff scheduling for a price of about $2,500, he said.
  • Patrick Montesano on 19 Jun 12
     
    Mobi Munch is an LA-based company that designs and builds food trucks. They have recently begun adapting and implementing digital age systems for their clients.  Among the innovations are POS systems built to survive the stresses of heavy transit, GPS systems for reporting of truck locations, and sophisticated video displays for customers. The Micros Simphony POS is now part of its food truck technology suite. Perhaps the most important upgrade is credit card authorization via the 4G/3G network because for many the norm was handwritten tickets.
yan xie

Property management systems - 4/26/2005 - Caterer and Hotelkeeper - 0 views

www.caterersearch.com/...roperty-management-systems.htm

hotel technology software

shared by yan xie on 17 Jun 12 - No Cached
  • yan xie on 17 Jun 12
     
    This article discuss how to choose the best PMS to fit the business there are traditional PMS, hybrid hotel and web-site only. the web-site only is the new PMS as we discuss on class, it is the cloud based PMS system. Althought the Web-only system can reduce IT support costs and capital investment as this article said and the theingd we discussed on the class. the huge problem is the hotel will have risk for failing to access the internet. and some hotelier do not want to have their private guest data located at a third-party location, and there is always danger that the hotelier lose the internet and there is no backup system to continue the business, or consider about hack attack.Furthermore, the hotelier need to consider other things when they choose the PMS system such as yield management function and guest relationship function. these additional function will help hotelier to gain more benefit from their PMS.
YUE LI (3325307)

Hilton New York installs green roof system - 0 views

www.hotelmanagement.net/...stalls-green-roof-system-15872

hotel green technology system management

shared by YUE LI (3325307) on 21 Sep 12 - No Cached
  • YUE LI (3325307) on 21 Sep 12
     
    This article shows us that Hilton New York installs a green roof system which installed with a Cogeneration (Combined Heat & Power) System. The whole system was designed to reduce the hotel's overall carbon usage so that to promote the hotel's sustainable development. This kind of green roof system was located on the hotel's fifth floor rooftop and it represents a major investment by Hilton New York. They want to benefit from the carbon capture, energy conservation, and reduction the Urban Heat Island effect. According to the article, this green roof will support the local farming industries by using the locally grown plants come from an upstate farm in New York. These plants are well able to absorb airborne pollutants, and then to prevent lots of CO2 releasing. In addition, the solar radiation and the thermal load have been deflected and the energy previously expended in cooling the property would be reduced. These effects will be resulted in reducing the Urban Heat Island effect. The hotel also will install a highly-efficient, environmentally-friendly Cogeneration system that will provide more electrical power by using less resource. It will use clean and efficient natural gas as the new energy. All of these system are environmental friendly and doing well in sustainable development of hospitality industry.
Jia Zhu

Independent Operators and Hotel Groups Seeking Cloud-Based PMS - 0 views

www.maestropms.com/...king-cloud-based-pms-lower-cos

shared by Jia Zhu on 29 Sep 12 - No Cached
  • Jia Zhu on 29 Sep 12
     
    Northwind, provider of a cloud based PMS and reservation software solutions announced that independent operators and hotel groups seeking cloud based PMS. Maestro Suite is the cloud based PMS which Northwind provide its' service. The system is have 20 integrated modules to give operators a guest-centric and 360-degree view of all guests.It makes the operators be free from system support duties, maintain the property's modules and provide a secure environment for property data. This benefits the operators that they can focus their attention on guest service and revenue generating instead of concerning their data security. Also new staff can also learn the system more quickly because they can train from their browser from any location. A major advantage of cloud-based PMS is the lower labor cost. The IT person will no longer need on staff. Plus, this system will have no impact about the power outages. Independent multi-property host the system from their corporate offices to support their hotel groups. Cloud based PMS enables them to cross sell all their hotels and oversee operations for their entire enterprise. Another major advantage to cloud-based PMS us the ability of managers to monitor property performance remotely. Operators can remotely track all the performance data to help manage operations. Also the system does not require a property-based server so that the hardware cost is reduced. In a word, the cloud based PMS like Maestro benefits the independent operators and hotel groups with free up staff, provides PCI compliant secure environment, reduces hardware expenses and drives profitability.
Sherine Mattison

Rezlynx, Property Management System (PMS). Full PMS functionality for the hospitality industry, including Front of House, Reservations, Back Office, Sales Ledger, Sales & Marketing and Conference & Banqueting. | Microsoft Pinpoint - 0 views

pinpoint.microsoft.com/...s-back-office-sales-4294991128

Travellers all over the world are seeking a central place where they can make hotel reservations in an effecient and timely manner. With this increased technology Rezlynx is another of the PMS that can be used in hospitality industry. International tax an

shared by Sherine Mattison on 29 Sep 12 - No Cached
  • Sherine Mattison on 29 Sep 12
     
    "RezLynx is a web based Property Management System (PMS) for the hospitality industry, it includes Front of House, Reservations, Back Office, Sales Ledger, Sales & Marketing and Conference & Banqueting. International language, tax and currency requirements are also handled, making RezLynx a truly global application. For most hotel groups, the concept of a single, central database is a key factor in the search for an enterprise solution for reservations and hotel management. The advent of the ASP (Application Service Provider) model eliminates the constraints of database replication by maintaining all data in one central location. As communications become faster, more cost-effective and more reliable, hotel groups are embracing the technology to increase revenue, reduce costs and therefore improve profitability. RezLynx is a comprehensive, Internet native solution designed to take full advantage of this new technology, incorporating a fully featured Property Management System (PMS), Central Reservation System (CRS), Head Office Management and Online Bookings."
  • Sherine Mattison on 29 Sep 12
     
    Travellers all over the world are seeking a way to make hotel reservations in an efficient and timely manner. Rezlynx is another of the systems that is taking full advantage of the internet technology by "incorporating a fully featured PMS, CRS Head Office Management and Online Bookings." This technology is been embraced by the hotels since it reduces cost and increases revenue. Because it can handle international language, tax and currency requirements Rezlynx is seen as a "truly global applicatio."
lumduan roth

Meeting Planners Check-in to the Cloud at Hilton Worldwide - 1 views

www.hospitalitynet.org/...4063587.html

event planning

shared by lumduan roth on 18 Feb 14 - No Cached
  • Participating hotels within the Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton and Embassy Suites Hotels brands are part of Hilton Worldwide's Connect+ program, which provides a high level of event expertise and planning support. Each Connect+ hotel is located in a destination city with features including more than 450 guest rooms or more than 40,000 square feet of meeting space. "When planning large events, meetings and conventions, circumstances change often and decisions need to be made quickly," said Joyce Inderbitzin, vice president, events and catering, Americas, Hilton Worldwide. "getplanning enables our clients to exchange information seamlessly and securely between all stakeholders in real-time." getplanning features include: Organized and detailed approach to planning with real-time communication Document access from one centralized location (contracting, planning, on-site and post-event archive) Efficient dissemination of information with chronological organization Single-click to planning assets (floor plans, menus, Passkey and more) Ability to manage third-party vendors and activities Reply to getplanning correspondence directly from own email inbox Use of mobile devices on-site elevates the planner experience, including access to daily pick-up reports, food and beverage and banquet checks, weather, etc. Systematic approach to manage all customer meetings and events
  • lumduan roth on 18 Feb 14
     
    This is another innovation utilizing the cloud based computing in the hospitality industry. I am delighted to see advancement of the industry with implementing technology. The possibilities seem endless. With this planning platform, the world is really on our finger tips.
Paige Wuensch

Novotel Virtual Concierge Ups Guest Satisfaction Levels - 0 views

www.hotelnewsresource.com/Guest_Satisfaction_Levels.html

concierge guest technology hospitality hotel green tech travel

shared by Paige Wuensch on 09 Jul 13 - No Cached
  • Virtual
  • One month after the first phase of a global virtual concierge roll-out, Novotel has noted significant increases in guests’ satisfaction levels. Accor’s midscale brand also reports high levels of adoption across all target demographics. Comments made by guests on social media sites have also been very complimentary.
  • staff
  • ...1 more annotation...
  • “This solution is powerful and our customers love it. The system is very fluid and flexible in particular for content updates. With this new, simple and intuitive technology, Novotel reflects its commitment to provide guests with an ever more innovative hotel experience.
  • Paige Wuensch on 09 Jul 13
     
    This article is based on Novotel Hotels. The company has launched The Virtual Concierge last month in June 2013. I picked this article because I have never heard of a virtual option of using a Concierge before. The Virtual Concierge is located on a screen availble for guest use in the lobby of the hotel. "Guests can use it to browse through information about the brand and the hotel. They can also obtain recommendations on places of interest near the hotel (restaurants, museums, etc.); practical information such as the weather forecast and flight information, and a host of other innovative services including sending virtual postcards." The hotel has even introduced free mobile applications for smartphones that will allow guests to access the virtual concierge's services from anywhere! "The service is unanimously approved by everyone who has used it! " I could definitely see virtual concierges making a strong addition to hotels around the world. Unfortunately I predict it will eliminate several jobs in the market, as it eliminates a key position to hotel staffing.  
Melissa Binns

Value Hotel Worldwide Properties in South Korea to Feature Energy Efficiency Solution System from LG Electronics - 0 views

www.hospitalitynet.org/...4061565.html

hospitality hotels energy management facilities

shared by Melissa Binns on 24 Jul 13 - No Cached
  • Melissa Binns on 24 Jul 13
     
    Vantage Hospitality Group is adding its first two properties of a new construction project in South Korea. LG Electronics has signed a contract to be the exclusive provider of the complete energy efficiency system for selected locations in South Korea. LG will provide "cost-saving and technologically advanced operating systems and electronics at the hotel" for better management. LG says the energy system will cut back on utility costs and energy usage throughout the facilities and recover wasted energy to heat floors and water. The company's Smart Control System will be installed thought the property and in guest rooms for them guests to adjust on a smartphone application before they arrive to check-in. LG is excited to present their new LG Vertical system that provides total energy management and cost reductions throughout the property.
Donald Wojciechowski

Employee-Tracking Data Making Case for Working Face to Face - 0 views

www.shrm.org/...racking-Employees-At-Work.aspx

technology HR

shared by Donald Wojciechowski on 24 Jul 13 - No Cached
  • In 2008, Bank of America became one of the first organizations to test electronic badges that tracked and analyzed employee behavior. The experiment, in which call-center workers agreed to be followed electronically for a month, found that groups of employees who spent time together were more productive.
  • The tracking-badge technology used in the Bank of America tests, developed at the Massachusetts Institute of Technology Media Lab
  • “Human social interaction is rapidly becoming more measurable at a large scale, thanks to always-on sensors like cellphones. The next challenge is to use what we learn from this behavioral data to influence or enhance how people work with each other,”
  • ...4 more annotations...
  • Based on Sociometric Solutions’ finding that people who ate in larger lunch groups were more productive,
  • Human resources consultant and writer Susan Heathfield of Williamston, Mich., agreed that creativity and productivity are better when employees work together on site.
  • “We have found that when we put together teams of seven to 12 people and give them an assignment,” they do phenomenally and socialize more than people sitting in cubicles,
  • Michael Arena, a former Bank of America executive, believes that more companies will adopt sensor technology to assess and improve performance.
  • Donald Wojciechowski on 24 Jul 13
     
    This article discusses the use of electronic badges to analyze employee behavior. Over all it found that employees that spent time together were more productive. Other options to track and analyze employee behavior are with cell phones. The use of technology in badges to track and analyze employees was developed by the Massachusetts Institute of Technology Media Lab. The article discusses the next challenge is to learn from the data collected and then influence how people work together. The badges do not collect actual voice discussions of the employee. The data collected is limited to employee movement, the tone of their voice and with whom they are talking. Office design is one area that the data is being used. For example, a water cooler may be placed is a specific location to make sure certain employees come in contact with each other. Other studies have shown that employees, such as programmers, who work in groups, are 8% more efficient when collaboration on a project is needed then working remotely. Overall the general consensus of the article is that creativity and productivity are better when people work together on site.
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