The question of whether GDSs remains a relevant middleman in today’s evolving travel landscape continues to be a hot topic of discussion at ASEAN Tourism Conference during ATF last week, as industry players bring different sides of the argument to the table.
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Are GDSs still useful for travel agents? - TTG Asia - Leader in Hotel, Airlines, Touris... - 1 views
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Growth in tourism activity in South-east Asia and acquisition activity represent benefits for Amadeus. Sebastian Gibergues from Amadeus IT group, communicates the resiliency and growth experienced by the company facing the challenges of an ever evolving industry. Gibergues considers GSD is still relevant due to the level of fragmentation in the market.
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Building Blocks for Restaurant of the Future | Hospitality Technology - 1 views
hospitalitytech.com/lding-blocks-restaurant-future
cash-less table-side ordering KIOSKS self-ordering
shared by chefaroy on 19 May 19
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As per the article, it has been realized that self-service KIOSKS have had one of the largest investment in any category YTD. The design of the restaurants haven't even caught up with this and the open spaces could still be used for something else. The staff are being cut or used in different ways and new budget and planning will be out for sure by year end to save even more money and make it more profitable. Tableside ordering is another hot topic as many restaurants are feeling this out too. In Asia, this has been ongoing for a while now. Since China went "cash-less", there are so many ways to implement this. I went to a restaurant recently in north-eastern China and they didn't even offer a menu. Everything was seen, ordered, and paid by their APP. The question is if there is no service, will there be no tipping? Hot topic.......
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What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 0 views
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Elevating the guest experience Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others.
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Empowering the mobile worker Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Managers, security personnel and customer service associates are the primary users of mobile and wireless devices in the hospitality companies surveyed
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Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012. Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
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Enabling operational efficiency Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
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Improving throughput and reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption – all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce.
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The author introduced a recent study, which uncovered that information technology (IT) spending in the hospitality industry was expected to increase in 2011. Even though the article and survey were conducted in 2011, we can tell that the hospitality industry paid attention to the importance of IT investment and made good use of IT to improve customer service. In the article, the survey revealed that 56 percent of hospitality organizations planned to raise new technology investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
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POS of the Future Predictions & Insights | Hospitality Technology - 0 views
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The point of service is becoming untethered from the point of sale. The next-generation point of sale is being shaped by the call for the POS to be all things for all people.
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This year’s results indicate that restaurants are preparing to take an active role in the evolution of the POS. More than half are testing and researching new POS solutions for 2019 and beyond, and 46% plan to add functionalities to current software in 2019
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the top three business drivers that will be prompting POS enhancements, two — adding mobile POS and enabling new payment options — speak to a bigger issue: providing customers with frictionless ways to pay, wherever and however they want.
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More than half (61%) of operators say that being able to use data to understand guest preferences and behavior is the top driver influencing a POS upgrade.
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“Advanced payment types and allowing more payment types to be accepted at the POS will drive the POS of the Future. Pay-at-the-table, as well as mobility in general, are becoming very prevalent as businesses realize that mobility is a key factor in meeting guests where they want to be interacted with.
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POS consolidation will continue to impact technology as POS options become more directly tied to payment processing. As the barrier to technology development continues to decrease
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“The future POS will be shaped by the proliferation of consumer preferences to order ahead and online and their desire to drive the transaction in-store as well as merchant preferences to manage orders and payments in real-time, whether they are in-store or off-site.” — Clover
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“New forms of payment that eliminate interchange are going to make it difficult for companies to subsidize POS hardware and software with the payment processing revenue.
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— Ingenico
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The rise of off-premises ordering and digital enablement will mean an increased focus on advanced kitchen production, the enablement of consolidated and centralized menus and order entry across consumer and employee entry points, and automation of delivery orders and services through branded applications and third-party aggregators.
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“As restaurants expand their adoption of software and analytic tools, security will be at the forefront of POS discussions. Data vulnerability is directly related to the number of access points in a hardware or software solution. The risk associated with having access to a wide range of value-add software applications is the increase in access points for potential data compromise.” — TableSafe
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“We’ll see an increase in omni-channel ordering including via mobile and kiosk, plus more voice assistant-enabled ordering using the Amazon Echo (Alexa) or Google Home APIs.What’s more, because it’s Artificial Intelligence (AI)-driven, the voice assistant ordering system will ‘learn’ and continually improve based on actual orders and spoken language.” — Xenial
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With ever-changing customer demographics and demands, like the increase in integrated online ordering and food delivery, your POS software needs to adapt to your customer base and continue to adjust to reflect business efficiencies.
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As an example, the movement to cloud POS highlights the limitations and decreasing utility of client server architecture. Also, closed systems are falling out of favor.
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As a result, POS suppliers need to think about how this plays out through the system and in to kitchen operations. Also, in an online ordering and delivery environment, store location may not be as relevant as store capacity and balancing work between sites.
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This article is the resultant of a survey by Hospitality Technology as a deep dive into the minds of Restaurant Technology experts and executives. The results of the survey, commented by various executives from POS provision companies details their thoughts on the needs and direction of POS systems in the industry. The article, though lengthy, outlines current additions to existing POS systems and upgrades they are or will be implementing as a contrast to the opinions of the Technology executives. Out of this, several distinct trends emerge. POS will no longer be just cash register alternatives. They as a class of products are evolving quickly, integrating data, inventory management, third party integration (both service and distribution side) as well as an emphasis on Cloud-Based and managed implementations. All seem to concur that the future of the POS is not merely operational and operator functionality but also payment systems integrations that will make payment by the consumer friction-less and more diversified. On-line ordering is a distinct focus for all POS providers as online ordering grows exponentially for the foreseeable future. This includes critical items for brand based application ordering as well as third party aggregators. This includes the integration of omni-channel ordering including mobile, amazon-echo, Google-Echo and other AI/Voice based systems and the implications of their increasing usage. Data Security will be at the forefront of POS implementations with Restaurants having to increase their focus on vulnerabilities in their current systems and look to Cloud based systems to offer greater safeguards against hacks and data compromise. Finally, there seems a general agreement that a POS needs to be ready for the future, that is is extensible, up-gradable, and flexible to meet the rapid changes in technology in as bio metrics, payment methods (ie Bitcoin), new devices and services come to market. .
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Electronic Waste: A Growing Concern in Today's Environment - 0 views
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Over the past two decades, the global market of electrical and electronic equipment (EEE) continues to grow exponentially, while the lifespan of those products becomes shorter and shorter. Therefore, business as well as waste management officials are facing a new challenge, and e-Waste or waste electrical and electronic equipment (WEEE) is receiving considerable amount of attention from policy makers.
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From this we see technology market is progressing to grow however the lifespan of these items lessesns. In turn, this creates a problem for those that work in the waste managemnent sector and calls for politics to get involved.
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e-Waste has raised concerns because many components in these products are toxic and do not biodegrade easily if at all.
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Besides contributing to landfills e-waste can also contain many toxic chemicals. I know that mercury and other harmful chemicals can are common in electronics.
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Most developing countries lack the waste removal infrastructure and technical capacities necessary to ensure the safe disposal of hazardous waste. And e-Waste has been linked to a variety of health problems in these countries, including cancer, neurological and respiratory disorders, and birth defects
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One of the biggest issues is that developing countries do not have the resources or infastructure to properly dispose of e-waste. I know that economics play a huge roll in this issue as 3rd world countries are often used as dumping places for 1st world waste, and these problems are not being addressed because of sytematic limitations. The health concerns are also staggering, they include: cancer, birth defects etc...
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However, even with these regulations, all hazardous materials that are used in newly manufactured products cannot be fully controlled, and management of e-Waste within the supply chain cannot be fully addressed.
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From this we can see that even with additional policies enacted they are simply not enough to address the e-waste issue. In my opinion with a issue this severe more drastic measures should be taken considering the options that have been exacterbated.
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For e-Waste management systems, some of the most successful examples can be found in countries such as Switzerland and the Netherlands [16 D. Sinha-Khetriwal, P. Kraeuchi, and R. Widmer, “Producer responsibility for e-waste management: key issues for consideration—learning from the Swiss experience,” Journal of Environmental Management, vol. 90, no. 1, pp. 153–165, 2009. View at: Publisher Site | Google Scholar See in References ]. Experience of the Swiss e-Waste management system is shown as an example in this paper. Generally, the Swiss e-Waste management system can be viewed as an ERP-based system, where each stakeholder has their own clear definition of role and responsibilities as shown in Table 4.
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Here we see that more sucessful applications have been implemented in Nordic countries. The author goes into further detail about the techniques used by these countries.
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The main point of this scientific report was to demonstrate how e-waste is becoming an issue and why the current structures in place today are simply not enough to overcome this issue. The author goes into detail the common issues with e-waste: hazardous materials being disposed of incorrectly, the side effects e-waste has on human and environmental life, how current infrastructures in 3rd world countries are not able to keep up with the waste load, why certain policies aren't enough and how new techniques such as the ones being applied in Nordic countries may be the answer to the issue. Ultimately the author makes the argument for why it is an issue, how the issue is growing, and presents alternatives on how to better tackle the e-waste issue.
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6 0cBenefits 0c 0cof 0c 0ca Food & Beverage 0cPOS 0c 0cSystem 0c 0c 0c - 1 views
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An effective POS solution for restaurants, bars or food service at attractions, entertainment and leisure venues can streamline a restaurant’s activities, saving time processing orders and money due to potential human error and customer loss.
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The great thing about restaurant, entertainment or fun center POS systems now is that as they revolve around cloud-based software, the costs to upgrade to update is much lower as the equipment is already there and ready to go.
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Once you’ve set up your entertianment POS or fun center POS system you must transfer your menu into the POS software to enable your servers to quickly record the customer’s order and allow for the customer to be charged the correct amount. To make the most out of the inventory management you will additionally have to record existing levels of stock, and how much each item on your menu depletes the respective products within your inventory. This will also mean that you must consistently update the inventory levels when they are replenished.
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Waiters have continuous mobility around the restaurant, while clearly communicating and recording orders. This gives the customers the convenience of table side ordering, whilst also allowing the orders to recorded and distributed seamlessly.
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Another great benefit of using a entertianment POS or fun center POS system is that it avoids a lot of human errors in the communication between the waiters and the kitchen or bar staff. The cloud based system means that the orders are clearly recorded for the staff, forgoing any potential penmanship or shorthand issues.
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Inventory management is another great feature of the entertianment POS or fun center POS system and it will allow your business to keep up to date with its inventory levels and knowing exactly when to restock their goods.
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Through the continuous tracking of your levels of inventory, you’ll be able to identify trends in how each of your individual levels of stock are used in specific times. Not only can this aid in the planning and managing of stock, but it will also identify which products are popular within specific times of the year. This is valuable information and can be effectively utilized through your promotion and marketing, enticing more people to your family entertainment centre.
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A entertianment POS or fun center POS system with a modern payment processor can allow your business to stay up to date with the majority of businesses, accepting credit cards and allowing customers to use their tap and go cards or functions like Apple Wallet and Google Pay. A entertianment POS or fun center POS system will also greatly improve the overall speed of the checkout process, making hard copies of orders expendable and recording them digitally in real-time.
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Theft control may not seem like a particularly pressing issue, especially if your products are behind the counter and require customers to order and pay for them before accessing them. Regardless, a entertianment POS or fun center POS system will make you aware of any potential issues of theft through tracking what is ordered and what is paid for.
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It is important to have set measures for staff to follow in recipes, which allows you to see how much inventory is actually left compared to how much should be left based on the inventory management system.
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it can also be utilized in the building of customer relationships. Collecting customer details, namely an email address, will mean that you can communicate with past customers after their visit.
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Managing an entertainment business requires a great deal of organization throughout all levels of the business. POS systems offer a great range of benefits aiding in the simplification of many business processes, from inventory management to staff management.
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Clearly managing time clocks, scheduling which employees work each shift, keeping payroll up to date are all tasks entertianment POS or fun center POS can potentially assist with.
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In this article the food and beverage POS systems are described and discussed. The author explains why POS systems are important for the restaurants and entertainment centers, how to build those systems, how much would it cost to the businesses and what POS is exactly. Other than that, the benefits of installing POS systems are pointed.
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How technology is changing the way we plan and experience events - 4 views
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Old models are falling away and technology is giving both planners and event participants an opportunity to grow and revisit the underlying ideas about how event spaces work.
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Old models are falling away and technology is giving both planners and event participants an opportunity to grow and revisit the underlying ideas about how event spaces work.
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planners can use the tech-augmented action to direct traffic to spots and programming that they want to emphasize.
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The ways attendees' expectations have changed is due largely to technology in the event space.
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"The expectation for attendees is that they can be engaged. From the easy stuff — polling, contests, social curation — to environmental changes, such as how IBM has changed their product-demonstration approach at events, or a recent augmented-reality experience we created for UPS … to nuances like RFID tags that personalize digital signage, people expect to see themselves as part of an event."
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With that as a given, now comes a newer drive on the planner's side: To place more control of events in their audience's hands.
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She's talking about app and online tools that allow for text-to-screen and text-to-moderator communications, so that moderators have more control over what questions are being asked and who's asking them while on the podium.
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"We started using apps for all of our events: No paper, no welcome book, no paper agendas — everything digital. That way no one has anything in their hands, which encourages them to interact."
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"We use live polling at our events via social media. In our workshops, we tell people to tweet at the speaker or use a hashtag when they ask a question. That way the speaker can constantly receive and answer questions in real time."
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already key to the personalized experience is the advent of beacon technology within the event space. In essence, beacons detect attendees' mobile devices and then push relevant information to those screens
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"While GPS and geocaching are still popular for scavenger hunts, augmented reality has proven to be a huge step forward in location-based mixed-reality games for corporate team building," Shackman says, regarding how AR intersects with event activities.
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From on-site wristbands that allow participants to capture moments and information — say you like a sample of a dish at a food event and the wristband can send the recipe to you — to BYOD opportunities surrounding devices such as Google Glass, we're at the front end of a potentially profound shift toward hands-free tech at events.
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Mobile-app usage in the messaging and social-media space increased some 203% last year. Recently, this kind of functionality is "becoming geo-enabled," says Shackman, "which helps attendees enhance their experience based on their location at a given moment.
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Old models are falling away and technology is giving both planners and event participants an opportunity to grow and revisit the underlying ideas about how event spaces work.
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Using an app during the events, she says, makes everything more seamless.
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Camera drones are becoming an incredible technology used in various industries, and the event space is one that will soon take full advantage.
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Old models are falling away and technology is giving both planners and event participants an opportunity to grow and revisit the underlying ideas about how event spaces work.
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"With this kind of technology, attendees can now ask unlimited questions, and moderators can quickly filter out ones that don't make sense or that disrupt the flow. Furthermore, because speakers can clearly see the questions being asked, they do not get lost among the noise of status updates."
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"When anyone who has a Bluetooth-enabled device walks past the hotspot, it automatically triggers some sort of video, push notification or message. It's particularly great for welcome tables, so you can send a welcome message, or if you want to announce a retail opportunity, like a special product on sale, somewhere at your event."
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"Instead of playing on a [map layout], you can walk around in the real world as you look at your screen. And you can do more than simply collect items: You can take over territory, collect virtual items and use them to become more influential."
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Wearable tech
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Events and event planning are evolving into new, dynamic formats. Old models are falling away and technology is giving both planners and event participants an opportunity to grow and revisit the underlying ideas about how event spaces work. "It's been fascinating watching just how fast things have changed," said Brian Solis, principal at Altimeter Group, at a New York conference this year. - ...2 more comments...
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This articles shows the dramatic shift in technology for event planning. Customers' expectations are high; they want something interactive and fast. Audiences want to be engaged with the event and with technology such as wifi, mobile devices and tablets everyone can communicate in real time all at once. Social Media is also playing a big part in events. Not opnly can an organizer promote their event prior to it taking place but they can also communicate through social media during the event. As an event planner myself I can tell you how important this is. It has taken some time to adjust to this new time consuming demand but the payoff for the event is worth it. Some other trends mentioned in the article are: Data personalization, augmented reality on the floor, wearable technology, mobile apps and my personal favorite Drones. The Drone technology allows an event planner to see their event from a bird's eye view which allows them to know how the setup of traffic flow went, where they need to add attractions and/or vendors, what time was the busiest at the event and analyze why people are gravitating to certain locations of the event. It is also a great marketing tool; to show the entire event all at once is a great way to showcase the event.
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Technology is taking over all aspects of the hospitality world especially event planning. Not only does it change things for the event planner but for the attendees as well. One of the biggest changes with technology and event planning is having engaged attendees. Before attendees were thought of as very passive but now with technology it is easy to participate in contests and polls. Another big technology game changer is wearable tech. Attendees can wear wristbands that allow you to gather information about the event you are attending. Disney is a great example with wearable tech with the wristbands that connect everything including payments to your trip. As you can see tech and event planning has come a long way. Technology effects every step of the event planning processes including planning and post event.I feel this is just the start of options the technology world will provide for the hospitality industry. -
This article talks about the ways that technology is changing event planning and events themselves. Event attendees are now looking for more engaged experiences, rather than the old way of merely attending an event passively. Social media plays a huge role in how attendees interact with and even plan an event. Participants can interact with and engage with event speakers now more than ever, with participants sending questions to the speaker via social media or other technology that allows for the speaker to answer audience questions in real time. Data personalization allows for event attendees to receive information about the event, allowing them to be involved in the planning process and during the event itself, whether it's through Bluetooth or geofencing technology. Event attendees can take advantage of augmented reality technology to engage in activities. Wearable technology is becoming increasingly popular, as it allows attendees to get information quickly and easily without any real input on the attendee's part. Mobile apps are now becoming more commonplace for events, as it's easy, efficient, and convenient. Drone technology is now being used at events, whether to take pictures or to stream the event to people who could not attend. -
As the world has moved forward with technology, so to has the world of events and event planning. Planners are able to connect with the guests on a whole different level and events have the technology to be able to keep the attendees engaged and interacted. From flying drones to social media, technology has helped selling events a much easier process.
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