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Contents contributed and discussions participated by Diya ZHAO

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Hospitality Technology - Travel Technology - 0 views

news.verizonwireless.com/...hospitality-technology.html hospitality technology
shared by Diya ZHAO on 18 Apr 13 - No Cached
  • these modern, budget-friendly hotels have free Wi-Fi throughout the hotel, USB ports in every wall socket, and the ability to check-in and check-out via mobile phone.
  • Wireless technology has changed the way many restaurants do business, with table top tablets being used to give customers control of their dining experiences. Customers are connected to the kitchen and bar directly from their tables, simplifying and expediting the ordering process.
  • To improve future visits, restaurants and hotels are also using wireless technology to gather feedback. For example, guest service solutions such as Benbria and Guestware allow companies in the hospitality industry to collect real-time feedback from their customers, enabling businesses to provide a more personalized experience during their guest’s next visit.
  • Diya ZHAO on 18 Apr 13
     
    Restaurants and hotels were among the first businesses to offer mobile-friendly websites as a way to improve the customer experience. Now, the hospitality industry is looking for new ways to reach consumers who have come to see technology as an integral part of the customer experience.
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Resistant to the inevitable: How technology is changing the restaurant industry - The N... - 0 views

thenextweb.com/...y-changing-restaurant-industry restaurant new technology
shared by Diya ZHAO on 28 Feb 13 - No Cached
  • Between the arrival of mobile devices on the table, online reservations, social media, and new payment methods, technology has infiltrated the food and restaurant industry like never before. Some of the advances will serve to improve the experience — both for the industry and for the patron.
  •  According to a recent article in the USA Today, restaurants in San Francisco, Atlanta, Boston, Chicago, and in other parts of the United States are starting to allow patrons to use iPads to place their orders. While this may be a welcome sign for the industry as a whole (which, according to the piece, has been flat due to the economic downturn since 2007), it might not work out so well for the servers who are displaced by a tablet.
  • Payroll is one of the largest controllable expenses in the industry, and keeping it as low as possible can have a huge impact on a restaurant’s bottom line.
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  • Besides replacing menus (and possibly those who take your order from them), tablets have the potential to help hosts deal with incoming patrons who may have reservations.
  • But the use of mobile devices isn’t limited to the serving side of things. They can be used to track inventory, regular checklists, and can go so far as to be used in a similar way we use in our own home kitchens – as a way to help out new kitchen workers get a handle on the restaurant’s menu items.
  • Social networking sites have played a huge role in shaping the views of society on a myriad of issues, and they are also playing a role in shaping people’s opinions of dining establishments. With Foursquare, customers can leave their thoughts on a restaurant
  • The transaction was seamless and didn’t seem at all out of place considering the environment I was in. I mean, I didn’t even think about the notion of having Square in a food and restaurant setting, and here it was.
  • Diya ZHAO on 13 Apr 13
     
    Technology has never been more intuitive than it is today, and it's only getting better. It allows restaurant patrons to find restaurants, rate them, and decide where they want to spend their hard-earned money when they go out to eat. It allows restaurant owners to be more efficient and effective in the areas they feel can be streamlined by hardware and software. But if used in the wrong place and at the wrong time, it can do a restaurant great harm - as it can with any industry.
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TOP Hotel Technology Trends in 2012, by Ted Horner - 0 views

hotelexecutive.com/...otel-technology-trends-in-2012 Top hotel technology trends
shared by Diya ZHAO on 06 Apr 13 - No Cached
  • 1. The iPad Revolution This device in my opinion is going to redefine how guests are going to use technology in hotels in the future particularly in the guestroom. Consider these points
  • Many hotels Wi-Fi systems are suffering from a lack of available bandwidth and as result are getting overloaded as guests wish to download their own content.
  • guests want the same technology experience they have at home or office and if they have a bad experience may not return to hotel
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  • With the increasing demand for more bandwidth and the subsequent costs to provide this it is in my opinion going to be difficult for hotels to agree to offer anything other than a limited free Wi-Fi mainly for emails.
  • IPads that are made available to guests to use in the guestroom open up a world of new opportunities for hotels to deploy in guestrooms to handle the following applications:
  • 2. Mobility Mobile devices are now part of our everyday life and for many travelers they are now replacing the laptop, PC, telephone, kiosk, and boarding pass as part of the booking activity. A guest’s handheld device is now an integral part of the entire journey, not just from pre-trip planning and booking, but through the actual trip itself.
  • 3. Cloud Computing There has been a lot of talk about this subject and I believe 2012 will be when this technology takes off as a number of PMS vendors release their cloud version where hotels will have the ability to access their major software applications on a web browser.
  • 4. Social Media Wikipedia defines Social Media as “media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques.”
  • 5. Hosted PABX For many hotels one of the largest capital expenditure has been the PABX. In the past revenue from guest phone calls justified this large capital outlay but the advent of mobile phones and the cost of making calls from a hotel guest room have left hotels reeling from the costs of providing and maintaining this service.
  • 6. Energy Management (EMS) With the cost of electricity continuing to raise hotels have to start looking seriously at more sophisticated systems than the traditional magnetic stripe cards in the slot.
  • 7. Lighting Another major contributor to excessive power bills is the type of lighting that is installed in hotels. With replacement of lights to LED and Halogen hotels can save up to 30% and have lights that have a long life up to 12,000 Hours
  • Diya ZHAO on 06 Apr 13
     
    The rise and rise of consumer technology and the increasing take-up of this technology by our guests combined with the shorter life cycles of this technology creates considerable challenges for both operators and owners of hotels. In the past we stayed in a guest room to experience technology that we could not get at home but now this changed completely and in most instances the reverse is true today where what we have at home is far superior to anything that is in hotel guestroom.
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Five Innovative Technologies Hotels Use | Work in hotels, find hotel jobs and internshi... - 1 views

www.iworkinhotels.com/vative-technologies-hotels-use easily live hotels technology
shared by Diya ZHAO on 29 Mar 13 - No Cached
  • Every year they come out with new innovative technologies to make your stay at hotels all around the world easier and more comfortable than they have even been before.
  • All these things are possible and more with this easy to use remote technology at the Montage. Room personalization is a great way for guests to make themselves feel comfortable while they are away from home. No longer are you stuck with standard room temperatures or television settings. You can use this technology to make your stay a true vacation. 
  • This eliminates the time needed to spend at the front desk waiting for front desk staff to help you or logging on to your personal computer while you are at the hotel giving you quicker easier concierge service
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  • Offering a new but desired technology the Ushuaia Beach Hotel in the capital of Ibiza has been able to help make your stay even more fun while sharing it with your friends.
  • You can now save yourself the time and trouble of checking into a hotel at the front desk. With the advanced technology the Clarion Hotel in Stockholm Sweden offers, you will be able to bypass the check-in process and head right to your room.
  • No more calling and requesting services at this high class hotel. The innovative technology at the Eccleston Square Hotel London allows you to order your services through your iPad. Using the touch screen you not only request your room to be serviced you can request what time your room be serviced. With a touch of your iPad screen you can easily make reservations at the spa.
  • Diya ZHAO on 29 Mar 13
     
    Every year hotels come out with newer more advanced ways to make your stay more comfortable. In some hotels gone are the days of getting up and turning off the light or calling and trying to get services via the telephone. Remembering to put out the Do Not Disturb sign is now a thing of the past combined with remote systems and keyless entry already out and being used it makes one wonder what they could possible think of next.
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Top ten technology gadgets for the modern hotel room | Tnooz - 5 views

www.tnooz.com/...gets-for-the-modern-hotel-room Hotels New technologies convenient sources
shared by Diya ZHAO on 31 Aug 12 - No Cached
  • High definition televisions (HDTVs) are the focal point of every hotel room and there are a huge variety of models for hoteliers to choose from to suit differing room sizes and budgets.
  • (wired and wi-fi) in hotel rooms is a must for any business traveller and now many leisure travellers too
  • are two essential gadgets for many travellers.  Apple has sold over 100 million iPods and many travellers use them to listen to favourite songs, watch movies, or view family photos, so any docking station that couples as an alarm clock should be at the top of any hotelier’s list for in-room gadgets. Alternatively, most in-room televisions also double up as an alarm clock.
  • Diya ZHAO on 23 Mar 13
     
    echnology director at Quadriga, recommends the top ten bits of technology that every hotel room should have, ranging from the most obvious to the more unusual. They should provide a range of high quality HD channels to reflect the needs of guests and most major suppliers including Samsung and LG, for example, offer a range to suit all requirements and budgets.
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JJW Hotels Set to Increase Online Bookings with RateTiger's Channel Manager :: Hotel Te... - 0 views

www.hoteltechresource.com/er______s_Channel_Manager.html JJW hotels Online Booking Hotel Technology
shared by Diya ZHAO on 05 Mar 13 - No Cached
  • JJW hotels have selected RateTiger by eRevMax as the channel manager of choice across 23 of its European hotels. The JJW Group now has access to RateTiger’s new Allocation Management feature, enabling them to accurately distribute inventory from a controlled central pool to all sales channel
  • Each property will be able to increase the effectiveness of all third party sales partners, thereby improving both bookings and revenue opportunities.
  • “We require a reliable solution that will meet our demands for price shopping as well as channel management. Having seen the success RateTiger has brought to other hotels with their streamlined approach to revenue management, we’re sure that our new partnership with them will increase revenue, as well as the customer’s booking experience,” said Mashael Al Jaber, Director, JJW Hotels. “
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  •  RateTiger is a premium hotel rate shopping and channel management solution.
  • Diya ZHAO on 05 Mar 13
     
    RateTiger is a product of eRevMax International - the leading provider of online distribution, channel connectivity, market intelligence and revenue management solutions to the hospitality industry. Incorporated in 2001, eRevMax serves over 6000 clients with offices and R&D Centres across three continents.
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New Openwars RFID and NFC locks allow for future upgrades | Hotel Management - 0 views

www.hotelmanagement.net/...llow-for-future-upgrades-18346 Hotels locks new openwars
shared by Diya ZHAO on 24 Feb 13 - No Cached
  • OpenWays is unveiling a new, cost-effective solution for making a hotel's existing electronic locks new. Mobile Key Trio with Triple Play Reader combines CAC (Crypto Acoustic Credential), Pure NFC and RFID card reading capabilities. The integrated solution enables hotels using older magstripe locks to upgrade to a triple play reader while gaining the benefit of Mobile Key for guests and Mobile Master Key for staff.
  • Mobile Key Dual with Pure NFC is the only front desk bypass solution on the market that enables guests to avoid lines at check in and use any cell phone in the world as a mobile key, and it adds NFC features while allowing hotels to remain mobile carrier and lock provider independent.
  • It will take several years before any NFC phone critical mass is truly reached. As a result, offering multi-technology reading capabilities is the only way for hotels to enjoy now the true benefit of Mobile Key front desk bypass and build a competitive advantage while ensuring their technologies are future proofed.
  • Diya ZHAO on 24 Feb 13
     
    Mobile Key Trio with Triple Play Reader is giving hoteliers the ability to upgrade the major electronic-locks on the market while significantly increasing security and creating new service opportunities for hotels and guests," said Pascal Metivier, OpenWays Founder and CEO. "Today, less than 0.05 percent of the 6.5 billion mobile phones on the market are NFC enabled.
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Hotel Boosts In-Room Revenue with Auto Minibars | News | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...evenue-with-Auto-Minibars84740 Hotels Auto Minibar efficiency new technology
shared by Diya ZHAO on 16 Feb 13 - No Cached
  • Sama Hotel Kuala Lumpur International Airport is boosting guestroom revenues while keeping operations running smoothly and efficiently, with Bartech automated minibars.
  • By opting for Bartech automatic minibars, hotels are often able to significantly reduce the number of minibar attendants on staff and simultaneously increase revenue from minibar sales.
  • As such, the hotel greatly values streamlined checkout processes as well as efficient operational controls and labor efficiencies, all of which Bartech contributes to and which were driving factors for Bartech's selection.
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  • As part of the hotel's renovation, Sama-Sama Hotel's management team placed considerable emphasis on enhancing its green credentials. A standard option on Bartech's automatic minibars is the Computerized Energy Saving System (CESS), technology that monitors and adjusts cooling production according to guestroom status, hotel occupancy, and other criteria.
  • Diya ZHAO on 16 Feb 13
     
    Bartech offers an array of customizable automatic minibars that are designed to maximize revenue and save hoteliers time and money through increased efficiency. Bartech is also the only minibar provider to incorporate three different types of sensor technologies into their advanced product design, including infrared, magnetic and micro-switch. This allows Bartech minibars to use the most effective and reliable technology for each type of product dispensed, maximizing reliability and efficiency of the minibar operation and minimizing guest disputes.
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New mobile technology for hospitality sector - Business - Jamaica Gleaner - Saturday | ... - 0 views

jamaica-gleaner.com/...business2.html new technology smart phone market hospitality
shared by Diya ZHAO on 09 Feb 13 - No Cached
  • Jamaican hotels will soon have an opportunity to upgrade their facilities' services with new technology, allowing visitors to access various hospitality options through applications on their mobile smart phones.
  • Movitas is the one we're featuring today, which is our partner that does the mobile applications that follow the guests; they download the app for their resort and then they use it on their own mobile device, wherever they are in the country.
  • It's available on BlackBerry, on Android devices, and on iOS, which is the Apple platform, so all platforms, any smart phone or tablet," Poirier informed.
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  • We're not just looking at the hotels, but all the businesses that support the hotels and guests as well, and Movitas and Avaya will be able to do that along with the 4G technology that we bring to the market, as well as the expertise we have in Avaya and being able to bring the hotels up to speed with their technology as well, because they are going to have to upgrade their technologies to be able to take all of this into account."
  • Diya ZHAO on 09 Feb 13
     
    This article talked about Jamaican hotels are going  to upgrade their facilities' service with new technology which allowing visitors to access various hospitality options throught applciations on their smart phone.  Nowadays a lot of hotels they public their products based on this technology. Local mobile service provider Digicel on collaboration with New jersey based telecommunications company Avaya and Pennsylvania based mobile technology company Movitas, revealed the new technology to hotel industry representative during a recent hospitality breakfast at the Haif Moon resort. it sounds really convenient , I mean based on several platforms like that for example Black Berry Android and on IOS any smart phone or tablet. it could be used widely not just for hotels also other business.
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New technology brings added luxury to hotel stays | Gulf Tourism and Aviation | AMEinfo... - 1 views

www.ameinfo.com/246123.html New technology luxury hotels digital media smart phone
shared by Diya ZHAO on 17 May 12 - No Cached
  • The advent of digital media technology and the emergence of Internet-based content are raising the bar in terms of what consumers expect from in-room hotel technology.
  • The advent of digital media technology and the emergence of Internet-based content are raising the bar in terms of what consumers expect from in-room hotel technology.
  • The biggest difficulty is the speed at which technology is evolving, which makes it impossible for hotels to keep up with the latest developments, says Ted Horner, an Australia-based hospitality technology consultant who recently chaired the Hotel Technology Middle East conference in Dubai.
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  • US-based LodgeNet is developing an application that will turn a guest's smartphone into the remote control for the television. The platform will allow for interactive channel guides to appear on the handheld and can store guest preferences that travellers can take from one hotel to another.
  • The LodgeNet smartphone application also will allow guests to purchase pay-per-view content from their television and then take it with them to watch on their mobile phone.
  • Fairmont's flagship property, The Plaza, goes one step further by providing iPads in every guest room.
  • Diya ZHAO on 01 Feb 13
     
    The latest technology gives hotels an opportunity to provide new products and services to guests but also the challenges . The biggest difficulty is the speed at which technology is evolving which makes it impossible for hotels to keep up with the latest developments. On the other hand there are many hotels are embracing the new technologies. Such as guest's smartphone, which will allow for interactive channel guides to appear on the handheld and can store guest preferences that travelers can take from one hotel to another. And the Plaza provide iPads in every guest room. which provide an easy way for customers to make reservation checking airline schedules and printing boarding passes.
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Top 3 [+1] Favorite Guest Technologies From HITEC 2012 - HFTP Connect - 1 views

blog.hftp.org/t-technologies-from-hitec-2012 technology hotels guest favorite
shared by Diya ZHAO on 26 Jan 13 - No Cached
  • Hotel room check-in and access via smart phone
    • Diya ZHAO
      Diya ZHAO on 26 Jan 13
       
      Checking in via smart phone allow customers to go straight to their rooms, avoid waiting time.
  • iRiS Software Systems has a Guest Valet concierge application for both tablets and smart phones. The sommelier, bar and menu applications allow guests to order from a visually stimulating tablet-based menu.
    • Diya ZHAO
      Diya ZHAO on 26 Jan 13
       
      Digital concierge allow customers read and order the menu directly without relying on the server.
  • GlobalVCard – GlobalVCard allows you to make secure online payments with a single or multi-use unique credit card number. You create the “card” virtually and a digital image of the card on your smart phone is presented for payment.
    • Diya ZHAO
      Diya ZHAO on 26 Jan 13
       
      paperless payment is really efficient way to pay, it saves time for customers 
    • Diya ZHAO
      Diya ZHAO on 26 Jan 13
       
      I have to say that the use of technology in hospitality industry has become more and more popular. These Top 3 favorite guest technologies have been widely used in all over the world. They have brought very efficient ways for hospitality industry which save money for hotels and customers. At the same time they are very convenient and simple in application. For example Hotel room check in via smart phone, when customers arrive on the property they automatically checked in. So they can go straight to their room and unlock the door with individual security access, which is easy and efficient for customers.
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  • Yikes Mobile Travel App – Yikes syncs all your reservations booked on multiple sites. 
  • The Express Key kiosk scans your check-in confirmation bar code from your smart phone or paper receipt and issues the card keys.
  • Digital concierge and dining menus
  • Paperless/plasticless payment
  • PMoney – With PMoney, you register your credit cards on a secure web site.
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Hospitality Technology EXPO preview - 0 views

www.bighospitality.co.uk/...tality-Technology-EXPO-manager hospitality technology Cloud Computing Hotels
shared by Diya ZHAO on 19 Jan 13 - No Cached
  • main benefit is a reduction in maintenance cost and increased flexibility, and who can keep up with their customers' changing technology needs will see the benefits to their future business, Harris believes. 
    • Diya ZHAO
      Diya ZHAO on 19 Jan 13
       
      From this aspect, cloud technology may become a good trends in hospitality industry.
  • cloud technology had made operations easier and more profitable for the hotelier
    • Diya ZHAO
      Diya ZHAO on 19 Jan 13
       
      To sum up, this article mainly talked about the revolution that cloud computing will bring to hotel sector. Cloud computing technology make operations easier, because hotels don not need to spend a lot of money on managing hardware and software.. The main benefit would be reduction in maintenance cost and increased flexibility. For example, guests can use their smartphone to make reservation not through concierge. A lot of research was done as this area is growing hugely., and someday it will be used widely in all over the world.
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