Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by kbroo026

Contents contributed and discussions participated by kbroo026

Simple Middle Filter: All | Bookmarks | Topics
10More

What hotels need to know about biometric privacy laws - Document - Gale OneFile: Hospit... - 0 views

go-gale-com.ezproxy.fiu.edu/...retrieve.do hotels biometric privacy hospitality technology data restaurant law
shared by kbroo026 on 21 Feb 22 - No Cached
andyvito liked it
  • In order to avoid liability, employers should become familiar with biometric privacy acts, consumer privacy acts and data breach notification requirements.
  • Currently, three states have enacted biometric privacy laws: Illinois, Texas and Washington.
  • Illinois Biometric Information Privacy Act.
  • ...6 more annotations...
  • BIPA restricts the ability of a privacy entity to "collect, capture, purchase, receive through trade, or otherwise obtain a person's or a customer's biometric identifier or biometric information."
  • The Illinois legislature stated that heightened protection for biometric information is justified by the fact that once this type of information has been compromised, it obviously can't be changed (without some serious cosmetic surgery, anyway).
  • Employers also need to be aware of local laws and regulations.
  • Portland
  • bans the use of facial recognition technology by private entities in places of public accommodation, which include hotels and restaurants.
  • With the patchwork of laws and enforcement procedures, the enactment of a uniform federal law would be beneficial.
  • kbroo026 on 21 Feb 22
     
    Several states have implemented some form of biometric privacy laws, with the gold standard coming from Illinois. Illinois' BIPA allows for private enforcement, stiff fines, and paying of attorney fees. BIPA prohibits collection, capture, purchasing or receiving a customer's biometric identifier/information. Safeguarding this data is perhaps more important than any other because it cannot be easily changed, if at all. Current lack of federal law and a patchwork of local regulations means that businesses and employees must be knowledgeable of rules and rights that affect them.
14More

In trust we must trust, Travelport research. - Document - Gale OneFile: Hospitality and... - 0 views

go-gale-com.ezproxy.fiu.edu/...retrieve.do hospitality data privacy research Travelport
shared by kbroo026 on 21 Feb 22 - No Cached
  • "The travel industry needs to sharpen its focus on trust,"
  • four trust gaps
  • PRICE TRANSPARENCY
  • ...10 more annotations...
  • the two most important factors in building consumer trust in travel agencies and travel suppliers
  • are having 'no hidden costs'
  • DATA PRIVACY
  • "To put it into context, having no hidden costs is a full 16 per cent more influential on trust than an airline's long-term safety record.
  • COVID-19 HEALTH & SAFETY
  • What we learned from the study, however, is that travel suppliers and agencies will benefit from being clearer in their communication on certain measures, like social distancing."
  • and 'fully flexible or refundable products'
  • travellers said they are most comfortable with companies using data that they have actively shared with them through one-to-one conversations (46 per cent), past booking behaviour (46 per cent) and loyalty activity (44 per cent).
  • INFORMATION CREDIBILITY
  • the most trusted sources of travel-related information that travellers use when researching a trip are those perceived to have aligned interests: friends and family (67 per cent) and review websites (50 per cent).
  • kbroo026 on 21 Feb 22
     
    Travelport's recent survey found four trust gaps that exist between the travel industry and its consumers. One of those is data privacy, with only 40% of travelers currently trusting companies to responsibly use their data. While the majority of consumers are still not comfortable with companies using any shared data, they are most comfortable with them using data that was sourced from the company and not acquired from external companies or mining.
9More

Why restaurant data analytics are a necessary tool for success | Nation's Restaurant News - 0 views

www.nrn.com/...ics-are-necessary-tool-success restaurant data analytics tool hospitality
shared by kbroo026 on 21 Feb 22 - No Cached
  • Recent trends such as diverse sales channels
  • create a multi-layered restaurant operating environment, turning data analytics into a necessity rather than an option.
  • A central repository refers to
  • ...5 more annotations...
  • the harmonization of records that creates a platform for activities, records, and transactions to be easily accessed, shared, and analyzed.
  • Information from data analytics should be simple, relevant, and accommodative to operations. Easily understandable metrics, such as weight-based food waste
  • represents simplicity.
  • Management should foster culture on “let’s look at the data first” instead of solving issues based on anecdotes and hypothetical terms.
  • Similar to an organized kitchen with streamlined production, restaurant management should take the same approach with data analytics. Organized data enables organizations to get a finger on the pulse of their business.
  • kbroo026 on 21 Feb 22
     
    Restaurants have long focused on improving kitchen efficiencies, but they now need to also focus on data efficiencies. Analyzing sales and labor reports on a daily basis rather than weekly allows managers to make more timely decisions that impact revenue and profit. Data should also be presented in simple, meaningful terms which benefit managers and line staff. Owners and GMs need to foster a "data first" culture when seeking to improve efficiency, service, and value.
9More

Veggie Grill blends technology, efficiency and hospitality at first New York City locat... - 0 views

www.proquest.com/...5
shared by kbroo026 on 07 Feb 22 - No Cached
  • Veggie Grill
  • employs a mix of smart kiosk technology and high-touch service to elevate both the in-store and off-premise experience
  • "We knew we had to be able to do transactions fast,"
  • ...5 more annotations...
  • "The only way to do that was a combination of cashiers and kiosks, especially in the New York market
  • guests can opt-in to use facial recognition to identify repeat visitors. The software might also learn what a consumer likes, suggest a side or beverage or make suggestions based on past orders.
  • "The most significant contribution that a kiosk can give you is better flow, less pressure on a cashier,”
  • It's important to have a guest-facing experience no matter what the experience is—kiosk or not.
  • Ideally, kiosks drive more transactions and a restaurant might employ more kitchen staff
  • kbroo026 on 07 Feb 22
     
    Like other QSR, Veggie Grill uses a combination of cashiers and kiosks to take orders. Their kiosks, however, have an option to use facial recognition, which aids in recognizing regulars and is able to suggest add-on items. Responding to the often repeated claim that kiosks will cost jobs, they argue that there is always a demand for the guest-facing experience, and that kiosks could contribute to greater demand for BOH staff.
9More

FIU's SHTM Addresses Labor Issues With World's First Bartender Powered by Artificial In... - 0 views

www.hotel-online.com/...red-by-artificial-intelligence fiu labor issues intelligence hospitality technology mobile business AI
shared by kbroo026 on 05 Feb 22 - No Cached
  • Florida International University
  • 2fcontinues to address pandemic-imposed challenges like labor shortages by introducing
  • Cecilia.ai, the world’s first robotic, interactive bartender that offers the potential of round-the-clock service.
  • ...5 more annotations...
  • Cecilia’s 3D animated avatar technology is powered by artificial intelligence and voice recognition technologies. Cecilia is automatic and completely contactless.
  • “As an educational partner, Cecilia encourages our students and future trade leaders to think out of the box in terms of added value service scenarios,”
  • this groundbreaking technology can offer a customizable and interactive solution when a human bartender is either not practical or possible. It also provides a critical teaching moment on customer preferences, branding possibilities, and contactless service alternatives.”
  • we must be innovative, imaginative, and open to new and sustainable ways of
  • interacting with customers,”
  • kbroo026 on 05 Feb 22
     
    Cecilia is bartending technology that uses AI to create an experience that is more personable than the Smart Bar. Cecilia's clients thus far seem to be large corporations (Microsoft, KPMG), but is being marketed for event rental, and used as an educational tool at FIU. Though no machine can replace human interactions, Cecilia provides a viable contactless service alternative.
16More

How your POS system will help your restaurant survive omicron - 0 views

www.nrn.com/...our-restaurant-survive-omicron pos system restaurant technology hospitality software mobile
shared by kbroo026 on 30 Jan 22 - No Cached
  • a way to stave off people quitting, reduce stress, AND increase pay for employees — while improving the dining experience for customers
  • One answer lies in the POS system. A smarter, more responsive, up-to-date POS system that can not only bring additional revenues to your establishment but also keep your employees happy — whether they take orders over the phone or provide table service. Let’s take a look.
  • the tipping situation at QSR/fast-casual restaurants is all over the map.
  • ...12 more annotations...
  • some restaurants in this category still do not accept tips. Tipping at restaurants in this category is now the norm and a must.
  • Automated buttons with tip suggestions are the way to go, and can increase tip amounts by upwards of 50%.
  • Adjust tip errors as they occur.
  • newer options such as online ordering require more work on the part of the customer but they allow you to run your restaurant more efficiently even if short-staffed and put less stress on your employees. Less stressed employees mean happier employees and ideally less turnover.
  • Offer cash discounting.
  • By not having to pay processing fees, a business owner can instead reinvest the funds back into the business and its employees.
  • Make sure your POS is responsive and has backup options.
  • Aside from the obvious marketing and branding benefits, when people carry a balance on a gift card, they are aware of it and they know that they need to spend it. Customers might be using a gift card because they received it as a gift (obviously), but loyal customers might just buy gift cards for convenience and keep adding a balance to it for themselves.
  • your POS system is the key to better paid, less frustrated employees who are happier—and stick around.
  • While higher tips and less stress about the restaurant’s processes and IT might not be the only factors that keep a worker from quitting, every little bit helps.
  • Don't be afraid to ask more of your processor, and if they aren’t willing to work with you to improve your operations,
  • then it’s time to re-evaluate your relationship with them.
  • kbroo026 on 30 Jan 22
     
    This article from the CEO of PayBright discusses the many ways that restaurants can make their POS better at serving its employees. Options such as pre-calculated tip suggestions, flexible ordering options, cash discounts, and gift card management are all ways that more (tip) money can flow into servers' pockets. An intelligently managed POS can lead to happier (and retained) employees and a more efficient operation.
6More

Customer Acceptance of Use of Artificial Intelligence in Hospitality Services: An India... - 0 views

journals.sagepub.com/...0972150920939753 AI technology hospitality India
shared by kbroo026 on 24 Jan 22 - No Cached
  • Scholars and practitioners alike, backed by strong empirical evidence, attribute this rising trend in the use of AI-related technologies to the fact that AI-driven applications and robots demonstrate superior information processing and enhanced, cognitive and task capabilities when compared to the ones that are demonstrated by traditionally used mechanisms
  • past studies have shown that the factors such as customers’ service quality features, frontline assistance, customers’ expectations of AI devices (Stock & Merkle, 2017), device aesthetics, appearance, perceived usefulness of AI devices and service robots and social capability (Song, 2017) influence the acceptance and adoption of AI devices and the related technologies.
  • customers are likely to accord much importance to the process of appraising AI devices and related technologies by comparing them with the services that human employees are likely to deliver
  • ...2 more annotations...
  • AI-driven technologies are considered to be intelligent devices; therefore, customers exposed to AI are not expected to learn many new aspects of these devises upfront so as to operate them effectively.
  • Notwithstanding the benefits of AI, it is also probable that an ill-planned transition into AI will lead to unprecedented levels of disruption in the sector if such transition happens without a clear understanding of what facilitates customers’ willingness to accept AI.
  • kbroo026 on 24 Jan 22
     
    This study looks at Indian hospitality consumers' willingness to accept AI and its associated technology. Being that hospitality consumers are most interested in "fun and indelible stay experiences," AI for hospitality must provide service as great as or better than human professionals. Over time, it is the conclusion that AI can be welcome by most consumers of hospitality products and services.
5More

Katerina Axelsson of Tastry on Teaching Computers to Taste Wine | Wine Enthusiast Magazine - 1 views

www.winemag.com/...aching-computers-to-taste-wine wine hospitality artificial intelligence technology market
shared by kbroo026 on 16 Jan 22 - No Cached
  • Using a blend of machine learning, sensory science and analytical chemistry, artificial-intelligence developer Tastry’s in-store kiosks and smartphone app will soon be matching consumer flavor preferences to the bottles available for purchase
  • But connecting consumers to wine they’ll like is just the tip of this tech iceberg. Tastry is now working with wineries to develop flavor profiles that consumers will enjoy, as well as collaborating with distributors to determine what will succeed in which geographic regions.
  • We can look at the chemistry of wine during the manufacturing process and assist winemakers to make blending decisions to increase that value prior to bottling.
  • ...1 more annotation...
  • They have measurable efficacy for what they’re doing, which is a pretty new concept in production.
  • kbroo026 on 16 Jan 22
     
    Tastry uses sensory science, chemistry, and AI to help winemakers better cater to a specific palate, and consumers to better know which wines best match their taste.
1 - 8 of 8
Showing 20▼ items per page