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Contents contributed and discussions participated by Franc Pulido

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Event Planning - Technology Solutions - Wi-Fi Wars: What You Need to Know to Negotiate ... - 0 views

  • Internet access for meetings and events has become something of a headache for planners
  • access in the meeting room is a requirement
  • Attendees have come to expect complimentary high-speed access in their rooms, at meals, and even at the gym. The task of assessing your data needs and negotiating a fair price is daunting, at best. 
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  • The site inspection is a planner’s best opportunity to put a property’s Internet setup through its paces
  • Free” Wi-Fi is a tempting perk, but what are you really getting? 
  • Another factor to consider is security; free  Wi-Fi can be accessed by virtually anyone
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    Providing an easily accessible and reliable internet connection to their guests has become a major task for event planners in the hospitality industry. These days, free Wi-Fi is basically a requirement for all hotel guests whether or not their trip involves business or pleasure. As the title suggests, this article provides event planners with suggestions on how to negotiate a data plan that's both effective and efficient. It all starts with a site inspection visit by a technology consultant. In doing so, event planners could ask all sort of questions regarding the proper service (DSL, satellite, T1, etc) proper bandwidth limit and the necessary number of access points. Personally, I stayed a resort a few days ago in which the complimentary wi-fi wasn't reliable in the common areas of the hotel. It was a struggle trying to access the internet and the situation became frustrating since I wasn't able to complete some of my work. Like me, I am sure there were business men and college students who may have experienced the same problem. For the event planning team, this must have been a headache since the wi-fi amenity wasn't up to par as previously advertised. In conclusion, it is every important that event planners conduct the proper research on what type of data needs their establishment requires. The use of the internet is inescapable especially in today's world since guests handle all types of personal and professional business through their technology artifacts.
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Social, mobile marketing build personalization - 0 views

  • As travelers continue to demand unique, well-thought-out hotel experiences, hoteliers must keep pace with the speed of innovation to leverage opportunities in the mobile and social space
  • The mobile platform is an ideal channel to build loyalty
  • Travelers are making their decisions to buy a trip in less than 60 seconds
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  • Hoteliers must keep in mind that they have a short time to capture a would-be guest’s interest
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    Within the past few years, social media and mobile apps have become an essential eMarketing tool in the hospitality/tourism industry.This article discusses how the personalization of apps have provided hoteliers with the ability of targeting specific travelers and retaining them for future business. Consumer purchases are persuaded by rich,visual content in conjunction with word of mouth. Therefore, the combination of these features will either make or break the overall guest experience - since they may provide customers with the motivation to "click and book" or with the discouragement to purchasing the service.
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Aptech Launches New Hospitality Accounting Software - 2 views

  • “This solution will lift hotel operations into the next decade of financial accounting,”
  • Competition became greater as technology became more affordable
  • with the Internet’s ease of use, anyone can access the best kinds of tools for an affordable price by signing up for a subscription for those tools
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    As the title indicates, this article briefly discusses the release of a web-based, financial accounting system specifically targeting the hospitality industry. Created by Aptech, the Next Generation Accounting Solution system is bound to reduce payroll costs and drastically minimize the manual workload put into financial accounting. Thanks to this system, users will be able to monitor their daily numbers more efficiently and access data at any time from any computer with Internet access. Another advantage of the ANGAS system is that it fully supports sole proprietorships as well as corporations. In other words, hotel companies of different sizes should be able to utilize this web-based accounting tool. In summary, this article confirms how the use of cloud-based applications has allowed companies in the hospitality industry to simultaneously keep operating costs down and maximize their productivity levels.
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Guestline Forms a Strategic Partnership with Luxury Hotel Group, City and Country Hotels - 0 views

  • Using one centralised system provides the best all round option for our needs to standardise reporting, provide opportunities to expand our reservation delivery in the future and fully understand the value of our clients across our group
  • Being web-based, deployment of Guestline's solutions is simple and removes the need to install servers on-site
  • "Guestline stood out from the other solution providers on the market due to the complete package they offered – not only being able to provide the technical solutions we were looking for, but also their guaranteed future support and customer service, and the simplicity of installing and using their systems,"
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    As the title indicates, this article discusses the partnership between Guestline (Europe's leader in software solutions for the hospitality industry) and City and Country Hotels. This collaboration will consist of equipping The Wellesley London and Number Ten Manchester Street (both properties of C&C Hotels) with Guestline Web-based PMS. This system will provide C&C Hotels with a set of features including cross-selling functionalities. In other words, booking sales will be transferred to another property if the requested hotel is full. Thus, City and Country Hotels will be able to maximize productivity (no more calling from property to property to inquire if there are any rooms available, etc) and increase revenue thanks to the seamless integration of both properties into a centralized web-based PMS. The best thing about this partnership is that City and Country Hotels will also cut down hardware and software costs thanks in part to the use of a cloud-based system. Having Guestline has their provider of all technical solutions, City and Country Hotels will be able to place their focus on their revenue makers - their guests.
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Hogg Robinson Group plc : HRG China signs landmark deal with TravelSky | 4-Traders - 0 views

  • this seamless integration will benefit clients by allowing them to realise cost savings through increased efficiency and productivity.
  • "We are very privileged to be able to fully utilise BlueSky's CRS and online booking tool.  Its ability to provide accurate real-time information makes it the most advanced travel booking system in the Chinese travel market,"
  • Features such as best buy, lowest fare search and itinerary generator will provide a wider, more detailed range of travel options
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  • offering them increased convenience and a more efficient and quicker travel approval.
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    As indicated in the title, this article is about the once in a lifetime deal between HRG and TravelSky. This collaboration is quite advantageous to both parties since HRG is a prestigious international provider of corporation services and TravelSky happens to be the preferred GDS provider in China. Traditionally, the booking of travel in China has been a manual process for users. However, this integration will provide clients with convenience and cost effectiveness thanks to the CRS technology. Travelers will be able to access real-time information and wide search criteria - which in return will guarantee an increase in productivity and overall winning formula for all parties involved.
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Hotels in India going green - Columns - livemint.com - 0 views

  • Rising concern about the environment in response to global warming is driving thinkers to seek some sustainable solutions and are forcing people to reconsider and amend their ways of living to become more eco-friendly.
  • Many, if not all, are seeking to redesign their lifestyles and get into the green mode.
  • green buildings incorporate several sustainable features such as efficient use of water, energy efficiency, eco-friendly environment, use of renewable energy, use of recycled/recyclable materials, effective use of landscape, effective control and building management systems, and improved indoor quality for health and comfort.
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  • It’s interesting that much of the pressure to go green is coming from environmentally sensitive guests who are growing in number and favour eco-friendly hotels to energy guzzlers. The hospitality industry is acknowledging the long-term benefits to be reaped in terms of reduced maintenance and energy saving, especially when energy costs are escalating.
  • The three R’s have an important role to play in the construction of a green building—recycling (of old material), reduction (of wastage) and re-use (of material).
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    As the title of the article indicates, Hotels in India have decided to get into green mode. This initiative stemmed from suggestions from the increasing number of "nature loving" guests lodging in their establishments. Consequently, the Indian hospitality industry has realized that adopting an eco-friendly lifestyle would prove to be cost-effective as well as beneficial to the preservation of the environment.
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New Multi-Touch Hospitality Application - 1 views

  • The SensyTouch multi-touch hospitality application adds elegance and convenience to any resort’s guest services department. Designed to complement the traditional guest services desk, this new application provides 24/7 access to information regarding local attractions, restaurants, resort amenities, and other hotel specific features. Located in a resort lobby or strategically placed throughout a hotel, this application allows guests to quickly access the resort services as well as local entertainment.
  • From the point of arrival to the express checkout, SensyTouch’s hospitality application provides the convenience, efficiency, and professionalism that guests expect during their stay.
  • This multi-touch hotel & resort application provides quick check in, express check out
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    SensyTouch's newest technology may be a solution to eliminating traffic at the front desk as well as a tool managers could utilize to improve their guest services ratings. As we know, the front desk experience could be very frustrating at times, especially when encountering overcrowdedness and facing long periods of waiting time upon arrival. SensyTouch's multi-touch software application provides guests with the ability of fully managing their hotel stay experience at their own convenience - including a speedy check in and express check out process. In addition, the application includes features such as hotel amenities, local attractions, entertainment as well as other information that guests would normally obtain from the front desk agents. In all honesty, I believe this tool could be a great addition to any large hotel's guest services department. Guests tend to bombard the front desk with miniscule matters and this multi-touch application could be the perfect solution to reducing the number of those inquiries as well as allowing agents to concentrate on escalated issues and matters that demand greater attention.
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