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How has Technology Changed the Accounting Industry? - Top Accounting Degrees - 0 views

  • With word processing tools and specialized accounting software, it is fair to say that technologies have dramatically improved accuracy in the field and reduced the margin of error.
  • statistical analysis and forecast modeling much more efficiently without spending years completing core training.
  • Accountants Need IT Skills in Addition to Other Business Skills
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    This article is talk about how the internet provide the best accounting programs for the industry, how the electronic accounting help the business reduce the error. Firstly, since the technology become more popular and a lot of people would like use technology to operate their business. The new software accesses the industry that make the accounting profession changed. Technology made accountant's job easier and faster. Second, accountants have tools that can reduce the error. Since the special accounting software become popular, we can see the technologies have dramatically improved the people job's accurate and reduce the error. Most company will invest the special software program that provide simplifies data entry for accounting department. Besides, it can lead the company have a better accounting reports. This especially can benefit business because the little error that can influence the whole company finance results. Therefore, if the company want use the special software program they have to training the employees and hire a professional I.T is very necessary. The data from the software program too much better than the regular data. Statistical analysis and forecast modeling more efficiently than traditional data on the paper.
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To Cloud or not to Cloud the PMS???? - The Micros Man - 0 views

  • I have battled with the same decision myself on several occasions. Especially with smaller hotel properties with limited I.T. support staff and resources. Should we consider an internet cloud based PMS system? Which to recommend?
  • We all know the benefits associated with such a move. No hardware to maintain, no backups to worry about, no hardware costs, versatility and greater accessibility.
  • With the internet and our reliability on it expanding day to day, businesses are finding the connection to the virtual world critical to their operations.
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  • I guess what an operator needs to look at are the pros and cons of the two and formulate the plan that best fits their organization.
  • Security is always a concern.
  • Access outside the hotel
  • Access anywhere from the internet
  • Does it cost less? Or are those cost now rolled in to the cloud hosting costs?
  • This is great, but it does come at a cost $$$. Internet service providers charge a premium to business customers. We are talking thousands per month. Not the fast cheap connection you get at home.
  • Lose the internet or the host based cloud and you now have many locations dead in the water instead of just one.
  • Where are these internet cloud PMS/POS providers securing your data? How are they securing your data? Any organization can hobble together a data center and host their applications from it. But how much time have they spent on securing it from the outside world
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    As discussed this week in class there are numerous pros and cons to cloud PMS Systems. Hotel owners and Hotel management battle with the decision, "should they cloud or not cloud the PMS"? The main concern here is how will it affect the business and will it be a favorable one. They all want what is best for the company and for the customers. The main issue at hand with going to the cloud PMS is the possibility of losing Internet or the Internet slowing down. What would happen to your hotel then? It paralyzes and slows down your staff and the customers suffer. As we all discussed the pros and cons to cloud PMS may or may not out weigh the regular systems (PMS) but there are still many things to consider. The cloud will continue to evolve and maybe a hybrid of the both will eventually solve all the issues.
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    I agree that the hybrid option would be best for hotels. Working with them every day, I see advantages to both of these and feel if the system worked on both fronts it would really be great for hotels.
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    This article is an opinion piece on whether or not a PMS should be run from the cloud. The article lists and examines the pros and cons to the use of the cloud for a PMS. Overall, it was very insightful and definitely gives you something to think about.
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5 Technologies Hotels Should Be Investing Into For 2020 | By Andrew Metcalfe - Hospital... - 0 views

  • A recent study of 2,000 people conducted by Guestline, looked how people book their hotels and the factors involved in room cancellations. It was found that over a quarter of people take into high consideration the quality and detail of a hotel's website (such as photographs and information) before making a direct booking online1.
  • Investing money into your websites simplicity in all stages of the guest journey will help acquire traffic, increase conversion rates and drive more people to book direct. The simplicity of website use (including less re-directs) will result trustworthiness of the potential customer. Hotel management may also find reporting efficient with less redirect windows to consider.
  • An investment in secure payment gateways protects the data of hotel guests, and the hotels credibility. For example, if a guest was to see the wrong value on an invoice, they may become wary of how secure that hotel's payment system is and look elsewhere. A secure payment gateway also checks in advance whether the credit card exists and is covered which could reduce chargebacks. This way, the hotelier can make sure that the booking via the credit card is genuine and at the same time protect the guest's data.
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  • Carefully choosing the right time to upsell a guest's hotel booking is crucial to a hotels' additional revenue stream. After a booking has been made there is a fresh window of opportunity to upsell, as guests will reflect on their budget spend and perhaps feel there is room to spare on extra luxuries and see what they may be missing out on.
  • Having all the data in one system makes presenting and acting on the data much more effective. For example, Amazon don't deliver packages 100% of the time but the rest of the experience they control, making it so easy for people to buy from them. Hotel systems will need to move this way in order to provide similarly strong guest experiences." Says Andrew
  • Consumers are becoming accustomed to self-service systems as they appear across retail, leisure & transport industries. Another study, suggested that guests favour hotel self-service check-in's as it provides a faster service, results in more privacy and waiting time/lines are much shorter3. Hoteliers could consider how their core data system might be centralised as much as possible in order to make it a less complex & more efficient guest journey from booking to check in. Technology such as guest portals can be efficient for customers to retrieve their invoices quickly and will centralise all the data for the hotelier.
  • Omni channel platforms enable you to centralise operational systems, take back control of your revenue flow and transparency of guest data, so hotel management can focus on creating the best experience for customers.
  • In a recent survey of 2,654 consumers by the Travel Leaders Group, 78% of respondents said they would like to see self-service kiosks more widely available for check-in2.
  • many of these will create options to drive people to your website but also more competition. If you can show your offering more easily, make booking slick and then integrate it to an onsite experience it will encourage guests to use you for converting their search to a reservation.
  • Upselling is an important aspect of hotel revenue
  • Hotel payments have adjusted to new legislation and as the move towards a more integrated guest experience aspects through check-in and checkout, invoice retrieval march on the payment aspects will have to dovetail seamlessly and accurately.
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    This article talks about the 5 technologies hotels should be investing into for 2020 in order to stay competitive. The technologies are website simplicity, upselling tech to boost profitability, secure payment systems to increase consumer confidence & credibility, self service and automated check-in, and an omni platform which centralises operations.
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    Hotels are taking new major steps into tech integration as more and more developments are constantly being requested by guest and made by property owners. These I.T investments can help these properties majorly and help increase guest satisfaction. One advantage that many companies can use is it up selling aspect to help push sales. Investing in secure payment options helps with data security and gives the hotel credibility.
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    -Website simplicity -Upselling technology to boost profitability -Secure payment systems to increase consumer confidence and credibility -Self service and automated check in -An omni platform which centralizes operations -In a 2,000 people study, a quarter of people take into high consideration the quality and detail of a hotel's website before making a direct booking online. -Website simplicity acquires traffic, increases conversion rates and drives more people to book direct. -Upselling can happen subsequently through nudge marketing via emails, push notifications of even on arrival at the hotel. -Investment in secure payment gateways protects the data of hotel guests and the hotels credibility. -Also checks in advance whether the credit card exists and is covered which could reduce chargebacks. -In a survey of 2,654 consumers, 78% of respondents said they would like to see self-service kiosks more widely available for check in. -Self check in is faster service, more privacy, and waiting time/lines are much shorter. -Omni channel platforms enable you to centralize operational systems, take back control of your revenue flow and transparency of guest data, so hotel management can focus on creating the best experience for customers.
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Early adopters keen on keyless entry - 1 views

  • Hoteliers say using mobile keys lets hotel employees have fewer “transactional” interactions with guests.
  • Nixing those few minutes in the lobby and freeing guests of a keycard might seem like a small change to some, but many hoteliers are betting it’s an impactful one. That’s why more companies are investing in technology that allows guests to use their smartphones in lieu of keys, bypassing the traditional check-in process.
  • Both HTL Hotels and Starwood Hotels are also among early adopters of the technology.
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  • Hilton Worldwide Holdings first started piloting the use of its “Digital Key” program—which allows guests to check in, choose a specific room and unlock their door all through their phone—in July and is approaching 1 million digital check-ins per month.
  • Dana Shefsky, director of digital product innovation at Hilton, said the move allows guests to have more meaningful exchanges with the hotel staff than they might during traditional check-in.
  • “Most people don’t lose their phones,”
  • while most guests still use traditional keycards, those who do use the mobile app as keys use it often and are likely to talk glowingly about it.
  • As with any new technologies, mobile keys aren’t without their own issues,
  • But despite the pain associated with any new wide-scale technology, each of the three sources said mobile key adoption has been largely painless.
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    One investment that seems to be going well is the use of keyless entry at hotel properties. We already use our phones for more that just the traditional phone calls and texting, so might as well throw room access in there, as well. Hilton Worldwide has introduced this feature through their mobile app and they seem to have much success with it. They found that with this process being implemented, guests are at the front desk for less time and the conversations with front desk associates are "more conversational and less transactional". Hilton plans to expand this keyless entry feature throughout all of its brands through 2016, with more than 170,000 rooms expected to be upgraded. Of course, with it being a technology, flaws are bound to exist. The first fix that is being worked on is the ability to use the keyless system even in the event of a power outage. Also, properties are looking into how to go about extending the battery life of the technology in the doors to prevent any inconveniences for guests.
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Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels * Shiji Insights - 1 views

  • The most immediate positive of cloud computing is If you implement a cloud-based software for your hotel, it can be accessed from any computer you’d like– your software and data is no longer limited to one back office computer.
    • teresastas
       
      For me this is the most biggest reason why cloud computing is a positive move for the Hospitality industry.
  • One of the most immediate, positive aspects of cloud computing is that the actual computing, or processing, is much faster.
    • teresastas
       
      2nd reason that could computing is good for the industry. Processing is much faster and makes real-time tracking much easier.
  • when you have something sitting in the cloud, there is usually a respective API that will allow for different software to communicate and exchange date as needed. This lowers the I.T. requirements exponentially, not to mention makes it easier for future expansion upon the software. 
    • teresastas
       
      While I somewhat agree that it's becoming easier to integrate different API's but it still can be a struggle to have different apps work together. Especially the newer ones.
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  • If your software is in the cloud, you won’t have to worry about it being compatible with your computer.
    • teresastas
       
      Although there isn't any compatibility issues for the most part I do know that there are times that old tablets can't support certain apps so I wouldn't say this is an entirely true statement.
  • Hardware fails are easy to remedy
  • Cloud-based tech just takes up less space on computers.
  • If not safeguarded properly, cloud-based tech can be vulnerable to external infiltration.
  • Your cloud-based tech can only go as fast as your internet speed.
  • We recommend this trick we’ve seen some hotels employ: Purchase an external data card or dongle from your local cellular carrier and keep it handy as a backup. Yes, it may have a monthly fee, but that’s
    • teresastas
       
      This may not work for every need but it is something that could at least keep a couple of areas up and running. It's also what I have for my company.
  • If fails centrally, all users are down
    • teresastas
       
      I would say this is probably one of the biggest issues with Cloud computing because it's entirely out of your hands when it happens.
  • Cloud computing isn’t a slam dunk solution for hoteliers. There are some technical hurdles or at least some things to consider when deciding to use cloud-based technology for your hotel.
  • But for most hoteliers, cloud-based technology is a major win.
  • Understanding The Cloud: Pros and Cons of Cloud Computing for Hotels • Shiji Insights
    • teresastas
       
      This article breaks down the pros and cons of cloud computing for Hotels. Pros are that devices can be used anywhere with internet connection, that the processing power is faster, that it makes it easier to connect with other systems, that there are limited compatibility issues on hardware and hardware fails are easier to remedy. The con's are listed as security issues (although I'm not sure I totally agree with this), relying on internet connections, the need for backup connectivity, and if it centrally fails then you have downtime that is out of your hands.
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