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This article illustrates how using e-commerce can increase a hotels profits/revenue. In the article three major strategies are being used. Customer acquisition and retention, personalized service and web site upgrade are the three strategies mentioned in the article. The customer acquisition and retention strategy involves of initiation of customer loyalty program, email campaigns, and continues web site improvement and the web site as a single stop shop. The personalized service strategy consists of personalized content presentation and advance customer care. The web site upgrade includes of creation of micro sites, implementation of content management tool and quick web site searches.

Romano's Macaroni Grill is rolling out to all 181 company restaurants a system that helps servers boost sales and guest satisfaction by combining data analysis with personalized coaching. Read more: http://nrn.com/article/macaroni-grill%E2%80%99s-interactive-mentoring-system-helps-boost-sales?ad=news#ixzz1lGb0JfiS

I really like this system cause it makes the management so effective. By using this system, manager will recieve information about the areas in which each server has room for improvement weekly which may help managers to figure out the potential problems in their management.

It is a so smart system that makes it easy to analyze and control the operation of restaurant. I think it helps manager save a lot of time and costs due to automated analysis of point-of-sale-system data and comparison with others! What a wonderful system!

This article shows us the initial stage of web-based PMS launched by BookingCenter. It integrates Property Management Systems, Central Reservations and Global Distribution together, which is a simple yet smart application which minimizes the investment and common risks of PMS software and hardware. It displays most benefits, such as Flexibility * Transparency * Immediacy * Customization* Simplicity * Savings * Fixed Cost * Deployment * Standards* Security * Centralization. MyPMS makes it easy to manage rates via channel, tiers, sources, and room type from anywhere for the revenue manager. Besides, it is useful and easy to learn so widely, from front desk staff, to property owners, management companies and franchisors, to global distribution partners and individual and group guests.

I'd be interested to see how many other properties jump on board. I didn't see anything in the article about the software's ability for additional systems such as integration with rms and pos software. The property mentioned in the article must not have had a restaurant in the hotel or is fine with his rms system working independent of the pms.

Yeah，it just focus on introducing the advantages of the system. Actually in this software it accomplishes the following tasks: Reservations Guest History Group Bookings Guest Accounting House Accounting (house folios and reporting) Night Audit and Automatic billing Content and security control Inventory Sales and Packages Invoicing for Direct Bills Distribute corporate/AAA/AARP rates, net rates, Consortia rates, through all 4 GDS systems, Pegasus, and other networks Maybe I should have bookmarked two links.

This article is very interesting because it does not focus solely on one type of technology, but rather summarizes several technologies and discusses the importance of their uses. Green technologies in hotels can vary from anything affecting the water heating system to air ventilation and even plumbing systems in hotels. As stated in the article, it is extremely important for hoteliers to be aware of these changes that are occurring. Hoteliers may not have to immediately alter their current systems but they should definitely be aware and in tuned to the ever-changing "green" technologies - for if they don't they may be putting their hotels at risk.

This article is basically talking about the different green ways that a hotel can operate. For instance in Denmark they have stations set up where a guest can pedal stationary bikes to produce energy which in exchange they receive a free meal from the restaurant. To make hotels more green the hotels are using higher technological systems like changing the ventilation systems that provide fresh air indoors and have timers on the exhaust in the bathrooms. These technological advances to the properties will be more pricey than normal systems but in the long run they will save these hotels money and help them be more earth friendly.

Having worked in the meetings industry for 5 years now, we have also seen the increase of the more eco friendly traveler/meeting planner/attendee. Our accommodations have taken an active stance to incorporate more of the green friendly features to meet the needs of this traveler, but also to cut costs and increase operations efficiency.

GDS systems began in the 1960s with the airline industry in order to track, schedule, check availability and pricing for flights. The first two GDS's that were created was SABRE which was owned by American airlines and Apollo owned by United. GDS provides a perfect marketplace for the travel industry, helping them increase revenue and online marketing exposure. According to researchers travelers that book packages which include hotel, airfare and special events tend to stay longer at destinations and spend large amounts of money. Large and small businesses that sign up for GDS systems to be accessed in their property may receive a small amount of online reservations. Smaller properties can expect 10-20 reservations per month, larger properties may receive as many as 5-10 per day. One of the factors which reflect on the amount of reservation your property may receive consists of your location, unique amenities and services which may appeal to travelers. I have worked in the industry for over 2 years and numerous times I have had to handle reservations made by expedia, travelocity and other third party reservations and room types are not guaranteed. Guest usually arrive to the hotel stating how they have requested double beds and unfortunately on a night where the hotel is sold out the guest has to be told that their request can not be meet because with third party companies room types are not guaranteed. Guest are constantly upset and expect to be compensated in some sort of way, although they are paying approximately $200 dollars on a room that is going for $400. In my opinion GDS are great for saving money and providing the hotel with occupied rooms, but can really cause an inconvenience for those guest that are not able to receive what they requested.

Great article mentioning the detail of GDS cost; an initial one-time sign up fee, a recurring annual maintenance fee, 10% per GDS reservation to the travel agency or travel website that provided the customer reservation. To make consumers book their trip or room through your own website, make sure you have a well designed website, easy to use navigation.

This articles talks about the nature of the hotel industry, which is inherently wasteful. when we see from energy and water use to waste generation, the guests in the hotel consume more resources than they do at home. Unless and until the hotels don't take steps to reduce waste and over-consumption of resources, this industry will have a large environmental impact on the world. the hotels which have green lodging standards reduce the impact of their operations and the bad part is that majority of the hotels have not even adopted these standards. the reasons could be either the management doesn't know the impact on the environment, or they believe the process is costly and time consuming, or the person who holds the responsibility is not doing his/her job right. Just like the law of science says "every action has equal and opposite reaction". similarly we can say, that managers and their managing practices can make a big difference in climate changes of the environment. Most of the hotel rooms say to recycle our towels, is it to recycle or to save their costs ? There could also be a possibility of having a wrong manager at the wrong position, who is not willing to widen his/her scope and learn about green initiatives, because in the end, these investments will generate benefits, financial, social and environmental.

This article discusses 'E-Tourism Evolution' from tourism initial goal of establishing an online presence (96-99) to acquiring customers (99-03) and then retaining customers (2003-now). E-Tourism started with a focus on getting travel industry members in front of consumers on their computers, then offering attractive travel site features such as direct booking for customer convenience. This course has shown that while travel providers increased online travel options and services, consumers were finding a lack of personalized customer service which prompted increased dissatisfaction with the eMarketing providers. This led to the current focus by the tourism industry seeking to provide exceptional customer service within their eMarketing platform to ensure effective service and enhanced customer satisfaction, thereby ensuring increased customer retention. Whereas eMarketing has greatly increased travel to under developed countries, such countries must gain greater access to information and communication technologies to capture more of the tourism market. Tourism is utilizing a variety of communication channels including social media. Facebook booking engines are utilized by online travel sites, and travel packages and services are auctioned or bought direct on eBay. An online brochure, VBrochure by VFM Leonardo provides virtual tours and marketing content for mobile applications as well.

In the beginning of this article, it uses a chart to depicts the transformation and evolution of e-tourism over the past 15 years. According to the chart, we can easily find out that the goal and focus has changed as the year changes, from just to establish an online presence to customer retention. Then, it uses the changes of the number of tourists visiting Cambodia, one of the poorest countries in the world, as an example to say how information and communication technologies impact the tourism industry. However, this trend seems put more good impacts on developed countries. So next, the article gives some solutions to reverse this trend. In the end of the article it shows a chart to compare the percentage that people use e-market with the percentage that people use traditional methods.

E-tourism represents the paradigm-shift experienced in the tourism industry as a result of the adoption of ICTs and the Internet. It is evident that all best business practices have been transformed as a result, and that the each stakeholder in the marketplace is going through a redefinition of their role and scope. There are both challenges and opportunities emerging but the competitiveness of all tourism enterprises and destinations has been altered dramatically. It is evident that the "only constant is change." Organisations which compute will be able to compete in the future.

This article discusses a new trend in hotels - women-only floors. Some hotels are starting to dedicate entire floors for women. I think this is an interesting concept. I would have thought this would only exist in places like hostels where there may be public bathrooms. However, this seems to be a growing trend in hotels that cater to business travelers. The floors are accessible only with the room cards and they are only given to women.  The article mentions a couple of times, that it makes women feel more secure but it didn't really explain why. One woman said she was new to the area and that's why it made he feel more secure. Seeing as how I am a man, I don't really see how being on a same sex floor of a hotel room could make you feel safer. Ladies could you help me out with this?

Unified Computing System (UCS) technology is widely used byStation Casinos Inc., which is a one of high-tech Station Casinos Inc. invested and do a good implement in their properties. It not only help this company do a good business and also help the it employees keep their jobs.

Hotel guests are a captive audience and are often looking for the convenience factor when making their purchasing decisions, such as where to eat that night. If hoteliers take the initiative with their WiFi solution, they could be soon be reaping the financial rewards.

Implementing the right technology can bring a company back to business therefore it is really important to Know what technology is the best for the organization in order to improve productivity and attract potential clients.

This article basically talks about an outsourcing accounting company, Indevia Accounting and how its accounting program works for small businesses.  The list of services Indevia offers is long, from recording and reporting daily and weekly sales, to offering accurate bank and credit card reconciliations, and everything in between. Indevia reports in real time, offers consistent reporting. Operators can see their food and labor costs and they can vary those based on where they find inefficiencies.  The owner of Indevia accounting was an accountant and he even designed himself a 20-point review checklist to catch mistakes in any of their reports so that they could learn what they need from the clients.  This article seems a little bit advertising but I could think that it is important to have a personalized accounting program that will best fit our specific needs.

That's a good sign that he took the initiative to implement essentially a system of checks and balances with the 20-point review checklist. Just knowing that he accepts that there may be some flaws but he is being preemptive would make me more confident in investing in his program.

The article talks about one of the most popular provider of pricing and revenue management for hospitality industry, which announced today a new pricing system -IDea. It offers effective and affordable pricing to any hotel. System is well-known by simplified and intuitive approach and requires minimum training and interaction to learn and operate the system.

The Caribbean Tourism Organization presented this event to communicate investment opportunities in the Caribbean. The choice of New York as a venue was a very strategic choice as this is an international investors mecca to the West. Forums featured private equity firms, renewable energy firms, and assorted tourism representatives from many of the island nations throughout the Caribbean. "If you are a private equity investor, investment banker, financier, real estate developer, hotel chain executive, lawyers, architect or entrepreneur, looking to grow your money and do business in an emerging market that is on the up and up, then this is a can't miss event," said Felicia Persaud, convener of Invest Caribbean Now and CEO of Hard Beat." Also offered is a Trade Show and Educational Seminar for Travel Agents, and government representatives were available to provide in-depth information for journalists and tourism professionals. This event is the perfect type of forum of destination based tourism agencies to market their locations not only for further investment and development, but to showcase a variety of features and benefits. As an aspiring meeting professional, such a seminar is the perfect example of showing a prospective client that while brochures, marketing advertising, and other forms of media can tell a lot about a place, nothing beats having some of the actual people, food, music, clothing, sounds and smells that can all be recreated at full-scale events to provide the perception of a full sensory experience. This experience will create a desire to go and be a part of that destination unmatched by any other form of marketing.

This article talks about the DaVinci Hotel in Johannesburg South Africa. It was constructed to 'make use of solar panel power.' This makes the DaVinci a green hotel and gives them a solar powered water heating system. 'The solar powered water system, which has the capacity to warm up 30,000 liters of water, will result in a 60% reduced energy bill for the hotel..."  Saving on operating costs should be enough incentive for new hotels to be built green. Also it appeals to many guests who look to reduce their carbon footprint and however small, the percentage of the population who want to go green is growing. A hotel is a home away from home and homes how are being built green. It is in a new hotel's best interest to follow the trends that will have a major affect on how business and life is run. The article says that the 'DaVinci has set the tone for the hospitality industry' and I believe the actions should be followed. Newly constructed hotels shouldn't be the only eco-friendly hotels in business. Hotels that are currently in business have regular maintenance and upgrades to do. They can add in green items like LED lights, water saving shower heads, and implementing eco-friendly cleaning products and kitchen appliances.

When Pilot Travel Centers chose to deploy the NCR RealPOS workstations in 306 travel centers nationwide, it was a definite sign that POS has become a standard tool for the travel industry. Pilot operations are the largest sellers of over the road diesel fuel. Also initiated was the utilization of this and NCR's RSM (Retail Systems Manager) which monitors and manages retail operations remotely with a help-desk interface which ensure ongoing operations in the event of the onsite workstation is operation. Pilot commented that this technology ensures their commitment to customer service, and includes such features as self-service kiosks which allow OTR and RV customers to obtain receipts without standing in lines.

This article is all about hotels going green and trying to get LEED certified. The one Boston hotel is doing things like having dual flush toilets, low flow showers, shampoo and conditioner in bulk dispensers, and a roofing material that reflects the sun to save energy costs. Another thing involved with getting LEED certified is getting energy from abouther source, this particular hotel is using the wind. It is expensive to do and doesnt appeal to everyone, hotel managers must figure out whats in the best interest for them and getting people in and out of their hotel.

To add onto Marilyns comment, not only are hotels doing the basics to go green, but a lot of hotels in california are taking the extra step, such as The Kimpton Hotels, and The orchard. They have changed the carpets and wallpaper for lower emission. They added recycle bins in every room in all 40 of their hotels across the country. Lastly, and one of the the additions I find most beneficial is their implementation of key card energy control, where a room key will be needed to activate the electricity in each room, and also shutting all electricity off when they leave.

This article is about how starwood hotels are trying to become fullscale eco-friendly but some are hotels are only greenwashing. This article is stating that it is not enough to use one green practice and call yourself an eco-friendly hotel.

Many hotels and restaurant have embraced the green movement, but many are still trying to sort it all out. Too often being good steward of the environment is perceived as a bleeding heart issue and the cost conflicts with the financial goals of the hotel property owner and operators. As author mentions that, he was former hotel operator over 14 years ago, he was looking for opportunities to increase GOP and cash flow. It only made sense to sort through innovative energy solution and operational changes to find the right solution that improved profitability as well as protect the environment. He came to the conclusion very early on the owner and operators could indeed build a viable business case for integrating sustainability into the operation of individual hotels. However, with countless options from energy management technology to green hotel certification, the process has become confusing more than ever.

The limits of GDS's are discussed in this article, as well as the lack of initiative of the big 4 GDS's to adopt and develop newer and more updated systems because of their prevalence in travel. According to the article, the face of the GDS systems look nearly the same as they did in the 1970s, and the airlines systems are not up-to-date enough to meet consumer demands. The author points to consumer trends in the demand for personalization, package variety, and simply the desire for more packages.

Global Distribution System is an outdated technology, that cannot be consistent with the ways travel is purchased nowadays, according to International Air Transport Association (IATA). Airlines are constantly adding service or 'bunbundling' their products. The ability to buy priority boarding or seating options, meals and baggages cannot be reflected through the GDS, thus the only way to purchase them is through the airline website. This is harmful to both airlines and customers. Even though, GDS has played an important role, it is time to start developing a new product that will 'present full product or data offerings via a new interface'. IATA is being involved into creating the necessary standards before starting to work on a new platform. GDS-managed technology is slowing the process down. However, there may be some legal issues involved in exchanging the system, which has to be resolved before the launch of a new technology.

Today, going green is one of the defining movements of our time. The movement to conserve and replenish the earth's resources continues to build momentum and meeting planners and suppliers are doing their share to advance the cause. It is really a very good phenomenon that some major hotel chains are making to help planners organize eco-friendly meetings and events. This article talked about what the major hotel chains are doing to support eco-friendly meetings. 1. Toronto-based Fairmont Hotels & Resorts' Eco-Meet program. 2. Hilton International has declared that all of its 3,600 properties will be using its carbon calculator program, which the system analyzes 200 operational practices, including housekeeping, paper product usage, food waste and transportation, and determines their environmental impact in terms of energy and water use, waste production and carbon output. 3. Hyatt Hotels & Resorts' Meet and Be Green initiative, offers clients a 3 percent rebate on qualifying charges on the final pretax master bill for following the chain's 10-point green guidelines. 4. Kimpton Hotels & Restaurants became one of the first hotel chains to offer a dedicated green meetings package brandwide, attracting immediate interest from corporate clients such as Microsoft and Aveda. 5. Marriott has offered green meetings standards across its JW Marriott, Marriott, Renaissance Hotels & Resorts and Courtyard by Marriott brands. 6. Starwood Hotels & Resorts Worldwide recently announced it would implement its new Sustainable Meeting Practices (SMPs). According to those hotel chains , by following the Eco-Meet guidelines, groups can save up to thoughts of plastic water bottles, aluminum cans, writing pads, pencils, paper cups and other else per year.

This article tells the definition of what is a green---- an environmentally friendly property. And it also lists several tips that may help encourage hotels to go GREEN. These tips are mainly focus on using a energy saving facilities and operating the hotel in a low-carbon way. It also give the reason why hotels should take steps to go green, it figures out that the green concept can lean to cost saving and also makes the hotel more liable for their wasting.

The director of the Trade Service Division of China's Ministry of Commerce, named Di Jiankai, stated by media of China that nation is going to create 10,000 green hotels by the year of 2012. When I was working on my ecological part of remote environment analysis for another courses, I realized that "Go green" is so much important today even every nations are thinking about it, not only China. As we all know, pollution has been becoming one of the most significant issues in the world, such as CO2 emission, overuse of water, energy using by fuel fossil and so on. By different kinds of pollutions, hospitality industry, especially hotels, have to take more into consideration about the pollution trends and have to think more about the impacts from those pollutions. In my opinion, hotels have to pay more for new eco-technology. However, since "go green" will attract more guests, which means lots consumers come to the hotel just because its "eco-label" or "eco-brand". In this article, Gong Ping also said that not only decorations outside, even the materials using inside should change to be green. For instance, the bath tubs, which is more popular if it is organic.