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kcres007

Ziosk sees future momentum after restaurant tech thrived before widespread COVID-19 shu... - 0 views

www.bizjournals.com/...ziosk-covid-19.html

ziosk future hospitality restaurant tech food emenu

shared by kcres007 on 13 Oct 20 - No Cached
  • Ziosk’s restaurant products became increasingly popular after the coronavirus began to spread in Kirkland, Wash., said Baum, co-founder.
  • The Dallas company’s touchscreen technology enables remote ordering and other features, and that’s in demand when social-distancing suddenly becomes more important.
  • While the company hasn’t escaped the pressures of the coronavirus, it’s been able to make its case about the future in the restaurant industry and how social-distancing will make its products in-demand over the longer-term. That’s continued to stir interest in the sector and beyond.
  • ...2 more annotations...
  • Even before the pandemic, Ziosk, while not a consumer brand-name, has attracted big-time customers. On its website, it lists such partners as Olive Garden and Yardhouse. The company provides devices that let customers pay at the table, get access to digital games and see restaurant promotions, along with other services.
  • And now, restaurants are beginning to open again, even if under limitations in some parts of the country.
  • kcres007 on 13 Oct 20
     
    The Ziosk products were popular before COVID19 but have now increased in popular after the spread of the virus. It allows for social distancing by ordering through the Ziosk that sits at tables in restaurants like Olive Garden, helping to minimize contact between the guest and the server.
kburn039

Here's a Tabletop Tablet That May Finally Matter - 0 views

table.skift.com/...sk-in-small-restaurants-fri-am

shared by kburn039 on 20 Sep 20 - No Cached
  • Ziosk, manufacturer of one such pay-at-the-table device that serves 750 million guests annually on 180,000 screens.
  • Ziosk, manufacturer of one such pay-at-the-table device that serves 750 million guests annually on 180,000 screens.
    • kburn039
      kburn039 on 20 Sep 20
       
      Name of the technology. Along with the number of guests using the device.
  • arge chain restaurants, with 25 restaurant customers like Chili’s, Margaritaville, and Red Robin
    • kburn039
      kburn039 on 20 Sep 20
       
      Restaurants using the device.
  • ...4 more annotations...
  • the Ziosk tablets allow guests to pay for their meal using credit, debit, or even a phone, at their convenience, tip their server, print a receipt, and leave
    • kburn039
      kburn039 on 20 Sep 20
       
      What the Ziosk will allow customers to do on the device.
  • Beyond payments, Ziosk offers guests the ability to take a quick post-meal survey.
    • kburn039
      kburn039 on 20 Sep 20
       
      Allows the company to receive feedback to improve the device.
  • Tablets also feature games to play at the table — trivia is most popular
    • kburn039
      kburn039 on 20 Sep 20
       
      Gives parents a better experience as their children can play games.
  • Pricing for the new independent restaurant solution starts at $260 per month for 24 devices.
    • kburn039
      kburn039 on 20 Sep 20
       
      The price.
fischerc014

Chili's Has Installed More Than 45,000 Tablets in Its Restaurants - The Atlantic - 0 views

www.theatlantic.com/...372836

hospitality technology restaurant unattended pos tablets

shared by fischerc014 on 14 Sep 17 - No Cached
  • Have you ever felt that, for making these decisions, your server was sort of judging you? 
  • wants to remove any friction that might separate you from your whims
  • without the pesky interference of a human.
  • ...9 more annotations...
  • That doesn't necessarily herald the end of human-centered food service
  •  The Chili's version of the Ziosk menus is programmed to have images of dessert (a molten chocolate cake, say) pop up while customers are still eating their main courses. This has led, Chili's says, to a 20-percent increase in dessert sales. (Ziosk claims a 30-percent dessert-sale bump for its clients overall.)
  • de-humanizing the restaurant is, it turns out, good busines
  • active attempt to minimize the interaction Chili's customers have with human
  • That's in part because the tablets set defaults for tip amounts. The machines automatically suggest a tip of 20 percent
  • Chili's recently made a big change to its in-store ordering system. The chain partnered with Ziosk, the restaurant-targeted tablet-maker, to develop a series of tabletop devices that allow customers to order their meals
  • The tablets let your order your meal—and pay for it—through a screen, as you would with online ordering.
  • Chili's still requires people, of course, to do the actual delivery of the food customers order. There are still servers doing the serving at Chili's.
  • Ziosk claims to have found a 20-percent increase in appetizer sales, as compared with standard, server-based ordering strategies.
  • Jessica Rodriguez on 14 Sep 17
     
    I love this article because it presents such a positive view of the unattended POS system in a restaurant setting. It poses human interaction as a nuisance which prevents customers from ordering more food. The way that it is explained is that the device will not judge someone for asking for too much or customizing their order too much, so customers feel more powerful in ordering exactly what they want. The article also provides several statistics showing how Chili's has increased their appetizer and dessert sales by using these tablets. The advertisements that are displayed on the machines lure customers into ordering more of these items.
  • vmorr026 on 16 Sep 17
     
    It's really a definite one. It implied so much about reality. This is very factual, but there's still in need of traditional human interaction. It is a great marketing strategy and they can upsell their product and show what they offer which most customers will give it a try out of curiosity. Looks can be deceiving but yet it is in human mentality to try.
  • fischerc014 on 28 Mar 22
     
    Chili's has installed 45,000 tablets across 823 Chili's restaurants. These tablets let you order your meal, drinks, refills, etc and lets you pay our bill at the end. Chili says the presence of the tablet increases the size of the average check.
lkastwood

Tablets Are Making Waiters Obsolete - Business Insider - 0 views

www.businessinsider.com/making-waiters-obsolete-2014-6

hospitality technology business tablets emenu waiters chilli's

shared by lkastwood on 23 Sep 17 - No Cached
  • The casual dining spot has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children.
  • As tablets in restaurants go, Chili's has become a standard bearer. They just announced the introduction of 45,000 Ziosk tablets in 800 locations.
  • But Chili's is not alone in this push toward automation. Applebee's announced the installation of 100,000 tablets last December
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  • Some major chains have already made the bet. Buffalo Wild Wings announced a big tablet push in March, promising to have them in all North American stores by the end of 2015.
  • E la Carte cofounder and CEO Rajat Suri argued that tablets are designed to work alongside human employees, not replace them.
  • These enhancements are geared toward increasing customer satisfaction and driving up revenue. Patrons are far more like to buy a restaurant gift card or buy dessert if they're pleased with their dinning experience at the end of the meal. 
  • Tablets are also making life better for waiters with the help of some behavioral science.
  • This tablet tsunami suggests waiters might not be getting the job done.
  • lkastwood on 23 Sep 17
     
    Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.
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